Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to hold me under there company even though my contract has ended. I am a trucking company and Fleetsmarts was my factoring company, Since November 11th I’ve been trying to recieve paper work to release my company to my new factoring company and they are avoiding contact with me. This is hindering my business because I can’t get money for the loads I’ve ran because Fleetsmart won’t provide paperwork for me to go with my new company. I have called, left emails and messages. I am about to lose my business because they won’t provide me with release letter.

  Business Response

  Date: 01/07/2025

  Hello,

  I was informed tonight that you spoke to one of our representatives and a new agreement was made for you to continue working with us.
  
  If I am mistaken and you do indeed need more documents from us please respond here.

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done factoring and fuel line of credit with ********** without my knowledge they filed *** against my company and not releasing it. Also they not factoring on time and taking so long to respond.

  Business Response

  Date: 01/02/2025

  Hello,

  When you signed the contract to factor with us and have a fuel credit line with no credit check you agreed to allow us to file a *** on your company.
  
  Due to the nature of those two products we as a business are liable for loss and in order to hedge our risk we file a UCC-1, all other factoring businesses in the industry will do the same thing. It is not just a practice that we employ.
  
  If you would like to go elsewhere with your business that is up to you, but we would need to complete a buyout of the loads that we have funded you and have not been paid by the broker.

  Customer Answer

  Date: 03/27/2025

  I want buyout paperwork to be released to RTS as this is scam company charging me 7%-3% depends on dex(account manager)mood. Im tired of sending them text and emails. No response also denying to buy me for navajo loads after been paid. ******** is also a big liar making false promise and then hiding. Help me get my buy out. Thanks
  
  Desired Resolution:
  Contact by the business

  Business Response

  Date: 03/31/2025

  Dear Mr. **************** understand that you would like to complete a buyout, and we are happy to assist you with this process. However, as stated in our initial response, a buyout requires that all outstanding funded loads be settled before a release can be provided.
  
  Our team is currently in the process of obtaining the payment date for your load to proceed with approval for funding. Once we have confirmation on the payment status, we will move forward accordingly.
  
  If you have concerns regarding specific charges, we are happy to review your account details with you.
  To ensure a smooth resolution, we encourage you to contact our team directly via phone for further assistance.
  

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope when you search this buisness don’t even call .They have a scam going on and hold your buisness hostage .The are doing illegal UCC .They will not give you a letter of release you talk to the same person watch the you tube videos please .If you been a victim speak out don’t let them do this to you it’s a total scam to force you to do buisness with them

  Business Response

  Date: 12/14/2024

  Hello,

  Due to the inaccurate information used when filing this complaint we are unable to assist you with providing you an LOR so you can continue your trucking business elsewhere. 
  
  Please feel free to use this forum to provide the information of your business so we can properly assist.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a truck driver and I used to run loads and process the payments. Through Fleetsmart.net.but sometimes they would withhold the payment for no reason. And make me late for deliveries. I had to to appeal to my ************* recover a money that they owe me. I have tried several times to obtain a letter of release from Fleetsmart, to no avail.this time I requested the General letter of release from Fleetsmart, through my dispatcher. And they say no. As though they own you. And I need BBB to help me obtain the general letter of release from them. I thank you in advance for helping out.

  Business Response

  Date: 12/03/2024

  Hello,

  I see that you have indeed sent us some loads and have been working with us. I also see that your application to our partner Wex was denied, which means we could look to keep your business in house with us.
  
  That would mean there shouldn't be any interruption to your funding. 
  
  Would you at all be interested in staying onboard and benefiting from our low rates and fuel card discounts?

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Blue Water Capital / FLEETSMARTS company has not provided the services promised. I have repeatedly requested permission to terminate the *** lien filed on my company and requested to cancel services over the past ************************************************************************* any way. They are blocking my ability to get paid on future accounts receivable and I want it terminated to ensure that I can continue to do business and to be paid on the work that I do. Every time I call or email they tell me that I cannot speak to the **** in charge of termination, their response is silence.

  Business Response

  Date: 11/26/2024

  Hello,

  Thank you for reaching out. It appears from our internal notes that you may be factoring with TAFS and it looks like we have an open load with your carrier.
  
  So in order to get you your LOR that you are requesting, we need to understand your relationship with TAFS or other factoring companies and get that load taken care of to bring your account to a zero balance.

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I have a business. Which Fleetsmarts does Factoring and I use their fuel card. I just signed on not even a whole month. Theyre keeping my funds not dispersing them on time and I currently have $2500. Thats tied up with them because they put the wrong name On the transfer, not once but twice back to back this is a new business and were suffering from it. Call my case manager. No one answers the phone and when they do, no one seems to know anything about nothing. My bank sent the money back over a week ago and I still have none of my funds I think theyre committing fraud, and I would like to be let out of this contract

  Business Response

  Date: 11/19/2024

  Hello,

  Thank you for reaching out, we apologize that things have been going a little bit slower than you would like. Onboarding with us during a month period with two bank holidays can be tough.
  
  I spoke today with your account manager ****, please feel free to ask for her when you dial in, and we have submitted your two loads submitted today for funding and you are approved for funding.
  
  Please let us know of any more issues. I also see that all other loads besides those have been funded.

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because this company is holding onto money that is owed to me and prior weeks when they were paying me, they were taking beyond the time limit that theyre supposed to pay me and giving me my money. They are bringing my company to the ground with these tactics. Im constantly on the phone with them daily complaining and they give me the runaround. Theyre hiding information and will not tell me why they will not give me my money and they are operating on ethically knowing that they owe me money and I dont owe them anything and theyre refusing to pay me my money in a timely manner that will not cripple my business. Something has to be done with this company, and I will be reporting this to the Attorney General.

  Business Response

  Date: 11/19/2024

  Hello,

  Thank you for reaching out. We apologize that your experience with our organization has not been enjoyable.
  
  I just did some research on your account it looks like you have been factoring and fueling with us for some time now. I have reached out to the factoring team to inform them of your dissatisfaction and we aim to fund you as quickly as possible.
  
  I see here that your desired settlement on this complaint is to not have contact with us further. If that is the case please have your new factoring company reach out to us in order to engage in a buyout of the loads we have on file that have not been paid to us but we have funded you.
  
  Additionally, as you may know, there has been an uptick in fraud in the industry and we are taking precautions to make sure that we verify the loads you send in. Again, we apologize for your experience with us and hope that we can find a way to move forward together. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is very true i got many calls from the agent to sign up and how they can beat the price i advise them no they offered the fuel card even if i didn't want to factor this was months ago i then found out they placed a *** without my consent when i called i was told that can leave at any time but because they offered me a fuel line i have to stay there but i reminded them that i never used or even got these so-called cards i then was given email to make the request the customer service team behind that email is rude and argumentative with you on why they won't release you I then got a call from ******* an account manager he advised me that he would send me a LOA and place me on a call for the manager review of the company i then emailed him the next day and his reply was he had to check with his manager so at this point is like Im stuck because they refuse to release me i know if has to be a form of harassment or something because you placed a *** on me without my consent its so many red flags about this company i was told by joy that i can leave at anytime i had no obligation i have the text messages and recorded calls from her and ******* stated i would get my release now know one has responded to me and have been forced to factor because no one can pay the loads because they are block and now broker wants to even work with them to fund the loads due to they have another company that i was first with funding me now they have created the worse problem i just want out from them

  Business Response

  Date: 11/12/2024

  Hello,

  We apologize to hear that your experience has not been satisfactory.
  
  With your signed contract with us and intent to do business we need to follow a different set of rules in relation to providing you with an LOR.

  Are you in communication with another factoring company that would be interested in a buyout? Are you trying to buyout your AR balance with us so we can provide and LOR?
  
  With the outstanding balance of receivables we have purchased we can not simply just provide an LOR. How would you like to proceed with a buyout?

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22501733
  
  I am rejecting this response because: i have ask several times and have been told by ******* ***** that he would send over the *** due to i was already working with a company he stated that he would send the buyout to the company and release me but instead he stop responding and now Im being forced to use my money to fund there gas card after i stated i already have a fuel card and i didnt want my business credit ran they prefilled out the information told me if i didnt agree with using 25% of my money on there fuel business everytime that they will not release my funds how can you hold my funds and refuse to release because you want me to invest in your fuel if i dont want it i honestly feel that this company should be investigated for fraud these people place *** on people businesses without a sign contract after that they dont release you forcing you to have to use them for factoring because they dont respond to get a release then they force you in to getting the other products 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/13/2024

  Hello,

  We are happy to issue your business the *** once the buyout has been completed.
  
  I apologize, but you have been misinformed by *******. If we had no open balances with you for factoring or fuel we would be able to issue that LOR no problem. 
  
  Do you have a factoring company you are going to that we can reach out to in relation to completing a buyout?

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22501733
  
  I am rejecting this response because:
  I have told your this company several times that i was working with OTR solutions and that i needed the buyout so i can be released but instead the company has went against me but trying to retain my load payout by not processing because i have ask to leave causing my company financial hardship that i feel now to seek compensation because they are now holding my load processes because i have asked and file this complaint with the BBB the company *** stated they have not received any buyout .. this company responded back with a solution but once i closed it thinking they resolved the issue they will continue to not give me the release like they have stated so until they have sent my *** and company buyout that i have said a million times i work with ************* to send it there then i will agree to closed this complaint if not i will go as far as i need to against this company for obtaining a *** when i stated to joy that i already had a company the only reason they got my loads now is because it cause my company financed hardship waiting on them to send a release they then told me just let us fund the few loads and you can leave at any time now you are holding my loads that are submitted to keep me from getting paid through any other company 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/18/2024

  Hello,

  Thank you for your response, apologies for all the back and forth I am trying to get my story straight as I am not as deeply involved with other conversations that you have had with the team.
  
  I will reach out to the team about the request from OTR for a buyout and will work to get that finished so we can get the buyout completed and the *** passed along for OTR to do what they need to do with that.
  
  Thank you again for these details and please feel free to respond here if needed.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22501733
  
  I am rejecting this response because: This has become the worst experience ever months later we are still going back and forth in reference to this matter no buyout has been sent to OTR or me and no one has reached out to me  so again this is the same thing we been going backwards about so until this problem is resolved i will keep trying to get away from this company i have now reached out to the state where the *** is file to further investigate all the *** this company has placed on people before they even comment to an agreement the only reason people agree is because they make it difficult to get the *** off so you either agree so you can get funded or you dont get funded fight every day to get it removed and cause your business hardship nobody wants to go out of business so they have no choice but to stay at this point Im giving this company 7 days to present the buyout and the *** if they have not done so by then i will take the BBB offer for legal consulting 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/26/2024

  Hello,

  We can not provide you an LOR while we have open invoices for loads that have been purchased.
  
  If we were to do that and you were to move onto OTR or another factoring company it is highly likely we won't get paid for those loads in which we paid you.
  
  I am working with our sales team to make contact with you and OTR to get a buyout executed.

  Additionally, you should know this part of the contract you signed with us, "Blue Water does NOT require exclusivity to participate in factoring services. (You can sell loads to us or to any other factoring company, but you may not sell the same load to multiple factoring companies)."

  So please feel free to begin sending loads to OTR, but until all of the loads we have purchased are closed we can not issue and *** any other factoring company in the industry would behave the same way.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22501733
  
  I am rejecting this response because:
  This is exactly what i was talking about every message has been a different requirement on how and why they havent or wont submit this point is if i would have got this the last 2 months i have requested it then there would not be any invoice i had no choice but to process them because it was causing a hardship and i would have been out of business that would have been another issue then i was just advised if the reason why you want me to get a buyout is so that you can charge me a fee to leave why should i have to pay a fee when i been requested this since the day i got notified it was a *** i was told it was place on my business so i can work with you in the future but i stated to joy a number of times i was working with someone else and she still applied for the *** to block me from working with anyone else then was told i can leave at anytime but then everyone refused to get it so again i was forced to process or lose my business now my business is being held and the buyout has to be done with a fee so that your company can rob me out of my hard earned money this has to be the biggest scam ever to make someone pay to leave when they didnt ask to be here and ever since i have reported this company they have delay payments been rude to me and lied i had reached out to the broker myself to see if they can verify my loads they advise me everytime that they responded already but this company makes up the excuses that no one responded thats the reason for the delay but the brokers send proof so you can advise me how to do the buyout because i dont want to wait until then because when that time comes you will then have another excuse on why you dont have a LOA also no company will do any factoring with a company until they are clear from one company and you know that because if that was the case i would have been processing my payments through *** so please stop making assumptions that i can go anywhere. This has been a nightmare i hope no one ever has to go through all these reports about this company doing the same thing should raise concerns on how this company gets away with this i am going to start reaching out to everyone that has left a review with the same issues and we are going to be a team against this kind of work Im not stopping until Im free from this place 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/27/2024

  Hello,

  I can assure you that there will be no additional fees to go to OTR from Fleetsmarts. All we want to do is clear out the loads that we have purchased and allow then send the LOR.
  
  Do you have an OTR representative that we can contact?
  
  

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22501733
  
  I am rejecting this response because: this has gone on far to long to even they have took almost a week to process my loads as a retaliation for me wanting to continue business elsewhere i do have a account person i work with at *** he advised me that you guys wanted to charge fees for the buyout that you would want additional fees to buy out the contract so i have the documentation that your stating there is no additional fees for the buy out it just a simple transaction to release me thats what i am got from your response your staff has since become unreliable and rude since i have reached out to BBB about the issues also i was lied to about your company not getting a response from the broker i reached out to them and was told that they been confirmed the load they dont know why your company told me they didnt respond it has been a excuse that they have use not knowing the brokers send me a screenshot of there communication with your company just to delay the time then there was an unexplainable fee taking from my loads i reached out to ask no one return my messages about it i just want the release i will take the financial risk on a delay if this lets me leave you now
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/06/2024

  Hello,

  Thank you for reaching back out, I know that we were in contact with you this week and funded another load for you. I have personally escalated this to our buyout team manager who should be getting in touch to talk about next steps.
  
  We as well would love for you to move onto a factoring company that you enjoy, but without the buyout executed we can not. In the past *** has reached out with a representative assigned to your carrier. If you could pass me any contact there, I could reach out and push from our side.

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22501733
  
  I am rejecting this response because: Im just completely tired of the back and forth i have reached out to the buyout teams by email twice no response from them and OTR said the buyout cant happen because you have open invoices so you wont accept the buyout so many different responses to this matter but the *** from OTR name is ****** ******.. i reached out to the broker and have proof that the broker had verified the loads but your team decided to keep saying that they didnt respond back i sent my proof and then they still delayed the payment after i noticed it wasnt delivered like they said they the *** *** was rude said just send the buyout i told her dont be rude this is a business i have waited over a week for it to be processed and your team lied and said the brokers didnt ***ly and in fact they did and they had the proof to show Im honestly done with factoring i just want my account done and at this point i can figure out the rest 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/10/2024

  Hello,

  I understand and agree that the constant back and forth is frustrating. 
  
  Here are the facts of the situation. Right now you have 6 open invoices with us for loads we have funded you on for a total of $3,900.00. All we need from either you or another factoring company is that amount. 

  If we can get that amount we can close the invoices and bring your account with us to a zero balance and issue an LOR and let you be on your way. We have to hedge our risk in these cases and need to ensure we collect before issuing an LOR, because if we let you go without collecting then the likelihood we do not collect increases significantly. 

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping around with different companies for fuel cards and factoring, gathering quotes and offers. After receiving persistent phone calls from Fleetsmarts, I asked them to send me an email regarding factoring and mentioned that I was interested in a fuel card with a credit line. My logic, as a new business, was to build credit. However, I did not sign a contract for factoring or give permission for a credit check on my business. Based on my research, I understand that without a signed contract, Fleetsmarts is not authorized to file a UCC with the state government. From my understanding, they illegally filed a UCC without my consent.
  
  I am now requesting a letter of release but have been unable to reach my assigned “account manager” or speak with anyone in a position of authority within the company. I’ve asked to be connected with the UCC department, but all I get is the runaround. This seems to be a typical business model that focuses solely on profit with no regard for customer service and could puts hard working startups out of business!

  Business Response

  Date: 10/09/2024

  First off. I’m sorry for your struggles. I’ll have someone reach out asap, and start an investigation into the complaint. This is actually not normal for us and we take these complaints very seriously. 
  as for UCC filings I would encourage you to look is why the government has them and. What they are for. 
  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the UCC was filed.  
  
  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. Which also approves you for factoring. 

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2023 my company had one phone call with Fleetsmarts to discuss the POSSIBILITY of doing business with them. Due to multiple instances of witnessing some questionable business practices, we did not agree to do any business with them. Even though I was very clear that no business would be done with them, they placed a UCC lien on my company. I was informed of this by a different company that I am also not actively doing any business with.

  Business Response

  Date: 10/01/2024

  The LOR has been scheduled for release first thing in the morning. 
  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. With also approves you for factoring. 
    That being said. Sorry to hear you don’t want to try us.