Reviews
This profile includes reviews for R.C. Willey Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 114 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEssence W
Date: 12/06/2023
1 starEssence W
Date: 12/06/2023
The company is absolutely horrible and I encourage people not to buy from here at all. My husband and I bought a couch and from the time they delivered the couch it has been broken. I been calling every month and was told the item is being ordered and the couch would be picked up. After 5 months of waiting, the couch was scheduled to be picked up on a Wednesday from 1:30-3:30 I took off work and waited, i called around 3:25 pm and was told oh sorry there was a mix up and no one was coming. If I had not called, i don't think they would have called. I had to again speak with a manager and then it was rescheduled for pick up for Friday. However the couch again has been broke since their first time it was delivered but they stated they could only fix it and we could not return jt since it was more than 5 days. Again it has taken 5 months for it to be picked up with plans for them to fix it. This is unacceptable and it has been a horrible customer service experience. The delivery company knew they broke it but we are suffering the consequences with no help from RC Willey. I highly suggest not buying from them.
R.C. Willey Home Furnishings
Date: 12/07/2023
**********! I apologize for the inconvenience you have experienced with your sectional. The manufacturer's warranty on your sectional is for repairs and the notes our technicians take are all submitted to them. The manufacturer determined that repairs could be made and so our ********** service department proceeded to order the necessary parts to complete that repair. Since the manufacturer is located overseas, it does take time for us to receive the parts. I apologize for the delay in getting this repaired for you, but once our ********** team has that picked up, they can begin working on the repairs for you. If you have further questions, please call our ********** customer service at ************.Review fromJudith
Date: 12/06/2023
5 starsJudith
Date: 12/06/2023
Very nice young man, he had me with his Irish accent. Knew what he was doing and was in and out. Very polite. Very charming. Great jobR.C. Willey Home Furnishings
Date: 12/07/2023
Thank you for the review. If there is anything else we can help you with please reach out to ******************************************* or call ************. We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you. Hope you have a great holiday season. We look forward to seeing you again soon.Review fromAnita D
Date: 11/16/2023
5 starsAnita D
Date: 11/16/2023
Bought a new GE French door ***************** stopped working the next day; after my husband got home he found everything melted in the **************** was warm so we threw it all out. He called *************** & had a new replacement in 2 days. It seems the first one was missing a relay plug. They also gave me a refund as the new door was scratched. Thats why we buy from them, they still have customer service & supportR.C. Willey Home Furnishings
Date: 11/17/2023
Hi *****! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.Review fromChris C
Date: 11/10/2023
1 starChris C
Date: 11/10/2023
Bought a lot of items nearly 20k from Rcwilly to furnish our whole house. We bought a sectional couch that has turned blueish. With the rest being grey. Just recently they gave a refund for the blueish couch as they cannot get these parts in. We cannot find this love seat anywhere. Weve put this ticket claim in 2 years ago. Ive called in multiple times throughout these 2 years to get it fixed. Always told were waiting on the parts. I also have dinning room chairs on that same ticket again rc ***** recently said they no longer sells or does parts for them. I paid for the warranty and doesnt back up their warranty! *** asked for a manager to contact me. Nothing. Poor customer service. I will not be stuck with a multi-colored whole sectional that costed us ***** dollars, nor broken dinning room chairs. Im about to contact a lawyer.R.C. Willey Home Furnishings
Date: 11/11/2023
Thank you for the review and feedback, we apologize for the inconvenience and the negative experience you have had with us, we are glad to hear you are getting an allowance for the Couch. with the other pieces you are having trouble with it is highly encouraged that you keep working with the store location you got the items from as they will have the best available options as far as a resolution goes.Review fromLoren L
Date: 11/06/2023
1 starLoren L
Date: 11/06/2023
We purchased a Frigidaire Gallery refrigerator on December 20th 2022. When it was delivered, the nightmare started. The left door was dented, so the delivery personnel ordered a new one that was installed on January 2023. While it was installed, the technician discovered another dent on the right door and so he ordered a new door as well. When the refrigerator was delivered, the doors were not straight in the first place and when the doors were replaced, the technician was unable to have the unit straightened. We went to RC Willey in person to explain the problems and show them some pictures. They would not do anything. Their tech came back and he blamed the floor for not being level. At that point, our doors did not even close anymore, We reached out to *************** and they would not budge again. We contacted ********** who sent their tech and he fixed the issue but was unable to have the doors squared up and straight. After this, we noticed that the ice maker was making very little ice. We called Frigidaire one more time. The tech discovered that the line bringing water to the ice maker was disconnected and had been running water on our hardwood floor for quite a while. We had to replace the hardwood floor and Frigidaire partially covered the cost. The floor is perfectly level and the refrigerator is still crooked. When moving it to repair the hardwood floor, we noticed that the front wheel support was noticeably bent which is probably the source of many of our problems. So far, from December 2022 through October of 2023, we had nothing but problems with this appliances and it is still not fixed.RC Willey did not do a thing to help with the issues. If they had been more responsive and had swapped the unit (that obviously had been dropped) in the first place, we would not have this *********** effect ordeal.R.C. Willey Home Furnishings
Date: 11/07/2023
Hi *****! I apologize for the inconveniences you have experienced with your fridge. I would recommend calling our ***** store at ************ and speaking with your salesperson to see if there is anything that they might be able to do for you. If they are not able to arrange anything, I would recommend calling Frigidaire at ************ to see if they can repair that wheel as well.Review fromGeorge B
Date: 11/04/2023
1 starGeorge B
Date: 11/04/2023
Wouldn't take our old mattress. After they said they would.R.C. Willey Home Furnishings
Date: 11/06/2023
Hi George! We apologize for the inconvenience you have experienced. Our drivers can only take a mattress when there are no stains, per OSHA regulations. It is also up to the drivers discretion and if they have room on their truck if they can take the old mattress. If you need further assistance, you can email us at [email protected].Review fromFrank C
Date: 11/02/2023
5 starsFrank C
Date: 11/02/2023
A HAPPY, SATISFIED CUSTOMER who is very happy with the delivery service... Thank You!!!R.C. Willey Home Furnishings
Date: 11/03/2023
*****,Thank you for the 5 star review. If there is anything else we can help you with please reach out to ******************************************* or call ************. We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you. We look forward to seeing you again soon.R.C. Willey Home Furnishings
Date: 11/03/2023
Hi *****! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.Review fromDebbie L
Date: 11/01/2023
1 starDebbie L
Date: 11/01/2023
On October 11, 2023, RC Willey delivered and installed my new washing machine. When the technician could not get the cold water valve turned off at the handle, he chose to use a pair of pliers and brute force. In the process he broke the gate valve which caused a slow leak that ran down behind my drywall causing thousands of dollars worth of damages. RC Willey is claiming my old plumbing, which was fully functional at the time of the installation, is responsible for the leak. The age of my plumbing is not an excuse for their technicians negligence. RC Willey claims their technicians are highly trained. The technician did not follow RC Willeys company policy. He should have stepped away when he encountered a problem with the plumbing and postponed the installation until we had an opportunity to address the issue. I contacted RC Willey immediately upon discovering the leak and proceeded as directed by the claims department. I sent them a video showing our plumber rocking the handle back and forth on top of the gate valve. This laxity was not damage from age, it was damage from the use of too much force. RC Willey never sent anyone out to inspect the valve or the damage. This speaks volumes about their lack of interest concerning customer satisfaction and providing quality service. There have been 157 complaints with the Better Business Bureau against RC Willey in the last three years, 56 complaints in the last year, not to mention the negative reviews in addition to that. This is a clear indication of RC Willeys lack of concern for quality and customer service. They have denied my claim. I will never patronize RC Willey again. My only recourse now is sharing my experience with everyone I can and encouraging them to take their business elsewhere.R.C. Willey Home Furnishings
Date: 11/02/2023
Hi ******! We apologize for the issues you have experienced since your delivery. We are reaching out to our ***** delivery management as well as our *************************** for more information. If you need further assistance, you can email us at ********************************************Review fromMary J
Date: 11/01/2023
5 starsMary J
Date: 11/01/2023
Fast, courteous, professional! ***** got me the perfect fit in a fridge/freezer for our rental at a great price in a super quick time frame! THANK YOU!R.C. Willey Home Furnishings
Date: 11/02/2023
**** **,Thank you for the 5 star review. If there is anything else we can help you with please reach out to ******************************************* or call ************. We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you. We look forward to seeing you again soon.Review fromScott R
Date: 10/18/2023
1 starScott R
Date: 10/18/2023
There response time for repairs on essential appliances is a joke! Buy from someone who stands behind there product and the extended warranty they sell you. Don't even show up to look at the problem. Tell you 5-7 days for parts and they didn't show up to diagnose. Buy somewhere else people.R.C. Willey Home Furnishings
Date: 10/19/2023
Thank you for the review and feedback, we greatly apologize for the negative and inconvenient experience you have had with us. Your request was only filed 4 days ago as of ** responding and repairing damage to an Appliance does take some time and requires some patience, if you have questions or need further assistance as you wait to ************** you can contact our Extended Warranty team at ************ and they can continue to help you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.