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Business Profile

Property Management

AMC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 141 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26,2024, Aubrey H***** shouted at my husband, ****** ****, that “This is not a parking space.” He replied, “It looks like one to me.” She then proceeded to shout at him from the side of her car. My husband was changing license plates to handicapped plates. A day or two prior to the interaction, I had notified Aubrey that the parking lot would need one more disabled parking space, as there would be three handicapped plates in this one building now. She said she wasn’t sure about that. I advised that there are yellow lines at a 45 degree angle, which is typically reserved for van accessible vehicles for the disabled. She became defensive and said she had never heard about that and she would have to check with her manager. The next day we bought the plates and my husband put them on. That is when his interaction with Aubrey happened. The interaction was recorded by one of our cameras. After Aubrey told him he couldn’t park there, my husband sat in the vehicle to avoid further confrontation. Then you see he has moved the car.

      After the interaction, other residents, employees, vendors, Uber, Fed Ex and others, have parked in the same parking space and have not been reprimanded.

      Additionally, they painted the lines after this. The section where my husband was reprimanded is not painted “No Parking”.

      Their leasing office is not usable so their office is literally next door. I have generalized anxiety disorder, which you may confirm with my psychiatrists office. Once she understood what was needed, it was completed within 2 days.
      Now I stay inside my apartment until they leave. The only time I leave on a regular basis is to walk my dog around 1-2pm.

      I cited section 40 of our lease agreement, that we shouldn’t have to live in a hostile environment to Shanell. I wrote her follow up emails this week and on 6/6/24, Shanell replied Aubrey and Cynthia are still working here. Shanell keeps bringing up her attorneys. I have emails, video footage, and photos.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 2022-We had communicated about our arrival day and time- coming from across the country, they assured us someone would be there to give us our key and do the move in process, we were inconvenienced and no one was there to let us in and we couldn’t get ahold of anyone.
      They got our car towed away because they failed to mention the parking arrangements- wouldn’t compensate us or do any good deed even though they admitted fault for it and said it shouldn’t have happened.
      They promised us a ground floor bath tub apartment and failed to do so and didn’t find out until move in day- coming from across the country.
      Didn’t give us our deposit back- claiming there was damage but we didn’t even fully move in, we only lived there for about 3 weeks.
      After having a payment arrangement, with no official documentation, a new manager took over and we had called and asked how we should do the payments now, she claimed she knew nothing about any payment arrangements or notes anywhere and we had a $0.00 balance. Come to find out, she did know about it and sent it to collections with no notice to us, so that is our current issue that needs resolved. She admitted fault to it and claims there’s nothing she can do. My husband is military and we move quite often, this is affecting our future rental and house owning credit to no fault of our own. This has caused me and my family a great amount of stress and financial hardship the short time we lived there and now almost 2 years later

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The holding fee for this apartment that I paid was voided by Elevate in the amount of $150 which I had paid prior to move in to reserve the apartment. At day of move in, May 7th, I had paid 1st months rent and was confirmed at move that my account was current. I received an email on May 13th from Evelyn Diego asking when I was going to pay rent as it was now past due. I replied stating I already paid rent to which she responded confirming I did and that my account was current and to disregard her email.

      I then received an email from Evelyn on May 22nd saying I had a balance of $200 which included a $50 late fee she applied. The online portal up until this point showed a $0 balance. They have also blocked my access to pay my rent without accruing additional fees.

      I want the $50 fee removed and the ability to pay through my bank account to not be charged additional fees in order to pay rent.

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had walked out to use the bathroom and on the way back they asked me for ID on a PG13 movie and since I didnt have any they made me leave.

      $13.49
      05/04/24

    • Initial Complaint

      Date:05/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Relative (Cousin) passed in his apartment at Garden Place Apartment in Mesa Arizona. The cousins (********, ****** and myself) are the only next of kind. I am the only cousin local in Arizona. ******** is listed as emergency contact. We, the family are wanting to retrieve the cremains of his mother from the unit and move his belongs out.

      My cousin ****** ******** was a tenant at this property. *** unexpectedly passed away late April. My family and I have been navigating the loss along with moving his belongings out of the unit.

      We have had several communications with Veronica Velasco the property manager with Rosy Pena copied on the correspondence however we have not been successful.

      The challenge is we have requested an understanding of cost associated with the move out so that my family and I can plan for the cost. This information has not been shared. The request from Veronica is we must sign the indemnification form before proceeding with no further understanding. The property refuses to disclose the cost until after the form is signed holding the signee responsible for an undisclosed amount.

      We completely understand process and want to comply so that all this can be scheduled however we need to understand what the financial implications are.

      Our intention is to have a company scheduled to haul his belongs away. And retrieve his mother’s ashes from the unit. We understand there is pet damage to the flooring which Veronica shared and we agree needs to be repaired. *** paid a $1,300 deposit so we are hoping this could be used towards the repairs.

      We are simply wanting to work together for this move during this difficult time.

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm renting apartment with cotenant from AMC management and Littleton Colorado, my roommate will not pay his end of the rent and AMC now wants to evict me for not paying his share.

      I would read every part of the least is very long and parts are civilly illegal as I contend. Parts of the lease agreement are unconscionable or one-sided and state that you cannot have a jury if you file a complaint against them and so on. I Read every last paragraph and word. Just look at all the reviews and better Business bureau and reviews on the AMC management review site which is telling about this company which in my opinion can be very ruthless. Trying to trying to evict a disabled person that did nothing wrong abided by all the lease agreements and addendums, always paud rent on time and utilities on time and never late.

      Also, I filed numerous complaints that have gone unanswered. Toddlers running around nude outside it 1:30 or so am in the morning I filed complaints with no response..Many other complaints as well as far as as sunit 101 of Ketring Park apartments. Drunk neighbor in 101 encroaching on my boundaries and premises. No response by AMC,

      Excessive cam fees or maintenance fees for ground work in which ground maintenance has not been taken care of and which we are all paying for. In my opinion upkeep of property is not good. Dog feces all over the place. Residence fail to pick up after their dogs.

      Ground floor neighbors next to the major entrance way used bed sheets to cover their windows and tore down their blinds.

      Bed bug issue that was not handled properly by AMC management and I had the tenant suffered severely and suffer to this day.

      Trying to evict me for doing absolutely nothing. I contend they're going to try to keep my $2,200 deposit. Let's see..

    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Willows NC Apartments SPE, LLC, operated by AMC LLC (Apartment Management Consultants, LLC). I initially moved into the apartment complex, located at **** ****** **** *** *** Charlotte, NC 28282, managed by Bell Partners, on 6/26/18. Due to a mold issue that developed an expanded to apartments near mine, I relocated within the complex to **** ****** **** *** *** on 9/17/20. Throughout my tenancy, I consistently renewed my lease, with the understanding that my security deposit, initially $496.50, would be returned upon vacating the property. However, upon interacting with the current management, AMC LLC, I discovered discrepancies in the handling of my security deposit. The amount was decreased to $100 without proper explanation, despite my original lease agreement stating otherwise. When I raised this concern with Tara M., leasing agent, on 4/1/24, I was directed to Michaella B., manager. Despite multiple attempts to communicate via email on April 1, 3, 19, and 23, I received inadequate responses, if any at all. Furthermore, I expressed concerns about my safety due to incidents of violence and gunfire in front of the building. Despite my intention to vacate, I was informed that I would be responsible for the apartment until the end of the lease term. It was particularly distressing to be offered a $500 concession on monthly rent should I choose to renew, despite expressing concerns for my safety. It felt as if management was placing a price on my life. Additionally, I encountered maintenance issues. My last email to Michaella on 4/29 went unanswered, as I advised I was coming in to turn in my keys at the end of the business day, 4/30. I want it to be clear that I left the apartment in pristine condition. As a manager myself, I find this level of disregard for tenant concerns unacceptable and unprofessional. It has been over a month, and no satisfactory resolution has been provided.

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Property Manager at your property, Villas on Rosemeade East called and threatened me with eviction on 4/26/2024, despite me paying my rent. I also returned home on 4/27/2024 with a red “Final Notice of Eviction” posted to my front door. I have a copy of a cashier’s check that I have emailed, texted and personally shown her associates in the front office. When I call the office phone number it goes directly to voicemail and one cannot leave a message because the mailbox is full. I signed a lease that states my base rent is $965.00 but my invoice says I owe over $2,250.00. I have been a resident at this property since 2016 in Apartment 2210. Since then, I have been late once. Please contact them to resolve this expeditiously.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint that I am filing is in regards to a landlord/tenant issue. Our landlord Jamie has been made aware of the infestation, among multiple unresolved issues since we moved in on January 28th, 2024. Our first apartment, ***, had a horrible roach infestation, they were coming out of the drains, electrical sockets and any crevice available. We had to spend our own money to stay in a hotel for two days until they rectified the issue. They moved us into another unit, ****, that has a rat infestation. We have documented pictures and videos of the unprofessionalism along with the uninhabitable environment they have put us in. They were supposed to give us two apartment keys and two mailbox keys when we first moved in. They have only given us one apartment key and none for the mailbox because they have been broken for months. We have continued to pay rent here with all these hazards going on. We have not had a working AC for at least a week and when made away, there was no sense of urgency to fix it and we're currently in Texas heat. The sent a "maintenance" guy that does not even work for the property to seal holes behind the dishwasher and he started a small fire because he did not know what he was doing. I have even reached out to the regional manager over the property with concerns and have not received any kind of response to the situation. There is no 24 hour emergency maintenance for problems. We had live rats running around our apartment and the maintenance did not feel like it was an emergency and proceeded to leave for the day even though we were told he would come back to get rid of the rats. We have not be able to rest comfortably knowing there are rats and who knows what else running around through our walls and in the apartment. Now we believe they are messing with us because we put in our 30 day notice. They never come into our apartment without us being here and they waited till I left to come in here to "work".

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online. And they asked for phone number. I place order for glow in the dark ghost buster cup combo it come with 3 candy 2 cups and popcorn.
      I asked for the cups that I paid for with no empathy or anything they said they did not have. I said well that is why I paid for this combo than than gave me a Ghostbusters goblin only one I ask for the second one since it was 2 cups and he said nope and called a manager. The manager was rude and again with no empath told me I had to pay 20$ for each Ghostbusters cups. Ummm wow why. He said they are 20$ and nothing they can do. I asked since u are out of the glow in dark cups can't u give me other cups like the Ghostbusters man or aquaman nope. I spent alot of money on movie tickets with 6 people and sp3nd alot of money on food and drinks. To be treated like that is sad. I will think twice before watching a movie at AMC.

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