Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AMC

  1954 E Fort Union Blvd Salt Lake City, UT 84121-6800

• 

  AMC

  6667 Wesbury Park Ave Columbus, OH 43235-3978

• 

  The Piedmont at Ivy Meadows

  1301 Ivy Meadow Dr Charlotte, NC 28213

• 

  Pheasant Run Apartments

  2101 N Evergreen St Chandler, AZ 85225

• 

  The Crescent at West Hollywood

  1274 N Crescent Heights Blvd Los Angeles, CA 90046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been awaiting permission to be freed of my lease contract with contact being cut off from management. Since moving here, I have waited several months for work orders to be completed in my unit, treated poorly by staff, and have had an overall disappointing experience. Recently, the new property manager, Hannah has no longer been responding to emails as well as the regional, Valerie. My lease ends in august and I have been willing to submit even a 60 day notice. I understand I am obligated to a lease contract but management is also obligated to maintain my unit in a timely manner. I have been patient and understanding but now feel discriminated against because I have expressed my frustrations. I requested my work order history to no avail. I was told the mgr would send Maint to my unit to asses what needs to be done and it’s been over a week and still nobody has gotten back to me. They’ve lost my contact information in their system so I assume they also don’t have any record of the many calls and emails and work orders I’ve submitted. It’s so disappointing that this staff lacks any empathy for their residents. Please help. Move in- 10/22, lease end 8/23.

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 1st of March 2023. I received a call from the assistant manager name Stephanie. Informing me that they’re not renewing my residential lease for this year. Due to my late payments for the previous months. The Assistant Manager gave me 60 days to vacate the property. She informed me over the phone. That I’m not being evicted. They’re simply not renewing my lease for another year.
  On the 30th of March 2023. The Front office management sent a Sheriff officer to my apartment. To evict me for not showing up to court. I never received a court letter in the mail. Or an eviction letter from the front office They locked me out of my apartment for hours. Until I was able to come up with the rent for March and April. I paid them over $3,000 for March and April To get back into my apartment.
  On the 24th of April, I checked my residential portal. And it showed that I owed them $15.03. I checked it again before I moved out on the 30th of April. It showed that they’re charging me another $1,531 for May rent. On the 4th of May. I reached out to the leasing manager name Vincent P****** via email.To inform him that I’m being charged a miscellaneous fee. Plus I’m being charged for a month. I’m no longer a resident with Piedmont. It’s not right I should have a Zero balance. His response was my balance is $119.64 for the month of May. Due to me returning the key back to them on the 1st of May. Whereas the only reason why I didn’t return the key on the 30th of April. Because it was a Sunday. And the office close on Sunday. So I returned the keys back to the front office on the 1st of May.

• Initial Complaint

  Date:04/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived at the Springs for 2 years. In that time we have never been late in rent , We have no choice but to move from.California our rent goes up each year and the cost of living is way to high. We just can't enjoy life. We gave our notice and at the beginning of March Koi reached out stating that they have someone interested in leasing our until to save us from paying rent through may 31. I said great we would be out by May 19th. I then again reached out and she states she has pre leased our townhouse. So I asked her if it was a possibility to pay rent through the 19th. I have already relocated and and started working which we are now paying bills on two homes The move from california is costing us so much and paying bills at 2 places is hard. Ko calls me back while I am at work stating the home has been preleased and can we be out sooner i was like can we pay rent until the 19th and save us from paying through the end of the month.
  She tells me she will talk to management A week goes by and nothing so today I again emailed her and asked if she has heard anything. She again calls me when I'm at work and tells me the unit has been preleased and when will I be turning in the keys. I said the 19th she said of April or may. I wasn't trying to be a smart ass but I stated it's past April 19th. She said can u leave earlier. I was like She asked when is your lease up. I got upset you want to keep calling me but one you have no idea when our lease is up but yet you tell me that it's preleased.
  I told her we literally are struggling and that I'm trying to move into a home here. I then told her why are we moving out early if we have to pay rent until the end of May and it's preleased. I have also asked her if we could pay 800 on the first and the rest on the 15th because my husband can't afford all the rent there and I don't get paid until the 15th We in 2 years never had complaints we are trying to do the best we can to get by until we move. She was like I will talk to management but that's what she said 2 weeks ago and a week ago. We are desperately trying to stay on the positive side of the springs trying to work out rent and giving enough time to keep everyone informed but she is not talking to anyone or relaying any information

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a renter at the AMC run property Northpointe Villiage Apartments in Albuquerque, NM. My air conditioning has been broken for over a year now and they refuse to approve the repairs. There have been three different property managers that have been aware of this issue. I finally had contractors here inside my apartment diagnosing the problem and informing me what needed to be done but AMC won't approve the work and say they need more bids. They said bids were done last year and now at the start of spring they are saying they need more. There is no recourse for me that doesn't cost money and I am a 100% disabled veteran on a very fixed income. I can't afford to just move and break the lease or get a lawyer. I tried contacting other people in the company that might have more authority but they ignored my call. I'm tired of being put off and lied to by management.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new property management firm of Villages at Woodmen, AMC, did not provide any communication to residents about how to pay rent. Therefore I went to the public property website and found a resident tab. I set up an account on March 31 and tried to pay our rent, estimating it would be $1,600, for April. By April 4, the rent payment had not come through. I visited the office and they said that it would not come through that way. Andre told me I should bring a paper check for $1452. On Friday, April 7, AMC withdrew both amounts from our checking account, putting our account into overdraft. There was then no one in the leasing office for several days; the office phone numbers were disconnected, and no one was replying to email. I called AMC and left a message but did not get a response. I also reached out to the website host about the overpayment and was referred back to the nonexistent leasing office. Today I visited the leasing office and found Cynthia on site. She refused to give a refund, saying it would be credited to next month's rent. However, we are living paycheck to paycheck and cannot be out $1600 a month until next month, partly because my husband lost his job in January. We would like a timely refund, that is all, because it was AMC's mistake, and we are being penalized for attempting to pay rent on time.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ****** . I am a resident at The Piedmont at Ivy Meadow Apartments. I have been resident at this location since January, and I have always received great customer service until last month and today. There is a young lady at the front desk named Stephanie. She was very rude. There was a change in payment methods with the company where money orders are no longer accepted. Which I never received notification about the new procedure. I went into the office and then was told. They refused to take the money order and so I was asking how to be sure they are paid. This woman showed zero interest and empathy to my situation. I then had to try and get the money orders returned for the $2,100.00. the store wouldn't take them back then I had to go through the process of getting my money back. I was getting a cashier's check on Friday , March 24, 2023 to take to the office. When the Assistant Manager called me which name was Stephanie, and told me that they would be leaving the office at 5:00pm that day. I work 30mins from my house so there was no way to make it, and I was onsite doing a wedding. There was a point when I was talking to her and she just ended the call. So I called someone to go there for me and take the cashier check in a rush of time . When he got there they were gone already. I took the Cashier check the next day to the office as soon as they opened at 10:00am. A young lady by the name of Jenifer was there. She told me that she couldn't accept my payment and she was told to take it along with April payment which was $1999. Yesterday I took another cashier check for my April rent in the amount of $2,025.00. I got an email last night stated that my rent was short and if I wasn't in the office this morning that she would file a eviction notice. I was charged a late fee of $99.95 for March rent, another fee for $354.00 . Where they charged me another fee and then today she added another fee of $99.95 . I have been so patient with this company as to getting things done. When I moved in they advertised that it was a 24 Hour Fitness Center. They told me they are waiting on a vendor to set up residence access and that is still pending. When I moved in there were many maintenance issues, my place wasn't ready when told It would be the active manager on site then was named Austin he took off $250.00 fee . Some issues were resolved but took months to get done and many things that are still not fixed. They have hidden fees . I'm being charged for Insurance every month where I have my own Insurance and they have made copies and left them in my file. When it's time to pay rent hidden fees pop up and they then all show up. I pay for the trash on the property and for the people to come pick up trash . Where on my camera and at my front door trash is still there. Which I have sent footage of emails of it still being there and nothing can be done about that also which management told me that also. I am concerned if something major happens. I put up with it because the staff was great and showed effort but now there is a new management team where all these problems have occurred. Now as of today they are trying to say I owe more money due to fees that were added onto my account. No one ever has called me until today which was Stephine and she was very rude and asked so what am I going to do about it come pick up the cashier check or what. She told me to hold on and then she hung up. I called back to the office, asked for manager Jill and left a message. I still have yet to receive a call. I also asked about corporate information. The young lady Princess stated she was new and didn't know anything. I have called several times for the Property Manager and sent numerous emails over two months, and I still have yet to receive a call from her ; who name is Jill. I don't know if Jill is getting my messages, emails or anything. All I have asked is that they fixed my fees and everything will be accurate but there is no way that she is charging two late fees and Att fee where things were done behind them. I have been nothing but a good resident even with them not completing things.

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently attempted to request a refund for an AMC+ subscription. They claim that the account was created with my personal email address, so I could not get a refund per their terms of service. This is FALSE. The account was created, somehow, with an email address that is NOT MY personal email address. I DO NOT have access to the email that was on the account. So I was NOT able to view ANY content on the service. Additionally, when I was charged for the first month, I went to log in, and AMC told me that I had no account! As slow and terrible as their ticketing system is, there was no way I could've had this issue resolved within the 7 day free trial window. To top it all off, after multiple emails and complaints, they have refused multiple times to give me ANY refund. Almost all subscription services have a grace period when it comes to accidental billing. And usually, they will always honor a genuine request for a refund, even if it is against their terms. AMC+ has shown themselves as a service that seeks to scam their customers out of a first month charge, making it IMPOSSIBLE to ever get their money back.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Sawmill Crossing apartment (Columbus, OH) since Nov of 2020 and moved out on Nov 12, 2022. I started to contact the property for my deposit refund since Jan 2023 and found that the number of the refund was not correct because I was charged late fee but actually I paid the rent on time. After discussion back and forth, the property confirmed the correct amount of the refund and promised to return me as soon as possible. But after some time, when I contacted the property to check the status, I was warned of harassing and threatened to call the police. Then I called the regional manager of Apartment Management Consultants LLC, the manager told me to wait for about 1-2 weeks for processing the refund and the property would contact me. But a month later, nobody contacted me. Then I sent email to the manager and called her, but no any response from her. Then I sent email and phone call to the Vice president. Likely, no any response so far. That is the worst way and attitude a company dealing with a customer I ever experienced. If a tenant pays rent late, he will be charged late fee by the property. But if the property violates the lease, like holding off my security deposit, there is no any charge to the property, that is why the property and management behaved such a bad way, and never cared about the tenant concern and request. That is the main complaint I made to Apartment Management Consultants LLC.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Wesbury park on October 2022. I had an issue where the apartment complex would not cash my cashier check for a ridiculous reason that led me to go into collections and affect my credit. . It looks months and reaching out to different people to get that resolve. I paid about $400+ more then I owed because I was mis quoted and I still have not received my $400 deposit when I moved in there back in 2016 . When I reached out about this 3 weeks ago I still heard nothing !! I need my refund for the over payment of my last payment to Wesbury park and my $400 deposit back immediately . Am at the point I will go to every social media and friends I know that are Heavy in social media will thousands of followers to complain to Not to live at Wesbury / Dublin square because of their poor business ethics. I will reach out to the news and speak about this too. People need to know how unprofessional and frustrating all this is and the sad thing about it is that it was so simple to resolve. At least communicate with me which they didn't .

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 30, 2022 I moved out of the Crimson point Apartments in Kuna Idaho. Which are managed by AMC. I had a final move out inspection which I recorded where she said the apartment looked fine no further repairs were needed etc. One of them told me that my $99 deposit covered the cleaning fee that was tacked on to any move out. I did not expect a huge bill when I left, but I figured there would be a final bill for utilities. I never got notice of any final bill. Three weeks after I left, I emailed the property manager Maddy asking about a final bill and she said she would notify me once it was processed. I never got a final bill. I logged into the online bill pay they use to check if a final bill would be payable online, and that showed that I had a zero balance. Since I never heard anything I thought it was taken care of, only for me to get a call tonight February 15, 2023 to be told that I have been sent to collections by Crimson point Apartments for not paying my final bill. I have recorded conversations, phone calls that I made, voicemails that I left, and emails that I sent to these people. Maddie tried to say that I must not have put in a forwarding address because they surely sent out my final bill, but I did in fact put out a forwarding address immediately and nothing ever came to me in the mail. She also could have emailed me or called me since she had my info as we had communicated often and this is not a big apartment complex. I went out of my way to find a bill if there was one so that I could pay it if I owed them money after I left, they did nothing to get me a final bill. My understanding is that they have 30 days to send an itemization and outside of that 30 days, they no longer have the legal right to collect money from me. They certainly cannot send me to collections without ever getting me a bill. I want this taken off my account right now and something in writing stating that this account has been closed with no black marks on my credit history.