Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Building 2 Jacksonville, FL 32256

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

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  Select Portfolio Servicing, Inc.

  PO Box 65450 Salt Lake City, UT 84165-0450

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  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

Review Details

• Review fromPenni S

  Date: 09/07/2023

  1 star
  They dont record my payments correctly. My escrow account they have totally messed up. They bought an insurance in my name because they said I didnt have insurance and I do. This mortgage company *** scammer

• Review fromElizabeth Q

  Date: 08/29/2023

  1 star
  I noticed that my taxes were not paid for the third quarter, 29 days after they were due for both of the mortgage I have with Select Portfolio Servicing **** When I called up the company the lady on the phone was giving conflicting information. She first stated that the mortgage is paid yearly. I asked to clarify if she meant that it was only paid once a year. She then said there were six payments. I then questioned her about her previous statement about once a year. She continually flipped flopped on what she would say in regard to how many times a year they make payments on my taxes. I then cut to the chase making sure she understood how quarterly payments worked. I then asked her if they made a payment in January, then in April, does she realize that it has be well over 3 months since a payment has been made. She just kept repeating that the next payment is due in October. She wouldn't acknowledge they made a mistake. The only thing she would say in response for the payment that is clearly missing that the town needs to give them 'correct' information. I have a couple other mortgages in the same town that have escrows and those mortgage companies were able to figure it out. I ended with asking for paperwork to close the escrow. She never once asked me about the amount of the missing payment. She did not indicate that she was going to do anything to resolve the missing payment. Luckly there is a grace ****** for this quarter so the town hasn't charged interest yet. It looks like I'm going to have to make both tax payments myself even though Select Portfolio Servicing collected my money already to make those payments. I'm seeing if I can file something with the state because I'm not confident they wouldn't give me the run around when trying to get rid of having an escrow. I hope this isn't happening to other people that can't afford to front additional money for their property taxes.

• Review fromFay P

  Date: 08/28/2023

  1 star
  This company almost stole my home and when ***************************** helped home owners who were struggling. There was a program that if you pay your mortgage for a year without being late or missed a payment you will receive $10,000 towards your mortgage. I completed the program only to be told that I am not qualified. My monthly statement would always say I am qualify but toward the end, they took that statement off. I called them and said that I have statements to prove it and furthermore my payment was automatic deduction. I had to get really nasty with these people to get the money. Now they wont give my escrow balance, they are so crooked, bunch of criminals at that company. How can I get my money?

• Review fromPAULA E.

  Date: 08/28/2023

  1 star
  There needs to be a class action lawsuit brought against this company!! My statement used to be sent on the 23rd of each month. Now it's arriving the 28th or later when my payment is due on the 1st!!! Their excuse to me is the mail is slow. SPS is wanting me to default on my loan and messing with my credit!! Something needs to be done about this crooked company!! A zero on my rating for them.

• Review fromJessica G

  Date: 08/24/2023

  1 star
  Horrible customer service. Having issues with escrow and let me just say let cannot explain it to me. No patience or customer service skills at all!

• Review fromMichael R

  Date: 08/21/2023

  5 stars
  Great team helped me good great customer support perfect customer support!

• Review fromStanley D

  Date: 08/15/2023

  1 star
  This loan company has tried to rip me off anyway it can they had me pay online so I didnt have to pay the extra $15 payment fee then all of a sudden they started charging me a $15 payment fee if I pay online I ask how do I not have to pay the $15 fee then they said auto pay no way would I let them have free access to my checking account I tried to make a online payment for Aug -23 with $15 fee I hit payment agree and it skip back to make a payment like it didnt except my payment so I did same foam again but changed date maybe the date was wrong this time it said payment was excepted I thought about it so I call Select Portfolio to check they where hitting me for 2-payments I had to cancel 1-payment this loan company need to b investigated by *** there stealing from there Customers. Watch Out. All ways check your checking account

• Review fromSandra H

  Date: 08/06/2023

  1 star
  My late husband and I were co-owners on our home. SPS have the mortgage for the property. My husband was not the most honest person in the world but I am. He passed in December of 2022 and I am now the sole owner of my home and the mortgage. SPS was only sending changes for escrow to my husband email and I had no idea that I was not paying the correct amount. Since I did not have access to the account under his name and for whatever reason I was lock out of signing in under mine. I had to purchased a car this past month, I was rear end and my car was deemed a loss. When I called SPS to make sure everything was good with the house , they were not applying the payment I sent in for **** since it was 314 dollars short, (because of escrow) which I had no idea about since they did not inform me of anything. I got a rep on the phone and she and I worked out that I send in the escrow in 2 separate payments that would make escrow update. My payment would go back to normal. I was told to call and let them know when I sent the separate check for escrow to them I did, and I wrote on the check and in the letter that this check was for escrow only and the manager that I was talking to told me she apply that check to what ever she wanted. I stop payment since I had been saving this money for escrow to clear up their stupid mess. They need to be shut down!!!!!!!!!!!!!!!!!!!!

• Review fromLaura B

  Date: 07/25/2023

  1 star
  I wish I could give this company something lower than one star. My brother passed away and Select Portfolio Servicing had his mortgage on his home. He made me executor of his will and the sole beneficiary. He did not owe a lot, so I contacted the company and asked for a payoff amount on the loan and went and wired money the next day and paid the loan off. They finally sent a loan release to the courthouse in our county, I received a statement from them about two weeks later. It showed the loan zeroed out, and $622,82 paid year to date for property taxes in the escrow account. I contacted them about sending me the check for the taxes and they claimed there was nothing in the account. Then they sent me a letter saying the loan was not paid off there was still $451.58 owed on the account, I have read so many bad reviews on this company I don't know why they are still operating, I don't understand why something is not done about it.

• Review fromDebra P

  Date: 07/20/2023

  1 star
  I wish I could give them a zero star for the egregious way they handle business Anyone interested in joining a class action civil suit against them contact me