Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

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  Select Portfolio Servicing, Inc.

  PO Box 65450 Salt Lake City, UT 84165-0450

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Building 2 Jacksonville, FL 32256

Review Details

• Review fromTerry L

  Date: 03/31/2023

  1 star
  If I could give a negative 5 stars I would. The worse service ever! For months I used to make my house payments over the phone until the last 5 months or so they started charging an additional fee for this. When I called to ask them why they lied and said there's always been a fee. I can prove there wasn't. The customer service person I talked to didn't care what I said and was not friendly about anything or willing to help. Now the last 4 months they have been sending my statements so late, that even if I mail the payment out the next day my payments are not getting to them on the due date. It is March 31 today and I never got my April payment. I called their service person again hoping I would get a nicer person but she was worse. When I told her I am not getting my statements she immediately blamed my post office. I said I am getting all my other bills from other companies in plenty of time. Theirs is the only one that is late. She wouldn't hear anything I had to say and again repeated that it was my post office at fault. She wanted to charge me $15 over the phone to take a payment. She was very uncaring and cut me off while I was trying to talk. I have two jobs doing customer service and would never treat customers this bad. I have great credit but my last bank sold my load to them so I had no say in it. With interest rate so high right now and can't refinance.

• Review fromClaudia C

  Date: 03/29/2023

  5 stars
  Spoke to an agent ****,He was great!!!! Best agent I have spoken to this far, great asset to your company! He was knowledgeable and willing to help.

• Review fromBob L

  Date: 03/24/2023

  1 star
  we were sold to these scammers and fell behind due to the covid pandemic because my spouse is a medical provider. during this time we were in contact with them and they referred us to a federally funded program to assist us with the arrears. whiles being approved by the program SPS will not respond to the agency who is going to help us but instead decides to foreclose on our house. NOT LEGAL.

• Review fromCarlisa D

  Date: 03/22/2023

  1 star
  I got my mortgage sold to SPS, you end up paying more interest than the loan amount. When you call customer service you get nothing but run around and nothing is straight forward. They removed my mortgage from credit report so my rating wasn't as high as it could be. They did this without telling me. When I called I was told it was due to my bankruptcy - ten yrs ago- and that I would have to go thru a lawyer file a form to get my mortgage back on my report. I have never missed a payment and have always paid early. Yet I get screwed over. Nothing we can do SPS representative says. Wow thanks alot.

• Review fromWilliam B

  Date: 03/22/2023

  1 star
  My mortgage was sold to them. I'm currently serving my country overseas in the army. They will not except my debit card on the first of the month. I have to pay them using my checking account and by the 27th. My bills were organized with my previous lender and I didn't have to be occupied with my day and calling to make a payment. It was on the 1st. I already have other bills automatically on the 15th. It's stressful over hear in ***************.

• Review fromKecia S

  Date: 03/20/2023

  1 star
  For a company that "collects mortgage payments" this is an unprofessional company where the Relationship Manager or person sitting in front a computer with the TV in the background reading a script. Yesterday, I was forced to pay $15 fee to collect/do their job for payments after the 10th of the month. Of course this is no where on their website! TOTALLY FECKLESS!

• Review fromDolls C

  Date: 03/02/2023

  1 star
  This company is a disaster waiting to happen. Whoever invented this company should be put to shame. Miss guided information as what is needed for insurances escrow accounts or payoffs. The people who are in customer service or relationship personal only do one thing collect and have no prior knowledge in dealing with a mortgage transfer to their company.. Thus without any request by payee holder of mortgage note. They made me payoff my loan note which was not due till October ******************************************************* I could continue paying escrow only since principal had been paid out. I contacted so many so call supervisors and each one a different story. Nothing was recorded as apparently it is never done even if you press key on phone. So nothing is recorded there is not a thing typed on computer as to what happen that day. So what happens a long dragged out conversation as it never happened even if it was a supervisor. If you can get out of this company do so.

• Review fromTia A

  Date: 02/25/2023

  1 star
  Unfortunately my mortgage of 20 years was sold to this company without my consent. They are rapidly increasing my monthly mortgage payments by ridiculous rates to make it hard to make payments. They cap mortgage interest at 10%! That is very high and not the norm. I want to go back to my lender of 20 years when I never missed a payment, and now with this company they make it challenging to make payments.

• Review fromKarri C

  Date: 02/20/2023

  1 star
  Loan processing fees on EVERY PAYMENT - what a nightmare.My loan was recently transferred from ***** Fargo to SPS. It took over 2 months for SPS to get my information in the system so that I could log into my online account. I called several times and they couldn't guarantee that I wouldn't be charged additional interest or fees as a result of being unable to pay down outstanding principal on my loan or by my due date (basic questions that any loan officer should know!).But, here's the biggest issue: SPS charges a $15 processing fee on EVERY PAYMENT. The only way to get around this is to to mail a physical check or set up autopay. The option to mail a physical check is laughable and I'm not even going to entertain that with a response. The option to set up autopay fails to consider timing of banking transactions (i.e. if it is a banking holiday my paycheck may not have deposited yet, and therefore I would need to make the payment on a different date instead). Also autopay does not allow me to make one-time additional payments when I am able (i.e. additional payment to principal or escrow) WITHOUT INCURRING A PROCESSING FEE.I have outstanding credit and no late payments in my entire loan history. I've never had a loan company hold my hand and tell me I need to set up autopay so that they can trust that I will pay on time, or else be charged with service fees for every payment transaction.Please, ***** Fargo, buy my loan back! SPS is a terrible company.

• Review fromMichael G

  Date: 02/14/2023

  1 star
  My loan was transferred to SPS from ***** Fargo. I am now being charged Servicing fees I was not paying previously on my mortgage. The extra processing fees each month are wrong. I picked my previous lender because of the services they offered. These services have now changed due to a transfer I had zero say in. Not Happy! -*******