Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Building 2 Jacksonville, FL 32256

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

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  Select Portfolio Servicing, Inc.

  PO Box 65450 Salt Lake City, UT 84165-0450

Review Details

• Review fromAnita J

  Date: 02/08/2023

  1 star
  Horrible company I've tried several times to contact the unbusman department can't get anyone on the phone. They tell you leave a message which no one returns your call. This company communication sucks

• Review fromLauren K

  Date: 02/03/2023

  1 star
  If you are buying a home and you find out that your mortgage is being serviced by SPS, RUN! I would take a higher interest rate than deal with this company. I have been in a never ending battle with SPS over a home I sold in July of 2021. This is part of an Estate and the exact amount requested on the payoff statement was sent in at closing by the title company prior to that payoff statement expiring. I have been told by their customer service department that they did not receive the check until a month after the closing date (their records indicate that they received the check 2 days after closing). Their system had automatically set up for taxes to be paid one day after they received the payoff check and therefore put a balance on the account. For anyone (SPS) who doesn't know, taxes are paid at closing by the seller and buyer for the time frame that each is in the house during the tax timeframe. SPS was refunded the tax amount by the city and therefore should have been able to close the account. BUT WAIT! Their departments do not communicate, so they sent an Escrow check when they should not have. I have been told by a customer service manager (*****) that it is my fault for not paying mortgage payments after I sold the house. I have gone through 3 reviews and the review team cannot write a proper letter, but will then use that letter to justify their next letter. I am just bewildered by the lack of common sense, intelligence, and inability to correct this issue in a timely manner. The BBB has given this company an A+ rating, but that rating does not include the countless other reviews like mine that show this company's shady business practices.

• Review fromM

  Date: 02/02/2023

  1 star
  CAREFUL when you set up a payment with the *** paymen system! Twice I had scheduled my payment to be fully amortized plus an extra amount to the principle; each time a lesser amount was deducted from my bank account. Luckily, I caught this "error", otherwise I would have gone into negative amortization and found a ballon payment at the end of my loan term!

• Review fromCarolyn H

  Date: 01/30/2023

  1 star
  Worst Company ever 1. One year they paid on my only mortgage 3 different homeowners insurance Companies. The next year they paid 2 different insurance Companies Took me years to get my money back 2. Govt HAF is paying my mortgage for 6 months Each month SPS harassed me that I have not paid my mortgage. This is SPSs issue because they receive the govt check on the 8th of each month and they tell me it is pending for 3 weeks so far this month Obviously not qualified personnel and the harassment is overbearing DO NOT EVER EVER go with this Company

• Review fromWILLIAM J

  Date: 01/17/2023

  1 star
  I HAVE A HOME LOAN THAT IS CURRENTLY BEING SERVICED BY SOMEONE ELSE. SATURDAY, 1-14-23, I RECEIVED A NOTICE OF TRANSFER LETTER FROM SELECT PORTFOLIO SERVICING **** STATING THEY WILL BE MY NEW SERVICER AS OF 2-1-23. MY CURRENT SERVICER, KNOWS NOTHING ABOUT THIS ACCORDING TO THEIR RECORDS. I DO NOT WHAT IS GOING ON HERE, BUT IT SEEMS LIKE A SCAM IS BEING DONE HERE.

• Review fromEllie S

  Date: 01/13/2023

  1 star
  They do not deserve the one start I gave them.

• Review fromRachel M

  Date: 01/10/2023

  1 star
  If I could give this company less than one star I would. Absolutely terrible trying to assume my parents loan (even though the property is already transferred into my name through the county). They wont let me talk to or have someone call me from the back office handling this transfer. They just send the same documents over and over to fill out and return which I have already done. They keep telling me I need a deed signed by the owner (they are dead) and that none of my lawyer documents will work which makes no sense.

• Review fromPandora P

  Date: 11/29/2022

  1 star
  I have been making additional payments to my principal since the beginning of the year; but it never seems to go to the principal it goes to the interest. When I call them to make them aware of what happened. They ask me am I filling out the payment voucher right. Well yes duh I have been filling it out for 18 years now. So it takes them months while my next payment goes to the unadjusted balance. They blame the problem on their machine. Well if you know the machine is not properly applying payments then fix it. This is misappropriation of funds. But they didnt they continually used that excuse., for a whole year now. That is enough time for it to be fixed. Then I was told to call in with principal payments. Didnt try that yet, but again its going to be an excuse.

• Review fromvanco V

  Date: 11/12/2022

  1 star
  Worst mortgage company you can have even 1 star i way to much for them. They charge fee if you can to make a payment or pay on their app. Ive been waiting on a piece of document from them for nearly a month trying to refinance and leave them and still havent received it yet. I read somewhere that they are being sued too which it didnt surprise me. Stay away from this company at all cost

• Review fromDebra E.

  Date: 11/12/2022

  1 star
  I made a partial payment on October 14, 2022. I was told it was to be put through on the same date. We'll, it was not. I checked everyday , and it was put through days later, unfortunately, there wasn't enough money in the account to cover it, so now I'm being penalized for a s**** up you people made!!!! This company is the worst! I've also faxed over my Mother's death certificate, and every time these people are telling me they did not receive it!! Seriously!! You also do not talk to the same person when you call, so they have no clue what's going on... This is a lousy way to do business...