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Business Profile

Mortgage Broker

Select Portfolio Servicing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 197 Customer Reviews

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    Review Details

    • Betsey W

      Date: 02/08/2024

      My mortgage of 19 years with Bank of America was sold to this company. Their customer service is poor, they provide conflicting information and make it difficult to do business with. I was told my escrow was short and my payment would go up by $400. Cool, but I get it. My payment went up $600, and no one can tell me why the $200 difference and which one is actually right. I only gave one star because I had to give a star, I would legitimately give a zero.

    • Teresa C

      Date: 02/06/2024

      Filed Bankruptcy (Chapter 7) in 2020 which included the house they held the Mortgage with (only owed a little over ****** at the time, but my husband had terminal cancer) the Bankruptcy was discharged in Oct 2020 and paperwork was sent to SPS. My husband passed away Nov 2020 and to this day I still receive bills every month and WEEKLY phone calls from them telling me I need to pay. They even went so far to pay the back taxes without my approval and added it to the mortgage (now over ******). The lawyer has sent multiple cease and desist letters but they still call every Thursday around 3:00 pm. No payment has been made since June 2020, and we have not lived in the house since 2010, we were just keeping it and renting it out to my daughter. Would give negative stars if I could.

    • Jorge C

      Date: 02/06/2024

      Bank of America sold my mortgage to this company. I have nothing good to say about SPS. None of their agents know what exactly is going on. Poor customer service. This company wants you to loose your house.

    • Mikel R

      Date: 02/05/2024

      Worst mortgage company I have ever had. My mortgage was transferred to them in November. Since then its been one problem after another. First it was the fact that I didnt receive a bill for almost two months but they definitely called about it beginning on the 2nd. Then after collecting my entire escrow payment for November and December, they removed my home insurance from the escrow and claimed it was never included. Then today I receive a new escrow analysis statement claiming my current escrow balance is negative 22 thousand even though their website currently says positive over a thousand but because of their error, they want my new payment to go up more than five times what its current payment is. I have never had so many issues in my life with one company in such a short amount of time. And after reading these reviews, Im scared it wont get better until I either refinance or pay it off.

    • Lisa U

      Date: 02/05/2024

      If I could give less than one star, I would. Predatory practices is how this company is managed. My elderly family member is on a fixed income and she has owed the same amount, 27k, for the last 8 years and paid her mortgage regularly.This year, they raised her interest rate to *****% without any reasoning behind it. They have regularly raised her interest annually 1% per year since I started helping with her bills.The breakdown of her "low" monthly payment applied 90% towards her interest.At the rate it's set at now, it will take 124 years from today to pay off the balance of her 30 year mortgage which was opened in 1994.This should have been paid off this year.Avoid this company at all costs and if your mortgage gets sold to them, do what you can to get away.

    • Jocelyn R

      Date: 01/31/2024

      crooks and illegal dealings. My previous mortgage company sold my mortgage to Select Portfolio Services a.k.a. SPS in 2008. I have been making my mortgage payments every month. In 2023, I asked 3 phone representatives from SPS as to how that my original mortgage was for $404,000. and now they say I owe $653,000.! Now again, they want to put me in the modification program. I refused to sign the paper agreeing that amount is owed to them because they cannot explain why they added $249,000 onto the original mortgage from 2008, except one other person from SPS told me that the value of my home went up!! I told her that has no bearing on the mortgage. So now they will not allow me to make payments on my mortgage because it is out for legal for foreclosure. I asked why? First it was because I did not return that paper, but now SPS says I have not paid since 2022. I told them that I have all my bank statements showing I have made all my payments. I asked them, if I haven't paid since 2022, where is all my payments going to???? and why 2 years later you want to put me in foreclosre???? No answer.Now I have to try and sell my home to get out from under this company before they foreclose on my home! I will sue them for all lost monies!! DO NOT TRUST THIS MORTGAGE COMPANY!!!I had to leave at least 1 star to submit this. They do not deserve it!

    • Luis O

      Date: 01/23/2024

      Like Max earlier, they screwed up my escrow. They stated that since I make weekly payments their system would automatically apply it to principal, which I wouldn't mind in some cases, but in this case I am owing them 13k in escrow because their software sucks. They claim they can only go back as far as 2 months to adjust, but that's complete bull. Run if you get stuck with these people. FYI, totally not even a star worthy

    • Max M

      Date: 01/18/2024

      Horrible unorganized customer service! Screwed up my escrow account and wouldnt give me my money back so I could pay my insurance! Complete Bull! Nobody knows whats going on there, or do they! I wish interest rates were lower so I could refinance with someone else!

    • Trevor G

      Date: 01/09/2024

      Awful terrible customer service. Never could speak to a manager. Avoid at all costs

    • Dr Catherine K

      Date: 01/08/2024

      I had to give one star, but would actually give none. Avoid this mortgage company at all costs. Brian, one of the supervisors is a waste of energy. They screwed a bunch of us, but have dragged their feet "making us whole." They have known about the mistake and have had my $3500 since 12/23 and have not even completed the damn check processing to get my money returned. My mortgage was sold w/out my knowledge. Just awful.

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