Reviews
This profile includes reviews for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,893 Customer Reviews
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Review fromDixie P
Date: 08/18/2023
5 stars****** was nice and helpful. The service was fast . Thank you for your service!Keep up the good workReview fromJoseph H
Date: 08/18/2023
5 starsI appreciate the attention to detail provided to me by the service department at *****************************. Recently I encountered a complex warranty issue with my CPO Lexus vehicle. The matter was resolved quickly but what impressed me most about this service department was the dedicated professionalism, patience, and continual communication throughout the warranty process. Hats off and thank you to Service Manager ************** and Service Consultant ************** for a job well done.Review fromShawna R
Date: 08/18/2023
5 starsI usually go to the ************** location, I said, hummm I think I'll try ***********... I must say I was very pleased with the service department, as well as ************, my service rep for the day. By golly, I think I might have a new service home! Another thing I like is it's plenty to do in the area, should you decide to wait for your car.Thanks *********** *********Review fromHannah F
Date: 08/18/2023
1 starDisorganized, and lost my key, kept trying to blame everything on the poor tow truck driver.Review fromSamuel A
Date: 08/18/2023
5 starsThey were great and efficient when it came to getting my car maintenance. ****** was very great at explaining the services.Review fromBrody H
Date: 08/18/2023
1 starBrody H
Date: 08/18/2023
Bought a 2022 F350 from them. We agreed to a price and then later after looking through my paperwork I noticed they charged me $4000 over the price we agreed on. I didnt notice at signing because we added the extended warranty which is a joke as well. Ive been trying to get ahold of them for a couple months now but every time I get a voicemail and no return call. They told me I was covered for windshields with the extra warranty and when I needed a replacement they basically said it wasnt covered unless the windshield just fell out. So if you like to be overcharged and have no customer service after a deal then go with Ken Garff.
Ken Garff
Date: 08/25/2023
Hi *****, We are so sorry to hear about this frustrating experience and we would like to help make this right. Please call Customer Relations at ************ and let us know which of our locations you were working with, and we will be able to help. Thank you.Review fromUlises R
Date: 08/17/2023
5 starsTook my RX450hL for a weird brake noise. I was able replicate the noise in a road test and they order the part and gave a loaner. I got my car back the next day as they promised with no weird brake noise and washed. I am always well taken care of by all the service agents. A big thank you to Paresh for his help on this issue.Review fromRosa L.
Date: 08/17/2023
5 starsI’m always satisfied with the service at Honda of the Desert.Review fromCesar E
Date: 08/17/2023
4 starsI mean it was okay although as a customer I don't need to feel like I'm the problem when an employee can't handle stress or having to multitaskReview fromLeigh G
Date: 08/17/2023
5 starsI came in without an appointment with an emergency dead battery and they worked me in beautifully. It still took 2 hours but I could not have asked for better service. They kept me updated and explained that there were other people ahead of me. Would highly recommend this dealership and its service team. And because of that I now on my second Honda.
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