Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Hotel Reservation.
Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 297 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSheila M
Date: 01/25/2024
1 starSheila M
Date: 01/25/2024
Zero stars for this company. We made a reservation at a really nice hotel and accidentally selected the 17th instead of the 16th. Also selected the box to cancel the reservation within a certain timeframe. Called them within an hour of making the initial reservation to change the date to one day earlier and was told we would need to cancel the reservation and would lose our money. This is a huge scam. DONT EVER use this company to make a reservation. They scam you into thinking you can cancel or change your reservation but then tell you there is nothing they can do. Most of us work in the business realm and know with certainty they can but they chose not to. This is a fraudulent and greedy company and we will never support this type of company again and will reserve directly with the hotel instead!! Btwthey were not cheaper than going through the hotel directly. Just trying to support small business and got burned. Will never do that again.Reservation Counter, LLC
Date: 01/26/2024
******, we're sorry about your experience. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromSusan P
Date: 01/24/2024
1 starSusan P
Date: 01/24/2024
This is a scam. I looked up Hyatt on their website. I called ***** and thought I was speaking to their representative. I booked, traveled and never received an invoice. I called Hyattcouldnt get through. Filled out an online formreceived a blank invoice. So I checked my credit card. It had a charge from Priceline (who I never called). I then reached them. They had billed me but had no invoice. They said to call Reservation Counter! Finally, they had my invoice. And guess what? I paid an extra 16 dollars to Reservation Counter to be confused and cheated. And wasted about 2 hours of my life.Reservation Counter, LLC
Date: 01/26/2024
*****, we're sorry about your experience and for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. I will share your feedback with our customer service manager. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review ManagerReview fromLisa D
Date: 01/23/2024
1 starLisa D
Date: 01/23/2024
Absolutely horrible company with completely rude people. I was on hard rock hotel casino resort website and made reservations.I then added an additional night to my stay.There is absolutely no transparency that this is not a hard rock hotel, yet it is a third party booking company. They ending up not adding my additional night to existing reservation but instead canceled my original reservation and rebooked me a second reservation for the extra night stay. They are now charging me for the original reservation that they canceled to add the additional night Absolutely horrible company. I have sent Im a dispute with my credit card companyReservation Counter, LLC
Date: 01/24/2024
We're sorry about your experience, ****. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromDaniel D
Date: 01/23/2024
1 starDaniel D
Date: 01/23/2024
Giving them a one star is being generous. Web site very very misleading. Was booking 3 rooms at the resort hotel located at the bottom of the slopes only to find out at the time of our trip the agent booked us off site in two separate areas. Refused to refund my money claiming the agent provided the information at the time of our booking. We are very familiar with the area so that claim is totally false. I had a large crew including 6 grandchildren scheduled for the trip so I rebooked at the hotel resort using another contact. Again web site listed hotel resort that we wanted including address and zip code only to have agent book us off site in different housing plans.Reservation Counter, LLC
Date: 01/24/2024
Thanks for bringing this to our attention, ******. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromJasper L
Date: 01/22/2024
1 starJasper L
Date: 01/22/2024
They will lie right to you about getting your money on time. Horrible ethics and I advise anyone to STAY AWAY from this atrocious company.Reservation Counter, LLC
Date: 01/30/2024
We're sorry about your experience, ******. We want our customers to have the best experience possible when booking travel with **. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromSara G
Date: 01/21/2024
1 starSara G
Date: 01/21/2024
THIS IS A SCAM. THEY MIMIC HOTEL WEBSITES AND DO A BAIT AND SWITCH. Booked a room over the phone with the agent - and kept confirming with them that it was at the MGM Grand, and the agent kept agreeing - however, the room was booked at the The Signature at The MGM Grand, which is a different hotel. When I stated that to the agent that the room was booked at the incorrect hotel - he told me they couldn't cancel or refund my money, and immediately transferred me to Customer Service. Customer Service was unable to help either. At this point, I am just trying to get my money back to re-book the room properly.Reservation Counter, LLC
Date: 01/23/2024
We're sorry about your experience, ****. Thanks for bringing this to our attention. We would like to look into your situation further, but we will need your itinerary number. Please feel free to contact our escalations team at ********************************** with this information and we will assist you.--*******, Review ManagerReview fromCarrie S
Date: 01/21/2024
1 starCarrie S
Date: 01/21/2024
SCAM!!! Hotel link directs you to reservationcounter.com and makes you think you are dealing directly with the hotel. They will make the reservation thru Priceline or other site. When you get the receipt, the charges are outrageous and it does not give a breakdown of the charges. They will not give you a breakdown either when you call.Reservation Counter, LLC
Date: 01/22/2024
Thank you for your review, ******. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer any questions you may have about our company.--Rachael, Review ManagerReview fromRL R
Date: 01/19/2024
1 starRL R
Date: 01/19/2024
SCAM! Reservation Counter mimics the hotel's website and does not allow any cancellations or changing of reservation. They outsource their customer service overseas. SCAM!Reservation Counter, LLC
Date: 01/22/2024
Thank you for your review. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer any questions you may have about our company.--Rachael, Review ManagerReview fromChristine K
Date: 01/19/2024
1 starChristine K
Date: 01/19/2024
This company *****. Tried to make a reservation through Marriott.com and was re-routed (with NO transparency) to ReservationCounter.com. Their cancellation/modification rules are different than Marriott, and they don't tell you that either. When I called ReservationCounter.com to modify the reservation, I was told I could not do that (reservation is a week away!) and would be charged for the reservation anyway. I was also hung up on 3 times by their "customer service" representatives. There is no way to contact a supervisor, no recourse whatsoever. Be aware when booking online- I suggest you call the hotel directly to make your reservation. DO NOT book through ReservationCounter.com.Reservation Counter, LLC
Date: 01/22/2024
*********, we're sorry about your experience and for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review ManagerReview fromJOHN M
Date: 01/18/2024
1 starJOHN M
Date: 01/18/2024
From: HILTON EXECUTIVE To: JOHN M******** Mon, Dec 18, 2023 at 7:53 PM Dear John M********, Hello, this is Katie F********** *****, Executive Customer Relations with Hilton. I am sorry I was unable to speak with you today when I called you. I am writing in reply to your email to our Chief Executive Officer, Chris N*******, regarding your concerns about your reservation at Hilton Garden Inn ****** ***** on November 12-13, 2023. We apologize for your billing concerns at the Hilton Garden Inn ****** *****. We understand billing issues are frustrating and we are sorry. We apologize for any inconvenience this may have caused you. As you stated, you booked your reservation through Reservation Counter, and you are requesting a refund for your cancelled reservation. Regretfully, your stay was third-party, and we are unable to offer a refund. Mr. M******** since your reservation was third-party the hotel did not collect payment. The third-party collected the payment. Therefore, there are no refund options from the hotel. However, in review of refund contact third party. I hope this was helpful. It has been a pleasure helping with this matter. We thank you for your loyalty and for choosing Hilton. Best Regards, Katie F********** ***** Executive AmbassadorReservation Counter, LLC
Date: 01/19/2024
Thanks for bringing this to our attention, ****. I will send share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager
Reservation Counter, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.