Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservation Counter, LLC

  4700 W Daybreak Pkwy Ste 100N South Jordan, UT 84009-5130

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  Reservation Counter, LLC

  2961 W Maple Loop Dr Ste 160 Lehi, UT 84043-5686

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  Reservation Counter, LLC

  333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

Review Details

• Review fromMervin B

  Date: 06/12/2023

  1 star

  Mervin B

  Date: 06/12/2023

  a fraud...you think the communication is with the hotel only to find 'Reservation Counter' has charged a non refundable service fee to your credit card with no disclosure. stay away from this outfit.Not allowed to leave a zero star rating with a review.

  Reservation Counter, LLC

  Date: 06/13/2023

  Thank you for your review, ******. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromSharon H

  Date: 06/06/2023

  1 star

  Sharon H

  Date: 06/06/2023

  If I could give them 0 I would. This place is fraudulent. They led me to believe that I was making a reservation with the motel. I asked them if it was the place that I called and they said yes. I would not have known it if my sister hadn' t booked the same room at a cheaper price with the motel. I don't feel like this review is enough for their scam, I think that they should be procecuted.

  Reservation Counter, LLC

  Date: 06/07/2023

  Thank you for your review, ******. I'm sorry for any confusion. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer questions you have about our company.--Rachael, Review Manager

• Review fromTee S

  Date: 06/03/2023

  1 star

  Tee S

  Date: 06/03/2023

  I did not know you could not cancel!! I had something come up that made it impossible to make my reservation. They wanted medical records showing why!!! The hotel said thats a scam! They will not give my money back. Bad business!!!

  Reservation Counter, LLC

  Date: 06/05/2023

  Thanks for your review, Tee. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. We are willing to work with you, but we will need your itinerary number. Please feel free to contact our escalations team at [email protected] with this information and someone will contact you.
  --Rachael, Review Manager

• Review fromChip J

  Date: 06/01/2023

  1 star

  Chip J

  Date: 06/01/2023

  Liars. They pretended to work for the hotel chain and lied about everything.

  Reservation Counter, LLC

  Date: 06/02/2023

  I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I'm sorry if you had a negative experience with us. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at [email protected].
  --Rachael, Review Manager

• Review fromLori K

  Date: 05/30/2023

  1 star

  Lori K

  Date: 05/30/2023

  I did a google search for the exact hotel I was searching out and somehow reservation counter got their data to pop up above the real hotel. The language they used in their "AD" was misleading consumers to think they were in communication with the actual hotel.
  I used a phone service - a call - I asked direct if this was the Madison Concourse hotel- they did not say NO. They said something generic like they were an 'after hours service.'
  I was attempting to book a GOVERNMENT room rate and they were telling me this was not possible. My government rate was $90/night. Their rate was $250/night.
  Thinking i was dealing direct with the hotel, I booked the night thinking I was just working with someone new at the hotel. I said i would switch the rate the next day. I didn't want to lose the room.
  After I analyzed the email confirmation I saw that I was NOT dealing with the hotel directly.
  When I cancelled the reservation, they left behind a non-refundable $15 cancel fee.
  They mentioned NONE of these fees the night before when I was talking with them.
  They were NOT HONEST when i mentioned how i needed to be dealing with the hotel directly. They gave me some run-around answer.
  I was scammed.
  I got my reservation re-booked the next day at a lower price, but their "FEE" stayed.

  Reservation Counter, LLC

  Date: 05/31/2023

  Thank you for your review, Lori. I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, you may also contact our escalations team at [email protected].
  --Rachael, Review Manager
  

• Review fromMorgan A

  Date: 05/29/2023

  1 star

  Morgan A

  Date: 05/29/2023

  My reservation got canceled within a minute of booking. I didnt cancel it and did not receive a cancellation email until AFTER I called and told them. I needed the room!!! Took my money and did not offer a resolution. They said it was non refundable but I didnt cancel the room!!!! Extremely disappointed.

  Reservation Counter, LLC

  Date: 05/30/2023

  Thank you for your review, Morgan. I'm sorry about your experience. When mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. I have shared your experience with our customer service manager so we can look into this further. If you’d like more help with your reservation, you may contact our escalations team at [email protected].
  --Rachael, Review Manager

• Review fromPETER R

  Date: 05/28/2023

  1 star

  PETER R

  Date: 05/28/2023

  Last week I was trying to book a reservation at the Grand Stay Hotel in ** ******, Wisconsin.
  However, when I called what I thought was a direct connection, I reached Reservation Counter. The agent there could not find the rate that I had previously found for the Grand Stay but switched me to the Radisson in ** ******.
  Interestingly, within minutes of making the Radisson reservation, I was able to find the original rates at the Grand Stay and booked my room there. I immediately cancelled my Radisson reservation. However, subsequently it was brought to my attention that such reservation was non refundable (guess at 79, I am hard of hearing.
  However, the Reservation Counter URL advertisement indicates no cancellation fee and the best rates. Both assertions have not been true for me. I currently have lost $797.12 due to Reservation Counter not living up to its promises.

  Reservation Counter, LLC

  Date: 05/30/2023

  Thanks for bringing this to our attention, Peter. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at [email protected].
  --Rachael, Review Manager

• Review fromOphelia B

  Date: 05/25/2023

  1 star

  Ophelia B

  Date: 05/25/2023

  I made a reservation at *********** in from 5/25-2/27 due to medical appointments at the I thought I was dealing directly with Wyngate, but a web site had apparently diverted me to Reservation Counter. I had to cancel due to appointment being cancelled., I notified Reservation Counter the same day of the reservation via email and then call Wyngate to ensure that it was cancelled. They told me they did not have a reservation for me. When I called them, they claimed that the hotel did not do cancellations but when I called the hotel they stated that reservations can be modified or changed within a specific time frame. I called the hotel back to follow up with cancellation policy and they stated that I never had a reservation. The amount in dispute is about $232.

  Reservation Counter, LLC

  Date: 05/26/2023

  Thank you for your review, *******. I'm sorry about your experience and for any confusion. I have shared your information with our customer service manager so we can look into your situation further. Please feel free to also contact our escalations team at [email protected], Review Manager

• Review fromJessica H

  Date: 05/21/2023

  1 star

  Jessica H

  Date: 05/21/2023

  (the hotel) is in place of the name of the hotel where I stayed---RC is absolutely horrible and engages in what I believe to be fraudulent practices. I mistakenly called them believing I called (the hotel) and when I asked the phone agent, she proceeded to tell me that I had called (the hotel). The agent rushed me to get the reservation and my information for the booking, which I found odd. Then when I asked her if the meeting would come from (the hotel)...she said yes. The whole time the agent acted like she was from (the hotel)...I should've known better, but I was in a rush. I received the confirmation, and it says "Reservation Counter--(the hotel)." I am confused because when you call they do not say the name of the company, so if you ask questions, they just say whatever to appease you to get the booking. When I called back to cancel or try to remedy the situation, fully prepared to pay the service fee, they kept sending me to customer service and the call would cut off. At a certain point it appeared to be intentional. I then call the hotel where I am staying and they cannot find my booking from the confirmation number RC gave me because it was bogus. Luckily the hotel looked up my name and gave me the correct confirmation. Why would RC give me a fake confirmation code that (the hotel) could not look up? I was able to stay at my hotel, but this is warning avoid this booking agency at all costs. They are nice and quick to get your information, but as soon as you catch on to their game and request a refund/cancellation they play games. Beware...RC pops up ahead of the actual hotel website which is where I made the mistake. DO NOT BOOK WITH RC, they scammed me once, I hope it does not happen to anyone else.

  Reservation Counter, LLC

  Date: 05/22/2023

  Thank you for your review, *******. I'm sorry about your experience and for any confusion between ** and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. I will share your feedback with our customer service manager. We will do our best to help find a solution to your situation. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review Manager

• Review fromDonna W

  Date: 05/21/2023

  1 star

  Donna W

  Date: 05/21/2023

  I booked a hotel in NH thinking I was on their site, but it turned out to be Reservation Counter (RC). I needed to change the room to 2 beds so I made the change with a new charge and was switched to a customer service line to cancel old reservation and didn't get through so now I have 2 credit card charges!! I called the hotel directly and learned the room RC booked was one bed. The hotel owner rebooked the room. Next, I find out the room is less if I book directly with hotel. I called RC and cancelled the room and they were going to charge me a $15 and 17.99 fee. I told them would call the Attorney General's office so he took off the $17.99 fee. I will be calling my credit card company to follow up. This company deceives consumers.

  Reservation Counter, LLC

  Date: 05/22/2023

  *****, I'm sorry about your experience and for any confusion with your reservation. We want our customers to have the best experience possible when booking travel with us. I'm sorry for any inconvenience. If youd like more help with your reservation, please feel free contact our escalations team at [email protected], Review Manager