Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 297 Customer Reviews
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Review fromSteve M.
Date: 05/20/2023
1 starSteve M.
Date: 05/20/2023
Excited that my son is graduating high school, I jump online to book a room for the weekend. The site looks just like the hotel site, except its not. This site charges a service fee of almost 20%. I thought Reservation Counter was the hotels actual reservation system.I didnt realize that it wasnt the hotel sight and that the service fee did not go towards my hotel fees until after booking and receiving and email from Reservation Counter. As soon as I did(less than 5 minutes after booking) I called customer service and was told there is no way that I could get a refund and that I should have read the terms of the service agreement. When asked what did I pay the company for and what benefit did I get from using them, the rep said I paid for their website and customer service, wow. I would advise all to stay away from this company, because they provide zero value to the experience and only take your money and talk to you rudely when you question them. I feel like this is a back room internet money grab, and theres nothing that I can do about it.Reservation Counter, LLC
Date: 05/22/2023
Thank you for your review, *****. I'm sorry about your experience and for any confusion between ** and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need **. I would love to assist you further. I will share your experience with our customer service manager. We will do our best to help you. Please feel free to contact our escalations team at ********************************** if you have any questions.--Rachael, Review ManagerReview fromTed R
Date: 05/11/2023
1 starTed R
Date: 05/11/2023
Reservation Counter is a scam. They come up in Google search results ahead of the hotel's own website. Minutes after mistakenly reserving through RC, I discovered that the room rate (same class of room) offered through the hotel was $161 rather than the $282 offered through RC. Site did not allow me to cancel even though it was minutes later. Customer service refused to cancel, while acknowledging that it had only been a few minutes. Google should delist them.Reservation Counter, LLC
Date: 05/15/2023
Thank you for your review, ***. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to **. Were sorry about the inconvenience. I have shared your experience with our customer service manager. We will do our best to help you. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer questions you have about our company.--Rachael, Review ManagerReview fromApril B.
Date: 05/11/2023
1 starApril B.
Date: 05/11/2023
They are quick to take a call a create a reservation. I purchased the insurance. Tried canceling via the email confirmation under manage my reservations. This did not allow me to cancel. Tried calling multiple times two different numbers on Reservation Counter and the number for provided through the email. Don’t get a live person when you’re trying to cancel called back and told them I wanted to create a reservation. Got a live person couldn’t cancel my reservation instead transferred me to a different department to cancel. I have phone records showing that I’ve called multiple times on hold for 45 minutes to an hour at a time still not able to cancel. . Spoke with supervisor prior to the partial refund deadline and he’s telling me I get zero dollars refunded. The email states that I’ll get a partial refund before 12 AM hotel time it is before 12 AM hotel time. Agent told me that his policy shows that she got a partial refund. Manager states That when he shows that I don’t get a refund. My email confirmation shows that I should get a refund. Don’t ever use this place to create a hotel reservation. They are very nice and helpful when creating a reservation and looking for a hotel. Just hopefully you don’t have any issues that you run into because they are no help.Reservation Counter, LLC
Date: 05/11/2023
Thank you for your review, ****** Im sorry about your experience and I can imagine your frustration. I will share your feedback with our customer service manager so we can look into your situation further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerApril B.
Date: 05/11/2023
Hi, Ive sent multiple emails yesterday 5/10/23 to the email you have referenced. I did finally speak with a manager for a refund yesterday. But he still told me he could not give me a refund because the email of my reservation where it shows the time frame that I could receive a refund or a partial refund was different from the policy. He was looking at so he would have to talk to accounting. He told me someone would be contacting me today 5/11/23 about this issue. I have not received a return phone call nor have I received a response to any of my emails. Send.April B.
Date: 05/11/2023
The service rep. I spoke with told me he pulled up my confirmation email and he did see where I should have received the refund but he was told by his supervisor that he could not issue it to me.Review fromMD B
Date: 05/09/2023
1 starMD B
Date: 05/09/2023
HORRIBLE!!!!! The Reservation Counter, LLC uses unethical and scam-like practices. Failed to deliver service as promised and refused to refund charges. I would not recommend this business to anyone and I hope that an investigation is launched due to similar problems and complaints against this company on this and various other sites. How can they call themselves a business by taking money without providing a service? Its more like a collection company just taking hard working customers money. I feel like I have been robbed.Reservation Counter, LLC
Date: 05/22/2023
Thank you for your review. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. I'm sorry if you had a negative experience with **. We would like to look into your situation further and do our best to help you with your situation. Please feel free to contact our escalations team at ********************************** with your information and someone will contact you.-*******, Review ManagerReview fromCaitlin T.
Date: 05/09/2023
1 starCaitlin T.
Date: 05/09/2023
Scam. Website books you for more days than you wanted and they will not modify the reservation.Reservation Counter, LLC
Date: 05/10/2023
Thank you for your review and sharing your experience, *******. Im sorry you had some trouble with our website. I will share this feedback with our development team so you can have a better experience in the future. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review ManagerCaitlin T.
Date: 05/14/2023
Still no response from your escalations teamReview fromJoan V
Date: 05/08/2023
1 starJoan V
Date: 05/08/2023
Reservation Desk charged me $761.97 for a room that charged $557.25 upon departure— a $204.73 overcharge. I notified Reservation Desk and the Attorney General of California (location of hotel) but have received no response from Reservaton Desk.Reservation Counter, LLC
Date: 05/09/2023
Thank you for your review, ****. I'm sorry you are having issues with your reservation. I have shared your experience with our customer service manager. We will do our best to help you. If you need any help with your reservation, you may also contact our escalations team at [email protected], Review ManagerReview fromJeff G
Date: 05/08/2023
1 starJeff G
Date: 05/08/2023
I cancelled a reservation seven days in advance. What a **** **** to be polite of a company. I lost $500.00 with no refund. I honestly do not know how this **** SCAM COMPANY can be in business.Reservation Counter, LLC
Date: 05/09/2023
****, I'm sorry about your experience. I can imagine your frustration and would love to help you. I shared your information with our customer service manager. They will contact you. If you need any help with your reservation, you may also contact our escalations team at [email protected], Review ManagerReview fromMelvin T
Date: 05/05/2023
1 starMelvin T
Date: 05/05/2023
Its a complete scam wish I would have read the reviews before booking. Sister got shot canceled 2 days before the checkin They never called the hotel so I was definitely unable to get a refund. How are they still in business???Reservation Counter, LLC
Date: 05/08/2023
Thank you for your review, ******. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. I'm sorry to read about your situation. I will share your information with our customer service manager. We will do our best to help you. Please feel free to contact our escalations team at ********************************** if you have questions or concerns.--Rachael, Review ManagerReview fromRussell B
Date: 05/04/2023
1 starRussell B
Date: 05/04/2023
I have never had such a bad experience in my life. Tried to cancel or just move to a different hotel with the same company, They would not and would not refund me. I asked to speak to a manager and was told that would not help. I asked to cancel all the nights except for 1 and I would compromise. No was the answer. I am calling the Hyatt headquarters as well to let them know what a bad representation they are for their company. They want me to pay for multiple nights when i am trying to cancel within 48 hrs. I will be on a ************** forward on every social media platform available.Reservation Counter, LLC
Date: 05/05/2023
Thanks for your review, *******. Im sorry you had some issues with your reservation. I can imagine your frustration. We would like to look into your situation further and do our best to help you. Please feel free to contact our escalations team at *********************************** ********** Review *******Review fromMary S
Date: 05/04/2023
1 starMary S
Date: 05/04/2023
Please DO NOT book with this online "service". I thought I was booking directly with the hotel. I have had difficulty getting a receipt for my work travel. I am still on hold with the hotel and do NOT know how to get a receipt for reimbursement. WARNING-DO NOT BOOK WITH THIS ONLINE Website!!!Reservation Counter, LLC
Date: 05/05/2023
Thank you for your review, ****. I'm sorry you have not received your receipt. Please feel free to contact our escalations team at ********************************** and we will resend it to you.--Rachael, Review Manager
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