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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with WAYPOINT RESOURCE GROUP they did not provide me with an original contract as i requested.

    Business Response

    Date: 06/26/2024

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROU at *** ******** **** ROUND ROCK, TX 78681 and telephone number ###-###-####.
    I do not have a contract with the collection agency trying to collect. They did no provide me with the original contract as I requested.

    Business Response

    Date: 06/07/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Comcast Communications. After review of the account
    we have sent validation to you on 4/15/2024. Credit Bureaus were updated and withdrawn 6/7/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

    Customer Answer

    Date: 06/08/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

  • Initial Complaint

    Date:06/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not reliable for this **** with WAYPOINT RESOURCE GROUP I do not have a contract with WAYPOINT RECOURSE GROUP they did not provide me with the original contract as requested

    Business Response

    Date: 06/07/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with Waypoint. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 6/7/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am lot liable for this debt with WAYPOINT RESOURCE GROUP, i do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as i requested.

    Business Response

    Date: 06/04/2024

    Waypoint is unable to locate an active account in the name of the consumer.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint resource group. Ive never had a contract with waypoint resource group. This company had never provided me with the original contract as Ive requested

    Business Response

    Date: 05/30/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 35/30/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract with waypoint. I did not charge anything with waypoint. Waypoint admits that they have fraudulent information and that my identity was used as my identity was stolen and they wanted to charge me a 99.00 fee for taking the fraud debt off of me. Way point wants me to pay them 99.00 to take a debt off of my record that was do to identity theft.

    Business Response

    Date: 05/30/2024

    Hello,

    Waypoint is
    unable to locate an active account in the name of the consumer.
    The address, email, and telephone number our not in our database. If the
    consumer could provide a complete account number or other demographic
    information Waypoint will search for the account at issue, however we are unable to
    locate the account with the information provided.


    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 05/31/2024



    Complaint: ********



    I am rejecting this response because: my name is ****** ***** my phone number is ###-###-#### these people have a fake debt for Comcast on my credit bureaus .. they are playing a games.. I never hade a contract with Comcast or an account with them and I never had an account or contract way point. 



    Sincerely,



    ****** *****

    Business Response

    Date: 07/02/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we are showing this account was recalled from our office. If you have any further questions please contact ******* directly. Credit Bureaus were updated and withdrawn 9/25/2023. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/04/2024

     
    Complaint: 21771913

    I am rejecting this response because: it is still showing on my credit bureau report even though they have stated it has been withdrawn.. 

    Sincerely,

    ***********************

    Business Response

    Date: 07/08/2024

    Hello,

    We will put in another deletion request today 7/8/2024. Please allow ***** days for it to reflect on your credit. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/28/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group, They did not provide me with the original contract as I requested.

    Business Response

    Date: 05/30/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 5/30/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 05/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******************************

  • Initial Complaint

    Date:05/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP, I feel they are in violation of 15 U.S code 1681i removal of inaccurate and Invalidated credit information. Please remove immediately.

    Business Response

    Date: 06/04/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 6/4/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group. They did not provide me the original contract as I requested.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    while looking at Face book this add promising great things wanted just to try there product for free also free shipping asking me for more information at that point I sated that no longer interested. He replied I already have your info just try it for 14 days send back told him no. Due and behold arrived 2 weeks out called told them didn't want product. Now I receive bill for ***** or its going to collection's I believe total false claims and preying on seniors like myself. When I tried calling them he stated it I could go there website and complain which I tried until found out its not a secure website which he agreed so therefore I trying go trough better business bureau please help me.

    Business Response

    Date: 05/23/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute. After review of the account we have requested validation to be sent to you.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 06/03/2024

    I want to reopen this case # ******** I  can send back there product/there response I didn't cancel I told the. That same day I refused it .they still sent it any way then they offered me pay 30 or go to my credit report now today sent me a bill for 139.97  I'll send there product bac want this resolved 

    Business Response

    Date: 06/04/2024

    Hello,

    Thank you for submitting your dispute, after careful review of your account we have requested validation to be sent to you. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 06/04/2024

     
    Complaint: 21747244

    I am rejecting this response because: AS stated I told them not to send they still did it they replied I didn't cancel .which I did before they sent there product which by the way advertised way less then ****** which they had offered at 30 when I called 1 time there taking advantage of the seniors. All I have to say 

    Sincerely,

    ***************************

    Business Response

    Date: 06/05/2024


    Thank you for submitting your dispute, after careful review of your account we have requested validation to be sent to you. 
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Business Response

    Date: 06/07/2024

    Hello,

    Thank you for submitting your dispute. We have placed the account into a dispute status and will send this over to our client. We apologize for any inconvenience this may have caused. This account was not reported to the credit bureaus and we have ceased all communication with you. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 01/07/2025

     
    Complaint: 21747244

    I am rejecting this response because:

    I would like to reopen this case bieng the fact that still calling me saying there are  collections.

    Sincerely,

    ****** *******

    Business Response

    Date: 01/09/2025

    Hello, 

    Thank you for submitting your complaint with Waypoint Resource Group. Per our records we are now showing this account as paid in full and closed in our office. 

    Thank you, 

    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

    Customer Answer

    Date: 01/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Waypoint Resource Group is NOT a BBB Accredited Business.

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