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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* continues to push collections for a fraudulent account. I am seeking for them to stop allowing criminals to use my information to set up fraudulent accounts which impact my credit and ability to manage my own finances. This is causing me harm in an additional $17k in closing costs on a house I am looking at. The below information is what I have from the credit agencies. I have never been contacted Waypoint or ******* about this account. I don't have ******* services or Xfiniti (in 10+ years or more). Please remove this. ***************** WAYPOINT RESOURCE GROUP Original Creditor ************ COMMUNICATIONS Date Assigned Sep 23, 2023 Original Amount Owed $895 Amount $895 Status Date Apr 08, 2024 Status UNPAID Balance Date Apr 08, 2024 Account Designator Code INDIVIDUAL_ACCOUNT Account Number ######**** Creditor Classification CABLE_OR_CELLULAR Last Payment Date Date of First Delinquency Oct 12, 2018 Comments Contact WAYPOINT RESOURCE GROUP ********************************** 00007-8681 **************

    Business Response

    Date: 05/23/2024

    Hello,

    I am in receipt of and have reviewed the complaint filed by ******************** against Waypoint Resource Group. ****** disputes a debt as fraud/ID theft. Credit Bureaus were updated and withdrawn 5/23/2024. We have also ceased all communication including phone number and email. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with ******* COMMUNICATIONS . i do not have a contract with WAYPOINT RESOURCE GROUP. they did not provide me with the original contract as requested

    Business Response

    Date: 05/20/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 5/20/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* communications, I do not have a contract with waypoint resource group llc, they have not provided me with the original contract as requested.

    Business Response

    Date: 05/20/2024

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer for Comcast.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as requested.

    Business Response

    Date: 05/20/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 5/20/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications. I do not have a contract with Waypoint Resource Group, they did not provide me with a contract as requested.

    Business Response

    Date: 05/15/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 5/15/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:05/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as requested.

    Business Response

    Date: 05/06/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 5/6/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constantly sends letters every other week

    Business Response

    Date: 04/29/2024

    Hello,

    Thank you for submitting your complaint with Waypoint. After review of your account we have removed credit reporting as of 4/29/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information. If you have any further questions or want to contact us regarding a settlement please contact our office at ###-###-####.

    Thank you,

    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/29/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Comcast. After review of the account we have
    requested validation to be sent to you. Credit Bureaus were updated and
    withdrawn 4/29/2024. To validate the removal we recommend visiting Experian,
    Equifax, or Transunion. At times third party sites could reflect invalid
    information.

    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:04/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of identity theft. I am writing to request that you block the following fraudulent information from
    my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did
    not receive any money, goods, or services as a result of identity theft. Please let me know if you need any
    other information from me to block this information from my credit report. Thank you.

    Business Response

    Date: 04/29/2024

    Hello,

    I am in receipt of and have reviewed the complaint filed by ******* ******* against Waypoint Resource Group. ******* disputes a debt as fraud/ID
    theft. Credit Bureaus were updated and withdrawn 4/29/2024. We have also
    ceased all communication including phone number and email. To validate the
    removal we recommend visiting Experian, Equifax, or Transunion. At times third
    party sites could reflect invalid information. 

    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract with this company. They have not provided any paperwork or agreements of why I owe them this money. They have called me and threatened to *** me and send me to jail repeatedly without providing any information or sending me bills like I have requested

    Business Response

    Date: 04/25/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 4/25/2024. To validate the removal we recommend visiting ********,*******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 04/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Waypoint Resource Group is NOT a BBB Accredited Business.

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