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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with ************************************************* with the original contract as I requested.

    Business Response

    Date: 04/25/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 4/25/2024. To validate the removal we recommend visiting ********,*******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:04/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/25/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with US Cellular. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 4/25/2024. To validate the removal we recommend visiting ********,*******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:04/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt ******* COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/17/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 4/17/2024. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 04/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to have ******* from Sept 15th **************************** July 2017 with a zero balance. I continued to live at the same residence at ************************************ 215, ******** MN ***** for an additional two years before moving out. I did not get any correspondence from *******. because it really was a zero balance. I have been getting badgered by waypoint since ******************************************************************************** collections cleaning. I owe $138. I had First contacted them, and they claimed that the original. past due balance was $50 but they had to put their collection fees which came up to a total of $138. Then later, they removed the collection claim twice but every time I turn around, they put it back on. most recently, I called ******* and put them on a three-way with waypoint,calling Waypoint Services on ********** whereby ******* was able to inform the collection agency that I did not all them any money, and after pretty much wasting my time with waypoint financial and the guy, I spoke to even apologized on 3/21/2024 and said he was going to remove the charges, I noticed it was back on the credit report on April 8, 2024 and Im tired of dealing with such a criminal company. Please help to stop this harassment and unlawful collection reports to my credit

    Business Response

    Date: 04/25/2024

    Hello,

    Thank you for submitting your dispute with ******** Waypoint no longer holds this account. If you have any further questions please reach out to ******* directly. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that I have a collection from WAYPOINT RESOURCE GROUP on my credit report. It says it was opened on 3/1/2021 for $513 with an account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

    Business Response

    Date: 04/25/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 4/25/2024. To validate the removal we recommend visiting ********,*******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:04/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******* COMMUNICATIONS , I do not have a contract with WAYPOINT RESOURCE GROUP , they did not provide me with the original contract as requested

    Business Response

    Date: 04/09/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 4/9/2024. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 04/11/2024

     
    Complaint: 21538455

    I am rejecting this response because: I'm still seeing this on my credit report for Transunion as well as Equifax

    Sincerely,

    *********************************

    Business Response

    Date: 04/15/2024

    Hello,

    Thank you for your reply. Please allow the credit bureaus to reflect the removal of the credit reporting ***** days. Credit Bureaus were updated and withdrawn 4/9/2024. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:04/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit with ******* Communications, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as requested.

    Business Response

    Date: 04/09/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account, we are showing the account has been closed as of 4/2/2024. If you have any further questions please reach out to ******* directly.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable and responsible for this debt with Waypoint Resource Group. I do not have a contract with Comcast Communications. They did not provide me with the original contract as requested

    Business Response

    Date: 04/01/2024

    Hello,

    Waypoint is
    unable to locate an active account in the name of the consumer for Comcast Communications.
    The address, email, and telephone number our not in our database. If the
    consumer could provide a complete account number or other demographic
    information Waypoint will search for the account at issue, however we are unable to
    locate the account with the information provided.


    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CHARTER COMMUNICATIONS. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/28/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Charter Communications. After review of the account
    we have requested validation to be sent to you. We have removed all phone
    numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 3/28/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:03/25/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resources. I do not have a contract with Waypoint Resources. They did not provide me with the original contract as I requested.

    Customer Answer

    Date: 03/25/2024

    A bill was sent to me via email for verification of debt which does not prove this alleged debt is mine.  Also there is no contract between me and waypoint resources with my signature for this alleged debt. 

    Business Response

    Date: 03/26/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Comcast Communications. After review of the account
    we have requested validation to be sent to you. We have removed all phone
    numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 3/26/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

    Customer Answer

    Date: 03/26/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

Waypoint Resource Group is NOT a BBB Accredited Business.

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