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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast Communications, I do not
    have a contract with Waypoint Resource Grou, they did not provide me with the original contract as i requested

    Business Response

    Date: 03/25/2024

    Waypoint is
    unable to locate an active account in the name of the consumer for Comcast Communications.
    The address, email, and telephone number our not in our database. If the
    consumer could provide a complete account number or other demographic
    information Waypoint will search for the account at issue, however we are unable to
    locate the account with the information provided.


    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with waypoint resource group llc, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/25/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Charter Communications. After review of the account
    we have requested validation to be sent to you. We have removed all phone
    numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 3/25/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you

    Stacy L********


    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:03/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to assert that I am not liable for the debt that is linked to WAYPOINT, as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to COMCAST COMMUNICATIONS for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from COMCAST COMMUNICATIONS has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.

    Business Response

    Date: 03/25/2024

    Waypoint is
    unable to locate an active account in the name of the consumer for Comcast.
    The address, email, and telephone number our not in our database. If the
    consumer could provide a complete account number or other demographic
    information Waypoint will search for the account at issue, however we are unable to
    locate the account with the information provided.
    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not owe Charter Communications any claimed debt. The debt, prior to its current amount (for $410), was paid and i as the customer closed the account. I do not have any contract or statement by via Mail from Waypoint Resource Group regarding owed debt from this collection agency and i was not aware of this debt being on my profile until March 18th, 2024.

    Business Response

    Date: 03/22/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Charter Communications. After review of the account
    we have requested validation to be sent to you. We have removed all phone
    numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 3/12/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

    Customer Answer

    Date: 03/22/2024



    Complaint: ********



    If the debt account in the amount of $410 was removed from my profile on March 12, 2024. How long would it take to see correction to my report? 



    Sincerely,



    ******* ******

    Business Response

    Date: 03/22/2024

    Hello,

    I apologize we removed the credit reporting today once we removed the account. You will see the update to your credit report within 30-45 days. Please see attached deletion notice for your records. 

  • Initial Complaint

    Date:03/12/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******* communications. I do not have contact with Waypoint Resource Group, they did not provided me with the original contract as requested.

    Business Response

    Date: 03/13/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******** After review of the account we have requested validation to be sent to you. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 3/13/2024. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 03/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************************

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with charter communications I do not have a contract with waypoint resource group they did not provide me with the original contract as I requested

    Business Response

    Date: 03/21/2024

    Response: Thank you for providing the details in regards to your complaint and dispute with Charter
    Communications. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus were
    updated and withdrawn 3/21/2024. To validate the removal we recommend visiting Experian, Equifax,
    or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:03/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with 11 ******* COMMUNICATIONs i do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as i requested

    Business Response

    Date: 03/13/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******** After review of the account we have requested validation to be sent to you. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 3.13.2024. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 02/28/2024

    I do not have any physical evidence, but I did reach to ******* Communications by phone back in October 2023.

    Business Response

    Date: 03/21/2024

    Response: Thank you for providing the details in regards to your complaint and dispute with Comcast
    Communications. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus were
    updated and withdrawn 3/24/2024. To validate the removal we recommend visiting Experian, Equifax,
    or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection agency has reported to my credit report and I have no contract nor do I owe this debt. I have never recieved any mail or phone call regarding this debt.
    I want this removed from my report immediately, it has brought down my score and I do now owe this. This collections is not mine.

    Business Response

    Date: 03/21/2024

    Response: The subject account was recalled by ******* on February, 12 th 2024. On March, 4 th 2024,
    Waypoint requested removal of the account trade-line from ************************* credit history. It may take
    up to 30 days for the credit reporting agency to update their records.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with the agency trying to collect and reporting on my credit report. They did not provide me with the original contract as requested.

    According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), they are required by
    federal law to verify - through the physical verification of the original signed consumer
    contract - any and all accounts they post on a credit report. Otherwise, anyone paying
    for reporting services could fax, mail or email in a fraudulent account

    Business Response

    Date: 03/21/2024

    Response: The subject account was removed from our office on 2/8/2024. Any further questions
    regarding your account, please reach out to ******* directly.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

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