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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast Communications. I do not have a contract with Waypoint Resource group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/21/2024

    Response: Waypoint is unable to locate an active account in the name of the consumer for ******** The
    address, email, and telephone number our not in our database. If the consumer could provide a complete
    account number or other demographic information ********************** will search for the account at issue, however
    we are unable to locate the account with the information provided.
    Thank you,
    *****************************

    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable with this debt with charter communications. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with he original contract as requested

    Business Response

    Date: 03/21/2024

    Response: Thank you for providing the details in regards to your complaint and dispute with Charter
    Communications. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus were
    updated and withdrawn 3/21/2024. To validate the removal we recommend visiting Experian, Equifax,
    or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications. I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Charter Communications. After review of the account we have requested validation to be sent to
    you. We have removed all phone numbers from your account and will cease communication.
    Credit Bureaus were updated and withdrawn 3/12/2024. To validate the removal we recommend
    visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid
    information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CINCINNATI BELL, I do not have a contract with Waypoint Resource Group,they did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Cincinnati Bell. After review of the account we have requested validation to be sent to you. We
    have removed all phone numbers from your account and will cease communication. Credit
    Bureaus were updated and withdrawn 3/12/2024. To validate the removal we recommend
    visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid
    information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with comcast communications. I do not have a contract with the collection agency trying to collect and report this on my credit report. They did not provide me with the original contract requested

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus

    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast Communications. I do not have a contract with waypoint resource group. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group. I do not have a contract with the collection agency. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with Portfolio WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer for *****
    Transport. The address, email, and telephone number our not in our database. If the consumer could
    provide a complete account number or other demographic information ********************** will search for the
    account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 AT T, i do not have a contract with Waypoint Resource Group. They did not provide me with original contract as i requested.

    Business Response

    Date: 03/12/2024

    This is Waypoint Resource Group. Your complaint is with ********************************************************. Please direct your complaint to the appropriate company under the BBB. Also, we
    were not able to locate an account for you. In your updated complaint please provide a
    reference or account number to help locate your information and to help resolve the complaint.
    Thank you,

    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Cincinnati Bell. I do not have a contract with Waypoint resource group . They did not provide me with the original signed contract as requested.

    Business Response

    Date: 03/12/2024

    We have received your dispute with Cincinnati Bell, Your account was paid in full
    on 10/30/2023. Credit Bureaus were updated and withdrawn 2/14/2024. To validate the
    removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites
    could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

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