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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    am not liable for this debt with WAYPOINT RESOURCE GROUP LLC I do not have a contract with WAYPOINT RESOURCE GROUP LLC. they did not provide me with the original contract as i requested.

    Business Response

    Date: 01/16/2025

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.
    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 01/16/2025

     

    Complaint: 22797105



    I am rejecting this response because: I don’t have any information to provide to them. How come they are saying they can’t find me while they are showing on my account as a collection



    Sincerely,



    Benite Feriel Bongwala

    Business Response

    Date: 01/24/2025

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.
    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this business because it was showing on my credit report as a collections for what i think is ******* not sure when i called to get information to dispute they told me they cant tell me or dispute the file if i didn't pay them 1 dollar to pull report. I have no idea what this collection is and thy cant tell me information they should have if they are collecting on a debt. And if its not my debt why do i have to pay to dispute this.

    Business Response

    Date: 01/16/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have requested validation of the debt to be sent to you. We have withdrawn the credit reporting on 1/16/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******
  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt as listed on my credit reports with Waypoint Resource Group as I do not have a contract with Waypoint Resource Group. I have requested proof that this is my debt, and I have received nothing. I was never even notified of this debt with Waypoint Resource Group until I saw it appear on my credit report. Please remove this account from all of my credit reports immediately.

    Business Response

    Date: 01/09/2025

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 01/09/2025

     
    Complaint: 22771741

    I am rejecting this response. I do not have the complete account number as I never received any type of correspondence from your company it just showed up on my credit report as an collection account named ******************** with the account number of **********. You also received a certified letter from me for which a reply was never received. I want this removed from from my credit report as I dont have an account with you. 

    Sincerely,

    ******** ******

    Business Response

    Date: 01/16/2025

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/03/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt I do not have a contract with this collection debt

    Business Response

    Date: 01/09/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 1/9/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:01/03/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with 11 Comcast Communications. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as I requested. This account is Incompliant.

    Business Response

    Date: 01/09/2025

    Hello,

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 1/9/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WayPoint Resource Group. I do not have a contract with the collection agency trying to collect and report this to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 01/03/2025

    Hello, 

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 1/3/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/23/2024

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with waypoint resource group. I do not have a contract with waypoint resource group. They didn’t provide me with original contract as requested

    Business Response

    Date: 01/03/2025

    Hello,

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 1/3/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

    Customer Answer

    Date: 01/03/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********
  • Initial Complaint

    Date:12/23/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with the collection agency WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as requested.

    Business Response

    Date: 01/03/2025

    Hello, 

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 1/3/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

    Customer Answer

    Date: 01/06/2025



    Complaint: ********



    I am rejecting this response because: I would like this to be removed from my credit report. I did not see that in the initial response.



    Sincerely,



    ****** ******

    Business Response

    Date: 01/09/2025

    Hello,

    We apologize for any confusion. Credit bureaus were withdrawn on 1/3/2025. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information. Please allow 30-45 days from the date of deletion for this to reflect on your credit report. 

    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

     

  • Initial Complaint

    Date:12/17/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt claimed by WAYPOINT RESOURCE GROU. I have no contract with WAYPOINT RESOURCE GROU, and they have failed to provide the original agreement as requested.

    Business Response

    Date: 12/20/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/16/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group LLC, I do not have a contract with a Waypoint Resource Group LLC.LP, They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/17/2024

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/17/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

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