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Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Reviews

This profile includes reviews for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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    Customer Review Ratings

    1.25

    Average of 113 Customer Reviews

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    Review Details

    • Brent B

      Date: 05/31/2024

      Very dishonest. On may 2nd I ordered a pair of wading boots online. They were to arrive on the 6th. On the 7th, I received an email saying they could not deliver product and that they would release the hold on the $54. they had charged on my card. Four phone calls to them and they say they dont have my money.Im speaking with my bank they say they still have a hold on it.I originally went to the store but no one would help. They just ignored me.

    • Thomas C

      Date: 05/28/2024

      *************, ** store-Horrible customer service. I called before driving the 45 minutes and was told that they had 6 of the guns in stock that I was looking for. Got to store-waited 1-1/2hours in line just to be told that all 6 were already sold/reserved for other customers. Assistant manager said to call the main office in ** and they would make it right by shipping one to the store. WRONG-talked to ****** at the corporate office and was told that they don't do store to store transfers or ship from their warehouse. Wasted a half day just to get JERKED AROUND

    • Matt R

      Date: 05/06/2024

      I purchased a 22 rifle for Xmas present in December. I did not shoot it until spring. When I did the rifle would not work correctly. I went to take it back and they said it was over 30days from the day I purchase it and could not help me. Back in the day stores would help send it back to the manufacturer for you. But this place just sends you out the door with no help what so ever. The same thing happens with a fishing reel. I bought this combo on father's day and used it 4x that summer. I go the next spring and something internal broke. So I go to take it back and again its been over 30 days. So take your pole and get out. No help what so ever. This pole look brand new. The gun was brand new. Be very careful what you buy at that store. You better use it asap and make sure its working properly within 30 days or you will be stuck with a lot of ****** sporting goods in your garage.

    • Marion C

      Date: 05/04/2024

      Sportsman's Warehouse; has been charging me late fees and other fees that I do not owe; I pay on time. I tried to resolve this matter by trying to talk to the supervisor of the company and it has been going on almost 7 weeks and still no response from them or no corrections made when I sent in a copy of bank statement showing every month they have been paid on time. They locked me even out of my account. When you call them; they are rude and don't want to hear what you have to say.

    • Jeff K

      Date: 05/01/2024

      Sportsman's Warehouse has horrible customer service, and their complaint department is worthless! I contacted the complaint department three different times over the course of two weeks and asked for a call back from the district manager. I never received a call. The final time I called I was told that the district managers are not required to call consumers back regarding complaints. Apparently, they are not interested in employee and manager misconduct or solving problems at their stores.

    • Michael T

      Date: 04/28/2024

      Do not do business with sportsman's Warehouse they do not honor their commitments, the rewards program is a scam you need to even check to make sure they give you the discount that's offered in store before you leave. If there is a problem they'll put you through so much hassle trying to get it taken care of that it's just not worth it it's easier to just not do business

    • Tim w

      Date: 04/17/2024

      Absolutely do not buy from Sportsman's warehouse. They sold me a firearm online and after 2 weeks of not receiving it I found out that they do not even have one to sell. Without me calling and digging in to find out information I am sure I would have sat and waited longer for the firearm

    • Gary C

      Date: 04/11/2024

      DON'T DO BUSINESS WITH SPORTSMANS WAREHOUSE! There are too many other legitimate companies to shop from that will not cheat and defraud you. On January 3rd I ordered a SAR-USA B6 .9mm handgun. Two days later I looked at my bank account and saw they charged me twice. I started calling and emailing them 5th requesting and then demanding they refund the 2nd charge to my debit card. When my local FFL dealer called and said my order arrived Sportsmans Warehouse sent me 2 of the exact same guns when I only ordered one. They constantly denied double charging me even though I sent them screenshots from my bank clearly showing the 2nd charge. Then they started ignoring my calls and emails for several months until I started threatening to involve the **** After that they finally admitted they charged me twice and was their mistake. When I said I would send one of the guns back for the refund they then said they do not accept returns on firearms. Incredible.... They will not return anymore calls or emails and this is April 11.

    • Gerald R

      Date: 04/04/2024

      I love walking around in the store and purchasing products in store from Sportsman's Warehouse but I will never again order anything online from them. I placed an order on February 28th and started receiving emails from *** saying it would come the following Monday. It didn't. Then I got another email that said it would show up Tuesday. But it didn't. then I got an email saying it would come Wednesday and thank God it finally did. However I ordered two Zebco reels on a special the 202 and 404 on the same day February 28th. And they have been stuck in ********** every since I placed the order including the day I am writing this review which is now April 4th. Horrible service. I am still waiting for the reels to arrive and there is still no delivery date available online. Tracking shows they have been sitting in the same warehouse since the 28th of February and still another state away. The only reason I placed an online order is because I went to the ********* Sportsman's Warehouse to purchase a fishing rod that was on special. Once I got there I asked one of their reps to please show me where the fishing rods were and she walked me over and pointed at Orange rods and said those are the ones on sale for $9.99. I took it up to the counter and the next thing I knew the guy at the register tried to charge me $29.99 and I said your woman in fishing just told me that this one was the one on sale that you guys are advertising for $9.99. So he called back to fishing and the woman told him yes I did tell him that however we don't have any more in stock. So I left everything that I was purchasing approximately $100 worth at the counter and asked the guy at the register to please put it away when he had a chance and walked out. Never again. You will never get me to order online from you again. And next time I want to visit a store I will go to a different one. This is ridiculous.

    • patrick d

      Date: 03/27/2024

      The worst. I have had the same issue with the same item in consecutive years. I needed a helmet for me and my sons for an upcoming kayaking trip but the only store they had it was in Alaska. OK that's fine. I will buy three so I will get free shipping as they have that promotion all over their web site and all promotions. The first time last year they took care of the shipping but this time around the $79 shipping they will not cover it. This company is being run by some questionable management; let's say "Forsure dude!". I would love to give them business so they stay in business but at this rate I doubt that would happen. Go on line or to Dick's.

    Sportsman's Warehouse, Inc. is NOT a BBB Accredited Business.

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