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Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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    Customer Review Ratings

    1.25/5 stars

    Average of 113 Customer Reviews

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    Review Details

    • Review fromGreg K

      Date: 03/24/2024

      1 star
      I am curious as to why the Sportsman's Warehouse in ******* ******** charges almost three times as much to replace the center serving on a crossbow as a local bow shop near me. A local bowshop near me only charges $12 to replace the center serving on a crossbow while the Sportsman's Warehouse in ******* ******** told me they would charge $30 for replacing the center serving on my crossbow. It almost seems as though the Sportsmans Warehouse in ******* ******** do not wish to do bow tech work.
    • Review fromRoy C

      Date: 03/23/2024

      1 star
      I placed an order online for in stock bullets so I could pay for them and pick them up later. I received an e mail saying to pick up my order. They tell me my order was not pulled and to pick them from the shelf and pay for them again. And supposedly when they cancel my order my money would get put back in my account. I will never purchase anything from this store again. Why couldnt I pick them off the shelf and leave? They already got paid for them. This place is a joke.
    • Review fromMelissa W

      Date: 03/22/2024

      1 star
      Sportmans warehouse would not sell me a firearm because I was a woman. I went to my local store to purchase a Springfield 10mm. I had looked at the 10mm at a different store and decided to come to sportsmans because it was a better deal and I have purchased several firearms there over the years. I went in with my boyfriend. The clerk approached my boyfriend who indicated I was here to look at a firearms. They pulled it out and I said I wished to purchase again I had looked at it at another store. I was asked to fill out the ATF443. After doing so I was harassed by the store manager who indicated he was the only manager over the whole store, his staff backed his "credibility" saying he owned/opened the store. I was harassed and accused of purchasing the firearm for my boyfriend. I was grilled with questions that were personal and unfounded. They asked my boyfriend if he had an account with sportsmans because he did not they refused the sell me the firearm. My account/history did not matter nor my honest answering of their harassing questioning. I was accused of being escalated, I was not. I was firm and direct. I was in no way out of line. I was dismissed and disregarded and I belive it was because I am a woman and I am disappointed that is your brand. Had my boyfriend been buying the firearm I belive my presence would not have mattered, but because I was a woman purchasing a firearm having my boyfriend presence did. On my ATF 443 I legally and honestly answered the firearm was for me. The store said my behaviors of not inspecting before purching was a red flag indicator corporate training. Additionally, I informed the staff and manager harassing me that even if I was purchasing the forearm for my boyfriend there are no legal issues as he can legally own a firearm. To which I was told to calm down because the store manager "came to me calm", again I was not unregulated at any point. I suppose the brand is in your name sports"mans". I understand I am unwelcome.
    • Review fromLeroy B

      Date: 03/22/2024

      1 star
      Warning - Before purchasing a firearm online:1) Hire a lawyer to decipher the small print. 2) Don't fall for the 10% discount scam by accepting text promotions. During checkout, it will be accepted yet not applied and then no longer available when used unknowingly on an ineligible product.3) It might be sold from a 3rd party "As is" with no warranty or support 4) If you call to cancel your order, within minutes of purchase, it may not be stopped or could take weeks for a refund. 5) **************** is worse than dealing with the cable company The above is exactly what happened to me, minus hiring a lawyer.
    • Review fromJeremy J

      Date: 03/16/2024

      1 star
      They do not have the leadership teams in place to operate at a bare minimum of expectations. They should not be licensed to operate at this point, particularly to handle firearm sales
    • Review fromShawn M

      Date: 03/14/2024

      1 star
      Paid good money on a new bow. Employee couldnt install the peep sight. Had to pay a pro shop an extra $32 to do an actual setup on Sportsmans warehouses so called setup. Might as well have bought a more expensive bow at the pro shop.
    • Review fromDave L

      Date: 02/27/2024

      1 star
      Purchased a Leupold scope for 900.00 from the Sportsman Warehouse in Yuma AZ. It wasn't in stock, so the counter guy ordered it. I ordered 2/13/24 was told they would email once in. During that time i get emails with specials from Sportsmans. I got one saying the scope they ordered went on sale 100.00 off my purchasing price. So, I used the contact us section on Sportsmans web page to advise them of my order and inquire about discount. I didn't hear a thing. Time past I got an email saying my scope was finally in. So went down to pick it up and asked about the discount before taking the scope. The manager of the store Sarah got on phone I waited a bit. She came back gave me the scope and so no worries they will credit the purchase 100.00 within a few days. I said awesome took scope and proceeded to buy more stuff at the store. When I got home, I checked my emails, and I got an email from Sportsman saying they wouldn't honor the price. Because 7 days after i ordered the sale came on. (Even know I didn't have the scope from them) The order came in during the sale. So, I was lied to by the store manager so I would probably just leave. So, I 've purchased lots of items from there. I'm not a complainer or a squeaky wheel, but this wasn't right! This will be my last purchase i will ever do at Sportsmans Warehouse. I've never had any concerns with Cabela's , so they we will be the ones to get my money and my entire family's. SAD!
    • Review fromLuis M

      Date: 02/27/2024

      1 star
      Horrible security on comenity bank explorer rewards Visa card. Called customer care because some thief broke into my mailbox and I ask them to cancel my credit card. The representative advised me to wait a couple of days. They allowed them to fraudulently activate my card and maxed it out. Multiple calls were made in an attempt to settle the charges in a span of 2 months. After everything was finally settled they allowed whomever stole my card to change the on my card and the address on it. 2 months of fighting for my security just to have them allow someone else to change my information. I cancelled card. I couldn’t deal with a company that allows such fraudulent actions to continue despite fighting with them for over 2 months.
    • Review fromHeidi R

      Date: 02/19/2024

      1 star
      Been wanting the new Henry Axe .410, only ones available in my town were at Sportsmans Warehouse, Fort Wayne, IN. So Mon 2/5 I went there, checked out the gun, filled out background ck and waited around. An hour later Nick the firearms dept mgr said I was put on hold and to call the store in 2 weeks. I am not a first time buyer, I have my carry permit, so I thought it would be a simple transaction. So I called the store once every day to check if I was approved, every day they said no. On Friday 2/9 I was in the area and stopped in, still no. So I continued calling every day until on Thur 2/15 Nick the manager called me and said I had been in the store too many times and they no longer were going to do business with me, not to come back. I was always polite when I spoke to any employee, totally don't understand,. I was a police officer in the USAF for 10 years. Won't be going back to Sportsmans Warehouse ever, and I'm telling all my friends. By by $1,000 sale. Maybe it was my Trump button...
    • Review fromPaul H

      Date: 02/07/2024

      1 star
      Wish I could give it a zero star rating. My first interaction was my last ever with this business. I live in ** and placed an order for a bolt-action hunting rifle in ********* that I wanted to go an pick up. The law in my state allows for this. After placing the order and calling to confirm when I could come in and pick it up, I was told by a sales associate that Sportsman's Warehouse could not legally sell me the rifle because IL law prohibits it. I asked if he was sure of this, but he said he was too busy at the time. I then called again and spoke with a supervisor, who appropriately took the time to then inform me that though it was legally allowed, it was store policy to only allow customers from IL to purchase and then complete the transfer through an FFL. I said ok. I then repurchased the same rifle and wait. Then I get an email saying the order is cancelled because the firearm is restricted in **. It was not. I responded by email and pointed to the specific IL law that does not prohibit this type of firearm. I also pointed out that I followed the store instructions to go through an FFL. I received no answer. I called customer service and they said they would take my inquiry and call me back within three days. Nobody called back. I called again and was similarly told someone would call me back in three days. Nobody called back. I called again a third time and the same thing happened. At that point, I decided this was not a competent business to continue with my transaction. This was my first and last time that I ever try this business. It has horrendous customer service, incompetent, uneducated, and not worth giving money to. Vote with your money and do not give it patronage.

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