Reviews

This profile includes reviews for E*TRADE Financial Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E*TRADE Financial Holdings LLC has 14 locations, listed below.

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  E*TRADE Financial Holdings LLC

  671 N Glebe Rd Arlington, VA 22203-2120

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  E*TRADE Financial

  75 Rockefeller Plz Ste 1700 New York, NY 10019-6927

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  E*TRADE Financial

  145 E 42nd St New York, NY 10017-5608

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  E*TRADE Financial Holdings LLC

  1405 4th Ave Seattle, WA 98101-2201

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  E*TRADE Financial

  428 Central Park Ave Scarsdale, NY 10583-1042

Review Details

• Review fromAl M

  Date: 10/17/2023

  1 star
  This business is a scam. I have been blocked from making trades, viewing my portfolio, doing research for four (4) years. Calling etrade by phone did not solve any problems.

• Review fromGreg C

  Date: 10/15/2023

  1 star
  Tried to delete my account and was at a zero balance. They said they could not do that unless I reopened an account and paid them money. Go a notice from Morgan Stanley they are now sharing my data and I cannot stop them.

• Review fromNorbert S

  Date: 10/14/2023

  1 star
  The following letter was sent to their compliance department.
  
  This letter pertains to my Morgan Stanley account # XXXXXXXXX (formally E-Trade #XXXXXXXXX. I sent my first request to E-Trade for a transfer of $135,000.00 that was received by them on August 23, 2023. On or about September 16th when I returned from an overseas trip I called E-Trade to inquire why the funds were not transferred as yet to Synchrony Bank. They informed me the problem was Morgan Stanley gave the account a new number and I would need to send another request with the correct number. I asked why someone did not notify me 2-3 weeks earlier. I did not get a response except to say they were sorry. I then sent a new request, electronically to Synchrony Bank with the proper request and they sent it via US mail because Morgan Stanley said they had no means to receive it electronically. Really?
  Morgan Stanley received the new request on on September 22nd and here it is October 13th and still no transfer of funds. I called on 10/5 and was told it would be most likely within the next 2 days. Called again yesterday, after 6 business days, and was told they couldn't give me a time frame but it should be soon.
  Here it is 52 days after the first receipt of my request and the funds are still in Morgan Stanley's hands while I may have lost close to $1,000.00 in interest, with no end in sight

• Review fromJim F

  Date: 07/01/2023

  1 star
  I have been an etrade customer for 23 years and my son just graduated from high school. He received 16 checks from family members, friends and neighbors totaling approx $2400. Together, we filled out and application for etrade brokerage, savings and checking accounts. He mobile-deposited all 16 checks into his new account.
  
  He was excited to start investing and saving. However, like so many other reviews for etrade, they restricted his accounts. When we called, we got no information on what the problem is. Even though he already uploaded copies of his social security card and drivers license, they asked him to upload again. Etrade should understand that he has been locked out of his account and cannot upload docs until they allow him to log back in.
  
  The etrade rep we talked to on the phone told me that the only way they would unlock my son's account was if I got a letter from each person who gave him a check as well as a copy of everyone's driver's license. And to make this request even more insane, we were told if we didn't get all 16 letters and drivers licenses, the account would remain "restricted".
  
  I happen to be a premier account holder, so I called my advisor who told me that he would try to advocate for my family. After 23 years with etrade, it was difficult to hear that I am not a valued customer and my son has been blacklisted for cashing 16 checks. No other reason was given to us for restricting his account.
  
  Apparently, 3 of the 16 checks had already cleared before the restriction was placed on my son's account and etrade indicated they could not return that $95 to my son.
  
  I recommend new and/or young investors stay away from etrade because of their shady new account tactics. We were not given a reason why my son's account was "restricted" nor why etrade is keeping his $95.
  
  I personally am searching for a new home for all of my assets and I'll make sure all of my contacts know about etrades poor treatment of its longtime customers.

• Review fromNicholas R

  Date: 06/11/2023

  1 star
  I have tried to roll over an IRA from my account into another. They have given me the run-around since February and as of this this review it's June. Every time I call they give me a different reason on why my money isn't moving, why I need to do something else, and that everything is on track. They have slow-balled me as long as they can to keep my money and to keep making money off my money. Shameful and borderline criminal business practices.

• Review fromSireesha V

  Date: 05/12/2023

  1 star
  Awful Service!! I opened a savings account with Etrade and transferred money from my other savings account, they put my account on hold. When I called they asked me to upload my drivers license and a letter, they asked me to call back after 3 days. I did a follow up call waited for 30 mins and had to hang up. I called again, they said I need to upload my Bank statement, I uploaded it. They asked me upload the screenshot of my transaction from my other savings account. They are still verifying my transaction. I had to stay on phone at least for 6-7 hours and it is still not resolved. I would give a zero rating if possible.

• Review fromOleg M

  Date: 05/06/2023

  1 star
  Horrible experience - I had four customer service calls from the business trying to verify my identity. The last call was completely egregious in terms of asking personal questions regarding my identity purely based on my nationality.

• Review fromStephen H

  Date: 04/24/2023

  1 star
  Account was hacked, 7 months of calling back and forth, and have yet to be compensated back for stocks and $ that was stolen. By far the worst customer service, they do not send updates, emails, or take any initiative to fix the issue. I have to keep calling and still nothing has been done to fix the issue. Seems common with other reviews that I'm reading. I've never dealt with such poor service from any other financial companies, and will not list all the GREAT ones here that turnaround customer issues in less 24hrs to less than 3weeks.
  My account was hacked over 6 months ago, all stocks liquidated and if it wasn’t for me logging in then I would have never known. Not one call, not one email alert, zero. Not even one email stating stock holdings were being sold and then hopefully we could have caught it sooner. Thousands of dollars, gone…you would expect some alert or at least a phone call from account services, NOPE.
  Fast forward 7 months after filing a police report for fraud, and making a new "non-compromised account" setup, they still have yet to provide funds and stock holdings. I call monthly, over an hour on the phone each time with zero updates, and being passed around between fraud services and account customer services (they never call to update).
  Love being on hold and waiting for an hour on the phone just to once again be told there is NO UPDATE. NO manager or team lead can ever get on the phone.
  My wife had her Amex account hacked around 10years ago and as soon as suspicious activity was occurring they called her, asked if she was spending $$ and in 24 hours they were able resolve the issue and she was never charged. So..yeah, zero stars would be given if possible and my patience is now gone. I still have a $0.00 balance, a red alert every time I log on to call account services (Hah!) and never updates. Initially I was told it takes 2-3 weeks to reload the account and here we are, still nothing. What a shame. Traders beware…--

• Review fromDaniel B

  Date: 04/12/2023

  1 star
  My mother had $20 remaining in her account for many, many years. They never bothered to refund her money. How many millions of people do they screw in this way and how many millions or billions do the fat cats at the top of the food chain make from this unconscionable behavior. So far I am on my fourth call to try and retrieve this money. First they have to close up her account but they can’t do it that day. Then they can close it up the next call but it will take a couple days to open it up. I call to open it up but that will take a couple days to get the money out. I call a couple days later they say it is not open yet. On this latest call I am on the phone so far for 25 minutes and counting waiting to speak to a supervisor.
  
  Do not deal with this horrific company. They are really slimy beyond belief. I don’t give a damn about the $20 but will not let them win. They are counting on people giving up. The majority will give up and they win. A minority will fight it and then give up. They win. A small percentage will fight it and not give up. It’s a good money maker but incredibly slimy.
  

• Review fromM. V.

  Date: 03/24/2023

  1 star
  My husband and I have a joint account with E*TRADE. Now a part of Morgan Stanley.
  We also have stock accounts.
  The stock accounts I opened when the account was the IMG, so you can see for yourself how old these accounts are. Many, many years old.
  We have never had a problem when ever new businesses took over our accounts.
  My husband opened us a premium savings account of more than $300,000. One night I transferred back and forth money
  form the premium savings account. They caused my husband to open a new account in his name only and lied and said it was a joint account.
  They froze my stock account and the old premium savings account and no matter what I do I can't unfreeze it. Too, too many phone calls with no resolution.
  I have had a Chase savings and checking account at the same bank before it changed to Chase for 30 years. I am closing them tomorrow. I really
  hate doing that but we will also be closing the new premium savings account at E*TRADE as soon as we have time as well.
  Morgan Stanley and E*TRADE and Chase need to learn not to play hard ball with their customers. It doesn't hurt me in any way to close these accounts.
  There are banks with 5 star ratings that provide the exact same services that don't hard ball their customers. Sad to being going. I never knew E*TRADE was a one
  star bank and that they do this to everyone of their customers when they get a chance to. So sad. I only wanted to have the account unlocked to put money into the account, their loss.
  Who cares? Careful what you wish for when you do your
  financial proceedings with any part of Morgan Stanley's enterprises because it looks like you might end up with nothing just like me. They are arguing with me over $700 dollars
  in the original account. It's going to put a hurting on them to have the $300,000 plus account closed, but why should they care-? It's not their money anyway.