Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online Academy LLC offers an investment with them and a guarantee of at least your investment back if profit is not made. They took my investment money and have now ceased all communication. They still owe me $27,984.80.

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the company ********* USD for access to their courses and for access to investing in marketing campaigns monthly for passive income return. after only 2 months, they have shut down the business and kept all of the investment money including 2 months worth of marketing campaigns. No answer from their support team after multiple attempts.

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never delivered the service.

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/01/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Online Academy $16,000 dollars. $***** dollars of this money was an investment into *********************** that ********************* and his team would be working on. **** guaranteed that there was no risk, promising to return at least the *****, but saying that on average the investor would share in the profits from the money the ad campaign brought in. For the first 6 months they did what they said. For each ***** in invested I got at least ***** back but usually made a profit of *****. Then they sent a email saying they were suspending the add campaigns until their legal team said it was ok but guaranteeing it would last only until September 8. They have been completely unreachable since this email. i have attempted to contact them by phone, and numerous emails. They also guaranteed a full refund at any time, minus the profits they made me. I would like the money they owe me.

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid **** $ to Online Academy on 08/08/23 for running an Ad campaign(Affiliate marketing). As per the business contract the Ad campaign runs for about 4 weeks and my dashboard will display my commission payout date(I have attached my campaign report pdf below for your reference). Here my payment amount will be either my ****$ investment or in case I made any profit I might get my ****$ plus any extra amount the campaign made for that month, but I never lose my initial ****$invested. So, when I get paid, I keep the profit and make a payment of ****$ to initiate the purchase of a new Ad campaign every month. I initiated my first Ad campaign with this business starting on 09/20/22. So far have not had any issues dealing with this company. But things suddenly took a different turn for this month, September. As per the dashboard this month's estimated payout date was 9/22/23 and so far, I have not received any payout from Online academy , not even my invested **** $ back. Usually, I receive the commission payout at least towards the end of the posted date on my dashboard. Also , if there is a delay, I email the support and they usually let me know if there is a delay. However, this time on 9/22/23, when I did not receive a notification for my payment, I emailed the support staff numerous times asking for an explanation and so far, no response. They do not have a phone number to reach. I have attached the proof of my multiple email attempts to reach out to this business and a copy of my dashboard showing the payout date as 9/22/23 with a 100% completed Ad campaign. I requested them to at least refund my investment of ****$ and so far, no response. The person who runs this business is ****. The only way to contact this business is via *********************************** I just need my invested amount of ****$ refunded and end by business with this company for good. Thank you very much in advance for your assistance with this issue.

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $16,000 with Online Academy 10-31-22 and signed a contract stating that if a campaign didn't produce any money, that at least I would be made "whole." I have received over $8000 back due to campaign profits since then. I received an email last month, a day before my campaign was final and payment would be received that no payments would be going out and that we would be notified about what was going on no later than Sept 5th, 2023. Well, it's Sept 27th and I still haven't heard anything from their company nor have i received any more of my money back. I will be contacting an attorney as per the written conditions in the contract.

  Customer Answer

  Date: 10/13/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a complete scam, and the reviews show that they are frauds and need to be brought to justice. They stole over $12000 from me and much more from so many others.

  Customer Answer

  Date: 10/12/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service on March 24th, 2023 I was told that if I put the cost of the program (as outlined in the contract attached titled Online Academy Client Engagement... on page 1 ) on a credit card with 0% interest for 15 months, that I would at least make that back before interest began to accrue - these conversations were with *********************** on a "recorded line" - I don't have access to them I am also seeking the amount of my last campaign investment back: as per the contract (attached as Online Academy Client Engagement...) on page 3 "Commission Guarantee" says that the entire about of each campaign investment would be given back to me ($4,001) after each campaign ended (payout dates are outlined in my Campaign Report attached as Untitled Document 3)Per my Campaign Report (attached as Untitled Document 3) I was supposed to be paid a MINIMUM of $4,000 on September 1st, but on August 25th, Online Academy sent an email (attached as Email Notice...) saying that OA had to interrupt operations and would get back to us by September 5th.I have not gotten my last payout for $4,000 and I have checked my Mass Pay account and there is still a $0 balance - I have sent several emails looking for a response, and update - ANYTHING - and I've heard NOTHING back I am seeking a refund for the minimum of my last investment - $4,000 in ADDITION to the $12,000 for my initial investment - minus the campaign amount paid for the first campaign (which I did get back) - because I was only able to participate in 3 campaigns/payouts.I was willing to wait to see what was going on, all I wanted was a response and some communication, but since I have been totally "ghosted" I am seeking a refund for the total amount .

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to receive a payout on Sep 9th 2023 and I have emailed their Support team several times in the past 10 days without any reply. A Campaign report states I received a payment on Sep 9th and paid for the next campaign which I also was not able to do since I did not receive a payout.

  Customer Answer

  Date: 10/12/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 4th, 2023 I purchase a $4000.00 ad campaign broken down $3000.00 management fee and $1000.00 for the initial ad campaign. My first payout will be delivered Sept. 15th, 2023. On Aug 23rd, 2023 I received an email from Online Academy with the following message from the support team: Hello,Online Academy has had to temporarily interrupt operations. We are working with our advisors and attorneys to resolve current issues around the campaigns and payments and hope to have answers for all investors and business partners on next steps by September 5th. We apologize for the inconvenience and will have answers as soon as we are able, but no later than September 5, 2023. We will be back in touch as quickly as possible. Thank you for understanding and apologies for the interruption.Online Academy Team I've tried numerous times to try and communicate with them through email with no return response. It seem as though they packed up and stole my funds. **** something or other was the ring leader. Here is the web dashboard they set up: **************************************************************************************. I will upon BBB request provide the signin info if needed Their address on the receipt is: Online Academy, ********************************************************************

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *************************