Reviews

This profile includes reviews for Carfax Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carfax Inc has 3 locations, listed below.

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  Carfax Inc

  5860 Trinity Pkwy Ste 600 Centreville, VA 20120-1998

  
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  CARFAX

  37001 Industrial Road Livonia, MI 48150

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  Carfax Inc

  10304 Eaton Pl Ste 500 Fairfax, VA 22030-2238

  

Review Details

• Review fromTerrence G

  Date: 10/16/2023

  1 star
  Unresponsive, poor customer service and generally very unhelpful. I had a misreported event with my car and they wouldn't provide details, even generally. Completely disgusted.

• Review fromJeff J

  Date: 09/30/2023

  1 star
  I am unable to use their website. It keeps asking me to solve a puzzle and then it says that I'm "blocked". I tried calling the number listed in the BBB website but it's a fax number.

• Review fromKenny S

  Date: 09/12/2023

  1 star
  This company is one of the most dishonest and fraudulent companys I have ever dealt with, and they have cost me a sale on my vehicle, because of a fraudulent report on my used car. They claim I had a car fire on 12/26/2007 and that never occurred. When I went through there process of filing a complaint with this dis honest company and they coudnt find anything they put it on me to go back all those years and find the report. After talking to my insurance company they show NO claims at all in that year. I am sending these jerks this report, but im sure they will still keep it on their report, because they WONT admit they were wrong.
  
  Everybody including dealerships go through this so called company for car reports and should know that they are dishonest and a fraudulent organization. I am also seeing if there is anything legal I can pursue. To wrap this up don't trust this company for honest reports on your car, or any other car you are planning to buy!!!!

• Review fromJosh R

  Date: 09/12/2023

  1 star
  Will never use carfax again. They failed to report major structural damage on my vehicle history. I found out using autocheck. I emailed carfax only to wait 10 days for them to tell me absolutely nothing useful. If there is major damage to your car and carfax does not include it in the history of your vehicle why would you ever want to spend the money on a car fax report. Please don't use carfax, I got burnt and lost a lot of money selling my car due to the unreported damage.

• Review fromEric C

  Date: 08/30/2023

  1 star
  Very Poor Service and Inaccurate reports. No one to talk to and they charge a huge amount for bullshit service

• Review fromJim H

  Date: 08/22/2023

  1 star
  I received a CarFax email telling me that I was overdue on services. I'm not.
  
  Since the CarFax email stated they were sending it on behalf of my dealership, I called them first. The service agent said that they have no control of how CarFax gets information nor what they do with it. Apparently they worked some drug deal with Honda headquarters.
  
  I filed a complaint with CarFax, which wan't easy. When I tried to "report a problem," they required me to fill in all of my demographic and vehicle information. So, I backed out and used their "contact customer support" link, and I am waiting to here from their Consumer Affairs people.
  
  What recourse do I have when their actions devalue my vehicle?

• Review fromHeather W

  Date: 08/22/2023

  1 star
  I sincerely hope that the modern day society starts to realize that carfax is just another company high-jacking money, offering subpar, and likely inaccurate information. Their reporting system is extremely flawed and they fail on every level to fix inaccuracies. Their customer service is email based only and the representatives are without basic knowledge regarding communication. I am flabbergasted that CARFAX is who society has decided to ok to make decisions of their own.

• Review fromSilva D

  Date: 08/21/2023

  1 star
  They are the worse company in America. They take our money and never pay. They argued with our mechanic for 4 hours and told him to charge us for the time.. No auto repair company wants anything to do with them. We are cancelling our policy. As far as we are concern they should not be allowed to do business in America.
  

• Review fromW HOUSTON P

  Date: 08/10/2023

  1 star
  Carfax, a few days after I bought the truck, sent me over two email notices stating that they had reduced the price over $2000 from what I paid for it. The VIN #: 1GTG5EEN5N1164539.
  Apparently Carfax did not know or realize that I had bought the truck with the same VIN # and paid more than $2000 more than their reduced price. I believe that I have been cheated by Carfax, who should have known of the price reduction when I bought it but did not tell me. I think that I have been overcharged by Carfax. My own personal opinion is that Carfax has cheated me out of over $2000. There was also a safety recall on this truck that I was not told about.

• Review fromKris R

  Date: 08/09/2023

  1 star
  There has been an error on my Carfax report about my title, but my title is clean (not branded)
  
  As a result, I cannot sell my car.
  
  There is no Carfax number to call and they don't return my email inquiry.