Reviews

This profile includes reviews for Carfax Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carfax Inc

  5860 Trinity Pkwy Ste 600 Centreville, VA 20120-1998

  
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  CARFAX

  37001 Industrial Road Livonia, MI 48150

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  Carfax Inc

  10304 Eaton Pl Ste 500 Fairfax, VA 22030-2238

  

Review Details

• Review fromOak G

  Date: 11/22/2023

  1 star
  I Hope AI puts CarFax out of business.
  CarFax never answered questions about an accident that appeared on a new CarFax the day I paid for the car. I decided to purchase the car based on a clean "No Accident" CarFax before the purchase. I believe they have more allegiance to the dealer than the retail buyer. I'm eager to see if they come clean with the info I need to go after the dealer, Iconic Auto Group, Buford Georgia.
  I'd never trust or use CarFax again. Feel tree to contact me if you have more questions about my beliefs of an "Intentionally Misrepresented Fraudulent" purchase experience with Iconic Auto Group. They do not return calls and texted me their Lawyer's contact info.

• Review fromCarlton B

  Date: 11/20/2023

  1 star
  Inaccurately had information posted on a vehicle I purchased. Trying to update them and they are acting like they don’t understand what I’m saying even though I have sent them photos 2-3 times now.

• Review fromFrank G

  Date: 11/16/2023

  1 star
  Because the last nine months, I guess because I bought my car thru Flemington chain of dealerships, CarFax started sending me complete monthly reports of my 2020 Cadillac Escalade ESV. Oil life, tire pressure, mileage, and a bunch of other things. And it had at top, the Trade In Price as of that time. When you started sending the nine months ago, it was approximately $78,000.
  Every month understandably it would go down a bit. August and Sept it was about $70,000. I’m telling you the very lowest in Sept. it was $69,000.
  My mistake in all this was that I didn’t keep copies, unless I have one stashed, and didn’t run across it YET.
  Well, based on your report, I went to the dealership and had a car lined up, I haggled on the price while the manager did “ his so called inspection”. Well, he came in and said here is your price on the new car. And what do you expect for your car? I said, really, I know you want me to tell you 25,000. Well he kinda chuckled, and said no really. I said that’s how we’re gonna play this? I told the salesman, tell him I want $76,000. And he said is that the bottom line, I said well, $75,000. He wrote $75.000 I said no to tell him $76,000. Well he disappeared and in comes the manager. With a Carfax in hand, that said like $58,900. I told him about the report I just received from you that said $70,000. He said, this is what he just got. After fighting with him back and forth, and inches from the door, we came to a deal, no thanks to you Carfax, I went as far as telling them, when I get home, the first fox I see, I’m gonna shoot it.
  Now I come home and contact CarFax, I only request that you send me a copy of August and September so I can send it to them to show I’m not lying. You gave me nothing. So here is my last shot before I start with my bad ratings online. Pease send me a copy.
  

• Review fromsultan n

  Date: 11/08/2023

  1 star
  Carfax is a scam and horrible company. As a start has no customer number and says it all. My vehicle which is pristine collectors item all of a sudden has minor damage on carfax report. No idea how as its been with me and never been damaged. Carfax refuses to give me any details and wont remove it either. They wont give me any information where it came from. Horrible company. Dont trust these scam artist.

• Review fromBane L

  Date: 11/03/2023

  1 star
  They do not have the fax.
  What a scam.
  They should keep out.

• Review fromStephen O

  Date: 10/16/2023

  1 star
  I’ve been looking for a place to speak my mind about CarFax about my experience with them. We bought a used 2018 Chevrolet Impala Premier Edition back around 2020 from Clay Cooley Chevrolet in DFW. The car had a clean Car Fax so I just ran with it and bought the car. BIG MISTAKE. This car had been wrecked and was probably totaled and reconstructed and shipped in with a clean title to DFW from another state. It was raining when I bought the car as well and being a car buyer/inspector for my dad’s car business back in the 80’s and 90’s I knew better but thought a clean Car Fax would cover me. NEVER again. I don’t care what the Car Fax report says. Go through what ever you buy like that report does not exist.

• Review fromTerrence G

  Date: 10/16/2023

  1 star
  Unresponsive, poor customer service and generally very unhelpful. I had a misreported event with my car and they wouldn't provide details, even generally. Completely disgusted.

• Review fromJeff J

  Date: 09/30/2023

  1 star
  I am unable to use their website. It keeps asking me to solve a puzzle and then it says that I'm "blocked". I tried calling the number listed in the BBB website but it's a fax number.

• Review fromKenny S

  Date: 09/12/2023

  1 star
  This company is one of the most dishonest and fraudulent companys I have ever dealt with, and they have cost me a sale on my vehicle, because of a fraudulent report on my used car. They claim I had a car fire on 12/26/2007 and that never occurred. When I went through there process of filing a complaint with this dis honest company and they coudnt find anything they put it on me to go back all those years and find the report. After talking to my insurance company they show NO claims at all in that year. I am sending these jerks this report, but im sure they will still keep it on their report, because they WONT admit they were wrong.
  
  Everybody including dealerships go through this so called company for car reports and should know that they are dishonest and a fraudulent organization. I am also seeing if there is anything legal I can pursue. To wrap this up don't trust this company for honest reports on your car, or any other car you are planning to buy!!!!

• Review fromJosh R

  Date: 09/12/2023

  1 star
  Will never use carfax again. They failed to report major structural damage on my vehicle history. I found out using autocheck. I emailed carfax only to wait 10 days for them to tell me absolutely nothing useful. If there is major damage to your car and carfax does not include it in the history of your vehicle why would you ever want to spend the money on a car fax report. Please don't use carfax, I got burnt and lost a lot of money selling my car due to the unreported damage.