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Business Profile

Agricultural Services

USA Fleet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

This profile includes complaints for USA Fleet Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Fleet Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shipping boxes 5/28/23. n the website, it kept showing it was in process of shipping and wouldn't update. I tried calling, emailing, but no response. Finally, I cancelled my order. The next month I saw that my credit card had been charged anyway. $231.18 but they didn't ship the product. I have been in contact with them continually. My emails were responded to by ***************, President of ************** He told me that his credit department showed they refunded us. I have sent several emails telling him that credit never was sent to us. I sent two emails in the last week telling the same and no response. Their phone answering system are non-functional and only allow for leaving messages, of which none are ever returned. I just want my money refunded.

    • Initial Complaint

      Date:01/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/30/23 - order placed for 60 packs of 5ea (300 total) corrugated cardboard pads 10/11/23 - order not received, sent inquiry, was told 2 weeks 10/25/23 - still not received, sent another inquiry, was told order was in transit and tracking would be sent when received from manufacturer 11/2/23 - still no items or tracking, sent inquiry, 5 days before response of same information, in transit will provide tracking, none provided 11/10/23 - received 60 each corrugated cardboard pads versus 60 packs of 5each, sent an inquiry, was told they would contact the manufacturer 11/16/23 - sent inquiry for remaining items or refund, no response 12/13/23 - sent inquiry to refund the missing 240 each 12/14/23 - sent follow up inquiry for refund, was told the remaining items would be canceled/refunded, I replied asking for copy of refund receipt 12/18/23 - sent follow up asking for refund status, was told cancellation occurred 12/14/23 and it would ***********-10 days to refund the funds 12/22/23 - sent inquiry again asking for refund receipt, no response 12/29/23 - sent inquiry asking for status of refund, no response 01/04/23 - sent inquiry asking for status of refund since it was past the **** days, no response

      Customer Answer

      Date: 02/05/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *********************************

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally purchased some flatbed equipment in October 2023, didnt hear anything or any shipping so I emailed in late November and no response. So I emailed again December 20th and cancelled order. I look at the status on my order number and shows canceled but yet to receive my refund. Do not buy anything online from USA fleet supply. No communication or contact.

      Customer Answer

      Date: 02/03/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *****************************

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I made a purchase with *** fleet back on July 3rd of 2023. I received the confirmation email for the order. The order was never shipped. I reached out numerous times to the company. The last update was that the purchased item was in route and that was back in November but I have yet to receive a tracking number. I have reached out two times in the two weeks and have not heard anything back. My credit card was bill back in July of 2023. A total of ******. I would like them to credit my credit card. It is very obvious that they never intend to ship out this item to me. I do have emails to support me reaching out to them and the conversations that has transpire. I would appreciate any help you can assist with.

      Customer Answer

      Date: 01/29/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ***************

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a UFP vault service kit on 12/6/23. Never received it. Never got any tracking information. Very spotty email only communication. I couldnt continue to get dragged along as I needed to get my trailer wheel bearings repacked. So on 12/15 I ordered it from a different company and asked USA Fleet supply to cancel my order and refund my money. Ive had no luck getting my refund. I received one email response stating Id see the refund in **** business days. We are well past that now and they have not responded to my email inquiry asking where my refund is at. This company appears to be less than a legitimate company and more of an online shill company that is ripping consumers off. I wish I had read the terrible reviews for USA Fleet Supply before I trusted them. Very sad when they appear to just be preying on people.

      Customer Answer

      Date: 01/30/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *******************

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on Nov. 6th to get by Christmas. Status has remained the same since. I want a refund so I can get something ordered. Thanks, *****

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two separate orders with USAFleetSupply.com. A larger order(44389) on 10/11/23 for a total of $811.71. A smaller order(44831) on 10/27/23 for a total of $266.81. Due to the shipping time frame provided on the website, I emailed support to inquire on the shipping of the first order. They respond with a generic apology and stated that my order would be shipped asap and tracking information would be forwarded to me. I never received any tracking information. From these two orders placed, I only received 1 item(Removable Vinyl Placard Assortment 200 delivered 11/13/23) and 1 incomplete item(186 Haz Manifest of 500 delivered 11/7/23). I purchased 2 sets of 500 hazardous manifest and I received 186. I have emailed support on several occasions to get help or any information on when I could expect to receive the products ordered. After failing to get any real help from emailing, I attempted to reach customer support via phone COUNTLESS times. I have never been able to reach anyone by phone. I never received any real communication from anyone. I finally emailed customer support again and stated that I needed a refund if I would not be receiving my order. Again, no response from this company. I logged into my account to find that the order status had been changed to "order complete" on 11/21/23 and a note that "remainder of order cancelled per customer request"All I wanted was a real person and real responses on what was happening with my order. I have emailed support again to inquire on when I can expect this refund but at this point, I cannot continue to wait for them to decide if they would like to respond or not. I am still in need of these products and need to spend the money elsewhere.

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered hats from USA fleet supply on September 9th 2023. The hats didnt ship in time for me to use. They actually never shipped even when I asked for a partial shipment of what they had in stock. I then cancelled my order with out them sending me confirmation. I asked for a full refund since the order was never shipped. They did cancel the order but have not sent me a refund. The total refund amount should be $138.29. The order ID number is *****.

    • Initial Complaint

      Date:11/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a trailer ***** It didn't arrive in the middle of farming season and I had to purchase another. Requested a refund and have had no response for 3 months. They don't answer emails and or the phone. My next step is **********************************.

      Customer Answer

      Date: 12/18/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *********************

    • Initial Complaint

      Date:11/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a tool, after about 6 months I still have not received it. I have been able to contact them once about 5 months ago and was told it was on back order. I have not received any response from them since then.

      Customer Answer

      Date: 12/11/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *********************

    USA Fleet Supply is NOT a BBB Accredited Business.

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