Reviews

This profile includes reviews for Navy Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navy Federal Credit Union has 120 locations, listed below.

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  Navy Federal Credit Union

  PO Box 3000 Merrifield, VA 22119-3000

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  Navy Federal Credit Union

  137 E Lincoln Trail Blvd Radcliff, KY 40160-1253

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  Navy Federal Credit Union

  21 Willis Rd Beaufort, SC 29902-6183

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  Navy Federal Credit Union

  8084 N Davis Hwy Ste F1 Pensacola, FL 32514-7567

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  Navy Federal Credit Union

  263 Robert C Daniel Jr Pkwy Augusta, GA 30909-0801

Review Details

• Review fromTeresa H

  Date: 04/27/2024

  1 star
  Have been a member for over 30 years. Very few problems...But lately things are getting ridiculous. Went into the local branch to get a direct deposit form and they told us we have to go online or use the mobile app. Seriously? you couldn't pull one up and print it? Going into a local branch is a true headache anymore....Today was just one example.

• Review fromBrittany B

  Date: 04/27/2024

  1 star
  I am beyond frustrated with this bank I have been trying to get answers for three years now they closed with any type of help or assistance of telling me no phone call or letter in the mail and until this day they still havnt told me why they closed my account

• Review fromLatasha A

  Date: 04/26/2024

  1 star
  I was told my money would be available at 6 am and its not. Im just so aggravated. I cant take the lies these people tell

• Review fromSilas M

  Date: 04/25/2024

  1 star
  Refinancing a loan through Navy Federal was one of the worst experiences I have had with any banking or credit organization. Had to transfer my call multiple times with a 10+ minute wait each time. They did not write down notes for previous speakers so each time I had to re-explain myself. I ended up having to close my loan due to this issue along with hours of my time wasted

• Review fromAbdullah A

  Date: 04/23/2024

  1 star
  Navy Federal denied my application to join the union after numerous attempts. I continuously submitted the requested documents over and over again. I called several times referencing the emails for **** accepting the documents. The representative give no reason for the denial and when asked for further information was put on hold for over ******************************************************************************** several times. This is beyond applying to the **** but more of the discriminatory action of ****. They practice this selective denial without impunity . How can this credit union get away with discriminatory act?

• Review fromAndre H

  Date: 04/17/2024

  1 star
  I filed a voluntary repo on my car last summer early September which is located at a different property which could see the car from the driveway, and they did a pay off on my car on my account with me thinking the matter was taken care of and I was in the clear. The loan disappeared from my bills with Navy Federal as paid off. During this time I had no missed calls or voicemails dealing with it which I could help them with the repo. Then this month in April I found out they never took the car and they took my rent money out of my checking and then I called them and they will not give me really any of it back. They said they called me but on the dates they provided I have no missed calls or voicemails. Also they said they came to the property and spoke to someone who they couldn't identify. But when I spoke to the repo company themselves I was told that there are no records of anyone speaking to each other at the location. The customer service at the loans department started speaking over me and argued with me when I started asking them about the details of the repo and why wasn't I told of my balance. They then told me that I losted the privilege to view my balance that I owe, and that I have to call them to know of it So I asked them why did they do a pay off with me thinking everything was good when the car was never sold off by them. It sounded like they did this because it could been more of a hassle for them to get the car and was better for me to keep it and still pay on it. I never had such a horrible experience and they took my money that I really needed, and ignored me when I told them they put me in a very bad situation to the point of being on the street.

• Review fromPrivate woman on the land grantor Beneficiary heir A

  Date: 04/17/2024

  1 star
  Subject: Unlawful Soliciting Bills and Violation of 39 U.S. Code 3001 a matter of significant concern regarding the recent mailings from NAVY FEDERAL CREDIT UNION that have been received by myself and numerous other recipients. These mailings, which resemble bills or invoices, are, in fact, solicitations for the order of goods or services, as clarified by 39 U.S. Code 3001.According to 39 U.S. Code 3001, matter that is in the form of, and reasonably could be interpreted or construed as, a bill, invoice, or statement of account due, but actually constitutes a solicitation for the order of goods or services, is considered nonmailable. The law requires that such solicitations must bear a clear notice indicating that the mailing is a solicitation and not a bill, invoice, or statement of account due. This notice should be in conspicuous and legible type, in contrast with the other printing on the face of the mailing.It has come to my attention that the recent mailings from NAVY FEDERAL CREDIT UNION did not adhere to these legal requirements as outlined in the U.S. Code. The mailings lack the necessary notice stipulated by law to clearly identify them as solicitations and not genuine bills or invoices. This raises serious concerns regarding compliance with consumer protection laws and transparency in business practices.As a recipient, I strongly advocate for adherence to the laws and regulations that ensure the protection of consumers and maintain the integrity of the postal system. : All Rights Reserved

• Review fromMary B

  Date: 04/11/2024

  1 star
  This bank is terrible I open a business account. and shortly. after I oped it they . claimed that they felt there was fraud and closed ,my account. Told me that. they will return all the money back to sender. in about 2 weeks. and it has now been. 5 month and still waiting. there Was never fraud When you contact them. when you call the ************************************ to the fraud ***** and. when I did. get to them I had to wait. for over 2 hours. to talk. and they. were very rude. '

• Review fromCaleb S

  Date: 04/09/2024

  1 star
  This credit union hires the most useless, rude, disrespectful people I have ever dealt with. Every time I have dealt with them it has been horrible. I've had them run a loan I applied for in person with my wife with me and they somehow ran my ex wife instead of my wife. Now on another loan they have my title that I was told they would add themselves as a lein holder on and keep hanging up on me because I told them I rarely get mail and ***** is usually the only carrier that reliably gets mail to me. They want me to pay to ***** what they want. They are rude and hung up multiple times while trying to get it figured out.

• Review fromKelly B

  Date: 04/08/2024

  1 star
  After waiting 30mins to simply submit documentation to open a new account, I approached ********************************* to inquire re the delay. She stated she had called my name 15mins prior when in actuality she had inadvertently called the person before me who had already been called back. When I corrected her, she proceeded to walk in her office where a client was already seated and walk back to the sitting area to once again incorrectly inform me that she called my name at 12:05pm. A simple apology for her oversight would have sufficed but instead she chose to attempt to belittle me! I have NEVER experienced a more unprofessional & rude manager in my entire life!!!