Reviews

This profile includes reviews for Navy Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navy Federal Credit Union has 120 locations, listed below.

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  Navy Federal Credit Union

  PO Box 3000 Merrifield, VA 22119-3000

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  Navy Federal Credit Union

  137 E Lincoln Trail Blvd Radcliff, KY 40160-1253

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  Navy Federal Credit Union

  8102 Blanding Blvd Jacksonville, FL 32244-7500

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  Navy Federal Credit Union

  909 SE 1st Ave Miami, FL 33131-3030

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  Navy Federal Credit Union

  302 Western Blvd Jacksonville, NC 28546-6337

Review Details

• Review fromSynthia V

  Date: 03/26/2024

  1 star
  As a small business owner belonging to a minority community, my experience with Navy Federal Credit Union has left me deeply disappointed and disheartened. I felt compelled to share my encounter to caution others against similar mistreatment.
  
  Attempting to establish a business account at Navy Federal Credit Union, I encountered discriminatory hurdles that seemed purposefully designed to impede entry for minority-owned businesses like mine. Despite possessing all necessary documentation and meeting eligibility requirements, I found myself continually subjected to additional requests for obscure paperwork and unnecessary verifications.
  
  What should have been a straightforward process devolved into a frustrating ordeal marked by inconsistent communication and a distinct lack of empathy towards my circumstances. It was abundantly clear that I was being treated differently solely because of my minority status.
  
  This discriminatory treatment not only hindered my business operations but also served as a stark reminder of the systemic barriers faced by minority entrepreneurs in accessing essential financial services. Navy Federal Credit Union's actions not only betray their purported commitment to inclusivity but also perpetuate harmful stereotypes and inequalities.
  
  I urge Navy Federal Credit Union to reflect on their practices and take proactive measures to address systemic biases within their institution. No business owner should be made to feel unwelcome or marginalized based on their race or ethnicity. Until genuine efforts are made to rectify these discriminatory practices, I cannot in good conscience recommend Navy Federal Credit Union to fellow entrepreneurs from minority backgrounds.

• Review fromAlison M

  Date: 03/18/2024

  1 star
  My savings account was deducted 3000 from an amount I had without notice for an account that had my sons info on it. Ridiculous

• Review fromShowanda B

  Date: 03/13/2024

  1 star
  I had a particularly disappointing experience with Navy Federal's customer service and new credit card departments. The representatives I interacted with demonstrated a lack of sensitivity and professionalism, often being rude and unhelpful. When requesting to speak with a manager, I was consistently transferred to a supervisor who, in my view, did not demonstrate the expected level of authority or problem-solving capacity one would associate with a managerial role. This behavior is especially concerning given Navy Federal's standing as a large corporation, as it does not align with the standard of service one would expect from such an organization. My issues remained unresolved, compounded by receiving incorrect information. Regrettably, my overall impression of the company and its treatment of customers has been overwhelmingly negative.
  On March 12, 2024, I made a final attempt to escalate my concerns to a manager at NFCU. Despite my efforts, I was once again unable to speak with a manager and instead was directed to Mr. Elijah in the new credit card balance transfer department. I shared my profound dissatisfaction with him and requested that he retrieve the call recording from my conversation with a representative named Kay on February 25, 2024. To my disappointment, Elijah informed me that there was no recording of that particular call. I proceeded to question how my credit card application, which I completed over the phone with Kay, could be processed W/O a recording. Elijah's response was that without a recording, there was little that could be done to address my concerns, despite his awareness of my frustration. Regrettably, Elijah demonstrated no empathy or acknowledgment of my distress regarding the absence of the call recording. I expressed to him my belief that Navy Federal representatives exhibit aggression and insensitivity towards customer concerns. In a final display of poor customer service, Elijah abruptly terminated the call by hanging up on me.

• Review fromGreg L

  Date: 03/07/2024

  1 star
  They had a $350 for $3500 spend deal for their credit card. They gave me a low $500 credit limit to make it very difficult even though I have good credit.. So I overpaid the account and still couldnt spend more then $500 dollars at a time, and I had to wait days for the over limit to go away. Now apparently the start the date of the 90 days on the application acceptance date, not when you actually get the card so you can start spending. And, they dont count all purchases even though the initial email says nothing about limitations on the spending. After lots of struggle to spend $3500 with this card, I dont get the bonus. I would suggest not getting this card. I also applied for a mortgage loan and somehow it got all screwed up. Not really impressed so far with this company.

• Review fromCornelio C

  Date: 02/02/2024

  1 star
  I being suffering for discriminating and deprived by them any branch from LA to Las Vegas going to San Francisco branch we being suffering to this company We apply for credit card Authorized User under my girlfriend name but what happened is being discriminated and back and port to branch until my girlfriend she suffered of Mentally distress and she being raped and treated unfairly to Fraud department and protection Department this is not being resolved since August to now February 1,2024 there never resolved and giving us hard time us.And a lot of unrecognized cash advances that there never answered instead to help us to resolved the issues we being totally breakdown our life and situation I requested to them to resolved this issues from November when I spoken the Branch Manager Robert in Temecula but suddenly Robert is gone after my girlfriend she is with me and the disputed amount that I disputed that time there never taking seriously to our part!

• Review fromterry a

  Date: 01/26/2024

  5 stars
  just want to say, i love this credit union. they have helped me with my late loan payments. they have been very good to me. i would recommend them for anyone

• Review fromShontie J

  Date: 01/25/2024

  1 star
  This Bank has really let me down. I spent hours, and hours on the phone with them all this week to resolve the issue with my account being hacked. As of yesterday the last Rep I spoke was very nasty and unprofessional. I was also lied to by a representative when I asked would my money in my account be affected if the account went into the nagative. So not only did I lose $250 that was given to me to help with bills. I lost another $250 today from my tax advance. Then I was told I can't close the account when another rep told me that I could. This is my Life that they are messing with and I can't deal with it. I am moving all of my money to another institution as of Today. Do Not Bank Here!

• Review fromTroy W

  Date: 01/23/2024

  1 star
  This bank is The Worst. I purchased 4 vehicles through Navy Federal over the course of about 8 years (3 cars and a motorcycle). All are paid off in full, however, why was I charged anywhere between 15% and I think 18% for my loans? As for my last car, I paid it off in 3 years, and what did Navy Federal do? They dropped my credit score 57 points for it. I was almost at a 740 credit score and thought paying off my car was a good thing... however, Navy Federal made sure I suffered for that decision. So, on top of charging me a high interest rate, they penalize me for paying off my bills. I also have a credit card through them that I use, and they have a service where I can pay my car through an external bank, and I use that often. Not only did they turn off that feature, and I am having issues getting to the bank to pay off the card, they're dropping my credit score 2 points at a time, so they're further causing me grief. I saw that there's a lawsuit towards Navy Federal because they're punishing and profiling, they're patrons that aren't Caucasian by doing things like this to them. That is considered bullying, and I will be filing another lawsuit against them. They have zero right being in business, if they're going to treat their customers like this. And nothing should be base on Color. I served this country in the U.S. Military, and I trusted this bank, and have to deal with their bigotry. No Sir, I refuse. Since Navy Fed would like to treat us that way, what if we got together, and most of us take our money out, since we can't be respected.

• Review fromLatasha M

  Date: 01/20/2024

  1 star
  THIS BUSINESS IS STEALING MONEY!! MY MONEY VANISHED OUT OF MY SAVINGS ACCOUNT WITH NO TRACE ON MY STATEMENT !! $50 dollars gone! Then my checking account was cleared out to zero with no trace of my current money and no reflecting charges!! I was told it was from pending charges but no transaction showing the amount and what the money was taken for!! I WANT MY MONEY BACK OR THIS IS GOING TO BECOME A CIVIL CASE!

• Review fromAli L

  Date: 01/19/2024

  1 star
  Far less than transparent about check deposits. Upon depositing a substantial check on 1/16 I was guaranteed by the teller and the receipt that my funds would be available by 1/18. That same night I received back to back emails stating th3 check would be placed on hold for my safety due to confidential information that the check may not be paid. I called to ask about the information they received since it was for my privacy and perfection, but no one had an answer. Especially since rhe check is from a reputable bank. I have since overdrawn on my account which they benefit from and have no money. I hate them. They are secretive and liars. Look elsewhere.