Reviews

This profile includes reviews for Navy Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navy Federal Credit Union has 120 locations, listed below.

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  Navy Federal Credit Union

  PO Box 3000 Merrifield, VA 22119-3000

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  Navy Federal Credit Union

  137 E Lincoln Trail Blvd Radcliff, KY 40160-1253

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  Navy Federal Credit Union

  909 SE 1st Ave Miami, FL 33131-3030

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  Navy Federal Credit Union

  8084 N Davis Hwy Ste F1 Pensacola, FL 32514-7567

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  Navy Federal Credit Union

  263 Robert C Daniel Jr Pkwy Augusta, GA 30909-0801

Review Details

• Review fromBaron F

  Date: 09/20/2022

  1 star
  Very bad experience with Navy Federal Credit during the procurement of a Home Equity Loan. We were assured by the loan processor that we would have no problem due to our exemplary credit score. After providing all the documents necessary, we were told a problem existed with a land lease on our condo community. For some unknown reason Navy Federal would not accept the records of Palm Beach County Florida showing that the land lease had been released. Navy Federal never gave us a full explanation as to why the Equity Loan was denied. We complained to the Consumer Financial Protection Bureau and after another 26 days of reviewing our loan application Navy Credit still denied our loan application. As an Air Force veteran, I was appalled the way both my wife and I were treated throughout this entire process and have since canceled our membership with Navy Federal Credit.
  On the bright side we closed on a Home Equity Loan with Third Federal Savings and Loan in less than 30 days with the same documentation that was provided to Navy Federal Credit. And yes, at a lower rate

• Review fromLatoya T.

  Date: 09/09/2022

  1 star
  Me and my husband was treated very poorly and feel we were being discriminated against. My husband called on our joint account, he verified all information he was asked by a representative, who said he had to send a code to his phone in order to increase his card limit, (keep in mind we had to make a very important purchase yesterday)so the representative kept saying he sent it but nothing came to my husband phone, now when my husband called in , the automated system verified he was calling from a recognized number on file, before the representative answered . So since the code did not come through he said he can’t increase the card(although he verified all security questions) so he asked for a supervisor , the supervisor Lakeva was not helpful at all , very rude , she automatically went to talking about how people call in doing fraud! First off, we explained to her we are a married couple, we have all our money in your bank , we have several accounts with y’all and we are not doing fraud. She asked me to verify a code word which was unnecessary at the time because we were calling in our joint account which had no code word on it . But long story short she was asking about my personal account which was not what we were calling on, my personal account was not where we were trying to get the card increased to take money from. My husband remembered my code word and she then again bring up fraud and said we could not give each other a code word(although we are married on a joint account together) she kept stereotyping us as if we were trying to
  Do fraud. We felt so humiliated by a bank that we trust with all our money, we were unable to get the money we needed to make the purchase we needed. We are not happy at all, very upset and feel discriminated against because you should not tell a customer they possibly could be doing fraud, why would that come out her mouth when we obviously verified everything on the account, we want the call listened to and Lakeva gone

• Review fromDimitri B

  Date: 09/05/2022

  1 star
  Now I would most definitely half to I personally strongly agree with all the recent statements especially after experiencing it for myself. And it’s been of these occurrence just recently a day or so ago but an ongoing situation that they seen unbothered about until approve it action has been taken that isn’t getting corrected or rectified and immediately fixed they don’t care wow unbelievable.

• Review fromDimitri B

  Date: 09/05/2022

  1 star
  And it behooves me the actual reason why I have decided to file this complaint against Navy Federal Credit Union ongoing mistakes made over the phone and online by themselves as an business establishment. Also I have called them direct you miss the time since the beginning of the year we almost finished the year now still the same issue problems persist. It’s like no one is reprified why discriminating against me in a racist bias matter now it’s what being said, as well as how it has not been corrected or handle in a professional manner from the very beginning which the mistake was on them mismanagement alone with a few of their employees over the phone. It has gotten so ridiculous to a certain point without proper revocation from the very beginning I had enough of there repeated ongoing discrimination right about now this must be immediately corrected.

• Review fromJulia K

  Date: 08/30/2022

  1 star
  Applied for a credit card with NFCU because they notified me that my savings account would become "dormant" and start charging me monthly. I was declined for "Limited Credit Experience" with a credit score of 800 and 20 years of credit history. It makes me wonder if anyone has enough "credit experience" for a credit card with them.

• Review fromDanny O

  Date: 08/28/2022

  1 star
  How Often is Often when you dealing with putting money back for fraud victim who as been a member for almost 10 years.

• Review fromJason M

  Date: 08/28/2022

  1 star
  I have never had a worse experience with a bank in my life. I applied for a small ($15k) home improvement loan on May 10th. I went through all of their automated requests for information and never spoke to anyone until about 60 days in (after repeated requests for contact). For some reason, their loans take over 120 days to approve. Anyway, I was told to schedule an appraisal (on a brand new house no less) and ok it and pay for it on their Homesquad site. I did. I never heard another word from them until I contacted them another 30 days later where they said I missed the deadline and the loan app was closed. No one called. No one emailed. I still cannot get any of the three people in the department to email me back. Anytime I email customer service I get no answer, no apology, nothing--in fact, they just went through and deleted my emails to them. I honestly do not understand. If anyone would have tried to rectify it I would have stayed. Navyfed is no different than any other bank. Stay away, they are not worth it.

• Review fromTzadeekwah F.

  Date: 08/22/2022

  1 star
  They give customers misinformation, put them in financial hardship & don't care! I've been without $1600 of my money because of their recommendation & they say it's not there issue! Who is it then?

• Review fromEugene M.

  Date: 08/18/2022

  1 star
  Went from the one of the best banks to one of the most incompetent banks.
  I’ve been with navy fed for almost a decade. Over the last few years there security team has frozen my card multiple times for “fraudulent” activity without trying to contact me. When I call to have my card unfrozen they place me on excessive holds 1-2 hours to talk with there security team. The one time my card info was stolen I had to be the one who called to let them know. They let the thief make multiple purchases in several different states before doing anything about it. For some reason me making a purchase at a gas station around the corner from my home of record is “suspicious activity” but a person buying furniture in Texas and California and making a DoorDash order in Delaware all within an hour of one another is not suspicious.
  I tried to set up a new account for my wife and they flagged the account as fraudulent. When we asked why they would not tell us and said we would need to talk to a security team (with a two hour wait). We provided all the documents they requested and even offered to provide additional documentation before they declared the account fraudulent which they declined to take from us. I asked if the could have the security team contact us which they told us they can’t do. We tried again the following day we were then told we can’t talk to the security team when we called first thing in the morning. We called again later and were told we can talk to them if we waited two hours on hold and that we should have called earlier.
  Don’t stay with navy fed thinking they will get better they only get worse move your money to another bank as soon as possible. There security team couldn’t find fraud if Bernie Madoff was standing outside there office with a blow horn asking for there SS#s

• Review fromJ. R

  Date: 08/17/2022

  1 star
  Beware of a new scam alert. Persons posing as Merchandising Solutions Group (MSG), based out of Atlanta, GA are sending checks for secret/mystery shopping jobs involving gift cards. They overnight a package to you with a check for $2500 asking you to purchase $2000 worth of gift cards at Walmart, Target, or other locations selling Visa/Amex gift cards. They say you may keep the extra $500 as payment for the job and if you complete the job within 12 hours get a $250 bonus / 24 hours receive $150 bonus (conveniently before the check clears). I could not get in touch with MSG to verify the job, so I reached out to NavyFed's fraud department. They claimed to "not have enough manpower" to assist the feds in an investigation, in order to prevent this scam from happening to other members. I could have turned a blind eye and just tossed the check, realizing it for what it is. Instead, I tried to get them involved in conjunction with FBI to help stop our seniors and war veterans from falling prey to these kinds of scams. Every one of these fraudsters off the street and doing time is potentially hundreds, possibly thousands of victims spared. It's really too bad they couldn't be bothered.