Reviews

This profile includes reviews for Navy Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navy Federal Credit Union has 120 locations, listed below.

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  Navy Federal Credit Union

  PO Box 3000 Merrifield, VA 22119-3000

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  Navy Federal Credit Union

  PO Box 3503 Merrifield, VA 22119-3503

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  Navy Federal Credit Union

  8102 Blanding Blvd Jacksonville, FL 32244-7500

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  Navy Federal Credit Union

  909 SE 1st Ave Miami, FL 33131-3030

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  Navy Federal Credit Union

  PO Box 100598 Florence, SC 29502-0598

Review Details

• Review fromJenniffer M

  Date: 10/12/2022

  2 stars
  The rewards from banking are great, including good interest rates and cash back from the credit card. However, their security needs to be investigated. My parents, my daughter and I have repeatedly had our debit cards and credit cards compromised. My daughter had hers hacked 3 times in 4 months. The response given by the fraud investigation reps is apathetic and they always try to put the blame on a vendor we used. 4 people, 3 different households, 3 different cities and they insinuate we are all using the same shady vendor. The lack of security to where all of our cards have been hacked several times means it is something other than a transaction. With such a big bank that is world wide, NFCU should be doing better to prevent this from recurring.

• Review fromJordan W

  Date: 10/07/2022

  4 stars
  If you are always experiencing 'higher than normal call volume' then it is not higher than normal, but just normal. Adjust your staffing accordingly.

• Review fromKishona S

  Date: 09/30/2022

  1 star
  I was lied too. Mislead about my overdraft protection. The rep called me and told me I was fine and them froze my account. And in the middle of the storm hurricane Ian took my last and transferred it to another account. I use their overdraft protection every month and now in the middle of a storm you snatch freeze it and pull every dime I have from my other account when I have direct deposit. And the supervisor gets on the phone and tell me to have someone transfer money to my account just so they can snatch that too. Is crazy. Terrible experience

• Review fromMICHAEL M

  Date: 09/28/2022

  1 star
  The executives and directors of Navy Federal Credit Union and its registered securities and exchange companies are engage in financial crimes against consumers. The directors and executives who are fiduciaries have knowledge of tax schemes being taken part in to fraud the I.R.S. and consumers with non application or misappropriation of funds and u.s. mail fraud. YOU DO NOT OWE this ORGANZATION ANYTHING. It is a fraud on its face using billing and accounting errors to restrict trade and commerce. Challenge all communications from this organization and don't accept any mail that isn't sign. The CEO, CFO, directors and executives are all cheats just request your accounting and take it to a forensic accountant especially your mortgages as they are not mortgages but are INVESTMENT CONTRACTS, a fraud on its face. Good Luck and God Speed!

• Review fromCourtney F

  Date: 09/22/2022

  1 star
  I signed up for navy fed and took out a credit card IN BOOTCAMP. Fast forward 8 years I am driving across multiple states to deal with a storage unit and put some cash in my savings account for emergency gas money because I know by this point navy federal just takes money randomly from your debit account. I called and specifically asked to defer my debt payments until the next month with their COVID-19 relief program. They instead took the money out of my savings account leaving me stranded over 12 hours from home and 12 hours from my destination. When I called the representative had zero empathy and told me it was my fault for signing a paper that allows them to do that. A paper I signed in boot camp with drill instructors around….. (obviously I didn’t get the chance to read anything) needless to say that wasn’t my only negative experience with this bank. They prey on military members and I have honestly never had such an awful experience with a financial institution.

• Review fromBaron F

  Date: 09/20/2022

  1 star
  Very bad experience with Navy Federal Credit during the procurement of a Home Equity Loan. We were assured by the loan processor that we would have no problem due to our exemplary credit score. After providing all the documents necessary, we were told a problem existed with a land lease on our condo community. For some unknown reason Navy Federal would not accept the records of Palm Beach County Florida showing that the land lease had been released. Navy Federal never gave us a full explanation as to why the Equity Loan was denied. We complained to the Consumer Financial Protection Bureau and after another 26 days of reviewing our loan application Navy Credit still denied our loan application. As an Air Force veteran, I was appalled the way both my wife and I were treated throughout this entire process and have since canceled our membership with Navy Federal Credit.
  On the bright side we closed on a Home Equity Loan with Third Federal Savings and Loan in less than 30 days with the same documentation that was provided to Navy Federal Credit. And yes, at a lower rate

• Review fromLatoya T.

  Date: 09/09/2022

  1 star
  Me and my husband was treated very poorly and feel we were being discriminated against. My husband called on our joint account, he verified all information he was asked by a representative, who said he had to send a code to his phone in order to increase his card limit, (keep in mind we had to make a very important purchase yesterday)so the representative kept saying he sent it but nothing came to my husband phone, now when my husband called in , the automated system verified he was calling from a recognized number on file, before the representative answered . So since the code did not come through he said he can’t increase the card(although he verified all security questions) so he asked for a supervisor , the supervisor Lakeva was not helpful at all , very rude , she automatically went to talking about how people call in doing fraud! First off, we explained to her we are a married couple, we have all our money in your bank , we have several accounts with y’all and we are not doing fraud. She asked me to verify a code word which was unnecessary at the time because we were calling in our joint account which had no code word on it . But long story short she was asking about my personal account which was not what we were calling on, my personal account was not where we were trying to get the card increased to take money from. My husband remembered my code word and she then again bring up fraud and said we could not give each other a code word(although we are married on a joint account together) she kept stereotyping us as if we were trying to
  Do fraud. We felt so humiliated by a bank that we trust with all our money, we were unable to get the money we needed to make the purchase we needed. We are not happy at all, very upset and feel discriminated against because you should not tell a customer they possibly could be doing fraud, why would that come out her mouth when we obviously verified everything on the account, we want the call listened to and Lakeva gone

• Review fromDimitri B

  Date: 09/05/2022

  1 star
  Now I would most definitely half to I personally strongly agree with all the recent statements especially after experiencing it for myself. And it’s been of these occurrence just recently a day or so ago but an ongoing situation that they seen unbothered about until approve it action has been taken that isn’t getting corrected or rectified and immediately fixed they don’t care wow unbelievable.

• Review fromDimitri B

  Date: 09/05/2022

  1 star
  And it behooves me the actual reason why I have decided to file this complaint against Navy Federal Credit Union ongoing mistakes made over the phone and online by themselves as an business establishment. Also I have called them direct you miss the time since the beginning of the year we almost finished the year now still the same issue problems persist. It’s like no one is reprified why discriminating against me in a racist bias matter now it’s what being said, as well as how it has not been corrected or handle in a professional manner from the very beginning which the mistake was on them mismanagement alone with a few of their employees over the phone. It has gotten so ridiculous to a certain point without proper revocation from the very beginning I had enough of there repeated ongoing discrimination right about now this must be immediately corrected.

• Review fromJulia K

  Date: 08/30/2022

  1 star
  Applied for a credit card with NFCU because they notified me that my savings account would become "dormant" and start charging me monthly. I was declined for "Limited Credit Experience" with a credit score of 800 and 20 years of credit history. It makes me wonder if anyone has enough "credit experience" for a credit card with them.