Reviews
This profile includes reviews for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 159 Customer Reviews
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Review fromScott D
Date: 09/15/2023
1 starScott D
Date: 09/15/2023
I had my electric shut off this week, with no notice, due to a past due electric bill from an investment home I sold 4 months ago. I called and found out the reason had to pay a re-connect fee, but my auto pay, which has been in good standing for 7+ years was due to pay the bill in 3 days. All my food in my refirderator is ruined. Milk, yogurt, frozen meats, ice cream, all gone. Beyond ****** and all ******* will say is "I am not arguing with you". I am not arguing, I am simply asking whjy this happended and could you not see that the auto pay was set to pay in 3 freaking days. Send a text, make a call, so many other options than ruining all of the food that needed to stay cold/frozen.
Dominion Energy Virginia
Date: 10/18/2023
Thank you for allowing Dominion Energy to assist you with your billing concern. We strive to maintain communication with our customers regarding any actionable changes to their account status. Our records indicate that notification was mailed to you on August 30, 2023. Should you need any further assistance, please contact customer service at **************.Review fromEm D
Date: 09/14/2023
1 starEm D
Date: 09/14/2023
I am beyond words, but the inordinate number of poor reviews and the low rating only serve as a painful reminder of all we as a family are experiencing at the moment. We closed our electric account one day after the house sold and new owners took over. Sadly, it was also shortly after our mothers death. Dominion Energy closed the account and notified us of a credit that was due. However, rather than refunding us the credit, they pulled not one final bill, but another a month later, despite a credit on the account and the account closure. Innumerable hours (more than 10 at last count) on the phone with representatives, sending sensitive information, death certificates of both my mother and my father, their ***** outlining the executor, etc. all have yielded nothing but an endless loop of phone calls and drama. Somehow they can pull money out of a deceased persons account, but cannot credit it. In a period of mourning, this just adds insult to injury. And despite seeking a conversation with someone at the company who actually has the authority to resolve the matter, we keep getting the run around. I am just grateful I no longer live in VA and have to deal with them. But as a matter of principle and in honor of our other and father, we are not willing to just walk away and let them get away with withholding our credit, which by reading other's reviews, seem to suggest they routinely do.Dominion Energy Virginia
Date: 09/18/2023
We regret the experience explained in your review and appreciate the opportunity to research the issue. With respect to privacy and state regulatory filings, prerequisites are in place to protect the consumer. Records suggest the prerequisites for issuing the refund check have been met and payment was mailed 09/08/23. Please contact our *********************** at ************ if the payment has not been received after 14 business days. Thank you Customer *************************************************************Review fromPatrick P
Date: 09/12/2023
1 starThis company ***** they hate their customers. Why cant their be a law governing this????Review fromKayla S
Date: 09/11/2023
1 starKayla S
Date: 09/11/2023
I have had to contact dominion energy over 10 times within the past 3 months because they keep charging me an extra $86 to all my bills because of a security deposit THAT IVE ALREADY PAID!!! if I could rate lower than one star I would. Im convinced its a bunch of idiots over there that work as NO ONE can get this simple issue resolved and its been MONTHS!!!Dominion Energy Virginia
Date: 10/17/2023
Thank you for allowing Dominion Energy to assist you with your billing issue. Our records indicate that the situation has been resolved, and your account was credited for the additional deposit installment paid. Should you need any further assistance, please contact customer service at **************.Review fromEric S
Date: 09/09/2023
1 starEric S
Date: 09/09/2023
Horrible customer service. ********************** went out at noon *** to a small thunder storm and was told power would be back on between 5 and 8pm. Saw three large Dominion trucks not a mile from the house at 4. Now they are saying they do not know when it will be restored. Entire road is out. I call customer service and there is a dog barking an music playing in the background. I mean no disrespect but the lady didn't have a clue....I suggest a good generator.Dominion Energy Virginia
Date: 10/25/2023
Better Business Bureau, Thank you for the feedback. We regret the issue the customer explained in their message. Dominion Energy has contacted the customer and addressed their concerns. Again, thank you for allowing us the opportunity to review and research this matter. Dominion EnergyReview fromHelen V
Date: 09/06/2023
1 starHelen V
Date: 09/06/2023
Dominion will keep your deposit. We have been waiting for the security deposit to be refunded. It was supposed to happen after 12 months, and its been 20 months now.Ive been calling non-stop for the past few months and each time they say it will be credited that same week. We are still waiting!Dominion Energy Virginia
Date: 09/13/2023
We contacted our customer and have addressed their concerns. The customer was satisfied with our response and actions.Review fromSirrena A
Date: 08/30/2023
1 starSirrena A
Date: 08/30/2023
I had an employee come to my house and ask if I wanted the smart meter, I said no and they left. They waited till I left then trespassed and put the meter on anyway. The company only sent the notice a couple of days before and never sent any paperwork for us to review our options. The company and their employ were very unprofessional and no apology is enough. I will not change my mind or my review. They are pathetic...Dominion Energy Virginia
Date: 10/30/2023
Dear Better Business Bureau,Thank you for contacting us. We have attempted to contact our customer to speak regarding the matter and have not had a response. We would appreciate the opportunity to discuss any and all concerns you may have.Thank you again for the opportunity to address your concerns. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.Should there be additional questions regarding this matter, please feel free to contact us.Sincerely,Dominion Energy Customer Relations and PolicyReview fromKendal P
Date: 08/24/2023
1 starKendal P
Date: 08/24/2023
Four months after I moved I got an automated call that my account was past due. I paid my bill in full on May 24, 2023. I called customer service to straighten out this problem but couldn't get customer service rep. to help so she transferred me to the dispute department (she wouldn't give me direct number) where I was placed on hold for 1-1/2 hours. I'm sorry this is just not acceptable and is just borderline fraud. What the hell?Dominion Energy Virginia
Date: 11/20/2023
Better Business Bureau, Thank you for the opportunity to investigate this customers concern. We regret the issue the customer explained in their contact to the Better Business Bureau. Dominion Energy has contacted the customer and explained the billing and account status. The customers concerns have been addressed.Again, thank you for allowing us the opportunity to review and research this matter.Dominion EnergyReview fromBrian G
Date: 08/22/2023
1 starBrian G
Date: 08/22/2023
Dominion Energy's web site is NOT user friendly in fact it is absolutely user unfriendly. I have tried unsuccessfully to log on approximately 48 times with no success. When I called Dominion Energy customer service they attempted to fix the problem with no success. Then they put me on hold for web site support for over an hour and then they never answered. It is hard to believe anyone in management at the company knows how VERY POOR the service is.Dominion Energy Virginia
Date: 08/26/2023
We regret that our customer has experienced such frustration on the Dominion Energy website. We reached out to our customer at the email on the review with an offer of assistance by calling our offices. We feel confident we can resolve our customer's concerns.Review fromSarah H
Date: 08/21/2023
1 starTerrible customer service access. Can't login to my account. Can't get through to a person on the customer service phone line to fix this. When I got through to a 'person' they said they couldn't hear me and then said to contact emergency services if it was an emergency. This is completely unacceptable.
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