Reviews

This profile includes reviews for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dominion Energy Virginia has 7 locations, listed below.

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  Dominion Energy Virginia

  600 E Canal St. Fl 16 Richmond, VA 23219-3852

  
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  Dominion Energy Virginia

  PO Box 26666 Richmond, VA 23261-6666

  
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  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

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  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

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  Virginia Power

  11133 Fairfax Blvd Fairfax, VA 22030

Review Details

• Review fromFranklin C

  Date: 04/13/2023

  1 star
  Trying to update a name change on an account is next to impossible. Called various times, at different times of the day, and the best is to send me to an "account specialist." You WILL wait at least an hour to talk to this person, and they will leave you on hold just to hang up on you. Worst service I have ever had to suffer.

• Review fromTodd C

  Date: 04/12/2023

  1 star
  I have had more issues with Dominion in 2.5 years than the previous 30 years with **** and TECO combined. Allowing this monopoly is incredibly anticonsumer.

• Review fromSteven P

  Date: 03/24/2023

  1 star
  Worst company EVER! Threatened to shut off service even though the bill was paid.

• Review fromC. A.

  Date: 03/17/2023

  1 star
  horrible experience! My bill from winter times has been increase from ******* monthly. during the pandemic Dominion energy received money to help customers like me who were having financial hardship. I filled out an application back on 07/2021 my debt was around **** at that time., I never received any respond from them to help me with my past due. I set up payment plan for 24 months that I being paying for a few months but higher bill came out in the month of November, December January, February very high I being paying ******* monthly including my payment plan but last month I couldn't paid $900 and dominion Energy cancel me the payment arrangement I had with them. I have a disconnect notice with a past due of ***** plus 559 from February that if I don't pay they will disconnect the service. every year my bill is higher it's look like I'm paying for a commercial than my house. they have never have told us a way to help us reduce the cost. I'm very disappointed with this company you can't reach them by email. I wish I can switch to a different company but unfortunately is the only company in my area. My friend has NOVEC but they don't provide service in my area. I tired of paying too much money in electricity, I being having serving since ****.

• Review fromClaudia T

  Date: 03/17/2023

  1 star
  Company is hard to reach by email when you need them to help you. Higher cost, and don't try to help you when you need a payment arrangement whe you do need it because you balance is high and can't pay all at once.my bill during winter times comes out like $700 and up monthly. We have a single home and bill seems like a commercial place. I Have call and they said that is the bill. Dominion energy received funds to help people in the pandemic.my husband sent an application on 07/2021 and never received a response at that time our bill was **** and we have tried with payment arrangement but we haven't be able to pay it off because monthly bill + the payment arrangement comes alot bill goes up instead of down. It is so frustrating because the only solution that you get is if you don't pay the total amount your electricity will be disconnected. Very disappointed.

• Review fromRachel S

  Date: 03/05/2023

  1 star
  Malicious to consumers, increasing rates and charging consumers for their projects which in turn increases their bills. Leave Veterans with serious medical conditions that requires electricity out of service and disconnects them and close their account so they have no way of getting help.

• Review fromHeather M

  Date: 03/02/2023

  1 star
  Won't let me pay my bill. The website doesn't work and neither does the online payment. Keeps telling me the account number is wrong even though I'm 100% positive it is correct.

• Review fromMarci W

  Date: 03/01/2023

  1 star
  Absolutely gorgeous day and our power is out yet again. Why is Dominion allowed to be a monopoly? Maybe if we had another option, wed have better service . . .

• Review fromMoses A

  Date: 02/24/2023

  1 star
  I wish I could give them negative stars. Unbelievably high prices - zero competition. Basically a monopoly. They have a 24 hour stop service request, so if you move out and happen to be done after 5pm on a friday - you've got to wait until the following Monday to stop your service. In the meantime they will charge you extra and send you a bill for services not rendered or used by yourself. Call them and they give you the runaround - empty promises and understandings. Only care about collecting their money and there's bupkis you can do about it. I hope they get sued to oblivion. Beyond irate.

• Review fromLaShondra S

  Date: 02/17/2023

  1 star
  Dominion is extremely too high and taking people's monies. My bills are ridiculous every month and I have been doing all I can to reduce the bill monthly, but doesn't work. Bills range between $300-400 per month. How do they expect people to survive with bills like that. Not everybody is rich or can afford these outrageous bills per month with all of our other expenses. People have children and all, and have to worry each month about getting a disconnect notice because of these expensive bills. I surely wish we had another electric company,because Dominion is a rip off and should be ashamed of themselves.