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Business Profile

New Auto Parts

Advance Auto Parts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

This profile includes reviews for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advance Auto Parts has 1502 locations, listed below.

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    Customer Review Ratings

    1.4

    Average of 80 Customer Reviews

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    Review Details

    • Lisa W

      Date: 09/23/2024

      Lisa W

      Date: 09/23/2024

      Zero Stars
      Employees at the store on ** ** *** ****** ****** ******* *****, has the Worst Possible customer service!
      Unacceptable!!!

      Advance Auto Parts

      Date: 09/24/2024

      Lisa, thank you for
      leaving this review for one of our store locations and we apologize for the
      inconvenience. Please give us a call at ************ option * to escalate this
      further to the leadership team.

    • Jeffrey S

      Date: 09/06/2024

      Jeffrey S

      Date: 09/06/2024

      Bought alternator with lifetime warranty at end 12/2022. Was not charging well so went back on February 2023 to mechanic shop on point mechanic where I bought and he replaced. Yesterday 9/5/2024 alternator dies not charging at all, had to jump battery in my car. Went to mechanic shop on point and he said liferime warranty is only one time replacement. That's not lifetime! I had to replace their defective alternator in less than 2.months and now he says advance auto didn't want to replace. He says he convinced them and got replacement but said was last time. Ripped me off 128 just to replace alternator labor. I expect a response from advance auto and get my money back so I can buy a good alternator not this junk they sell

      Advance Auto Parts

      Date: 09/07/2024

      Mr. *******, thank you for leaving this review and we apologize for the inconvenience. Please have your mechanic give us a call at ************ option * to escalate this further to the leadership team.


    • Susan R

      Date: 09/04/2024

      Susan R

      Date: 09/04/2024

      Their website indicates free installation of auto batteries. Nowhere does it say they only free install batteries bought in their physical store. If you buy a battery on their website they will NOT install it. They use false advertising.

      Advance Auto Parts

      Date: 09/05/2024

      We apologize for the inconvenience this caused. Our Team Members can install most vehicle batteries but there are some models that do require professional installation. Our store can not install a battery if it requires professional installation.  

    • george m

      Date: 08/01/2024

      george m

      Date: 08/01/2024

      Purchased a $92 Slime 12 volt electric outlet air pump from Advance Auto today. It struggled to inflate a small tire beyond 37psi and smoked at 42 psi. Returned it with receipt within two hours of purchase . Manager denied return saying it is company policy because I may have just wanted it for one time emergency use. Brilliant policy! Alienate your good customers out of fear of potential bad.

      Advance Auto Parts

      Date: 08/02/2024

      We are sorry to hear of the trouble you are having with your air pump.  You will be contacted at the email listed on the review for further assistance. You can also call ************ for further assistance if you prefer to speak with some directly.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. 

    • Darien H

      Date: 07/09/2024

      Darien H

      Date: 07/09/2024

      This place is a joke now. I went in yesterday and the employees were on their cell phones as if they were more important than helping me. The guy Que has a bad odor problem and had an attitude, management can’t know how he smell. They lack knowledge or maybe they just lazy, I hope they close this location, or cooperate can’t know how this store location is being ran. Such a disgrace to the advance name. I’ll never visit this location again and I will definitely tell my community as well as my fellow car enthusiasts.

      Advance Auto Parts

      Date: 07/09/2024

      Thank you for the feedback. If you would like to escalate the issue, please reach out to us at ************.

    • Douglas R

      Date: 06/20/2024

      Douglas R

      Date: 06/20/2024

      Went to Advance Auto on 09 June 24 on **** ******* ********** ** ***** with an issue with my car battery which was still under warrantee. I explained to them that we had to jump the battery and that I had it on a charger that gave me a fault. They hooked it up to their worthless diagnostic and said then battery was good and they wouldn't warrantee it. After losing my cool, I took it a **********. They did a proper diagnostic and found the battery had a bad cell. I paid around $250 for the battery at advance auto which was still on warrantee and had to buy another one from a **********, again having to spend another $250 to replace a battery from Advance Auto that was less than a year old. DO NOT BUY ANYTHING, ESPECIALLY AUTO BATTERIES from Advance Auto. They have no clue or honor

      Advance Auto Parts

      Date: 06/21/2024

      We appreciate your review of our store location. We do apologize for any inconvenience you have ran into exchanging an item under warranty. If you ever have any difficulties exchanging an item in the future, please feel free to call our support center at ************** so we can address it in the moment. One of our Dept. Of Customer Success Supervisors will be reaching out to you via email shortly. Thank you for choosing Advance.

    • Anatoly F

      Date: 06/19/2024

      I was reset incorrectly for buying two batteries and I can't change the batteries in any way .

    • Lynne B.

      Date: 06/14/2024

      Lynne B.

      Date: 06/14/2024

      Auto Battery bought here on 3/16/24.
      5/30/24 Auto Battery dead. Towed car to ******* *********. ******* diagnosed problem with bad battery with minimal charge.
      6/13/24 Manager at Advance Auto Parts/ *** ****** ** would not replace my battery. No refund.
      6/14/24 Owner of store called me,stated “ you know how auto dealers are”. Our company policy is to not replace auto battery if there is still a charge on them”. I had to buy another battery- went to *******.
      I have had no further problems.
      Poor customer service and no motivation to assist with customer complaints at this store.
      Do not buy a car battery from this store.

      Advance Auto Parts

      Date: 06/17/2024

      Thank you for the feedback. If you would like to escalate the issue, please reach out to us at ************. 

    • Tom M

      Date: 05/14/2024

      Tom M

      Date: 05/14/2024

      We bought a car battery not even a year ago. It died. We took it back to the SAME advance store, they tested it, and even their test equipment said it was dead and recommended replacement. The batter wasn't even a year old. After all was said and done, they told us we owed 20 some dollars since the price of the battery had increased that much since we bought the last one. Sorry, but FREE REPLACEMENT should be FREE, no matter if the cost went up or not! If it had dropped in price I'm sure we wouldn't have gotten that difference back! This happened in *********** **. Had another experience at a different location. Between these two bad experiences, I will NOT be going to another advance auto parts store unless I have no choice ( which is no real choice).

      Advance Auto Parts

      Date: 05/15/2024

      Hello Tom, we appreciate your review of our ********** location. We do apologize for any inconvenience you have ran into exchanging an item under warranty. We would be happy to attempt to assist you further though. We have recently sent you and email regarding a check for the difference mentioned above. If you have any additional question or concerns please give us a call to our support center at ************** or respond to that email for more assistance. Thank you for choosing Advance.

    • Earnest L

      Date: 05/07/2024

      Earnest L

      Date: 05/07/2024

      I purchased 2 alternators from the advance auto parts in ************ **  and both were garbage so I called them to ask them about my warranty which is only 10 months old and they said my warranty has expired and I have my receipt stating such"" a very very crooked buisness I would suggest to never ever buy anything from any advance auto parts in ************ **

      Advance Auto Parts

      Date: 05/08/2024

      Thank you for
      leaving this review for one of our store locations and we apologize for the
      inconvenience. Please give us a call at ************ option * to escalate this
      further to the leadership team.

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