Business Profile
New Auto Parts
Advance Auto PartsHeadquarters
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Reviews
This profile includes reviews for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.4/5 stars
Average of 80 Customer Reviews
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Review fromTiffany G
Date: 04/16/2024
1 starTiffany G
Date: 04/16/2024
Placed an order o line last week with my bank debit card. Had to return because they always say something is in stocks and it never is. They said the money would go back to my card in 3 to 5 business days. It's been 6 now and I call customer support and they say the system messed up and issued me a virtual gift card and the only thing they can do is cancel it and issue me a check. I will have to pay to cash the check because it's not free. I want my money returned to my card like it was supposed to be and I was told. You cannot take someone's money and not return it to where it came from especially if it's not the payment type you received.Advance Auto Parts
Date: 04/17/2024
Thank you for your feedback. You will be contacted regarding your review. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.Advance Auto Parts
Date: 04/17/2024
Thank you for your feedback. You will be contacted regarding your review. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.Review fromJoe J
Date: 04/08/2024
1 starJoe J
Date: 04/08/2024
Just Stay away if you order online and need to do a return. They only return to original payment and will not give store credit even when you tell them the card does not exist anymore you bought this on due to being hacked. Now I have 50.00 in limbo somewhere but needed new headlights that were only 6 months old. What a joke!!!!!!!!Advance Auto Parts
Date: 04/09/2024
Thank you for providing us with the opportunity to address your complaint. It is important for us to hear from our customers, and we will strive to meet your expectations. I am sorry to hear of the trouble you are having with your return. I will be contacting you at the email you have provided for further assistance. You can also call ************ for further assistance. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review fromMichael B
Date: 04/02/2024
2 starsMichael B
Date: 04/02/2024
Around my area there are many retailers from which to purchase auto parts. For my past 3-4 purchases (batteries and air filters) I've used AAP and have had good experiences with parts availability and their customer service. However, I'm beginning to believe that AAP rebate offerings are a big sham. I submitted a form on Dec. 13, 2023 for a K&N air filter purchase rebate that purportedly would take 6-8 weeks to receive - today is April 4, 2024 and no rebate. I've sent two email inquiries (Feb. 27 and Mar. 28) and their replies have been the same "throw-down" word-for-word response that my rebate is being processed. According to "Track A Rebate" on the AAP website, my rebate payment was processed on Feb. 5.
Bottom line, I don't fault their local store in any way but I refuse to do business with a dishonest retailer.Advance Auto Parts
Date: 04/03/2024
Thank you for leaving this review regarding the rebate program. We are sorry to hear you are having such difficulties redeeming the rebate from your purchase. For more assistance with rebates, please contact their team at ************** as we can only see the same information you see on the rebate page. Please give us a call at ************ for any further assistance with this issue. Thank you for choosing Advance.Review fromDONNAKAY S
Date: 02/27/2024
1 starDONNAKAY S
Date: 02/27/2024
After receiving the wrong air filter for my car, I attempted a simple return. Lemont was very polite and apologetic. After entering the item in the register, he required a code from the Store Mgr. Stacy. She was on the phone and refused to put the party on hold or write it down to proceed. After approx. 13 min I said could you please put that party on hold or write down the code so I can get to my appointment. Stacy ignored my plead and after another 4min walked up to the register and said that the Client on her call spends thousands of dollars at this store and is far more important then my DYI project! And that I should leave right now and go to another store. I said please provide the code for this return (it was the store error and I have my receipt) she said no, please leave now and go to another store. All stores are open to the public for DYI projects and NO person should endure this unprofessional behavior. I would NEVER have someone with this mindset represent my store and obviously not qualified to work with the general public.Advance Auto Parts
Date: 02/28/2024
Ms.*******, thank you for leaving this review for one of our store locations and we apologize for the inconvenience. Please give us a call at ************ option * to escalate this further to the leadership team.Review fromSteve F
Date: 02/16/2024
1 starSteve F
Date: 02/16/2024
I bought rotors and pads for a brake change. I paid for everything at ***** store, but had to pick up the rotors from the ****** **** location down the road. I used the pads, but the rotors did not need changing on my car. I tried to return the unopened rotors to the ***** store on ** ******* where I paid. The associate told me I had to return them where I picked them up, as it was their stock. So I tried to return them at the ****** **** location.
When I got there at the ****** **** location, the associate in the leather jacket with a constant toothpick in his mouth told me they could not take returns that were more than $100 value without manager approval, even unopened with a receipt (which I had). He stated I could only bring them when the manager was there, and they were only there from opening until 2pm. I asked how long do I have to return the rotors, he stated" its up to the manager". I said I work during those hours. He said "that sucks". So I left.
I called the manager of the ****** **** store and verified what leather coat told me, and yes, the manager does not trust his employees to take returns. And he got off at 2, but the other manager "should" be there.
I then reviewed the return policy the website and confirmed you can return a part to "any" location with the receipt and do not need manager approval. Also, the website stated there is a 45 day return policy, not manager discretion.
I won't spend another dime at any advance Auto parts store again. In truthful employees all the way around up to the management level. No thanks.Advance Auto Parts
Date: 02/17/2024
Thank you for your feedback regarding store #****, located at ***** ** ****** ****. Please give us a call at ************ option * to escalate this further to the leadership team.Review fromStephen C.
Date: 02/05/2024
1 starStephen C.
Date: 02/05/2024
I went here on 10/13/2023 to purchase a cabin air filter and two wipes for a car I was not driving. I asked the sales associate who was very friendly to help me find these as I had no cellular internet at this location.
They found the correct parts in the computer and in the cash register sold me the correct parts. However, in reality they had picked up the wrong box for the air filter instead of a "PBC35660" they picked up a "PBC35530".
When I went to install the part two days later I realized I had the wrong part. I returned to the store and worked with a different associate. They were unable to locate the transaction through the rewards card used. I had accidentally brought the wrong receipt. I was informed I needed some form of receipt to do the exchange. So I went back home, and found the correct receipt and returned.
Upon returning to the store we discover the receipt and says I was sold the correct part. The part I need to return is not the correct part. Therefore, I cannot return it.
This is absurd. The stores associate sold me the wrong part and another associate refuses to accept the exchange of a brand new looking filter sold to me a few days earlier. I am informed I now need to return to the store a fourth time to speak with a manager. Who knows if the manager will even help me, as they seem pretty determined to not help me.
UPDATE:
TLDR: Manager is extremely unfriendly and refuses to assist me, shop somewhere else.
It turns out the store never bothered to "investigate" this claim and still to this day refuses to acknowledge their employee sold me the incorrect part after ALSO ringing up the incorrect part. I had given up on this and decided to let it go, but needed to get a part from the store as the other part shop didn't have it in stock. I went back in and tried again and the manager was not in, big surprise, so an employee called the manager who IMMEDIATELY and without hesitation calls me a lair.Advance Auto Parts
Date: 02/09/2024
Mr. *****, I am sorry to hear about the issue with one of our stores and the air filter you purchased. If you would like this looked into, please reach outto our Customer Support Center at ************ option *, 9:00am - 6:00pm Monday through Friday, and we will behappy to assist you.Our promise is to provide superior customerservice and offer high quality products when you need them. Thank youfor allowing us to respond.Review fromjohnny g
Date: 01/31/2024
1 starjohnny g
Date: 01/31/2024
dont buy fuel pumps from them i had 2 pumps go bad in 2 years 2nd pump left me broke down in ****** ***** took 2nd pump back for warranty the manager said theres no warranty because ive replaced it twice iwiil not purchase any from them ever again this happened in *** **** i spent alot with them over the years not any moreAdvance Auto Parts
Date: 02/01/2024
Mr. ******** thank you for your feedback. I am sorry to hear you had trouble with your fuel pump. Advance Auto Parts will be contact you regarding your review. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.Review fromTimothy S
Date: 01/04/2024
1 starTimothy S
Date: 01/04/2024
Placed an order online on 1-2-2024.
I used money from a gift card to pay for part of the cost, the rest went on my credit card. Have a email from my bank about the purchase, also shows on my online bank account. after not receiving anything from Advance auto parts about shipment I started looking into the status. Tried several times to contact customer service and each time was told they couldn't find any order then they disconnected or hung up on me. Guess I'm out the money from my gift card. Now I have to spend my time dealing with my bank to see if they can put a stop payment on it. Will not do business online with them and unfortunately the nearest store is a hour drive.Advance Auto Parts
Date: 01/05/2024
Thank you for contacting Advance Auto Parts. We appreciate your feedback. I do see that you have reached out to us previously on this issue and we are happy to assist you with this. When you call our customer-first service center (************) please reference Case #******** so that we may further assist.Review fromBernadette S
Date: 12/26/2023
5 starsBernadette S
Date: 12/26/2023
Shout out to Jim at ******** **** advanced auto advanced auto. Thank you for going above and beyond to help me with my headlights.
My Christmas miracle.Advance Auto Parts
Date: 12/26/2023
Hello Ms. *****,Thank you for taking the time to leave this review! We aim to provide our customers with exceptional service, and we're delighted to hear that our store is taking care of our customers. Thank you for shopping with Advance Auto Parts and Batteries!Review fromFrank S.
Date: 12/18/2023
1 starFrank S.
Date: 12/18/2023
Would not honor battery warranty after ford garage rejected a battery on a battery that wasn’t even a year oldAdvance Auto Parts
Date: 12/19/2023
Mr. ******* I am sorry to hear you had trouble getting a battery warranty honored. If you would like this looked into, please reach out to our Customer Support Center at ************ option * and we will be happy to assist you.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Frank S.
Date: 12/21/2023
I finally got in contact and Advance Auto made it right by reimbursing for the battery. Thank You
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