Business Profile
New Auto Parts
Advance Auto PartsHeadquarters
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Reviews
This profile includes reviews for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.4/5 stars
Average of 80 Customer Reviews
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Review fromDylan S
Date: 12/17/2023
2 starsDylan S
Date: 12/17/2023
Usually really good but lately been alot of bait and switch see a price on something and th3n they say something is wrong and charge over that sticker price. Called corporate then said they didn't care and have instore fix it and they won't pr I wouldn't of called corporate but neither will do anything about itAdvance Auto Parts
Date: 12/18/2023
Hello, thank you for taking the time to leave this review! We aim to provide our customers with exceptional service, and we're sorry to learn that your visit with one of our store locations resulted in a low rating. We've forwarded your feedback to the field leadership team of this store so they may further investigate and use this as a training opportunity. We certainly hope to retain your business going forward. Please give us a call to our support center at 1-************ for more assistance. Thank you for shopping with Advance Auto Parts and Batteries!Review fromKay B
Date: 12/16/2023
5 starsKay B
Date: 12/16/2023
Eddie and Shawn at the ******* ** ****** ***** store are amazing! I came in to return some parts from the advance auto store on ******** ** ** ***** as I was furious to find they sold me used parts and Eddie and Shawn were so patient and understanding they helped me get exactly what I needed and they showed true compassion and care for my situation! I will forever go to this store. Their customer service is unmatched !!! Thank you so much again guys !!! They deserve a raise!!!Advance Auto Parts
Date: 12/17/2023
Hello Kay, we love to hear feedback as it is very important to us. We do our best to provide world-class service and are happy to hear our team members were able to assist you. Please feel free to continue to leave us any comments on any future visits and we do hope you shop with Advance soon.Review fromBritton E
Date: 12/14/2023
5 starsBritton E
Date: 12/14/2023
Their customer service ladies are very nice and totally understanding. No one is doing great when their car breaks down but they made part buying painlessAdvance Auto Parts
Date: 12/15/2023
Hello Britton, we love to hear feedback as it is very important to us. We do our best to provide world class service and are happy to here out team members were able to assist you. Please feel free to continue to leave us any comments on any future visits and we do hope you shop with Advance soon.Review fromJames B.
Date: 12/06/2023
1 starBought directional/window washer switch from advance. They said they had one at this store so I drove 25+ miles to pick it up. The man in charge at the time exceptional employee handled situation right asked if I could actually see the part. Took it out of the box showed it to me and it was the right part. He told me that I could return it if I did not use it because I was not sure whether or not it was the part I needed. As it turned out it was not the part I needed so I did not even install it so when I went to return it the manager of the store, Alex said no it’s electrical. You cannot return it got it a big argument he handled it the wrong way got loud And became very disruptive. . I told him if I didn’t get to see what was inside the box I would never bought it for all I know there could’ve been a Barbie doll inside that box. Again I don’t know how they can sell you a item if they can’t prove to you it’ works also it’s what’s you want inside the box and you can return it it you never use it! Very unprofessional will never shop at one of these stores again and never recommend anyone else too.Review fromSmith J
Date: 12/04/2023
2 starsSmith J
Date: 12/04/2023
Never again will I walk into an advanced auto parts I went to 3 different stores In the **** ***** and *** ********** area every employee smelled like weed 3 different stores and everybody smelled like weed is it that they have to scrape the bottom of the barrel for stoners to get me auto partsAdvance Auto Parts
Date: 12/05/2023
Thank you for bringing this to our attention. We are escalating this to the field leaderships in those three stores to be addressed. If you have further questions or concerns, please call our Support line at **************.Review fromTom J
Date: 11/29/2023
1 starTom J
Date: 11/29/2023
This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number). Repeated calls to corporate and they claim that it can take 3 months to come back to them (in this day of computerized ACH's and such, this is complete bollocks!), then they'll refund me in another way. So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the crappy rebuild) AND have to fork out ANOTHER $200 for one from ****. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc., in the amount that Advance claims they refunded. Advance corporate doesn't care, they're just glad that they got my money and will never refund me. I've shifted to buying my own and parts for customers vehicles from other sources now.Advance Auto Parts
Date: 11/30/2023
Ms. ******,
Thank you for providing us with the opportunity to address the review that Mr. **** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.
The refund of $122.56 was sent to Mr. ****** bank on 09/24/2023, to date the bank has not sent the credit back to us. Until we have the credit back from the bank (********** ****** *****) we cannot issue a check for the refund. We have provided the Acquirer Reference Number of *********************** that the bank should use to locate the refund.
Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.Review fromErick M
Date: 11/15/2023
1 starErick M
Date: 11/15/2023
Me and my dad purchased a battery from the *** **** location in December 2021 before the location closed recently. The purchase was made in cash. The warranty to my battery is until 2024. The battery was purchased under my father’s perks number and since he has passed away. I went to advanced auto parts in *** **** and they said they couldn’t help me. After about 40 minutes on the phone with the customer service they said it wasn’t transferable. I was with my father at time of purchase and deserve the warranty still left to replace the batteryAdvance Auto Parts
Date: 11/17/2023
Thank you for providing us with the opportunity to address the review that Erick ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.
Our Battery warranties are non-transferable. The original purchaser of the battery would need to contact us for the warranty. Your
warranty begins the day you purchase the battery and expires at the end
of the warranty period printed on your original receipt and Order
Confirmation email, or when you sell your vehicle, whichever occurs
first. This warranty cannot be transferred to anyone at any time.
Our promise is to provide superior customer service and offer high-quality
products when you need them. Thank you for allowing us to
respond.Review fromame k
Date: 11/06/2023
1 starame k
Date: 11/06/2023
i ordered a part online and it turned out to be used! no location wanted to return the part for me. called corporate and they said “we stand behind our teammates and will not force anyone to return the product” since when do they stand behind their employees? * ****** *** ******* *** *** ***** *** *** ********** **** ****** ***** ***** ** ** * ***** ***** *** ** ******* *** * ****** ** ** *** **** *** ******* ** ****** ****** ***** ******* *** ******* ** ******** ******** **** **** ** ** ***** ********* ********** *** ******* *** ***** ********* ******** ** *** * ******** ******* *********** *** **** ****** ****** ***** *** ******* ** ** *** ***** **** *** ***** ****** ********** *** ***** *** ********** now i’m stuck with somebody’s crusty old o2 sensor because the associate who returned the item in the first place never checked to even see if it was a new return!!! very disappointed all around with advance auto parts and will NEVER shop there again! i currently am employed by a company who does DAILY BUSINESS with advance and the company has decided as well to NOT SHOP THERE EITHER. not only did they lose some customers who spend hundreds of dollars there every week combined but also a very large commercial account. very disappointed in all who i’ve had to deal with in the company especially the corporate associate and his manager who said they refused to help me.Advance Auto Parts
Date: 11/07/2023
Thank you for leaving this review of one of our store locations. We are so sorry about your experience with a return in our store. We will have this information forwarded to the Leadership Team of the store. It will let the store know of their shortcomings or strengths they have and how they can improve their customer experience. We again apologize for any inconvenience you experienced. We can assure you this will be addressed. We want our customers to have more than just a 1-star experience. We hope in time you give the store another chance to provide you the service you deserve. We will be reaching out to you directly via the email address you provided to help resolve this issue as well. Thank you for choosing Advance.Review fromJosiah O
Date: 10/25/2023
1 starJosiah O
Date: 10/25/2023
I purchased a starter from a young lady at the counter. We both searched on the screen and found my identical starter. I gave her the model number she entered it in and said OK you are right that is the correct one. After bringing it home and installing it, although the starter worked, it would not start the car immediately. Had to take it to ****** for a factory starter( like the starter it showed on the computer screen at Advanced Auto Parts. Almost $400 in today’s economy is highway robbery.Advance Auto Parts
Date: 10/29/2023
We love to hear feedback as it is very important to us. We do our best to stay competitively priced, so it is helpful to know where we need to improve. A way to combat our prices is to shop online with us as we offer many promotional discounts for doing so. We also offer price matching in many cases as well. We are happy to assist you with a refund if one is still needed at this time. Please give us a call at ***********. Feel free to continue to leave us any comments on any future visits and we do hope you shop with Advance soon.Review fromJimmy B
Date: 10/09/2023
1 starJimmy B
Date: 10/09/2023
They admittingly sold me the wrong part. They refused to refund for the part.Advance Auto Parts
Date: 10/10/2023
Thank you for leaving this review of one of our store locations. We are so sorry about your experience with a return in our store. We will have this information forwarded to the Leadership Team of the store. It will let the store know of their shortcomings or strengths they have and how they can improve their customer experience. This will also allow our field leadership the ability to address the behavior of the team members. We again apologize for any inconvenience you experienced. We can assure you this will be addressed. We want our customers to have more than just a 1-star experience. We hope in time you give the store another chance to provide you the service you deserve. We will be reaching out to you directly via the email address you provided to help resolve this issue as well. Thank you for choosing Advance.
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