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Customer Review Ratings
Average of 110 Customer Reviews
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Review fromGlenn A
Date: 12/05/2024
5 starsGlenn A
Date: 12/05/2024
Enjoy working with Surefire Local for the past 28 months. Everyone has always been very helpful and easy to contact when I have questions . They do a great job of posting on my social. Their platform is very helpful and easy to use.
Surefire Local
Date: 01/06/2025
Thank you *****! We are always here to help, please let us know if there is anything you need.Review fromMichael P
Date: 12/04/2024
1 starMichael P
Date: 12/04/2024
From the outset, Integrity Device Repair's journey with Surefire Local has been fraught with unfulfilled promises and persistent issues. Despite the initial assurance of a seamless experience, the reality was starkly different. The platform consistently failed to meet the expectations set forth in the SLA agreement, with frequent delays and unresolved issues that hindered our operations.
One of the most frustrating aspects was the delayed response time from customer care. Our ticket submissions often languished without timely resolutions, leaving us unable to effectively utilize key features like GeoJuice or respond to customer reviews. This lack of support severely impacted our ability to engage with our clientele and manage our online presence effectively.
The website development process was another area of significant disappointment. Promised a completion timeframe of 30-45 days, we found ourselves waiting far longer, with resolutions taking an exasperating 5-8 days to materialize. When the website was finally nearing completion, the quality was subpar, with mismatched font families and other design inconsistencies. Despite our repeated requests for corrections, these issues were never adequately addressed.
Our attempts to seek a refund were met with silence, as our inquiries went unanswered despite multiple follow-ups. This lack of communication only compounded our dissatisfaction, leaving us feeling neglected and undervalued as clients.
Ultimately, Surefire Local failed to deliver on its promises, resulting in a deeply unpleasant experience for Integrity Device Repair. The breach of the SLA and the refusal to issue a refund have left us with no choice but to express our discontent. Based on our experience, we cannot, in good conscience, recommend Surefire Local to any business seeking reliable and responsive service.Surefire Local
Date: 02/28/2025
Hi *******,We are disheartened to read your reviews, and see that you feel this way about your experience. Your refund has been issued. Our records indicate an amicable settlement was reached for your account. Should you still feel there are issues left unaddressed, please contact ******************************Review fromCatherine O
Date: 12/03/2024
5 starsCatherine O
Date: 12/03/2024
We have used Surefire Local for the last 9 months. We have a monthly online meeting, which has been extremely helpful. Everyone we have dealt with has been professional, knowledgeable, and patient when explaining how to use their platform in the best way to help us continue to grow our business. We love the posting on our social media content. By using their system it has helped us be more diligent about our postings and certainly making them more professional. Our company highly recommends Surefire Local digital marketing firm.Surefire Local
Date: 01/06/2025
Thank you *********! We are always here to help, please let us know if there is anything you need.Review fromSteve H
Date: 11/27/2024
3 starsWe used Surefire Local for about 7 months before deciding to cancel. We already had a fairly competent marketing program set up, but their sales pitch sounded promising, so we decided to make the switch. The platform worked well enough, and the scheduled social media posts were generally adequate, although many of the posts required heavy modification because they seemed like they were produced by AI with no human review prior to publishing. The blog posts were very similar, looked straight out of ChatGPT, so they were sometimes not relevant to our businesses. Our Account Manager was great, very responsive, but I got the impression that their priority is volume and unloading as much manual input as possible, which left me doing a fair amount of work to clean up the rough edges. Overall, not a terrible experience by any means, and I could definitely see it being a valuable tool for a company with little-to-no existing marketing infrastructure. Ultimately, we saw a slight uptick in website traffic, but a steady decline in qualified lead generation, so we moved our marketing efforts back in-house. Onboarding and Offboarding was a breeze.Review fromEugene S
Date: 11/26/2024
5 starsEugene S
Date: 11/26/2024
Ive enjoyed using their platform and management of our ads. Always responsive staff.Surefire Local
Date: 01/06/2025
Thank you ******! We are always here to help, please let us know if there is anything you need.Surefire Local
Date: 01/06/2025
Thank you ******! We are always here to help, please let us know if there is anything you need.Review fromJeff P
Date: 11/19/2024
1 starJeff P
Date: 11/19/2024
I HIGHLY suggest anyone looking to hire a marketing/PPC firm NOT use this company! I suggest you find a local firm that you can call that will actually pick up the phone rather than some monthly fee schedule that promises to handle everything for you. As a professional contractor and business owner of over 30 years I have never had such a terrible & stressful experience. The communication with this Surefire is only scheduled thru email requests. You cant just call them when you have a problem and speak with someone. You have to schedule an appointment that ends up not delivering what was promised. An example is: I had constantly been requesting changes to be made to my PPC campaigns and my requests went unanswered for weeks at a time. After limping along with them for 6 months and giving them plenty opportunities to correct the errors I decided to fire them. Our direct contact **** was a nice enough guy but I felt like he was out on a island with no support. I tried on several occasions to get out of my agreement and they wouldn't let me out. I even reached out to the president of Surefire via ******** a few times asking him to contact me so I could address my concerns with his company and he never responded. This tells me he could care less about his customers. After several calls with their "cleaner" person I ended up having to pay them a unspecified amount of money to get out of the contract. If anyone has any questions about this company do yourself a favor and call me before you sign anything with them. My information is below if anyone wants a verbal testimony. **** ******** PresidentBloomfield **************************Surefire Local
Date: 11/25/2024
Hi ****,Thank you for sharing your feedback. Were sorry to hear about your frustration and apologize for not meeting your expectations during the onboarding process. Our goal is to provide a seamless and fast onboarding experience to get up and running on our platform, and we regret we fell short in your case.We had several onboarding sessions scheduled, but unfortunately, these were missed multiple times. While we understand personal situations can arise, these delays impacted your ability to get started as planned. Additionally, we experienced some issues with timely payments, which also affected the process.We wish you the best moving forward with your marketing efforts and hope you find a solution that works for you. If you ever reconsider working with Surefire Local, wed love the opportunity to earn your trust again.Review fromIsaiah P
Date: 11/14/2024
4 starsIsaiah P
Date: 11/14/2024
They do a pretty good job of managing our leads and social posts. Only thing they could do better is the social posts. It seems like they outsource this to someone in another country as some of the photos don't match US standards.Surefire Local
Date: 11/15/2024
Thank you for the review ******! Please do reach out to *****************************************************, and we will better address any of your concerns.Review fromLaura B
Date: 11/14/2024
5 starsLaura B
Date: 11/14/2024
"Since partnering with Sure Fire Local in 2019, our online presence has seen a remarkable transformation, directly contributing to significant business growth. Their expert technical support and reliable infrastructure have ensured our website operates seamlessly, delivering a consistently positive user experience that keeps customers coming back. Their proactive approach to security updates and performance optimization has allowed us to focus on expanding our reach without worrying about technical hiccups. We particularly appreciate their readily available customer service team, who are always quick to address any concerns and provide valuable insights, allowing us to make informed decisions about our website's development. Thanks to Sure Fire Local's expertise, we've been able to confidently scale our online platform alongside our growing customer base, solidifying our position in the market." HIGHLY RECOMMEND!Surefire Local
Date: 11/15/2024
Thank you *****! We are always here to help, please let us know if there is anything you need.Review from
Date: 11/14/2024
5 starsDate: 11/14/2024
Great company. Love the service, has greatly improved our organic search results month over month. Great support from my *** and highly recommend them. A+++Surefire Local
Date: 11/15/2024
Thank you ********! We are always here to help, please let us know if there is anything you need.Review from
Date: 11/14/2024
5 starsDate: 11/14/2024
It actually works. I was skeptical. I'm very happy with the results. A little pricey, but it pays for itself.Surefire Local
Date: 11/15/2024
Thank you *****! We are always here to help, please let us know if there is anything you need.
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