Complaints

This profile includes complaints for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyEyeDr

  8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

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  MyEyeDr.

  885 S Governors Ave Dover, DE 19904-4158

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  MyEyeDr

  7749 Matthews Mint Hill Rd Mint Hill, NC 28227-7598

• 

  MyEyeDr

  7808 S Tryon St Ste D Charlotte, NC 28273-4299

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  MyEyeDr

  860 Summit Crossing Pl Ste 110 Gastonia, NC 28054-2217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ***** received his eye exam on 8/5/22 from MyEyeDr located in Oxon Hill, Maryland, and I purchased the My Annually Supply Contact Lenses Program for $800. The next week my son ***** took 6 month’s supply of contact lenses with him to college and lost 6 months’ supply of lenses. The next day I call my MyEyeDr in Oxon Hill, Maryland, and requested 6 month’s supply of lenses under the My Annually Supply Contact Lenses Program which states on the website 1, Free replacement of torn or lost lenses. I called on 9/22/22 the LaPlata store and talked to the manager Lisa and she stated that she can only give me 1 month supply of contact lenses and I would have to pay for the other months per her District manager Alex H****. I am requesting to get the other 4 months of contact lenses for free under the program on the website. 

  Business Response

  Date: 10/04/2022

  Thank you for taking the time to speak on the phone with me today. I am happy we could find a solution so quickly for you. Feel free to keep my contact information for if you need further assistance. Thank you for choosing MyEyeDr. and we look forward to your next visit. Kind regards- Cody

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th I had a 12pm appointment for contacts. Upon walking in, they had a sign that masks were required upon entering but one of the doctors and another staff didn't have masks, nor did they enforce the policy with customers. My second issue is, upon making the appointment, no one told me my insurance didn't cover contact fitting. I know my insurance covers contacts but no one said anything about a fitting charge. So when checking out, I was slammed with a $145 fee. I told the girl I did not have that and she said then I don't want contacts. I said I guess not and left. I never even got any perscription for anything yet they are charging my inaurance for what?! I got an exam with no rx!

  Business Response

  Date: 10/10/2022

  I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. I have attempted to contact you a few times, but I understand we all have busy schedules. For that reason, I have reached out and left a message with my call back information or you can contact me at *****************@myeyedr.com. I look forward to hearing from you soon. Kind Regards, ****

  Customer Answer

  Date: 10/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:I have responded via email and never heard back!
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/12/2022

  Thank you bringing the issue you had at the office to our attention. We would be happy to assist and have reached out multiple times. Once you are available and ready to respond, we will happily assist. We have supplied direct contact information to your email that you are able to use when prepared. -Best Regards, Patient Relations.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment with my eye Dr that's in friendly shopping center I was booking appointment with girl over the phone this was the first time I needed new glasses cause mine were broken and I need them to see when I'm writing or reading something which is slot at my job after appointment was made I go-to the appointment I'm ready to check in receptionist takes my ******** card and informs me that it was not time for new glasses remind you they haven't seen me since 2019 they I form me that my insurance would pay for the exam but not the glasses so I made another appointment and can't get an appointment to 3 to 4 months at that time I find out that it was time for new ones but I was told differently by reception so the next appointment was set for Sep 13 which was yesterday I took a full day off work to only get there yet again and reception says at first they couldn't find me in the system I tell them I called on that prior Friday to make sure when my appointment was she told me September 13 asked her twice she assured me again September 13 at 3:15pm thereceptionist says when I get there that my appointment was September September 14 and just told me she will see me tomorrow remind you I'm riding the bus and missed a whole days pay to come to the eye Dr the time and date I was gave they really made things I inconvenience for me and then can't get an appointment again until December that's crazy basically I have been given the run around and I travel by bus so it like really inconvenienced me not once but twice they didn't see me at all

  Business Response

  Date: 10/03/2022

  Hi , I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. You can contact me at ***************@myeyedr.com. I did have an appointment secured for you 09/29/2022 and sent you an email with this information and the office tried to connect with you as well via email since we are having issues accessing the phone numbers listed. I can absolutely get you into another appointment as fast as needed and we can set that up for you once you connect with me. I look forward to hearing from you soon. Kind Regards, ***********; 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to MyEyeDr on 8/3/2022 and 8/5/2022 for an eye problem. Both times they charged me a copay of $60.00 - total of $120.00. My insurance company stated i only owe $27.44 per visit - total of $54.88 after they paid them. I have called, and filled out a customer relations form. I was informed on August 23rd, twenty days later the check was being issued and i would see it in ***** business days. I filled out another form yesterday, and didn't hear anything. Today is Sept. 13. I am owed $66.12 and it should take over a month to get my refund. Thank you for any help you can give.

  Customer Answer

  Date: 09/15/2022

  From: ******************* <********************>
  Date: Thu, Sep 15, 2022 at 3:11 PM
  Subject: #********.
  To: Better Business Bureau <[email protected]>
  
  I received the refund today.  
  
  Thank you 

• Initial Complaint

  Date:09/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/2022 I went in for a eye examination and of course had to receive glasses. While at my appointment they went over the cost of examination,cost for frames,and other service that I can include for example anti reflective coating. I did include some other extra services. At NO time did the employer ask did I want protection Plan added. I received the glasses two weeks or less later. I had a accident and broke the glasses on 9/12/2022. I took glasses back to my eye Dr and was called on the phone from them stating I need to pick them up we cannot fix them. The employees two guys were very Rude to me on the Call. He said that I didnt have the protection plan and I stated to them No one upon me first visited asked me to include the protection plan. They did not even offer to fix the glasses for me to help resolve My Issue. Ive uploaded receipts and dates of services.

  Business Response

  Date: 09/26/2022

  Thank you for allowing us to find a resolution to your issue. The office will contact you when your replacement glasses are ready for pick up. I appreciate your time and understanding. Thank you for choosing MyEyeDr. and we hope to see you again. Kind regards- Cody.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for eye exam on Jan 21 and called them gave them my insurance information the day before. When I got there on Jan 21 I asked the young lady who started my pre exam before the visit with the dr is my insurance pay for everything and she yes only thing they are not going to pay is the photo which was was 50 dollars and I believe they gave some discount after the visit with dr I went to get my glasses, then I asked only if my insurance pay for it then I got a bill for 114 dollars which was some for dr and some for glasses. But they did not have the correct insurance for me they kept telling me I have eye med, l have the bill that dr got paid from my insurace which they have context with but no one wants to listen to me they should have taken responsibility and checked everything with my insurance

  Business Response

  Date: 09/20/2022

  Thank you for taking time out of your day to disccuss your concerns. I welcome you to keep my contact information for any further inquiries. We look forward to seeing you again at MyEyeDr. All the best, *********

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this provider for glasses. I could not see with them. I complained to my insurance and they sent me to another doctor to verify that the glasses were wrong, MyEyeDoctor said my vision was 20/70 corrected and I was just getting old, the new doctor corrected me to 20/25. I returned the glasses and requested a refund of the 112 dollars I paid. They issued a refund a few days ago, however this morning they took it back and my bank has no answers. I am on a fixed income I cannot afford to give away 112 dollars. I returned everything to them along with the 2 differing prescriptions. Please help me.******* ******* 

  Business Response

  Date: 09/20/2022

  I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at ******************@myeyedr.com.  I look forward to hearing from you soon. Kind Regards, Cody

  Business Response

  Date: 09/22/2022

  Thank you for reaching out, so I could assist. I have reached out multiple times by phone and email in hopes to contact you. Unfortunately, that has not been successful. Having said that, the refund reqeusted should now be reflected in your account. I have sent you my contact information and invite you to reach out if you have further issues. Thank you for choosing MyEyeDr. Kind regards, Cody.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug.11,2022 I had an appointment with Myeye doctor in Thomasville NC.The appointment went well until the glasses were ordered.I was told 7 days they would be in.I called 8 days later and was told that they had to send the frames in from the store,the maker broke the ones they had..ok..it’s been three weeks now I called back and was told that the maker said it would be another 10 days..it is Aug.31,2022 and still no glasses…I really need my glasses…last time..

  Business Response

  Date: 09/09/2022

  Hi ******************! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. Please feel free to keep my contact information and reach out if you have any other questions or concerns. Thank you for choosing MyEyeDr. -Cody

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This doctor failed to do a proper eye exam. The prescription added to the purchased eye glasses was incorrect. After I informed them that I could not see with the new prescription they refused to do another eye exam. When I asked for a replacement of eye glasses I expressed I wanted to have another eye exam but they simply ordered a new pair of glasses with the same prescription that I had already expressed did not work for me. They also ordered the eye glasses with everything included that the insurance could cover without my consent. Yet again, I had another pair of glasses that did not work for me because they did not want to do another eye exam. When I expressed this again, they said that they couldn't do anything about it anymore and still refused to do another eye exam. I called the insurance, and they said that this location had charged everything they could cover so if I wanted to change lenses I needed to pay out of pocket. This company and location are fraudulent and are charging peoples insurances without their consent. I had to go to a new eye doctor and the difference in prescription was that this location was giving me a prescription 3 times higher than what I actually needed. That is the reason why I could not see and yet they refused to do another eye exam and ran my insurance for a new pair of glasses with a prescription they knew did not work for me.

  Business Response

  Date: 09/14/2022

  I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at ******************@myeyedr.com. I look forward to hearing from you soon. Kind Regards,Gerald

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/18/2022 I went to myeyedoctor, the southpoint ******, ** location. I found a pair of frames I liked and was told I did not have insurance so I would pay full price for the frames. I paid ****** + ***** in total that day. The ***** was for the warranty. I do some investigating in the next few days to figure out I do in fact have eye insurance and was incorrectly charged for the frames and the eye exam. I called to let them know and they asked that I come in. I also later found out the new frames I purchased were in fact the floor pair which I was not informed of until I called to ask if this was the case. After these two issues I said I no longer want the glasses Id just like a full refund, I never picked up the glasses at all. They have ignored my request for the card to be refunded for the full price of the glasses plus the cost of the warranty. I have emailed their customer service department 3 times.

  Business Response

  Date: 09/02/2022

  ******, I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out multiple times via phone and email with my call back information. All the refunds were processed back to the same form of payment  on 8/30. Please feel free to contact me at *********************************** if there is anything else I can do to help.Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra

  Customer Answer

  Date: 09/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 17787887
  
  I am rejecting this response because:

  The card was refunded 08/30/22 at 11:48am ET for $518 then 08/30/22 at 7:11pm ET it was recharged for $518. I was told Friday September 2nd, that you will be contacting the billing department for further information. I have attached the email chain here. I have not yet heard back. 
  
  
  Regards,
  
  *********************