Complaints

This profile includes complaints for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyEyeDr

  8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

• 

  MyEyeDr

  6490 Veterans Pkwy Columbus, GA 31909-3567

• 

  MyEyeDr.

  4605 Kirkwood Hwy Wilmington, DE 19808-5005

• 

  MyEyeDr

  9918 Knockando Ln Ste 140 Huntersville, NC 28078-8814

• 

  MyEyeDr

  125 Danbury Rd Ste 8 Ridgefield, CT 06877-4111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ******* not do business with this company.RUN.This is such a SCAMMY and SHADY place!Stay away!They tried to charge me a $300 co pay when I presented my ******** when I do not have a co-pay and I am allowed a yearly eye exam.Called my insurance and they confirmed this company is in network.There were 10 other people in line where they tried to charge them $500 co-pays and $600 co-pays as well and some paid even though they were not supposed to pay.All of these patients had ******** and are allowed 1 yearly eye appointment. I work in the medical field so I know how shady this company is.Staff put a fake insurance that I did not present on my bill and not my correct ******** insurance that I presented and 6 months later sent me a big bill with fake insurance ********* is my message to the My Eye DR staff and owner I will be escalating this claim if this bill is not billed to the correct insurance that I initially presented to your staff on April 25th 2024 as I am protected under The Illinois No Surprises Act And as of January 7th 2025, medical bills are no longer allowed to appear on credit reports in ******************This rule was issued by the ************************************ (****). If you missed the 1 year timely filing period for ******** that is on your company.I will sue if this is not taken care of as I provided my correct Aetna ******** ID to your staff and you did not submit this to my insurance correctly.Make my balance $0 and I will withdraw from starting a class action lawsuit as I know others whom you have scammed and have everything recorded that took place with your company.Cease and desist from contacting me moving ********** and my attorney are ready.

  Business Response

  Date: 01/29/2025

   Thank you for taking the time to share your concerns. Ensuring accurate billing is a top priority for us, and we take claims like yours very seriously. Please know that your concerns have already been shared with our leadership team for further review. We have worked with our insurance department to have the insurance claim resubmitted and the balance has been removed from your account. If you would like to discuss this in further detail, please share your contact information with our team at *************************************************************************. Kind regards, Patient Experience Team.
  
  

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for medical services that I have insurance for

  Business Response

  Date: 01/20/2025

  Thank you for reaching out and replying to my email with the additional information to determine your appointment was at a different company.  I hope my last email with their contact information was helpful. 

  Kind regards,

  Ja'Dene Patient Relations

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 6, 2024, I visited the MyEyeDr. store on ******** in the town of ******* in **************, **, for my regular eye examination. My eyes were examined and, upon advice of the doctor, I ordered a new pair of glasses That was close to two months ago!! Since then the store has not communicated with me in any form about when my new eyewear might be ready, and I have been unable to even find my prescription in my patient portal. My efforts to contact the company have been to no avail.

  Business Response

  Date: 01/17/2025

  We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out by phone and email with my contact information so we can further discuss your experience. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Kind regards, **'**** Patient Relations

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my eye exam on December 3, 2024 Was promised my glasses on December 24, 2024.Was informed they lost the shipment and put a rush on a new order and that id have them the week of the 30th.Called today to get a better timeframe, was informed it would be another week or two.I'm extremely upset and inconvenienced because obviously I need glasses if I scheduled an appointment for eye care. This is not for fashion, I can't see at night. Something needs to be done immediately.

  Business Response

  Date: 01/13/2025

  Thank you for reaching out with your concerns. We are sorry to hear that your order was lost in shipping, and the reorder was delayed due to winter storms impacting business hours and shipping. We understand why this would be frustrating. We have shared this information with the appropriate department for review. We were happy to see that you were able to pick up your glasses last week. Your time and feedback are appreciated so we can continuously improve care for all patients. Kind regards, Patient Relations
  
  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago I had an eye appointment at this facility, and purchased glasses. My insurance covered a portion of the cost, and I paid for the rest in cash. Months later, I received a bill for $22 from a third party "affiliate", with a new itemized breakdown of the costs associated with my transaction. There is no explanation as to why that is, and now I am receiving bills and text messages telling me to pay the outstanding bill. I still have my original invoice, which clearly shows that I paid for all of my services and can supply documentation if requested.

  Business Response

  Date: 01/07/2025

  We regret we have been unable to connect with you directly. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. At MyEyeDr we are committed to addressing all patient concerns. We were able to resolve the billing on your account. I have reached out by phone and email with my contact information, if you would like to discuss this in further detail. Kind regards, **'**** Patient Relations

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son, ****** **** into eye Med on December ****** for an eye exam. At the time we were told he needed glasses. He picked out the frames he wanted and I tried asking the lady about transition, but before I could even finish she said he would not need them and that was it. She wouldn't discuss it. So I paid $40.00 that day but less than a week my son said he really needed sunglasses or something because it was hard to drive with his glasses. I called Eye Med back and was told it would cost me no more than $60.00 to put the transition in his glasses. When we got there not only was it more we were told he no longer had a warranty since his glasses had to be remade. I tried to explain the conversation I had when ordering the glasses but they didn't care. And the additional cost was $150.00. I tried to tell them I was told no higher than $60.00 over the phone but they didn't care. The man I talked to was right there and all he said was I didn't know. What I'm asking for is the warranty back and the difference in money. Thank you.

  Business Response

  Date: 01/08/2025

  Thank you for taking time out of your day to speak with me. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours and resolve yours. Your time and feedback are appreciated so we can continuously improve care for all patients. Should you have any questions please feel free to reach out to me either by email or phone. Kind regards, **'**** Patient Relations.

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** Marie ******************* restored the warranty on the glasses and refunded part of the money which was my goal. I believe the response team talk to the employees at My Eye Dr. so hopefully this won't happen to someone else. I'm sorry I had to go to the BBB but thank you for all you help.

  ****** Marie ********

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 19, 2024 I was a patient at MyEyeDr. I was examined by Dr. *** ****. The exam was quick and I was released to pick out my frames. clinic was busy and the wait was long. At last I sat and she made marks on the frames and I was told they would be ready in a week or 10 days. I left and looked forward to my glasses. I came back and everything was blurry in the glasses. A different woman was now blaming the older woman who made the marks. "She made the marks wrong. It is our fault. I'm sorry. We will send them back". I agreed to wait again for replacements. I went in a second time and the glasses were still wrong. Now, I am wondering if the exam was just poor. I asked for a refund and I was assured I would get one. Today, 12/28/24 I go to another clinic to get glasses before the end of the year and I find out that the exam was not refunded. I was refunded the glasses that never worked due to incompetence, but not for the exam. I want that cost refunded. I have no idea what the cost was, because I used insurance. Everyone in the office was hateful. I want a refund and an apology. They have cost me my insurance benefits for glasses before the end of the year.

  Business Response

  Date: 01/14/2025

  We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out by phone and email with my contact information so we can further discuss your experience. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Kind regards, **'**** Patient Relations.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to release important information about my prescription. They use is as a sales tactic to get you to purchase your glasses with them.

  Business Response

  Date: 01/03/2025

  Thank you for taking the time to speak with our Patient Experience team. We appreciate your feedback and giving us the opportunity to review your concerns. We are disappointed to hear that we have let you down, and we understand why this would be frustrating. We have shared this information with the appropriate leadership for review. If you have any questions or need assistance, please reach out to the Patient Relations associate who contacted you. Kind regards.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a contact prescriptions. I was given a trial lens. After agreeing to use the lens I was told the lens were not available.I was given a second trial after weeks of followup and several unanswered calls. I was given a second trial without prescription.For six months I have asked for the prescription. I had some email correspondence from a manager who ******* of now, the position is I did not attend a follow up appointment. At no point was I informed or notified of a follow up visit.Moreover, the company asked me to order contacts from them after the second trial pair. I know longer live in ** nor feel compelled using their service.I am requesting a refund as I paid for a prescription I never received.

  Business Response

  Date: 01/02/2025

  Thank you for taking time out of your day to speak with our Patient Experience team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. Should you have any questions please continue to reach out to the associate who is assisting you in getting this matter resolved. Kind regards, Patient Relations. 
  
  

  Customer Answer

  Date: 01/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22686219
  
  I am rejecting this response because:
  
  i drove to two different MyEyeDr locations hundreds of miles apart. I was given a trial sample contact lens that was unavailable after paying for a prescription on my first visit in one location and the given another prescription at a separate distant location hundreds of miles away. At the second location a doctor did not verify the lens fit and I wound up without any contact prescription I paid for.

  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 01/08/2025

  Thank you for continuing to work with a member of our patient relations department to address and resolve your concerns. We are disappointed to hear that we have let you down. We have refunded the contact lens evaluation to you. We have also forwarded your feedback to the appropriate leadership team for future improvement. Please reach out to the representative that has assisted you with any additional questions or concerns you may have. Kind regards, Patient Relations
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an eye exam and purchased eye glasses in July of 2023. I purchased a warranty and understood from previous warranty purchases that this would cover my eyeglasses for 3 years as previously was covered from the last 10 years of eyeglasses purchased from this store. I was NOT told that the warranty was for only 1 year. If so, I would never have purchased the expensive warranty as I use these glasses expressly for reading. The glasses and warranty cost over ******. In December of 2024 I took the eyeglasses back to the ****************** location and was told that the springs were stripped and I would have to purchase a new pair of eyeglasses frames as they were not able to be repaired and were not covered by a warranty. This was the first I heard that the glasses were no longer covered under a 3 year warranty. I only used these glasses for reading and cannot understand how they would already need to be replaced. I believe I was misled into purchasing a warranty and was not told about the previous 3 year warranty being changed to a one year warranty.

  Business Response

  Date: 12/19/2024

  Thank you for taking time out of your day to speak with our patient experience team and leadership team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. Your time and feedback are appreciated so we can continuously improve care for all patients Thank you for choosing MyEyeDr. We look forward to seeing you soon.  Kind regards, Patient Relations.