Complaints

This profile includes complaints for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyEyeDr

  8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

• 

  MyEyeDr

  1525 W W T Harris Blvd Charlotte, NC 28262-8522

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  MyEyeDr

  584 Church St N Concord, NC 28025-4573

• 

  MyEyeDr

  877 Post Rd E Westport, CT 06880-5242

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  MyEyeDr

  125 Danbury Rd Ste 8 Ridgefield, CT 06877-4111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store located at ********************************************************************** on 8/27/24 to get my eyeglasses tightened, and that was all. The manager was the one that helped me. After she came from the back from (attempting) to tighten my glasses, she asked me if I purchased my glasses there in which I responded Yes. I purchased them in 2019 and have put multiple different prescriptions in them since. They are ****** ***** CK7983. She told me she broke my glasses and had to glue them back together while she was trying to tighten them. She broke them right in half along the earpiece. I did not go there for someone to break my glasses. I went there for someone to tighten them.When I asked her what the resolution was going to be because now I have a pair of glued glasses, she told me I could PURCHASE a pair of glasses for 1/2 off. When I told her that wasn't acceptable because I didn't break them & shouldn't have to pay for glasses, she pointed me to a direction of discounted glasses & told me I could pick out of about 10 different pairs of glasses that weren't suitable to the ones that I had came in with. She told me my ****** ***** glasses were no longer in stock. Her customer service was extremely inappropriate, due to the fact that when I walked in, my glasses were fine & in a matter of 5 minutes they were completely broken. She gave me the excuse that "this can happen upon wear and tear", however there was absolutely nothing wrong with my glasses except that they needed to be tightened.I expressed to her numerous times that I needed to be compensated with a new pair of glasses and she told me she could't help me. So now I have a pair of broken glasses. I feel as though I should be able to pick out any pair of glasses not exceeding the price that I purchased my ****** ***** glasses for replacement or reorder the ****** *****. I should not be punished for this, and have to pay for new ones.I do have pictures that I downloaded.Thank you.

  Business Response

  Date: 09/13/2024

  Thank you for working with office leadership, and we understand that an associate from our Patient Experience Team has reached out to confirm that the office leadership has provided a satisfactory resolution. We are disappointed to hear that we have let you down, which is why we have forwarded your feedback to the appropriate leadership team for review. Should you have further questions or concerns, please reach out to the associate that has been assisting you. Kind Regards, Patient Relations.

  Customer Answer

  Date: 09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the day of my appointment, I registered and asked again about my insurance coverage. I was told it would cover either contact lenses or glasses. Since I already have glasses and a current prescription, I opted for contact lenses. I was informed there would be a $44 fee due to the doctor being online, which I agreed to. I explicitly asked if this would be the only charge, and the lady assured me it would be. After completing the process, they informed me that they didnt have the size I needed in stock and that I would need to return another day. Before leaving, I made my $44 payment and asked again if there would be any additional charges, even for a follow-up with another doctor for an eye problem. I was assured that everything was included. When I returned to pick up my lenses, they told me I needed to do a fitting, which wasnt covered by insurance and would cost almost $200. I declined the fitting, as I just wanted to take my contact lenses. However, they refused to give me my lenses unless I paid for the fitting. This was the start of a major headache. I explained that I wasnt informed about this charge and didnt want to proceed. They apologized but refused to refund my $44, telling me to come back on Monday to speak with the manager.When I arrived on Monday, I spoke with the assistant manager, *****. I explained the entire situation, but she refused to refund me, claiming that the service was already provided. I tried to explain that I wasnt aware of the multiple processes involved and that I had only agreed to pay $44 for the contact lenses. She insisted that the service was complete and offered me a prescription for glasses instead. I reiterated that I came for contact lenses, not glasses, and requested my contact lens prescription so I could purchase them elsewhere. She refused, stating that I hadnt completed the entire process to receive the *************** the end, I left the place without contact lenses and $44 less in my pocket.

  Business Response

  Date: 09/13/2024

  Thank you for taking the time to speak with our Patient Experience team. We appreciate your feedback and giving us the opportunity to review your concerns. We have provided your experience to leadership to review. Should you have additional questions or concerns please continue to reach out to the associate that has been working to resolve this for you. Kind regards, Patient Relations

  Customer Answer

  Date: 09/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22199376
  
  
  
  I am rejecting this response because: This issue hasnt been resolved and the person that contacted me a few weeks back havent reach me back either. They said the would have a meeting the subsquent week and nothing happened. Based on other comments they do this process where "they work it out" and nothing happen. Ill be waiting for my refund. 
  
  
  
  
  
  Regards,
  
  
  
  Raul Castro Salazar
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/04/2024

  Hello, we are still currently working towards a resolution with leadership, and an associate from our Patient Experience Team is reaching out to you with an update. 

  Business Response

  Date: 10/11/2024

  Thank you for working with us as we partner with leadership, your doctor and your insurance company. We have submitted a request to have the brand of your contacts changed to the doctor. This request is taking longer than normal, due to this office being in Florida and this week's storm. We are monitoring this office and once they reopen, we will be following up with the doctor and the Patient Experience associate will reach out to you directly. Kind regards, Patient Relations.

  Customer Answer

  Date: 10/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22199376
  
  
  
  I am rejecting this response because: Isnt finalize yet. I need a resolution. 
  
  
  
  
  
  Regards,
  
  
  
  Raul Castro Salazar
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the service I received during my recent interaction with your company. Your website states "your MyEyeDr. practice is staffed with compassionate... *******************." ...prices for every budget. We believe you shouldn't have to choose between optimal vision and looking great."On 9/11/23, I visited your RXOptical MED-815 with the intention of getting an eye-exam and an update of my RX lenses. Unfortunately, the service I received fell short of my expectations. I was not only pressured into making a purchase that I was uncertain about (I left with a purchase that included: new lenses that are the same RX as my old lenses & a very quick choice of frames), but I also did not receive the product or service that I initially sought. Which was simple to me, I was short on time and was going to do an eye exam that day and return for frames and lenses that I was seeking to improve my vision when I had more time, as I explained NUMEROUS times to the eyewear consultants, I am very short on time! Your eyewear consultants used my need for more time as an advantage to make a commissioned sale because they told me if you do this purchase later, we might be busy with other customers. Again, therefore pressuring me into making a purchase I was uncertain about. And after I left I called and asked for my transaction to be canceled because I felt pressured into making a purchase I was uncertain about. And I had to fill out a request form on your website to be contacted and I spoke to 1 person who told me I could get a re-style. Why would I want to purchase from you now? Or waste any more of my time? I want a refund! ALSO your consultants refused to run both of my insurances - I have 2 for vision - I submitted my invoice to my vision insurance that wasnt charged at the time of purchase and they paid MyEyeDr an additional $50 when my bill was paid in full. What did MyEyeDr do with that $50?

  Business Response

  Date: 09/16/2024

  Thank you for taking the time to speak with us today and giving us the opportunity to provide a satisfactory resolution, and to be able to explain the insurance payment and why that was sent to us. Should you have any additional questions or concerns please follow up with the Patient Experience associate that has been working with you. Kind regards, Patient Relations.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3rd, 2024, I took ******* ********* in for contact exam. First, they denied that our insurance would cover anything. They told me $190 would be the charge. I explained ******* has ******** also. Then the price was $109. I called our insurance company (vsp) and was told it was going to be covered. With two insurance companies, the price was still $109. After her eye exam, I was informed that it would take 4 - 5 weeks for trial pair of contacts to come in. I said no. We didn't want contacts. The lady said ******* should use her ******** for a pair of glasses. She picked a pair out. The woman entered the prescription in her laptop and ordered the glasses. She didn't measure ******* for them at all. I told her again that I didn't want the contacts and she tried to get me to get them. We didn't want to wait 4-5 weeks. I called VSP and was told that an eye exam is the same for eye glasses and contacts unless ******* tries the contacts. I called MyEyeDr and was told the manager wasn't in. I called again and was told there is no manager. They told me to call the **************** They have a manager. There was no answer. I called ******** and was given other places to take *******. I called VSP again and their computers were down. I tried to explain the amount I wanted refunded to the Myeyedr office in person today. The one lady said, she had an exam, so it stands. I explained that you can't charge for a service not performed. She blew me off. I called VSP again today. I got ******* with team 19. She reached out to Myeyedr and was told the same thing. She is putting it down as a grievance against the office. I don't understand how the office can get away with charging for a service not preformed.

  Customer Answer

  Date: 09/02/2024

  I am her legal guardian.  They didn't have or give ******* ********* trial pair of contacts.  Eye exam is the same for glasses and contacts without trying contacts. 

  Customer Answer

  Date: 09/05/2024

  I only want the lenses fitting charge of $60. They didn't have her contacts **** trial pair.  You can't charge for something you don't have.  

  Business Response

  Date: 09/11/2024

  Thank you for working with office leadership, and we understand that an associate from our Patient Experience Team has reached out with a resolution. We are disappointed to hear that we have let you down, which is why we have forwarded your feedback to the appropriate leadership team for review. Should you have further questions or concerns, please reach out to the representative that has been assisting you. Kind Regards, -Patient Relations.

  Customer Answer

  Date: 09/11/2024

  They are refunding me the $60. They also need to refund VSP.

  Customer Answer

  Date: 09/11/2024

  They are refunding me the $60. They also need to refund VSP.

  Business Response

  Date: 09/16/2024

  Thank you for following up with us. We have submitted to your insurance that you were refunded for the contact lens evaluation, and we have requested for your benefit to be reinstated. This process can take ***** business days and may not appear on your insurance portal as an eligible benefit. If this is the case a phone verification to your insurance will need to be made. Kind regards, **'****

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for approximately a year and a half to two years at the ** ******* who is wonderful, in ************** ********. I had an upcoming appointment September 5th and I received a call today August 19th and the girl told me she would have to cancel my appointment due to cancellations and no shows. I had two cancellations which I rescheduled I've never had a no-show she proceeded to be snotty and told me that it was in their system and that's what they go by so then she proceeded to tell me my insurance wouldn't pay when I had told them twice previously that I would pay cash. she was very rude and wouldn't listen to what I had to say so ultimately I am left with no appointment and no eye care now and I just feel that person needs to be reprimandef for her attitude and apologize. I worked 24 years in healthcare and I have never treated any of my patients the way she talked to me. I asked for her first name and she refused to give it to ****** I am left without an eye doctor and I care follow up following cataract surgery in *******

  Business Response

  Date: 09/11/2024

  We are sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns, and we regret that we have not been able to connect with you directly. Please be assured that your concerns are important to us, and we are eager to resolve them. I have provided my personal contact information, and the office manager has reached out with theirs, so we may discuss this matter further at your earliest convenience. Kind regards, **'**** Patient Relations

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against My Eye Dr. for the loss of two pairs of expensive eyewear and the unacceptable service I received at their ****** and *******, ** ************ late June 2022, I visited the ****** location to have my Cartier eyeglasses adjusted due to a loose temple. After the adjustment, the arm of the glasses fell off. When I returned to the store, the General Manager, ****, insisted I pay over $300 for repairs, despite the glasses being fine before the adjustment. **** then informed me that the glasses would need to be sent to Cartier for repair or replacement, a process that could take months. Over the following months, communication became sporadic, and I was eventually informed that my frames had been discontinued. Despite selecting a new color option, updates ceased entirely, and I was told multiple times that **** was unavailable or that my order couldn't be found. It wasn't until I visited in person in March 2023 that I was finally issued a refund.Despite this, I decided to give My Eye Dr. another chance in June 2024, scheduling an appointment at the ******* location. I left my Boucheron frames with General Manager ******** **** for lens replacement, and she assured me they would be returned within two weeks. However, after numerous delays and vague explanations, I was eventually told that my glasses had been shipped but were missing. Despite Jaynelle's admission that she had seen the glasses in the office, no one could provide a clear answer on their whereabouts. I have been forced to wear an outdated pair of glasses and have endured poor communication and service throughout this ********** experience with My Eye Dr. has been appalling, and I am seeking a full investigation into these incidents.

  Business Response

  Date: 09/10/2024

  Thank you for reaching out with your concerns. At MyEyeDr we are committed to addressing all patient concerns and look forward to further assisting you. We are happy to hear you were able to get in touch with the Regional Vice President in the area, who will continue to assist in resolving your concerns. Please continue to partner with the *** should you need any additional assistance. Kind regards, Patient Relations

  Customer Answer

  Date: 09/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22137233
  
  I am rejecting this response because:
  I have only received an email inquiring about my availability for a phone call. I have yet spoken with Mr. ****** and therefore do not consider the matter resolved. 
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/04/2024

  Mr. ****** has reached out to you via phone and left his contact information. Please reach out to him at your convenience. Kind regards, Patient Relations.

  Business Response

  Date: 10/15/2024

  Thank you for taking the time to speak with our Regional Vice President concerning your experience. We are saddened to hear that you are not happy with the replacement glasses we provided for you, and we understand that you do not wish to move forward with any additional assistance regarding this matter. We appreciate you bringing this to our attention and should you need further assistance please reach out to either the Regional Vice President or Patient Relations.  

• Initial Complaint

  Date:08/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for 11:30 am on 8/13/2024. After waiting for 15 minutes, I asked the receptionist how much longer it would be and she said another 5-10 minutes. I let her know that I had to pick up my baby and needed to know if this was going to take much longer and she said it wouldn't be a problem. After 30 minutes, I asked the receptionist again and she didn't know how much longer the wait would be. I said I needed to cancel the appointment because I couldn't wait any more and she said "it's cancelled already." There was no apology for my time or any explanation for the long wait. I've been seen ******************** for 4 years at different locations and haven't had issues until she moved to My Eye Dr. Since then, the service has been poor and I've had long waits. My husband has had the same experience so we are both switching to a new provider now. Unfortunately, there is no compensation for the time I wasted on this visit. Apparently, they don't feel like the customer's time is of value.

  Business Response

  Date: 09/10/2024

  Thank you for responding to my email. I'm glad to hear that you're interested in discussing your experience in further detail. At your convenience, please let me know a time that suits you, and I can reach out to either by phone or email. Warm regards, ****** Patient Relations

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The people who work for this company are extremely unprofessional and will lie in your face. The MANAGER, *****************, is the most unprofessional of them all. Upon having an eye exam, the staff directed me to the sales side where they have a bunch of glasses to choose from for purchase. I already had a pair of ********** glasses with an old prescription lens in them that I asked **** if their company could take to replace the lenses with my updated prescription. **** assured me that they could do that. Fast forward weeks, My EyeDr could not do that. They lost my prescription lens with the ********** label on it. They tried to sugarcoat the matter and did not replace my glasses at all. When confronted about the issue **** stated that he mailed me a letter explaining the problem. When I stated that I did not receive a letter, he printed it again and threw it in the direction of my sister. I am requesting a refund for the original older prescription lenses that **** lost that were mine. I paid $180.00 for them.

  Business Response

  Date: 09/10/2024

  Thank you for reaching out with your concerns and speaking with us today. At MyEyeDr we are committed to addressing all patient concerns and look forward to further assisting you. At your convenience, please reach out to the provided email or phone number with the requested information. Kind regards, Patient Relations

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by both the eye doctor ******************* and the person who fits glasses and orders them that I should get a pair of sunglasses since my insurance will cover them. They both told me that I only had to pay $15 out of pocket. I paid my money then waited several weeks for my sunglasses. When I tried them on I noticed that they were prescription. I had lasik years ago and do not wear corrective lenses. The eye doctor knew that when I had my appointment. I can't wear them without getting a headache. The assistants advice was not to wear them while driving. Really, like I needed to be told that. I have never worn them except when I first tried them on at their office. I received a bill from them several weeks later for around $30. I emailed them and told them what happened and that I would not pay this bill. The ONLY reason that the bill was more than what I was told is the prescription lenses that they put in the sunglasses without my approval. I have offered to drop off the sunglasses at My Eye Dr. since they gave me the original non-prescription lenses with them but have not heard back except for them sending me the bill for a second time. They have now called me 3 times, when I answer the phone no one has been there any of the times. They screwed up and want me to pay for their mistake? I told them several times that there is absolutely no chance that I will ever pay them anything nor get my eyes examined at one of their facilities ever again.

  Business Response

  Date: 09/06/2024

  Thank you for taking time out of your day to speak with our patient experience team and leadership team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. Your time and feedback are appreciated so we can continuously improve care for all patients Thank you for choosing MyEyeDr. We look forward to seeing you soon. Kind Regards, Patient Relations

  Customer Answer

  Date: 09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first doctor rushed me so fast and didn't allow me enough time to compare "option 1 or 2" and thus didn't get the contact ******** correct. I came in a second time and was able to get lenses for the correct power for my right eye, even though I made a FULL new appointment with a new doctor! However they gave me the correct ******** for the right eye and have still not updated my Rx online. Every time I try to view my Rx it's still messed up, wrong, and is the incorrect bad one. I have called them twice to get them to update the Rx. Thankfully I truly am able to see clearly and properly with ***** in both eyes for now and all I have is a SINGLE set to use. I need to order more and I still can't because they haven't updated my Rx and refused my properly scheduled second appointment to get a new, correct Rx. Can I at least get my Rx updated please? I was told 24hrs and here I am 72hrs later and the only Rx on my file is the WRONG one.I made another full appointment with a new doctor to get the proper contact power Rx redone and they refused to let me see her and change doctors. They flat out cancelled my appointment. Why can't a self pay patient switch doctors to get the Rx redone!So here I am 72hrs later with an Rx for the incorrect power! They "updated" my Rx without redoing the appointment, even though I made a full new appointment! Thankfully the "updated" Rx appears to be correct as I can see clearly now without any side effects. My eyes appear to be correct at ***** for both eyes.The only saving grace here is that ***** appears to be correct for both eyes, but that was just a stop gap measure they took to get me out the door and out of the way so they didn't have to deal with me. I was kind and polite and courteous the whole time. I have never seen such poor service in my life.The only saving grace here is the single pair of ***** power contact Rx they gave me that appears to be correct.

  Business Response

  Date: 08/26/2024

  We are sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns. Thank you for working with the office to find a resolution for your contacts. We were able to verify that an updated prescription is available for you and that the replacement contacts are waiting at the office for you when you return. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Thank you for choosing MyEyeDr. We look forward to seeing you soon.