Business Profile
Optician
MyEyeDrThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Optician.
Reviews
This profile includes reviews for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.39/5 stars
Average of 297 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTong U
Date: 12/02/2024
1 starTong U
Date: 12/02/2024
If there was a zero star radlting, this MyeyeDr deserves that. On Dec 2nd, 2024, I had a routine eye exam with Dr. *** ********** at MyEyeDr. in *****************, **. Before I saw the doc, I gave the receptionist all my insurance info and asked her ( Agel) if I have a co-pay. After ***** checked with my insurance, she assured me that I has zero copay. So, I went ahead to see the doc., who was nice. When the service was done, I had to see another employee, whose name I didn't know. I was told, then, that my cost was $65. I was stuned, and I told him that ***** did confirm to me before the visit that I has no copay and asked him what the $65 charge is for. The person then showed me a list of some sort that made no sense to me and forcefully insisted that I had to pay. My response to him was that this is not right for I didn't expect to pay anything, and I don't mind paying it if I was told about it before hand. The person said that what I was told is not correct. WHO SHOULD I BELIEVE? By then, the doc. came out of his office and told the person to make some kind of adjustment. The price came down from $65 to $20, just like that. Was this some king of scheme to rid customers? I wondered. I then paid the $20, so that I can leave their office and wowed to never return back.MyEyeDr
Date: 12/11/2024
Thank you for working with our patient experience team. We appreciate your feedback and giving us the opportunity to review and address your concerns. Your feedback is invaluable and will help us improve for future patients. We truly hope we get the opportunity to care for you again in the future. Kind regards, Patient RelationsReview fromAngela F
Date: 11/26/2024
5 starsAngela F
Date: 11/26/2024
Great service from **** *******. A wonderful employee. ******** beyond.MyEyeDr
Date: 11/29/2024
We are excited to hear about your experience with ****! We have shared your kind words with him and his leadership team. We appreciate your feedback and look forward to seeing you when you pick up your glasses! Kind regards, Patient Relations.Review fromDebra W
Date: 11/22/2024
1 starDebra W
Date: 11/22/2024
Couldnt get in to see my usual eye *** so had an eye exam April 2024 at my eye Dr. at the ********************. In June 2024, I went to fill my prescription for eyeglasses. The technician noted my prescription had changed drastically, so I called the myeyedr. office for an eye re-exam and was told since it was over 30 days, I would have to pay again. I called another myeyedr. office located at ***********, they took me right away, examined my eyes with no charge, and told me I was prescribed the wrong prescription. By then the glasses with the wrong prescription had **me in which I paid for and I had to renew my eyeglass order. In Aug 2024, I received a bill for the April 2024 exam, called my insurance and learned that my eye Dr. did not summit my **rrect personal information, even though I gave them a **py of my ins card. I called the billing ***** proved them the **rrect info to resubmit the bill and to include the out of pocket payment I made that is **vered by my ins to my ins *** In Oct 2024, received another bill and did a **nference call with both the billing **** and my ins ** to ensure **rrect information would be sent for payment. I received again in Nov 2024 another bill, called billing **** again, and am still trying to fix this problem! I need myeyedr. billing to submit **rrected billing amount and information to my ins ** to receive payment, and I want to be reimbursed for payment of glasses with wrong prescription.MyEyeDr
Date: 11/27/2024
Thank you for reaching out with your concerns and we understand why this would be frustrating. Your feedback is appreciated. I partnered with our insurance department to have the claim updated and resubmitted and the balance has been removed from your account. I reached out with my contact information, should you have any questions please feel free to contact me. Kind regards, **'**** Patient Relations.Review fromThomas F
Date: 10/30/2024
1 starThomas F
Date: 10/30/2024
I got hoodwinked into buying contact lenses through MyEyeDr at full retail price even though they told me that they price-matched my offers from several very popular contact lens. This is how it went: MyEyeDr tells you to call them before making a contact lens purchase because they'll match the price you find elsewhere. I found the contact lenses at several popular contact lens websites for about 50% less than retail. When I combined that price with my insurance contact lens deductible, my TOTAL cost for the lenses would only be to pay for shipping. I then called my local MyEyeDr office over the phone to see if they'd match the price at the contact lens websites, figuring my purchase would benefit a local busincess. I see that was a major mistake. I was told during the phone conversation that they would essentially match the internet price, and I was told by the MyEyeDr person on the phone that with my insurance deductible, I'd only pay $10 for the contact lenses. I accepted the deal by word of mouth over the phone, which was my mistake. I have been billed by MyEyeDr for the full retail price of the contact lenses and have no recourse. I called their office and they claim that the written deal shows the full retail price and that there was no deal over the phone. I feel like I've been intentionally cheated. Do not purchase contacts directly through MyEyeDr.MyEyeDr
Date: 11/07/2024
We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out by phone and email with my contact information and that we have addressed the insurance balance on your account. Please feel to contact me if you would like to discuss this in further detail. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Kind regards, **'**** Patient RelationsReview fromEdward B
Date: 10/25/2024
1 starEdward B
Date: 10/25/2024
I went and got an exam and glasses. I paid the copay of $338 for the exam and glasses after my insurance. I got a bill from them for $60 about a month later. I went to the office and asked them why and they could not tell me why. I called them and they could not tell me why, I just owed that much more. I called my insurance and they said there was no reason for the extra $60, so we did a three way call and the myeye person could not explain why to the insurance agent. So he put the bill on a 60 day hold while they figured it out. I was not contacted in any way in that 60 day period and now I got a new $60 bill like nothing ever happened, no explanation, nothing. I don't know whether to just pay it (probably what they hope for) or start the battle over again. I suggest that no one ever go to them.MyEyeDr
Date: 11/06/2024
Thank you for taking time out of your day to speak with me. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. I have worked with our insurance department, who has reviewed the claim, and the balance has been removed. We apologize for any inconvenience this may have caused. Please feel free to reach out to me if you have any additional questions or concerns. Kind regards, **'**** Patient Relations.Review fromAtul D
Date: 10/22/2024
1 starAtul D
Date: 10/22/2024
Very bad customer service at **** location. Dr ****** is good but buying glasses is pain. They communicate to get your exams and then no communication for pick up. They broke my frame which she suggested that she can replace the ********** looks like they broke the frame during shipping.i felt like they dont care after you pay and pass responsibility to the previous company ***. I am done with this company. Between me and my wife we get three to four pairs of glass glasses every year from them.i guess they are not worried about losing customers.MyEyeDr
Date: 11/14/2024
Thank you for taking the time to speak with me. We appreciate your feedback and giving us the opportunity to review and resolve your concerns. I have shared your experience with office leadership for further review. Your feedback is invaluable and will help us improve for future patients. Kind Regards, Patient Relations.Review fromRaymond S
Date: 10/21/2024
2 starsRaymond S
Date: 10/21/2024
After 3 attempts they couldn't get my prescription correct. New eye exam, 3 attempts to redo the lenses.... I can still see better with my old glasses. I get vertigo and headaches since the initial pair, those concerns are "ignored." The first redo was chocked up to using the wrong setting on the Pupilometer to measure my eyes, the opticians argued about what setting to use for progressive lenses. I was then told by an optician I would probably have to continue using my old pair for general day to day use at a computer and only use the new pair for distance and reading; after paying for progressives. After the second attempt, another optician was visibly "frustrated" with me when I told him they still weren't any better. Had them redone, still not good. $1000 glasses later (~$550 covered by insurance, $450 by HSA) and I have glasses that are useless.I could go back again, but it's just becoming a waste of my time.MyEyeDr
Date: 11/20/2024
We are sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns. Thank you for working with our Patient Experience associate. We look forward to seeing you in the office on Friday. Should you have any additional questions please continue to reach out the to the associate that has been assisting you. Thank you, Patient Relations.Review fromMaria C
Date: 10/19/2024
1 starThe person at the front desk, allegedly her name is Vee, she told me that since I couldn’t show her a confirmation of my son’s appointment that they placed someone else in the slot. The amount of effort it took for me to make the appointment, take the day off, and get my 11yo there wasn’t even the worst of it. It was that she was so blaise about it and didn’t even check to make sure I had confirmed it or not, and she didn’t even get my name. I was so humiliated that I just left. When I got home and calmed down I looked through my phone and saw that I DID have a confirmation, so this Vee lady had no clue what she was talking about. According to her she tried to call me, but I had no voicemails, no text messages, and when I called the manager they just told me fill out a complaint online. The woman I spoke to afterwards made it sound like she shouldn’t have turned me away (maybe she thought it I had the appointment as opposed to my son) and said that it should not have happened. So why is it okay to just screw with someone’s plans, nonchalantly shrug it off, and just expect me to still want to give you my business? This front desk lady should be ashamed of herself, and I hope that your company does something to avoid them treating people this way by providing some form of sensitivity training, or, better yet, a swift firing. I Promptly left and am never coming back there, taking my business elsewhere. Stop abusing your customers.Review fromJennifer S
Date: 10/16/2024
1 starJennifer S
Date: 10/16/2024
The eye drs and staff at the ********** location are excellent, however the corporate practices are horrible. They spam you with appt reminders and if you only confirm via one method instead of all (text, email, phone) they threaten you with turning your appt into a walkin or rescheduling. Yet there are SO MANY open appointments that they clearly need more patients. Im about to pull my whole family from there due to the predatory nature of MyEyeDr, not due to the medical care. This company needs a new CEO & complete overhaulMyEyeDr
Date: 10/22/2024
Thank you for taking the time to speak with our Patient Experience team. We are disappointed to hear that we have let you down, and it is disheartening to hear that our service did not meet your expectations. Please be assured that your feedback has been taken seriously and has been brought to the appropriate departments for review. We are committed to improving our services to better meet the needs of our patients. Kind regards, Patient Relations.Review fromDonald M
Date: 10/15/2024
1 starDonald M
Date: 10/15/2024
The worst customer service. First I had to wait over 30 minutes for my appointment. Second then they disturbed the Doctor during my appointment. When I got the prescription is wasn't signed and when I ask for a signature I was told I would have to wait as the Doctor has another patient. Didn't seem to be a problem when I was the patient. When I complained to corporate they reach out for some time but then never called me. As I stated I like the Doctor but I will never come back.MyEyeDr
Date: 10/22/2024
Thank you for taking the time to speak with a member of our patient experience team. We are disappointed to hear that we have let you down, which is why we have forwarded your feedback to the appropriate leadership teams for review. Should you have further questions or concerns, please reach out to the representative that has been assisting you. Kind Regards, -Patient Relations.
MyEyeDr is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.