Reviews
This profile includes reviews for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,487 Customer Reviews
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Review fromLisa B
Date: 06/26/2025
5 starsId give 10 stars to ***, Von, and *** if I could. They were friendly, professional, and very knowledgeable. I felt confident about this team. We are happy with the job they did. ** recommend Mt. Valley to anyone who needs their foundation repaired!Review fromBrenda W
Date: 06/26/2025
5 stars**** is so great. We had him last time and the attention to detail is spot on. His patience level is amazing because I don't understand a whole lot of this foundation stuff. He makes it easy to understand the different issues we are having. He is very pleasant and personable as well as professional. This company has been great to us since the beginning. I recommend 100 percent!Review fromJulie L
Date: 06/26/2025
1 starWe had a sump system installed by *** and it failed due to an issue with our water that we were not informed of. They came to put in a temporary system so the basement could dry out, with the idea that a new system would be installed soon. Were going on month 2 with a temporary pipe running down our driveway and we are unable to get anyone from *** to call us back, despite countless calls, speaking with the service department, etc. we are al at loss as to what to do next. We even paid for the maintenance program when they came to put in the temporary system.Review fromCarlton C
Date: 06/25/2025
5 starsI recently had my driveway seal caulk control joints, poly form treatment and seal driveway entryway by Tarheel Basement. **** *. and **** *. performed an outstanding superb job overall, making sure that all workmanship were completed to standards by the specified contract.Review fromSteve C
Date: 06/25/2025
1 starThe work on the agreed contract was NOT completed. And the work left my basement wet after a rainstorm even though it was guaranteed not have water in the basement.
For 2 weeks I have been unable to contact anyone to discuss the uncompleted work. I have called several times. The rep. told me I would be contacted immediately. That has not happened.Review fromPamela D
Date: 06/25/2025
1 starPamela D
Date: 06/25/2025
Ohio Basement Authority has terrible communication. All we wanted was our back step raised because it had sunk several inches. We were told they could absolutely do this. What was supposed to be a one day job turned into 2 1/2 months. The problems began with the first crew who had the wrong customer number and that customer said they were cancelling. Took all afternoon for the office to figure out it was the wrong customer. A different crew came out the next day and had faulty equipment that permanently damaged our step and damaged our siding. So they couldn't do anything. A week later another crew came out and said they weren't supposed to work on steps. A crew manager came out and apologized and said they would replace the step. Wonderful. Except in breaking apart the step and throwing the concrete into their truck, they damaged my mother's car. They asked for an estimate and said they would take care of it. (This was October 2024 and I still have not received a call back with a definitive answer after repeated emails and calls.) Then the wrong size step was ordered and not corrected even though they said it was. Because the area for the step wasn't properly prepared for the size that was ordered (the wrong size) my husband and the man delivering the step had to dig out more area and put in more pavers to support the step. By the end of it all we just wanted the car fixed. I waited to write my review because everyone was nice to talk to and I had hoped to get the car repaired. Now, however, no one will call me back. I cannot recommend this company.
Groundworks, LLC
Date: 06/26/2025
Hi, thank you for sharing your experience. We deeply regret the issues you've faced and sincerely apologize for the inconvenience caused. Your concerns are important to us, and we will be reaching out promptly to address and resolve this matter. Thank you for your patience.Review fromMichelle P
Date: 06/25/2025
5 starsWe engaged Groundworks to repair our driveway and sidewalk.The experience exceeded expectations. Jacob **** provided a thorough explanation of the process, Manny ***** and Jose ***** executed the work efficiently and addressed all our inquiries. This is undoubtedly one of the finest companies we have collaborated with.Review fromTavi R
Date: 06/25/2025
5 starsTravis **** came to my house and was great. Not sales or pushy so that is why I liked him. He was not scripted… we had normal conversation.
We booked our project with him. Super easy and the financial plans are amazing. Worked for our tight budget these daysReview fromLarry L
Date: 06/24/2025
5 starsWe recently had Steven, Chris and Antoine on our property to stabilize our foundation after noticing small cracks when we replaced the flooring in a bedroom. Within days we had an estimate, the amount of a deposit we needed and knew the financing terms. Within 12 weeks the complete process was completed and we now have a lifetime transferrable warranty on the foundation of our Florida home that is 10 miles from the Atlantic Coast. Steven and the crew left our landscaping in great condition and took time to rake and remove the debris associated with their work.
Larry *********Review fromLouise R
Date: 06/24/2025
5 starsJoe was wonderful. I appreciated his expertise, honesty and communication skills.
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