Reviews

This profile includes reviews for LoanCare, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LoanCare, LLC

  3637 Sentara Way Virginia Beach, VA 23452-4262

  
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  LoanCare

  4330 W Chandler Blvd Chandler, AZ 85226-4965

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  LoanCare, LLC

  601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

  

Review Details

• Review fromaaron p

  Date: 11/22/2024

  1 star
  They continue to pull money out of my account after being told to take me off autopay taking multiple payments out of my account after i have paid telling me that I haven't when I have confirmation stating I have plus letter from them stating i was ahead on payments never been late or missed one but still giving me fees for missed payments

• Review fromBonnie E

  Date: 10/31/2024

  1 star
  Loan Care must be run by mobsters!!! They litterly add fees to or mortgage they steal from the escrow after poking we had insurance they the pnortgage payment since they took over the loan has increased so much I can’t manage it I have given them over $**** dollars in the last few months and they said we are still behind they even had someone looking to see if we abandoned the property how can they still be in business they should be in a federal prison for stealing and unfair practices and they are Shady at best. Is there anything we do so they get investigated and make them pay back all they stole!!!! Can someone please investigate them please!!!!

• Review fromRasool C

  Date: 10/24/2024

  1 star
  WORST MORTGAGE COMPANY!
  Our story is similar to many of the other customers. We have issues since they started servicing our loan they have poor customer service -
  They keep denying that we have sent them proof of flood insurance coverage, after several calls they acknowledge the receipt of Proof of Insurance but the told us the insurance is not acceptable due to insufficient coverage. When we brought to their attention that coverage amount is on the 3rd page of the policy and then after reviewing the representative said yes she sees that now and assured us that our account will be updated within 48 hrs. but yet again nothing was done.
  We have never been late in making payments - they went ahead and bought additional insurance for our property and have been applying part our mortgage payments towards escrow/insurance and by doing so we are showing delinquent and its messed up our credit and their promises of fixing the error is simply a lie because they don't fix anything this way they can keep charging late charges etc....
  we have emailed them the proof of insurance several times and mailed them hard copy as well....spoken to Cynthia, Mark, Anne, to name the few...they all said that it will be updated in 48 to 72 hrs. but nothing...no results!!! THE WORST COMPANY TO DEAL WITH..... I was once again promised today by Billie in the insurance department today after being on the phone for 45 mins., I was disconnected and never received a call back.....

• Review fromKelly O

  Date: 10/21/2024

  1 star
  I recently had a frustrating experience with Loancare that I feel compelled to share. After paying $***** towards my account in July , I expected a straightforward process. However, not only did they refuse to credit my account, but they also have not returned my money.
  Customer service has been unhelpful, with long wait times and vague responses. I’ve followed up multiple times, but my concerns remain unresolved. It’s incredibly disappointing to deal with a company that doesn’t prioritize customer satisfaction or accountability.
  I cannot recommend Loancare based on my experience. Proceed with caution if you decide to engage with them.

• Review fromKera K

  Date: 10/07/2024

  1 star
  I had gone into a forbearance plan and on my home page it had stated that August and September were paid (in green on. my homepage). To my surprise when I pulled up my September statement I had seen that I had owed the full balance . When I inquired why my page would state that the previous two months were paid no on could answer the question and all that they could state was "that's so strange I don't know why it would say that." I hope they can recognize how that could be deceiving. This was their error and the only solution was to take out a lien on my home.

• Review fromPEYTON W

  Date: 10/05/2024

  1 star
  ZERO STARS, NEGATIVE STARS... My loan was sold to this company, and since then it has been the worst experience of our life. We have lived in this house 3 years, and our mortgage was sold about 6 months ago and it has been the worst 6 months of our life. Since changing to them, our mortgage has went up $*** they keep raising our escrow more and more every few months. We changed insurances, and PAID back the other insurance money into our escrow and they are still counting it against us because it went in to the negative even though we told them well ahead of time that we were switching and they still cut the check TWO months early to the company we told them we were cancelling.... We can no longer afford our house payment because they are wanting to take an extra ***** from us for our escrow for the year than what gets taken out....

• Review fromJaycee M

  Date: 10/03/2024

  1 star
  Most unprofessional, incompetent company we have dealt with. They messed up our escrow for taxes. My husband is a disable VA and is exempt from certain property taxes. They adjusted our mortgage with the anticipation that Loancare will receive paperwork from the that was not clarified to us that was needed. The only thing they asked as proof was for the VA letter which was submitted. LoanCare still payed out the property taxes for 2024 leaving us owing escrow. We were told to complete a form for a mortgage mortifications and they have it in their system as a sort sale application. He have sent 7 emails with all the required documents and they continue to email back stating missing documents or some poor excuse to prolong handling the issue they created. We only receive calls to collect money but no one knows anything or say something different. We have asked multiple times for a manager or supervisor and no response. Don't even waist your time trying to call to speak with someone. How is this company still in business and allow to ruin people or cause them to lose their home due to them not doing their job correctly.

• Review fromRachel O

  Date: 09/13/2024

  1 star
  This company is terrible. They do not listen. They made an error in my payment and I am being punished for their error. Their customer service is a joke. If they make a mistake, you are punished.

• Review fromChristopher E

  Date: 08/26/2024

  1 star
  Absolutely horrible company. If you find that your mortgage has been sold to Loancare you need to get away from them. Predatory at best, and that's trying to keep it nice.

• Review fromJoseph S

  Date: 08/26/2024

  1 star
  ABSOLUTELY HORRIBLE, LIERS , THEIFS , RUDE , INCOMPETENT, CANT DO THERE JOB BEEN WAITING FOR PAPERWORK SINCE NOV 2023 STILL WAITING FOR IT . SELLING MY HOUSE BEING-CHARGED ******* FOR A HOUSE I PAID ******* 5 YEARS AGO MORTGAGE WAS ONLY ******* AND AFTER PAYING $******* THEY ONLY TOOK OFF $ ****** BEEN WAITING TO HEAR FROM A MANGER , SUPERVISOR FOR MONTHS , CALLED AGAIN WEDS SINCE IM CLOSING ON MY HOUSE THEY SAID THEY WOULD CALL BE BACK THURSDAY ITS NOW SUNDAY . HOW ARE THESE FOOLS STILL IN BUSINESS SOMETHING HAS TO BE DONE AND THEY ALL NEED TO BE FIRED AND STOP SCAMMING PEOPLE, LYING , STEALING MONEY FROM US HARD WORKING CITIZENS UGH IF I DONT GET THIS FIX IM GETTING A LAWER TO TAKE THEM TO COURT ENOUGH IS ENOUGH