Reviews

This profile includes reviews for LoanCare, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LoanCare, LLC has 3 locations, listed below.

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  LoanCare, LLC

  3637 Sentara Way Virginia Beach, VA 23452-4262

  
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  LoanCare, LLC

  601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

  
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  LoanCare

  4330 W Chandler Blvd Chandler, AZ 85226-4965

Review Details

• Review fromPatrick M

  Date: 08/22/2024

  1 star
  Something happened where I couldn't log in to my account on the website and I couldn't reset my password on the website. When I tried it would send me to a webpage that just said "oops". So I tried to call and the automated machine has NO OPTIONS for getting a human on the phone. I literally can't log in and I can't contact anyone at the company.

• Review fromHolly S

  Date: 08/13/2024

  1 star
  This loan company is the worst ever. They transferred our loan in October 2023, but still took the November payment from my bank account. Once that was resolved (the new loan service fixed it), I thought we were done. Nope! Found out today that LoanCare NEVER RELEASED THE LIEN ON OUR HOUSE and it's still showing up on our credit report. Yep: two mortgages are showing up on our credit report. When I called to demand they fix it, they told me I had to send them a written request via USPS and they would look into it.

• Review fromKelly K

  Date: 07/30/2024

  1 star
  Most unprofessional, incompetent company I have dealt with in my lifetime. My daughter called company prior to us applying 10 months ago asking if a non-military person could assume her loan. They said definitely yes. We completed the paperwork which is ALOT! We are professional individuals with great credit and good income. We let the 120 days we were told it would take to process the loan. Mind you, when we tried to call, and check on it after the 120 days, no one could provide you an update of what stage the loan was in and when a supervisor tried to request an update, he was not provided one. Time passed, they called after 5 months, asked us to update a couple of things because it had been so long since we submitted paperwork. They went so far as to provide my daughter and I a closing date of July 5th. TWO entirely different people provided us this date. The date went by so we both called and now they said because we were not military, they would not be able to do the loan. It is unbelievable that they are even in business. I rate them at a zero because that is how good the experience was. The fact that they would take it so far as to provide a closing date is beyond words. Do not do business with this company. Anyone has got to be better than this company! Thank goodness my daughter's loan is being transferred to another company who she has worked with in the past purchasing homes and had a great experience with so she can be done with Loancare.

• Review fromTamera E

  Date: 07/30/2024

  1 star
  Worst company EVER!!! I would give them negative stars if I could. They are shady and rude. My mortgage continues to have additional charges every month and when I call them I get the run around from one rude employee to the next with no resolution. They are so frustrating. Is there a way to see if anyone has filed a lawsuit against them for shady practices? I don't understand how they got an A+ rating. Beyond annoyed.

• Review fromTony S

  Date: 07/27/2024

  1 star
  Loancare filed our Release of Deed in the wrong County. 7 weeks later I'm still waiting. Filed with Missouri Attorney ******** ******.

• Review fromDeanna T

  Date: 07/25/2024

  1 star
  By far the worst company. I sent back docs two years ago and my name is still not listed as the borrower. No one responds. Just awful

• Review fromJaclyn W

  Date: 07/19/2024

  1 star
  -1 billion stars. This company is run by the devil. Everyone who works for them are demons. The customer service should be called the scammers line. They constantly lie, embezzle, gas light, and manipulate you, while blaming you and putting you through literal hell. I was completely scammed by them and had to file bankruptcy to save my home. Through lies and deceit I was told I was in a mortgage assistance program. It never even existed. My home went into foreclosure without even telling me, they stopped paying my HOI, so the policy was terminated, again without any notification to the actual homeowner, then they had the balls to blame and threaten me with purchasing their own HOI that would be much more expensive. I had to get a lawyer and file bankruptcy to get them away from me and they are still harassing me and trying to continue to scam me out of my home. I am dumbfounded how this company legally still exists, and how these people live with themselves ruining hard working people’s lives who are just trying to survive. UNDER NO CIRCUMSTANCES SHOULD YOU EVEN WHISPER THIS COMPANY’s NAME. REFINANCE AND GET AS FAR AWAY AS YOU CAN. I sure wish I did. If an employee is reading this, how do you destroy people’s lives everyday, with a smile on your face? How can you let families become homeless after tricking them out of their home? Are you really just a trash human being or is the money that good?? I bet its both. You are everything that is wrong with America right now. I pray your company gets sued to the point of bankruptcy and you all lose your homes!

• Review fromEric B

  Date: 07/11/2024

  1 star
  Absolute nightmare doesn’t even come close to describing this worthless mortgage company. They have made dealing with a hail damage claim so incredibly difficult. I have requested to speak to a supervisor three times and I’ve never received a call back. I filed complaints and I never get anyone to do anything. They won’t release checks so that I can pay my contractors even though they have the information they need. I did not ask to be a customer of Loancare. To my fellow veterans and police officers, stay as far away from this company as you can. If you get a notice from your lender that they are selling your loan to this company, move heaven and earth to try and prevent it. This company doesn’t even deserve one star.

• Review fromDaniel R

  Date: 07/08/2024

  1 star
  Awful customer service. They feel predatory how they double bill an account every month hit you with penalties after 1 payment process but then the other dont due to the fact i made the payment already. Then charge fees on the next payment. This feels intentional and now they force me to mail in a payment every month? Something feels corrupt and intentional seeing in the reviews that this has happened to so many other people. Theres noway this is a coincidence.

• Review fromChristopher L

  Date: 07/07/2024

  1 star
  This company made it very difficult to release the funds to fix my home after a hail storm. I contacted all of the senior leadership and got no where. I am filing a complaint with the FTC over their fraudulent practices.