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Business Profile

Coin Sorters

Coinstar, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Sorters.

Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coinstar, LLC has 34 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the coinstar machine at the ******* ******************************************************. 6/13/2023 at 1:03:01 pm I put in $42.04 worth of change. After the processing fee took out $5.25 I should of received *****. when ******* scanned the receipt it says invalid coinstar voucher. After calling the coinstar number I was put on hold for over 15 minutes without getting to speak to a representative. After a while the number told me their were no representatives available to leave a voicemail with my name number and issue. When it went to the voicemail it told me voicemail was full then hung up. After calling again I received the same results.

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Thank you,

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/13/23 I have a voucher for $38, 72 that I got from a Coinstar machine at *****************************************************The cashier said the voucher won't scan and to contact Coinstar. The problem is Coinstar does not answer the phone, ever!

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/13/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the coinstar machine in the ****************** location. I tried to cash out the $38.00 at the customer service desk and was told it was not showing in their machine. I have tried and tried to call customer service ********************** with no help. I get no answer. I want my money!!!!

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Thank you,

      Coinstar Corporate Relations 

      Customer Answer

      Date: 06/15/2023

      Good afternoon,

       

      My case can be considered resolved. Thank you,

       

      *******************************

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was completely broke and took all of my change to a coin star machine down the road and it accepted it printed a voucher and I took it up to the register. For some reason it said it wasnt valid. I called two different numbers listed for coinstar and the phone just rang and went to busy signal. Needless to say Im even broker than I was before!

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Thank you,

      Coinstar Corporate Relations

      Customer Answer

      Date: 06/14/2023

       
      Complaint: 20179938

      I am rejecting this response because: it says my voucher is invalid. I would like to have my money sent to me at the address listed below. My voucher was a total of $32.67. Also, I advise you to change the phone number listed on your vouchers and internet. There are 2 different numbers and neither one of the phone numbers are not working. I was highly upset when I used your machine to exchange the only money, I had to feed my family last night and was unable to cash the voucher in!!! I'm sure you don't ever have to worry about something like that, but it is an awful feeling not having anything at all to feed your family and you take everything you have and put it in one of your machines only for it to NOT work so your family goes to bed hungry!

      Sincerely,

      *********************

      Customer Answer

      Date: 06/16/2023

      Yes I tried to get the voucher cashed at 2 different stores and they told me it was invalid. So I havent received my money yet. 

      Business Response

      Date: 06/21/2023

      Good Day, 

      The voucher will scan through the register without a problem now. The issue with the ******* voucher scanning has been resolved. You can quickly receive your funds if you present the voucher at the store it was received from. If you are unable to do this, we can send you a check for the transaction. In order to send you a check for the transaction, kindly write the words VOID on the voucher and send a picture to ************************************. 

      We do want to ensure you receive funds for the transaction as quickly as possible. 

      Thank you,

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used a machine which jammed up and ripped me off 20 to 30 dollars. Didnt get a cent back. Store manager gave me this telephone # ************** no one will answer. What a joke. A good business to be in when they keep all your change. 100% profit margin.

      Business Response

      Date: 06/14/2023

      Hello

      We're very sorry to see you had trouble with your transaction. Our team would like to review the transaction with you. Can you please send us an email at ************************************ with the following details: 

      Transaction Date

      Transaction Amount

      Store name and address 

      Once we get additional information, we can complete a review and work towards a solution with you. 

      Thank you, 

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently tried to cash in a coin star voucher for cash at a ******* store, and was told they were not able to cash in the voucher because I didnt cash it in the same day that I got the voucher.I have tried to reach Coinstar customer service multiple times via the phone number listed on their website (every time, I have been disconnected after an extensive hold time, without ever having been able to speak to anyone). I also sent an email regarding this issue to ******************************* on May 23rd, in an attempt to reach someone who could help me resolve the issue. I never received a response from that email either.I have attached a copy of the email sent 5/23, for your reference.

      Business Response

      Date: 06/04/2023

      Hello *****, 

      I apologize for the experience you attempted to cash in your Coinstar voucher. Our customer service team has replied to the email you sent on May 23rd, 2023. We've provided you a resolution of refund via check for the amount of $43.51 in addition to a goodwill gesture reimbursement; $25.00 Amazon eCertificate which can be sent via email. The email was sent to confirm your mailing address, if you can please reply we'd appreciate it.

      Sincerely, 

      ************
      Manager, Coinstar Corporate Relations 


    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coinstar machine at **** ************ ***** improperly counts coins, routinely fails and defaults to cash-out which incurs a significant fee. I have complained to the store manager and he says it's a kiosk from a 3rd party. Issues must go through the 3rd party. Operator has failed to maintain the machine for more than 3 months.

      Business Response

      Date: 05/17/2023

      Good Day, 

      Thank you for taking the time to reach out to us. We'd like to review the transaction with you. Can you please reply back with:

      Transaction Date

      Amount of your transaction

      Amount felt shorted.

      Once we receive these details, we can look at the best resolution. 

      Thank you

      Coinstar Corporate Relations 

       

      Customer Answer

      Date: 05/17/2023

       
      Complaint: 20067762

      I am rejecting this response because:  It is incomplete and it's unclear how to respond.

      Thank you for taking the time to reach out to us. We'd like to review the transaction with you. Can you please reply back with:

      Transaction Date 5/16/2023

      Amount of your transaction $6.75 in all quarters. I counted each as I dropped in the machine because I suspected it wasn't working correctly.  I was right.

      Amount felt shorted.$6.16.  The machine recognized $1.25 before stopping and rejecting any more change.  Because it was under $5.00, I was charged a fee for cash-out.  I was given $0.59.  I gave the voucher to the homeless guy outside the store.

      Sincerely,

      *********************************

      Business Response

      Date: 05/22/2023

      Thank you for the details. 

      We will ensure the kiosk is reviewed. We do want to help resolve your claim as well. We can send you a check for the amount felt missing. In order to do so, can you please email your full mailing address to *************************************** When you send the email, be sure to add in the incident ID of **********

      Thank you,

      Coinstar Corporate Relations

      Incident ID **********

    • Initial Complaint

      Date:05/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2nd at approximately 12:55 I deposited change into the machine located at ********************************* inside the ******* store. I had precounted $40 in quarters and the machine registered $32 in quarters. As I didn't count all of the change I deposited I have no idea just exactly how much money in total that I was shorted. But for sure I was shorted more than $8 in quarters because I had counted out $40 from one jar and had a bag of coins that included quarters and other coins.

      Business Response

      Date: 05/08/2023

      Good Day, 
      Thank you for taking the time to reach out to us, we take these claims seriously and would like to review the transaction in question. Can you please reply back with the following information: 
      Full Store Address 
      Full Transaction Amount
      Were there any coins rejected through the reject slot in the front of the machine? 

      Once we receive these details, we can take a look and work towards a resolution with you. 

      Thank you,

      Coinstar Corporate Relations 

      Customer Answer

      Date: 05/08/2023

       
      Complaint: 20029238

      I am rejecting this response because: I provided you with the full address and all of the details I have in my complaint. Two coins were rejected. 

      Sincerely,

      *************************

      Business Response

      Date: 05/11/2023

      Good Day,
      We want to ensure your concern is fully addressed.  The address for the ******* location provided was ***** SE 141st however we are missing the city, state,and zip code. With the details provided, we are unable to locate the store in question. Can you please confirm the full address for ** so we can check the transaction in question?
      Thank you,
      Coinstar Corporate Relations 

      Customer Answer

      Date: 05/18/2023

       
      Complaint: 20029238

      I am rejecting this response because:
      The complete address is in **********, ** *****. My biggest concern is that most folks don't count their change first and they just trust that they are being paid out correctly.  How many people have given you money that was above and beyond your stated fees? 

      Sincerely,

      *************************

      Business Response

      Date: 05/23/2023

      Good Day, 

      After further review, we were able to locate the ******* store at *************************************************************. We were able to locate your transaction in which you received $44.91. After a review of this transaction, we do see that there were 2 coins rejected however there was no error during the transaction and/or after. In addition, a count of coin was completed, and no deviation was found. To ensure our kiosks are functioning we have field technicians' complete checks often. Overall, after our thorough review of your transaction, we found it processed with no issue.

      Thank you, 

      Coinstar Corporate Relations 

      Customer Answer

      Date: 05/24/2023

       
      Complaint: 20029238

      I am rejecting this response because:

      I completely disagree with you because I counted out $40 in quarters from one of two bags and it registered only at $35 after I put $40 in quarters in your machine. Meanwhile another bag containing change was also added.

       



      Sincerely,

      *************************

    • Initial Complaint

      Date:04/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 2023 $170 lost in machine They said Three weeks ago they were expediting the check them the next week they said the check had been cashed in march. I have never received a check, They are trying to rip me off of $170. I have a reference number ******.

      Business Response

      Date: 05/02/2023

      Good Day, 

      We are very sorry to hear about the trouble you have had with receiving your check. We have requested to have a secondary look at the check that was requested when your original complaint was created. We found that there was an issue with the check processing and can confirm we do not see this check being received by you. We've requested to have a new check sent to your address under your name. Kindly allow 10 business days for receipt. This information has been documented under incident ID **********. 

      Please, let us know if there is anything else we can help with. 

      Thank you.

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Ethereum on Friday, Feb, 24, 2023. I was never able to get onto the site. their site crashed - they are closed on weekends. finally today someone started looking at it, they have spent all day, no reply. they are ripping me off. why are they not sending my bitcoin.

      Business Response

      Date: 04/20/2023

      Good Day, 

      We are sorry to see you've had trouble with using your Crypto. Our Coinstar kiosk will provide the ability to purchase Crypto Currency through Coinme however once an item is purchased, we do not have access to view or troubleshoot accounts. In this case, we would ask that you continue to work with Coinme on resolution. You can chat with their team on their website at www.coinme.com. 

      Thank you,

      Coinstar Corporatize Relations 

    Coinstar, LLC is NOT a BBB Accredited Business.

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