Business Profile

Coin Sorters

Coinstar, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to use coin star at the ******* of ******** ** location ******************************************* put my deposit of coins in the machine ate the money and went malfunction mode I waited one hour for the manager to return when he finally did he knew nothing if how to operate the machine he had no passcode no keys he knew zero except to inform me the machine malfunctions constantly I was provided with no reference number no receipt nothing. I left my name tel # and email I've called coin star 4xs today and their operators just hang up after 15 mins in hold I asked for a supervisor and they hung up 3xs *********** is a JOKE
Business Response
Date: 10/12/2023
Good Day,
We're very sorry to hear about the trouble you had with using our services and contacting ***************** Our teams would like to help resolve this with you as quickly as possible. In order to do so, we need just a bit more information. Can you please provide the following:
Transaction Date
Transaction timeframe
How much you placed into the Kiosk
Once we get this information, we can review further.
Thank you,
Coinstar Corporate Relations
Initial Complaint
Date:10/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint against Coinstar as they have the primary business relationship with Coinme for the purchase of Bitcoin.I have deposited funds into my Coinme wallet via a Coinstar Kiosk and each attempt to send the funds to another wallet fails, I have made dozens of attempts to send the funds since 9/22/2023,I have had only one interaction with a customer service rep via chat.Phone numbers do not work, only option is through chat.
Business Response
Date: 10/10/2023
Good Day ***********************,
We are very sorry to hear you are having trouble with your Coinme transactions. Please be aware, Coinstar has no access to your account to help with transferring funds from one place to another. Coinme would be the place where you would be able to gain assistance with this. Their primary contact channel is Chat, we would ask that you reach back out to their chat customer service to gain resolution for your concerns.

Thank you,
Coinstar Corporate Relations
Customer Answer
Date: 10/10/2023

Complaint: 20715487

I am rejecting this response because:
Coinstar has a business relationship with Coinme in providing a service on their kiosk. Perhaps Coinstar should divorce from this business relationship if they cannot control the vendor that provides the service under their name. This reflects very badly on the Coinstar trademark.

Sincerely,

***********************
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/24/2026 I used a Coinstar and selected the Amazon gift card. The Machine broke down before I received my voucher. (see attachment) I called Coinstar and the sent a tech out on 09/26/2023 and he repaired the machine and gave the voucher to customer service. I went and picked the voucher. (see attachment) I entered it into Amazon and it received the message that the Gift Card is not redeemable in this region. I called Amazon and they directed me to Coinstar since the issue the voucher. I called Coinstar and opened a ticket. Claim# ******. I was on the phone with an *** then a ******** and then a supposed manager and they all just kept saying that the ticket is valid. This went on for over a half hour. when I complained they would say I understand and then would also follow up that there is noting the can do. So bottom line is they stole $85.33 from me. I googled Coinstar Complaint and see that this is a common practice that use to steal from customers. I would like a valid voucher or to reimbursed for the $85.33 that was stolen from me.
Business Response
Date: 10/09/2023
Good Day,
We're very sorry to hear your experience using our services was not as expected. After further review of your reference number, we see our customer service team has issued you a check for the transaction in question. Kindly allow ***** business days for the check to be received.
Please, let us know if there is anything further, we can help with.
Thank you,
Coinstar Corporate Relations
Customer Answer
Date: 10/09/2023

Complaint: 20704893

I am rejecting this response because: I just received a call earlier today that a check was being sent. When I have received the check and it clears my bank I will accept Coinstar's response. Its a shame that they wait for a formal complaint to be made before they do the right thing.

Sincerely,

*********************************
Initial Complaint
Date:10/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On sept 5, 2023. We submitted a report with CoinStar. Due to their machine jamming when we were depositing around $300, at ****************** We had to leave with out our money that we saved in coins for Over 2 years. Unfortunately, ******* couldnt help us since they dont own the machine. Till this day I keep calling coinstar with reference number: ******, even *******s has reached out to them. They have no response for me. The first time I called they said their receipt showed only $6.00! I told the representative that was wrong and she said she would send someone to pick up the bins and audit the machine. I keep calling they keep Turning me away asking me to wait until someone audits this machine. It has been over 3 weeks now and I have not received any money. *******s management has been very helpful saying they could run cameras if necessary. But unfortunately, CoinStar wont even give me this option. They want me to wait and probably forget. We just want our money we saved for so long, its not a lot of money to them, but to us it is. This is so unfair!
Business Response
Date: 10/02/2023
Good Day ***************************,
Thank you for taking the time to reach out. We're very sorry to see you have had trouble with your Coinstar transaction, we completely understand the concerns. Please know, we take these claims very seriously. We've already made sure to have a field technician review the kiosk for functionality. As we do value your business and understand you had a transactional error, we've submitted to have a check sent to you for $300.00. Kindly allow ***** business days for the check to be received.
Please, let us know if there is anything else we can help with.
Thank you
Coinstar Corporate Relations
Initial Complaint
Date:09/22/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/17/2023, I used a Coinstar machine to convert my coins into a voucher with a total value of $42.20 which i tried to cash after 3 weeks of issuance. Subsequently, I encountered difficulties when attempting to redeem this voucher, which led me to contact Coinstar **************** for assistance. The incident number for this case is ******.I initially reached out to Coinstar **************** seeking guidance on how to redeem my voucher. To my surprise, I was informed that the store where I used the Coinstar machine would be able to cash the voucher, provided that I presented them with the incident number ******. Trusting this information, I visited the store promptly, only to be told that they were unable to assist me and directed me back to Coinstar.Upon returning to Coinstar ****************, I was made to wait for an extended period, nearly an hour, with the expectation that I would receive my funds at the store with the incident number. Regrettably, this did not happen, and I was left feeling frustrated and misled by the information provided by your customer service representatives.Furthermore, I was troubled by an alternative suggestion made by one of your representatives, who mentioned sending the voucher to a P.O. box. This has only added to my confusion and frustration, as it appears to contradict the initial information provided about the store being able to redeem the voucher. I kindly request that Coinstar issues a paper check for the full value of my voucher, which is $42.20. This would be the most straightforward and equitable resolution to this matter.
Business Response
Date: 09/25/2023
Good Day,
Thank you for taking the time to write in. We're very sorry to hear you were unable to receive cash for your transaction at the store in question. We understand that this has been a very frustrating experience.
The cash voucher itself should still be valid, we cannot determine why the store was unable to cash it with the information we have at this time. Because the voucher is still valid, our customer service team requested you to send the voucher to us so we can send a check for the amount.
As we understand this has been a very long process, we would like to work to speed up the situation for you.
Would you please write the word VOID on the voucher and send an image to ************************************* Within this email, please add your full name and mailing address so we can send a check.
Thank you for giving us a chance to help.
Coinstar Corporate Relations
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SEPTEMBER 16th I used coinstar atm to buy bitcoin. I inserted $2900 into the machine. When it auto selected BUY and during the processing to send it to my Coinme **** it printed a voucher stating we encountered error with this transaction, the voucher shows $2900 being deposited. But the transaction details usually near the top of the voucher just showed error. When I checked my Coinme account nothing was transferred. I called the coinstar number and Coinme numbers for support they could not help. And even suggested to get refund from the store customer service desk!?!?! I would like the $2900 credited as USD on my Coinme account ASAP
Business Response
Date: 09/27/2023
Good Day **************************;
We understand you have concerns with your Coinme transaction. We've had a chance to review your transaction and conversation history with our customer service team at ********************. We see that your transaction was successful through the Coinstar kiosk, the funds are automatically put through to your Coinme account once the transaction is successful. Coinstar cannot troubleshoot the account at that point as we do not have access to view live balances, purchases, redemptions, etc. We would encourage you to work with Coinme on your available balance concerns.
Thank you,
Coinstar
Customer Answer
Date: 09/29/2023

Complaint: 20642789

I am rejecting this response because:
The voucher obviously shows it was NOT processed into my Coinme account. After I inserted $2900 *** daily limit the BUY link went away and gave me the voucher I attached. Normal vouchers include the bitcoin purchase and other transaction information. Mine has NONE OF THAT. And shows error!!!!!

Sincerely,

*************************
Customer Answer
Date: 10/06/2023
Side by side coin star receipts from 15th and 16th of September showing approved transaction vs problem transaction. One from 15th deposited bitcoin into Coinme account. One from 16th did not.

Please see attachment.
Customer Answer
Date: 10/06/2023
Vouchers from 15th and 16th of September and Coinme activity list which does not show 16th September activitie
Customer Answer
Date: 10/11/2023
Can you please add this PDF to the complaint proving the Coinstar ************ failed?
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/19/2023 at the ******* on **************************************************************** I put $30.00 into a machine and it got jammed. Nobody answered the phone after an hour and not a single employee/ manager could do anything. Had to leave the coins at the machine.
Business Response
Date: 09/22/2023
Good Day,
We're very sorry to hear you had trouble with your Coinstar Transaction. We were able to validate an error with your transaction which was for the total amount of *****. We've sent a check to your house for this amount, kindly allow ***** business days for receipt. The reference number for this is I000326700
Thank you,
Coinstar Corporate Relations
Customer Answer
Date: 09/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

***************************************************
Initial Complaint
Date:08/27/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deposited $175.24 into the Coinstar machine located in *************, **. The ******* customer service cashier didn't accept the receipt/voucher. I was handed a small paper sheet stating, "Coninstar vouchers cannot be redeemed at this time. Sorry for the inconvenience. Please try again later." We were given a customer service number to call ********************. We have called several times and waited on hold for an extended period of time in each attempt to call with no answer from Coinstar. Coinstar took my $175.24 with no way to redeem my money back, we don't know what else to do.
Customer Answer
Date: 08/28/2023
Matter resolved.
Business Response
Date: 08/28/2023
Good Day,
We're sorry to see you were unable to redeem your voucher at the time of transaction. Please know, the voucher is still valid. There was a technical issue ******* has had intermittently with scanning Coinstar Vouchers. The voucher should go through now though, we'd ask that you return to the store and ask them to cash out the transaction at the customer service desk.

Please, let us know if there is anything else we can help with.
Coinstar Corporate Relations
Initial Complaint
Date:08/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to a local neighborhood ************** in *************, ** to cash in my coinstar voucher but I was told that coinstar is down and I cannot redeem my cash. It is worth $378.05 so it is not a small amount to be just discarded if coinstar says you can only redeem it the same day. What will happen to my cash value if the system is down? Would I still get my money?
Business Response
Date: 08/28/2023
Good Day,
We're sorry to see you were unable to redeem your voucher at the time of transaction. Please know, the voucher is still valid.There was a technical issue ******* has had intermittently with scanning Coinstar Vouchers. The voucher should go through now though, we'd ask that you return to the store and ask them to cash out the transaction at the customer service desk.

Please, let us know if there is anything else we can help with.
Coinstar Corporate Relations
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used the local Coinstar kiosk located at *************************************************************** (***************) Its my usual kiosk. You insert your coins and either receive a gift card or a voucher receipt to cash at the service desk. However they changed it to where you cash it at the checkout line now. They wont cash it for free and force you to purchase something. This isnt advertised anywhere in the store or at the kiosk. I know theres an automatic ************* and a 12% charge from the machine. Is this a common practice/arrangement? If not this needs to be addressed and corrected. Thank you.
Business Response
Date: 08/07/2023
Good Day,
Thank you for taking the time to provide feedback regarding your voucher cash out experience. The voucher should be able to be exchanged for cash with no purchase requirements. This feedback has been noted and provided to the appropriate parties here at Coinstar. If ever you are asked to make a purchase for cash out, please give us a call at ************** and our teams can help.
Thank you,
Coinstar Corporate Relations

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Coinstar, LLC is NOT a BBB Accredited Business.