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Business Profile

Coin Sorters

Coinstar, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Sorters.

Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coinstar, LLC has 34 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just made a transaction on Coinstar bitcoin machine they took my money and they agreed the transaction was completed after sending me transaction log but they never printed my voucher I have tried everything possible to reach them but they aint available Like how would they do that to me

      Business Response

      Date: 07/26/2023

      Good Day, 

      We're sorry to see you did not receive the physical voucher but rest assured the funds can still be added to your wallet. We would ask that you complete the following steps: 

      1. Contact Coinme through their website at www.coinme.com and select the chat option. When you connect with Coinme, they can provide you with your redemption code. 

      2. Contact Coinstar customer service at ************** - our teams can provide you with your pin number. 

      Once you have the two set of numbers, you would have no problem adding the details to your Coinme wallet. 

      Thank you,

      Coinstar corporate Relations 

    • Initial Complaint

      Date:06/27/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card receipt from depositing coins in a Coinstar machine that is, for the most part, completely illegible. The code which I required to redeem the eGift card with Amazon was legible except for three characters. I called Coinstar a was able to give them as much information as I could from the receipt. I had the Machine number and the transaction number and the exact time of the transaction. I could not remember the exact total for the receipt and that amount was totally missing from the receipt. I believe the total to be around $ 15.00.I asked to speak with a Supervisor, but waited un-served for an extended period of time.This is the second time a receipt has been printed that was illegible.Additional information:Coinstar transaction date- 6'13'2023 ("6" was not visible, but I believe this to be the month)Machine number-***** Transaction number- ***** ("4" was barely visible, could be an error)Time of transaction- 3:00:49 I'm sorry to have had to use this route to resolve this issue.

      Business Response

      Date: 06/29/2023

      Good Day, 

      Thank you for reaching out! We were able to locate your Amazon.com eGift card, we've sent the code to your email. Please, let us know if there is anything else we can help with.

      Thank you,

      Coinstar Corporate Relations 

      Customer Answer

      Date: 06/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold $2900 worth of bitcoin to cover bills and the transaction failed. To my surprise the money and bitcoin also disappeared from my account. I reached out to customer support and all they can say is we will be in touch with you. $2900 is a lot of money just to disappear especially when the only reason you sold it was to cover bills that you can no longer cover. If this issue is not resolved today were looking at serious fees that will be passed on to Coinme from my lawyer. I need someone at coinme.com to call me ASAP and get this worked out today.

      Business Response

      Date: 06/20/2023

      Good Day, 

      We're sorry to hear you have a Coinme transaction that has failed, we understand this has been a very frustrating experience for you. Coinme will be able to help with this transaction. In order to have this resolved, we would ask that you contact Coinme, you can visit their website at www.coinme.com and select the contact us page. 

      Thank you,

      Coinstar Corporate Relations 

      Customer Answer

      Date: 06/20/2023

       
      Complaint: 20208024

      I am rejecting this response because: I've reached out to help page/live chat 4 times since the incident. All im told is you need more time but quite frankly I ran out of time this morning. I only sold the bitcoin to cover the cost of bills. Once the transaction failed and the $2900 disappeared from my account I was left high and dry. My account is now overdrawn and still no updates from the 10 emails ive sent not a single response. I need this money back in my account today.  I've attached screen shots of the fail as well as the transaction ID. you cannot simply take $2900 from someone without providing an explanation of when the funds will be returned.

      Sincerely,

      ***********************

      Business Response

      Date: 06/29/2023

      Good Day, 

      Thank you for your patience. We were able to confirm that ****** credited your account for the amount in question. If you have any questions regarding the usage of your Coinme wallet funds, please reach out to Coinme for further assistance. 

      Thank you,
      Coinstar Corporate Relations. 

    • Initial Complaint

      Date:06/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/12/2023. $399 in litecoin was sent to my litecoin address from coinstar/Coinme and was never credited spoke to customer service sent all proof of blocks completed still nothing

      Business Response

      Date: 06/19/2023

      Hello, 

      Coinstar kiosk offers services which include offering customers to purchase of Bitcoin via our kiosk. Based on the attachments and your receipt of transaction, Coinme is the company to assist you with redemption questions or concerns. Coinstar does not have details pertaining to your wallet or redemption. What I can do is share your contact information and ask them to contact you as soon as possible. 

      Thank you, 
      Coinstar Customer Support

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deposited coins at coin star. The receipt/voucher wasnt accepted at the ******* cashier. We were given a costumer service number to call coinstar. We have called several times, waited on hold over an hour with no answer from coinstar. We dont know what else to do.

      Business Response

      Date: 06/15/2023

      Hello,

      We are aware that some customers experienced issues redeeming ******* vouchers. The issue has been resolved and the voucher you have is still valid.  We ask that you return to the store where you completed your transaction to receive your payment.  Please return to the stores customer service desk within 5 days from the date of your transaction. Thank you for your patience and we apologize for the inconvenience.

      Thank you,
      Coinstar Corporate Relations 


    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Coinstar Kiosk in ********************* on 6/13/23. I am due $50.99. Went to cash out at ******* and cashier said it was coming up invalid? They tried calling customer service at ******************** and were on holdnobody ever answered. I took my ticket home and have been calling and just sit on hold for hours. This is absolutely crazynow all my change is gone and I have received nothing for it and I am unable to talk to anyone. I

      Business Response

      Date: 06/14/2023

      Hello, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Thank you,

      Coinstar Corporate Relations

    • Initial Complaint

      Date:06/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited about $270 of change into machine and received a cashout voucher for $243.63 (okay, 12% counting fee so sure)...But when I attempted to redeem the cash voucher at the Wal-Mart Neighborhood Market in **********, **, it wouldn't scan.The employee tried multiple times - it still would not scan. Both store employee and myself tried calling BOTH Coinstar support numbers to no avail. All we got was either being put on hold for *************************************************************************** a busy line tone.So, I tried calling all day, still no dice. No news of outages or shortage of service ANYWHERE.I'd understand if there was a planned outage for service updates or something - but there is literally ZERO information about what's going on and I really need this money asap.

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We turned in coins from my daughters piggy bank. The cli star machine printed out this voucher, which the cashier stated was invalid

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My child used this machine it took ***** was going to give her ***** and gave her nothing no one will help us. The phone number does not work. There is no way to get ahold of this company they are horrible. How is my child stoped to cash it in when ******* is saying it was done and it has not been done.,I can give the transaction number if someone ever gets ahold of me or if I can get ahold of any one.

      Business Response

      Date: 06/14/2023

      Good Day, 

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $33.22 worth of coins in a Coinstar machine at ******* in *******, **. I received my voucher for the $29.02 net amount after transaction fee. The customer service agent at ******* to completion the transaction but received a message saying the voucher was invalid. I was told I had to call Coinstar to get a another voucher number. I called the customer service number *************) (automated), was on hold for 20 minutes, then was told (automated) that no one was available and i would have to leave a message. Next was told the voicemail box was full and "goodbye". No way to leave a message, no email address to contact through.

      Business Response

      Date: 06/14/2023

      Good Day,

      We are aware that some customers experienced issues redeeming ******* vouchers
      today. The redemption issue has been resolved, and the voucher you have is
      still valid and will be paid accordingly. If you were unable to redeem yours
      earlier today, please return to the store where you initially received it and
      present it to the customer service desk within 5 days.

      Coinstar Corporate Relations 

    Coinstar, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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