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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anker Innovations has 2 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them regarding a few devices I lost in the LA fires. I told them that an agent of theirs told me that they would be able to replace them but now they aren't this is unacceptable!

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would not know where to begin. This company has more complaints online than I can count. They are charlatans and are taking serious advantage of customers in the **, but also across the world. I am begging you to help all of us. We dont know where to turn at this point. A class action lawsuit is being floated by many but we decided to start here. Im going to include links to the many complaints. If you need detailed further info from me about my experience, I have endless emails that I can provide of them not honoring warranties, awful rude customer service, faulty devices, breach of contracts, deceptive and, what I believe in my opinion, are purposeful manipulation of old products in order to deceptively force the purchase of new products after the warranties are void. Ill attach links to the various complaints of others. PLEASE HELP US STOP THIS COMPANY!! ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ****************************** ********************************

    • Initial Complaint

      Date:03/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some chargers before I moved out to assist me while I live in the camper and work on my house. Well once I notice it was delivered but I didnt get anything so I first reached out to the carrier who told me only Anker could assist me with this. Afterwhich I reached out but never got a reply. I did so 3-4 more times and never gotten anything. I was busy with my move and didnt again remember until I was doing my taxes so when I noticed I reached back out to them. They kept asking if I received anything and then requested footage of my cameras which was too large to send. They requested me upload it but it was not allowing me to and a few places was questionable such as WeTransfer which is known to give data to the ******************* I dont know what can be done but I just want what Ive paid for.

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no live representative for customer services or support as required by federal law

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified that a product, that I purchased through ****** from Anker, was being recalled for potential fires/overheating. I contacted the company on 2/11/25 and was advised that I would receive a refund and to safely discard the product. I have been waiting for the refund/gift card since and have contacted them multiple times including clicking on the link in the emails to escalate the problem. Recently, they have asked for a ****** account of myself or family/friends and as of this morning, they asked for my banking information!!! Please help! I've done all that I have been asked and have tried to be patient, but this is becoming ridiculous and seems to be starting to be a scam to get my banking information. Now, I am without the product AND the money due to this recall. The amount being disputed is the $69.99 cost of the item with the 7% sales tax where I live that was collected. I am attaching multiple Word Documents from the email chains. I was not able to print them to PDF as a conversation. I highlighted the dates and times of responses and had to add a few that didn't get copied over.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this item May 11th 2023 on ****** for $189.99. Order number 111-3717708-4009869. Part of the product broke out of nowhere without any damage done to the vacuum. The company refused to send a replacement for this defective item. I dont need the whole vacuum replaced, just the defective part which costs $23.99 on their website.

    • Initial Complaint

      Date:03/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered four items from ************************ on 3/11/2025. I received a package from *** on 3/13/2025, but I received three items. One item was missing. I emailed Eufy support team on 3/14/2025 with the delivery confirmation email showing that the package included three items. The support team emailed me twice saying that they need a proof(picture) of shipping label and original package. I do not have the shipping label or original package. Even though I submitted the evidence showing that the package did not include one missing item, they did not respond yet.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just bought 3 eufy security camera's installed them haven't even owned them for not even two months eufy did a stupid update for their phone app and it has not only screwed up our camera's but many others as well. There is severe lagg time when recieving notifications and numerous times we don't even recieve any notifications the app also loads so slow which deams it useless when trying to use the two way audio by the time the app loads the person your wanting to talk to is gone. Motion detection no longer works like it use to i have contacted eufy tech support via email and did all the troubleshooting to no evail i am not pulling these camera's back down and taking them back to the store they need to fix their app like many others have told them.

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10:45 AM I bought two units order Order #R010301782613S I only received one unit. Already paid for both. I need another unit even a different model please that is in stock. Im getting the run around and no vac / mop ************ is my cell ****** **** ************************************************************* ****************** or ********************

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Eufy Omni X10 robotic vacuum/mop through ****** on 2/22/2025. The device worked properly for approximately one week. It suddenly stopped functioning. It would move an inch or two at a time and not perform any of the functions it had previously performed. I reset the device and nothing changed. I submitted a warranty claim to Eufy to ask for an exchange. Since submitting the request, Eufy has continued to ask for me to make videos of what it is doing and to turn on the OPTIONAL data-sharing feature so their engineers can see the diagnostics. I do not share data with anyone out of privacy concerns. I am not the tech department and only want an exchange for the expensive product that I purchase. **************** says that they will give me a return label once I've done what they've asked. I would rather buy a different manufacturer's product than to spend the time to do their work for them. I am a busy business owner and do not have time to stand around making videos. This product was supposed to make things easier for me, but it has only made it WORSE.

    Anker Innovations is NOT a BBB Accredited Business.

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