Reviews
This profile includes reviews for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 110 Customer Reviews
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Review fromAnthony A
Date: 12/18/2022
1 starAnthony A
Date: 12/18/2022
Just a heads up to anyone thinking of trying Offerup. I made an offer on a laptop back on December 13th. The listing turned out to be fraudulent, and was never shipped. Offerup says that orders will be auto cancelled after 3 days. Its now day 5, and my order says its still pending. I've sent 3 different emails asking for my order to be cancelled, but nothing has happened. I did receive one response saying the buyer had 5 days...I don't understand that though, as I have a screenshot on the ap specifically saying the order would auto cancel and I would be refunded after 3 days. I am hoping for a resolution soon...
OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromB. L.
Date: 12/01/2022
1 starB. L.
Date: 12/01/2022
I've had my account for over eight years. I had over a hundred five-star reviews. I reported a scammer, and then my account was banned. I was told I could never join again. Offerup only seems to want to support the criminals. I reported scammer profiles in the past, and they would stay active to continue to scam people. Yet with my solid reputation, I am kicked to the curb like trash so quickly for being a good samaritan. Since I have been banned, they continue to send me emails. They are harassing me by saying I can't have an account, but here are a bunch of emails reminding me to come back and look on Offerup.I wish someone would build a better app-based selling platform.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportB. L.
Date: 12/07/2024
Patience? Ha! I gave up on OfferUp two years ago when I had to file a complaint through the Better Business Bureau. Sending messages to help@offerup was useless and only wasted my time. Why would I go through that again?Return my account, which has 108 five-star reviews, along with 10 free prime listing credits. With that, I might consider moving past this issue. Until then, I will continue using ******** Marketplace.Review fromLily
Date: 11/22/2022
1 starLily
Date: 11/22/2022
This company will close your account/ghost ban you without any notification, making it appear as if everything is working fine on your end. They reserve the right to do this "at [their] own discretion" whether or not you have actually legitimately violated any terms. For context, I had an account open for 3 days, everything properly verified and when inquiring about a lack of response to my messages, I received a formulaic email stating my account had been removed. Not on my end, ****** I'm still sending messages. When inquiring about reasoning, I simply received the same email again. Don't use this company, you'd just be signing up for a headache.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromZienah A
Date: 10/16/2022
1 starZienah A
Date: 10/16/2022
Hello there, I have been a costumer with Offer up selling random items most spacifically indoor plants. Up until 4 months ago when I experienced technical issues with my account and made a contact with support team and they advised me with several direction which I followed them all. I also was able to call costumer support and they went over more directions which I followed too. However, my account never back again which is selling my items online. I attemted many times to communicate through email and phone calls, although there was no solution. Finally, one person mentioned that since I have been selling more often, I may concider paying months promotion. When I asked about promotion deals, they said that those deals has layers and each layer cost different. Basically, the more you pay, the better sell you may have.The problem with my situation is that I don't have a job and I can't afford those promotion costs. In addition, Offer up supposed to be free just like how I started selling on their platform. I asked people who have the same problem, and they said that Offer Up does that to push you to pay for using their platform!When I looked at their policy, it says that offer up helps community and improve community and individual and for free with no cost. What happened with me, wasn't proper at all. It's been 4 months now I couldn't. sell single item! I have one option either pay the promotion or no more sell.When I say sell I mean making barley $5 which I can't pay $20 or more for making $5. This was very frustration situation where I can't find solution. Four months communication and no one was able to put my account back normal and make at least one single sell. I need your (BBB) help in esculating my case and try to solve it and get my account back active as it was 4 months ago.I'm not willing to pay any fees because that wasn't in Offer Up goal or mission to support community and individuals. Plants LoverOfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromJoselyn R
Date: 10/04/2022
1 starJoselyn R
Date: 10/04/2022
Horrible, I have been selling and shipping since 2016 on this app. They have recently been holding my funds for almost a month, They asked me 3 separate times for my social security number for a picture of my ID and my full name.Once these were provided they still couldn't process my money because my name on the account which is my business name doesn't match the name on my ID provided ! This is a bunch of nonsense.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromYan K
Date: 09/22/2022
1 starYan K
Date: 09/22/2022
I have used this platform to buy and sell when the need arose dozens of times over the years. Never had a problem until I had a problem. As before, I created an ad selling an ** OLED TV. I took as many pictures as the app allows and spent a good 20 min typing out all of the specifications as it is an expensive item and the specs make the ***** Having finished the description I added the price, paid $2.99 to promote the item for a day, and hit done. The ad showed live for a second then disappeared and for the first time ever I received a notice that it was removed due to a violation of their intangible item policy. Confused as to what in the world would have been flagged on a TV ad, I proceeded to read their entire policy at the end of which I found absolutely zero criteria that would have flagged a violation of any sort. I sent a message to customer service under the my item was incorrectly flagged option. I then proceeded to make the ad once again. As my first description contained a fairly long list of specs, I decided to shorten it significantly and only put the ones that really stand out ie GSYNC compatible, VRR, etc. I again paid the $2.99 to promote it for a day fully expecting that since the initial ad was flagged I wouldnt be charged or it would be credited back. I finished the ad and pressed done. Once again it was flagged and removed for the same. I now sent several messages to support. The following day support responded via email. One response warned me not to post duplicate ads for the same item while the other urged me to try again and advised there was a known glitch the developers were working to fix. They further asked for the app version I was running and the platform I was using it on. And so, following their instruction, I created and paid $2.99 for ad #3. It went live but would only show zero views but if you pressed promo results it showed 80. Messages not going through from buyers. No more responses from supportOfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromJimmy O
Date: 09/21/2022
1 starJimmy O
Date: 09/21/2022
I was banned for no reason. No guidelines were violated. No explanation at all.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromBrandi P
Date: 09/14/2022
1 starBrandi P
Date: 09/14/2022
The banning system really needs to be relooked at. There is no opportunity to appeal if your account is banned and no case-by-case consideration, just an automated message telling you that they arent responsible for educating you and do not have to provide a reason or warning. No customer service at all.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromDavid G
Date: 09/08/2022
1 starDavid G
Date: 09/08/2022
I posted over 100 ads most recently they taken down 3 post without solution give money back $7.99 plus promotions. There email system is automated. They really dont care if spend hundreds of dollars, no customer service or refund.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp SupportReview fromCaroline C
Date: 09/06/2022
1 starCaroline C
Date: 09/06/2022
Offer Up is suppose to be a company that many people rely on for services near them. I am making a complaint regarding a refund. If a person buys something on line they should be entitled to a refund in a quickly manner. just like they are quickly to collect. I bought a purse and when it came i was not to happy with the product was somewhat damage with pink paint. I returned it in a timely matter and have yet to receive a refund from offer up.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
*****
OfferUp Support
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