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Business Profile

Mobile Phone Service

Metro by T-Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Metro by T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro by T-Mobile has 892 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 552 Customer Reviews

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    Review Details

    • Shannon G

      Date: 03/10/2025

      Metro is the worst! The coverage is good! **************** stinks! I have been on the phone with them 4 times! Each time its over an hour and never got my problem resolved!

    • frederico x.

      Date: 03/07/2025

      I purchased a tablet online from MetroPCS on 02/25/2025. The company's website stated that the A9 tablet is free if you're a customer. Since I've been a customer for over 10 years, I made the purchase and selected the $15 plan, which initially went through. However, at checkout, the price was $18. I completed the purchase and received a confirmation email, but the amount was $313.54. I immediately called MetroPCS to cancel the order, and they informed me that the refund would be processed within 24 hours. The next day, I contacted them again because the refund had not been processed, and they told me I had to wait 48 hours. After trying again, I was told to wait for the tablet to arrive at my home and then call them, as they would refund $293 since the benefit of the free tablet required me to get the $20 plan, not the $15 one. This information was supposedly on their website, but they still allowed me to complete the purchase for $18, and only after receiving the confirmation email did I see they were charging me for the tablet. When the tablet arrived, I called them and was informed that the return policy was different and that I would need to send the tablet back to them. After ********************************************************************************************** a different answer, I contacted my bank and requested that the payment be canceled. I returned the tablet to them, and since I no longer had the product, I also didnt have any guarantee they would refund my money. The tablet has been received by MetroPCS, but they suspended my four phone lines (which were already paid for) because I canceled the payment through my bank for the tablet they have. They said that unless I pay the $313.54 for the tablet, they will not restore my phone lines. I am without a phone and cannot communicate with anyone since they suspended my line without prior notice. I feel deceived and harmed, as I rely on my phone to work and communicate.

    • Esther J.

      Date: 03/02/2025

      Proceed with caution online will rip you off they'll take your money get another phone # of yours to syc with and send you a phone that's tampered with, pin# and all so you can't use it.This was a moto 5 phone This is Metro Pcs online orders only for free phone & monthly service for $55.00 only if I purchase online & not in store. Unfortunately I was lied to, and I can't delete Metro moto 5 from my other phone because they synced it. I'm a disabled Senior Citizen, home bound so no way to go into there store. So everyone beware of Metro PCS Do not do any automated payment for monthly fees. I can't imagine what they would have. ******

    • Stacey D

      Date: 02/23/2025

      Tmobile has a great product. I've been a long-time customer. However, I have recently purchased a new phone. I've had issues loading some of my apps. I've gone to the local T-Mobile store and have been told a couple times that they don't do that...******** with a SIM card, help with working with Android Auto and getting the Yahoo app to work. There were 3 ladies at the back of the store sitting there chatting and telling me sorry but they couldn't help me. **************** has really been lacking lately. Years ago, a woman helped my husband for hours and was great. This experience has been very disappointing.

    • Brett G.

      Date: 02/18/2025

      I had closed my account with T-Mobile on Saturday 2/15/25. I was told I did not owe anything to them. I just had to drop off my Tower. Which I did Saturday. On Sunday they took out $50.00 from my bank. I called T-Mobile Monday. They told me they were sorry this happened. They said since I closed my account I had to go to the store. I went there and the lady said I should have had the $50 taken out. I told her 2 people on T-Mobile's **************** said I didn't owe anything, and it shouldn't have happened. the lady spoke to the manager and again said nothing I can do for you. I went home very upset and called T-Mobile again. They again told me the store shouldn't have handled it that way. They said the store should have called them. **************** while I was there in the store.**************** on the phone resolved my issue. I spent over 2 hours Monday after work trying to resolve this. I didn't give up. I figured 2 people from **************** telling me the same thing on 2 different days couldn't be wrong.

    • Guadalupe S

      Date: 02/09/2025

      Hi I went to this store in ******** and they charge me 929 dollars for a galaxy S24 fe with a new line activation, I call customer service and they said that I should have pay at the most its about 400, I also went to other metropcs on ******* **, and the guy working in there said the same that the most 400 with a new line, or about 800 without any promotions, with an existent line. because the price of the phone its 649 right now without promos, when i went there the yound lady was very rude..

    • Blaise D.

      Date: 02/06/2025

      ******** customer service. Transferred service to ******** from *******. Misled about coverage. No coverage in parts of my home. People are calling but calls are not being received. Very spotty/no service coverage on my road and driving to neighboring towns. Tried to resolve with local store and 611 spent hours on the phone, **** have hung up on us, promised to call back and didn't, a supervisor promised to complete a network analysis to determine dropped calls never received, a *** and a supervisor agreed that the coverage in our area was very poor and we should have been advised of this before completing the transfer. We received new iPhone 14a but getting a new phone with terrible coverage is useless. Not sure how ******** stays in business. It's a poorly run company. They lie and are extremely difficult to deal with. Stir clear of ********.

    • Carlos C

      Date: 02/06/2025

      Lo mas dificil de entender de que es una pesima compaia. En ayencion al cliente y sus cobros apsurdos...duele mucho pensar que. **** a sus clientes como. ********** y estupidos. Pero no lo somos. Por que ellos algundia. Caeran por. ***** a su clientes .

    • Diksha S

      Date: 02/05/2025

      I don't like the metro customer care service. They just cut the call without listening my problem. The supervisor is also rude. She is very rude towards me and not listening my complaint. I recommend all of you don't take metro by tmobile line anymore. I will not recommend this line to my any friends.

    • Kylan C

      Date: 02/04/2025

      I have been with Metro PCS for over 7 years. I have 2 phones lines and internet through them. One of the biggest reasons I have stayed with them is the impeccable customer service, but since ******** has bought them out that has completely disappeared. I tried to talk to someone today and could only chat with a bit, after the bot told me it was giving me a number to a human I call and it's a recording trying to get me to take advantage of an offer they have going on and then it automatically transferred me to a health insurance company...? ***? I am extremely irritated and my issue remains unresolved. Very much considering moving to another carrier.

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