Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  100 Tradecenter STE 575 Woburn, MA 01801

  
• 

  Sono Bello

  200 Crossings Blvd # 350 Warwick, RI 02886

  
• 

  Sono Bello

  210 Washington Avenue Ext Ste 104 Albany, NY 12203

  
• 

  Sono Bello Pittsburgh

  51 Dutilh Rd Ste 300 Cranberry Township, PA 16066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Sono Bello on 26 July to receive a consultation on laser liposuction. I was quoted the procedure would cost $9500. The next business day (29 July), I called Sono Bello to cancel my procedure, since I was uncomfortable with the surgery. I was informed that I would be getting a full refund. Two weeks later, I called Sono Bello again to inquire on the status of my refund, I was told it could take 4-6 weeks for the refund to be issued from their accounting department. It is now 9/24/2024 and it has been almost two months since I have requested the cancellation and refund and I have not received that refund.

  

  Business Response

  Date: 10/04/2024

  Thank you for contacting Sono Bello. Our center has been in contact with Mr. ******* and he has decided to move forward with his surgical procedure. We ask that if he has any questions or concerns that he please contact our center. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22329649
  
  I am rejecting this response because: This completely false. They have not contacted me since I have made my complaint to the BBB. Also, I have only told them I DO NOT want to go through the surgical procedure.  If this is not resolved in 10 business days, I will be filing a lawsuit. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/20/2024

  Thank you for contacting Sono Bello. Our Nashville center has again attempted to contact Mr. ******* twice after he reopened the BBB complaint and have been unsuccessful in reaching him. We ask that he please contact our center at his earliest convenience. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 10/20/2024

   
  Complaint: 22329649
  
  I am rejecting this response because: I have obtained legal council. Please contact my attorney *********** ****** ************. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 11/05/2024

  Thank you for contacting Sono Bello. We have not heard from or received anything from Mr. ********* lawyer. Our center reached out Mr. ******* but was unable to reach him. They left a voicemail stating they were processing his refund. We ask that if he or his lawyer have any questions or concerns that they please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Sono Bello for a procedure when they took my blood pressure it was elevated. They kept me in the prep and continued to take it but it was still elevated so the doctor gave me some medicine to lower it then proceeded with the procedure. They said the could still do it if my pressure was at least 160/xx.. I cant remember the bottom number. During the procedure I felt something sharp and screamed out loud then the ** said he had to stop because my pressure went up to stroke level. They still have $4000 of my money.. I went back for a after visit but no ** was there only the nurse. I have never seen or experienced such medical negligence. The ** was incredible rude and non caring. I have even tried to make another appointment to complete the procedure but they tried to make it hard for me by asking me to write down my blood pressure reading everyday for a month. My blood pressure is fine it is under control. Sono Bello has robbed me of $4000 and I want it back I did not have the procedure done not even half of it. They also have many complaints of trying to keep clients money. No professionalism they only want your money. I should have been told to reschedule the appointment when they continued to take my pressure and it was elevated but they are so money hungry. Not to mention the fact that my stomach is disfigured now because of all of the fluid that was injected and only doing not even half of the job part of my stomach hangs on one side. The person that did my consultation is familiar how the doctor is because she spoke that his bedside manner was not the best. He simply did not care about me he only wanted the money. The doctors fly in for the procedures then hurry and fly back out there is no follow up with them. I will have to have a corrected procedure but I do not trust Sono Bello period. Im too ashamed to upload a photo.

  

  Business Response

  Date: 10/07/2024

  Thank you for contacting Sono Bello. We are sorry to hear Ms. Davidson's experience was not exceptional. Our Practice Manager reached out to Ms. Davidson after receiving her complaint and they reached a resolution. We ask that if she has any questions or concerns that she please contact our Practice Manager. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file an official complaint regarding the medical treatment I received after a plastic surgery procedure conducted by Sono Bello in Omaha, Nebraska, on December 6, 2023
  
  Background of the Medical Procedure
  I underwent a tummy tuck and liposuction at Sono Bello in Omaha, expecting to improve my appearance and self-esteem as advertised by the clinic. However, instead of the positive results promised, I experienced severe complications, including the formation of keloids, raised and red skin in the surgical area, and painful swelling. I contacted the clinic multiple times to raise these concerns, but my complaints were dismissed or ignored by the medical staff, and I was not provided with appropriate post-operative care.
  
  Failure to Provide Adequate Medical Care
  Despite expressing severe discomfort and health concerns following the surgery, I was denied access to the surgeon and instead received inadequate care from nursing staff who lacked the understanding of how to manage complications specific to African American skin. As a woman of color, I have unique medical needs related to healing and the formation of keloids, which I raised during my pre-operative consultation. However, these concerns were not adequately addressed, and I was provided with incorrect assurances that keloids would not form.
  
  In comparison, I believe that non-Black patients undergoing similar procedures at the same clinic would have received more attentive and specialized post-operative care, including direct follow-up consultations with the surgeon and a tailored treatment plan for their healing process. This discrepancy in care has left me feeling that I have been discriminated against due to my race and gender, receiving substandard medical attention compared to others.

  

  Business Response

  Date: 10/08/2024

  We are sorry to hear that Ms. ******* is not satisfied with the care she has received. As stated in our consents, scar appearance is unpredictable and may take a year to fully mature and may be thickened, widened, and discolored and or/prominent.  It is a standard practice that the patient meets with a post-operative nurse during the typical recovery period of 6-months.  There is no notation of her asking to meet with her surgeon as patients are always able to at their request and would not be denied access.  What Ms. ******* experienced was not a severe complication but common recovery symptoms from receiving a skin removal and lipo procedure. Ms. ******* met with a new surgeon at her 6-month appointment who agreed to a revision but Ms. ******* has declined.  She has also been offered to meet with her original surgeon to which she has also declined.  Ms. ******* has been in contact with the Practice Manager, Patient Relations Manager, and Director of Patient Experience to discuss her concerns and work toward resolution to no avail.  She has also requested a formal review by the Medical Director who noted that her scars were thick but would continue to improve overtime.  He recommended meeting with her surgeon to possibly do kenolog injections to speed up the process.  Again, this was offered and declined. 

  Best, 

  Sono Bello

  

  Business Response

  Date: 11/30/2024

  Ms. ******** claims of not providing informed consent to a vertical scar are not accurate.  As stated in our consent form, the EX scar placements vary, and in some cases there may be a small vertical scar in the abdomen area.  Ms. ******* signed this consent and initialed the page this was outlined.  The surgeon also made an additional notation that states “patient’s umbilicus may need to be repositioned, and patient is comfortable with the extra scars.   
  
  Although the post-op documentation was not very detailed, we did not deny Ms. ******** access to necessary care.  Her main issue was with the look of the scar which can take a full year to fully mature as also outlined in our consent she signed.  Review by our Medical Director state it is most likely hypertrophic and will improve over time.  He did recommend possibly trying Kenalog injections to speed up the process, but were not a required part of treatment.  Ms. ******* was given the option to come into our centers to have these injections done to which she declined as she felt we should have done this sooner. 
  
  Again, we are more then happy to have her come back into the center and allow us to address her concerns.  We have also offered alternative options to which she declined.  Ms. ******* feels we owe her more then just a refund and continues to pursue other avenues to have her concerns investigated. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
   Thank you for the opportunity to provide a response to Sono Bello’s recent reply regarding my complaint. While I appreciate their acknowledgment of my concerns, I must address several inaccuracies and mischaracterizations in their statement.
  
  1. Refusal of Care
  Sono Bello’s Claim:
  Sono Bello alleges that I declined care, including Kenalog injections, and did not pursue follow-up options offered to address my concerns.
  Response:
  This claim is categorically false. At no point did I refuse care. I have consistently sought appropriate, timely, and effective treatment for the complications I have experienced. The offers of care, such as Kenalog injections, came only after significant delays and only after I repeatedly escalated my concerns. By this time, Sono Bello’s lack of proactive intervention had already eroded my trust in their ability to provide adequate care.
  I have provided email communication that demonstrates my willingness to engage with Sono Bello and highlights delays and inconsistencies in their responses to my concerns.
  
  2. Seeking External Care and Regulatory Oversight
  Due to Sono Bello’s inadequate response to my post-operative concerns and their failure to provide timely solutions, I was forced to seek care elsewhere and engage with a regulatory agency.
  Before taking these steps, I notified Sono Bello of my intentions. Their response, “Thank you Deanna for the follow-up and sound like you have your next steps in place. Please let me know if I can assist further,” reflects their indifference to addressing my ongoing concerns. This dismissive attitude underscores their lack of accountability and reinforces the necessity of my decision to involve third-party professionals and agencies.
  
  3. Informed Consent
  Sono Bello’s Claim:
  Sono Bello states that I signed a consent form outlining the potential for additional scars, including a vertical scar, and that I agreed to the possibility of additional surgical outcomes.
  Response:
  While I acknowledge signing a general consent form, the specific vertical incision made was never explicitly discussed, explained, or approved. General consent to risks does not replace the legal and ethical requirement for specific informed consent regarding significant surgical deviations.
  Sono Bello’s assertion that the consent form covered all potential scars minimizes the need for clear pre-operative discussions about significant surgical changes. I maintain that I was not informed or consulted regarding the vertical scar, which was not part of the agreed surgical plan.
  
  4. Lack of Documentation
  Sono Bello’s Claim:
  Sono Bello acknowledges that post-operative documentation was “not very detailed,” yet asserts that all appropriate care was provided.
  Response:
  This admission of insufficient documentation is a critical failure. Proper medical recordkeeping is essential to ensure continuity of care, address patient concerns, and demonstrate accountability. Their lack of documentation regarding my post-operative issues, including my reports of hypertrophic scarring and abdominal bulging, is both troubling and unacceptable.
  Additionally, Sono Bello’s claim that Dr. Deanna Armstrong agreed to a revision surgery is not supported by any written documentation in my medical records.
  
  5. Advocacy vs. Liability
  As evidenced in the email communication I provided, it became apparent that my advocacy for my own care was treated as a liability rather than an opportunity to restore trust. Rather than addressing my concerns with compassion and urgency, Sono Bello representatives responded dismissively, framing my persistence as a challenge rather than an opportunity to rebuild my faith in their practice.
  This approach not only deepened my frustration but also highlighted systemic issues in how Sono Bello manages patient concerns, prioritizing damage control over meaningful resolutions.
  
  6. Core Issues Beyond Scarring
  Sono Bello’s Claim:
  Sono Bello frames my concerns primarily as dissatisfaction with aesthetic outcomes, stating that scars naturally take time to heal and mature.
  Response:
  My concerns extend far beyond scar aesthetics. The issues at hand include:
  Lack of informed consent for the vertical scar.
  Failure to document and escalate post-operative complications.
  Delayed and inadequate care that has caused physical, emotional, and financial harm.
  Framing my concerns as mere dissatisfaction with scarring diminishes the severity of my experience and fails to address the systemic care gaps that brought me to this point.
  
  Conclusion
  Sono Bello’s response does not address the root causes of my concerns: the lack of informed consent, failure to document and escalate post-operative issues, and the delayed, inconsistent follow-up care I received. Their dismissive response to my notification of seeking external care and regulatory oversight demonstrates a lack of accountability and a failure to prioritize patient care.
  I respectfully request that the BBB consider these issues as part of my complaint and encourage Sono Bello to take accountability for their actions.
  I remain committed to seeking resolution and ensuring that these failures are addressed to prevent similar experiences for other patients.
  Sincerely,
  ****** ** *******

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Sonobello *******, located at ************************************************** regarding a liposuction procedure I received on December 9, 2023. I paid $11,751.00 for this procedure, which was supposed to yield significant cosmetic improvements based on the claims made by ***** *****-Fazzaiari. Unfortunately, the results were far from what was promised, and I believe I have been ************ is a summary of the situation:- Date of Consultation: November 11, 2023 - Date of Procedure: December 9, 2023 - Date of Venus: March 22, 2024 - Payment Amount: $13,601 - Promises Made by the Company: Before the procedure, during my consultation with ***** ****-Fazzaiari I was shown images and given detailed explanations by her, stating the fat would never grow in these places and they would **** all of the fat out of the three areas of concern for me which were my mid-section, bra back and love handles. She even stood up to show me that she had liposuction and was wearing a garment and said I would get one like that. One that would squeeze the areas where I am having the procedure. That did not happen at all. I was told after the procedure I had 3 Venus treatments included and this treatment would speed up the healing process of the liposuction so I could see the results of the liposuction and while I was getting the included 3 treatments, I was told that getting 10 treatments would give me the best results and they had a deal going on where you pay for 8 treatments and receive 10 treatments for $1,500.00. I spent the money. After all, I wanted the best results because I was still swollen, so I thought. I regret leaving a great review for this company for a competition they were holding with their Miami office because this was the worst experience ever.

  

  Business Response

  Date: 09/29/2024

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ****** is not satisfied her surgical results, patient safety and satisfaction are our top priorities. Our center attempted to contact Ms. ****** after receiving her BBB Complaint but they were unsuccessful in reaching her both times. We ask that she please return their phone call at her earliest convenience. We are committed to her satisfaction and for this reason we offer our patients our Satisfaction Commitment which Ms. ****** signed at the point of sale. This Satisfaction Commitment states We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient, we will touch up the area at no cost to you. Additionally, the Surgical Consent which Ms. ****** signed and initialed states that this is not a pain less procedure and patient discomfort will vary. Patients are encouraged to bring discomfort issues to our medical staff during the procedure so they can continually address them. The intravenous access is to replenish fluids lost during the procedure. This consent also states that no specific guarantees are written, implied or made by the clinic or its staff and that no comments, conversations, literature or website information are to be construed as otherwise. 

  Our Financial Agreement which she signed and initialed states We have carefully explained to you the elective nature of this procedure. You have been informed of the risks of this procedure. Please be advised that we do not offer post-procedure refunds under any circumstance. We encourage Ms. ****** to contact our center to discuss her case, we look forward to hearing from her. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22304882
  
  I am rejecting this response because:

  Sonobello ******* gave false information which led me to signing any paperwork. Had Sonobello ******* provided true and accurate information I would have never gone through with the process.  How inconsiderate and disrespectful of this company to disregard my concerns and only bring up what I have signed.  This proves that they did not read my complaint thoroughly or other people have had the same problem and it was never addressed.  I already stated I do not want to have another procedure and the doctor was aware of the pain and did not address it but told me to stop moving.  There is nothing Sonobello can do but refund my money. If they do not want to do that I need to know so I can exercise other options.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/08/2024

  Thank you for contacting Sono Bello. We have again attempted to contact Ms. ****** and were unsuccessful in reaching her. We ask that she please return our phone call when she is ready to discuss her case. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22304882
  
  I am rejecting this response because: I have called Sonobello twice with no answer and left a message for a callback. This second call I received from Sonobello was all static and I could not understand a word they were saying. I am going to give them a call on October 14th when I return from my trip around 4 PM. I have already stated my concerns and their response was so disrespectful and inconsiderate so I am not sure what they want to discuss.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/28/2024

  Thank you for contacting Sono Bello. Our center was able to connect with Ms. ****** today and she has been scheduled to meet with one of our surgeons on November 15th. We look forward to seeing her in our center and ask that if she any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22304882
  
  I am rejecting this response because: nothing has been resolved. I agreed to meet and listen to another physician because ***** ***** is just repeating exactly what the nurses said and I am confused as to what this new surgeon can do that the other one could not.  This doesnt make any sense to me but I am giving Sonobello the benefit of the doubt and letting them explain instead of going straight to court.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/05/2024

  Thank you for contacting Sono Bello. As Ms. ****** states in her previous response she is scheduled to meet with one of our surgeons to review her results. Her appointment is on November 15, 2024, at this point there is nothing else that can be done until she has her appointment. Our center attempted to contact Ms. ****** after she reopened her complaint but they were unsuccessful in reaching her. We ask that if she has any questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22304882
  
  I am rejecting this response because:
  We have a meeting Friday 11/15/2024 and a meeting is not a resolution. I will update my complaint on Friday 11/15/2024 after we meet.

  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 11/22/2024

  I spoke with Sonobello and explained the situation of being misled by their employee into signing a contract with hopes of obtaining certain results and did not receive those results. After the procedure and filing a complaint with the BBB is when I was told that they could only take a certain amount out of my body. Had they told me this from day one at the consultation I would have never had the procedure done.  I requested a full refund and they declined giving me a full refund so I have decided to take them to court because what they did was wrong.

  

  Business Response

  Date: 11/22/2024

  Thank you for contacting Sono Bello. As stated in our first response we are sorry to hear Ms. ****** is not satisfied with her surgical results. Our Practice Manager spoke to Ms. ****** on October 28th and she was scheduled to meet with our surgeon to evaluate her results on November 15th. Ms. ****** texted and cancelled her appointment with our surgeon but she spoke to our Practice Manager on November 15th. They spoke at length about the different types of fat the body has and what results she was looking for. She was offered again to meet with our surgeon. They discuss visceral fat, realistic expectations, and that the state mandates how much fat can be removed. Ms. ****** and our Practice Manager spoke again on November 18 and Ms. ****** informed her that she expected a full refund. Our Patient Relations Manager spoke to Ms. ****** on November 19th, Ms. ****** informed her that she believed she was misled by our consultant and that she expected to have a flat stomach. Ms. ****** was reminded that we do not offer post procedure refunds under any circumstances. She was offered to take advantage of our Satisfaction Commitment which states We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient,we will touch up the area at no cost to you. We ask that if Ms. ****** would like to take advantage of this commitment that she please contact our Practice Manager or our Patient Relations Manager. However, no refund is due. 

  Best,

  Sono Bello

  Customer Answer

  Date: 11/23/2024

   
  Complaint: 22304882
  
  I am rejecting this response because: I am taking this to court please close case.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 11/25/2024

  Good afternoon,
  
  You can close complaint #******** because we could not come to a resolution and I will be taking SonoBello to court. Had they informed me at the consultation of all of the information they are telling me now I would have never gone through with the procedure.
  
  Thank you!

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6, 2024 On that day I met with ************ ******************** ******. I agreed to the procedure and paid a $3000 deposit. A week later I received a call saying I needed to get 2 medical clearances, I was unable to get the clearance and provided medical paperwork as requested. I requested a refund. After some time and discussion the company agreed. However, when reviewing my bank statement it showed a refund of $2,495 short $505. When I inquired about the refund, I was told the accounting office was in agreement that I was owed the other $505. However, a month has past and I have not received the refund, I inquired again but received no response,

  

  Business Response

  Date: 09/22/2024

  Thank you for contacting Sono Bello. We are sorry to hear Ms. Douglas was unable to move forward with her surgical procedure. Our Practice Manager reached out to hear after we received this dispute and explained it was an oversight in refunding the incorrect amount. We have issued the refund for the remaining amount. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 09/28/2024

   
  
  Complaint: 22293524
  
  
  
  I am rejecting this response because: Received a call saying refund was an oversite and a check would be mailed.  As of today I have not received a check
  
  
  
  Sincerely,
  
  
  
  Genevieve Douglas

  

  Business Response

  Date: 10/06/2024

  Thank you for contacting Sono Bello. Our center has been in contact with Ms. Douglas to discuss her complaint and she was provided a copy of the refund receipt. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2024, I met with ****** ********* for a conclusion to receive services from Sonobello. I received a date for June 6, 2024, to receive a procedure in my abdomen and back area after she sent me to the bank to get a certified check for a deposit of $3074.88. Upon going to my pre-opt meeting on May 20, 2024, with Dr. ******* he informed me that I would not be able to have the procedure because I may have some underlying situations that will prevent me from having a procedure like this at this point in time. He sent me to receive further screening from a general surgeon to verify that assessment. Upon further evaluation by the surgeon, the doctor stated that I had a hernia and would not be able to proceed with the procedure without hernia surgery. Both doctors informed me that I was ineligible for the procedure.I did receive a phone call a few days after my pre-opt and the person that spoke to me, I believe her name was *****, informed me that my notes from Dr. ******* read that I am not eligible for the procedure at this time.I have been reaching put to ****** since June 7, 2024 to inquire about receiving a refund of my deposit since I have been found ineligible to have this procedure by two physicians. ****** emailed me and told me in June that I would be receiving my refund in 7-21 days. After a month had passed and I still did not receive the refund I reached out to her again several different times. She responded stating that I would receive it by the ending of the week because it was processed by head quarters. Three months later after my first email, I have not heard back from ****** neither have I received my refund. I am very disappointed and I would like to receive my refund.

  

  Business Response

  Date: 09/19/2024

  Thank you for contacting Sono Bello. We are sorry to hear Ms. **** was not a candidate for our procedure. Our Practice Manager contact her and apologized for the delay in processing her refund. Ms. **** has confirmed that she has received it. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent approximately ***** thousand. I went there because they advertised less invasive procedures. I did not experience that. I was cut open hip to hip and the results were terrible. I look as bad if not worse than when I went in. It was for cosmetic surgery on my lower abdomen. They referred to it as a "procedure", The organization is Sonobello on 38th in *********

  

  Business Response

  Date: 09/13/2024

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ***** is not satisfied with her surgical results. Our Director of Patient Experience has been in contact with ******** and they have reached a resolution. We ask that if she has any further questions or concerns that she please contact us directly. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First surgery could not take place due to skyrocketing blood pressure. The incident was handled poorly by staff. They wheeled me into the hallway with high blood pressure & passed me to my daughter. She ask to speak to the Doc several times but was denied I called the office so many times to speak about the **************** but was given a run around. Finally I was told *** would speak to me. She works for Sonobello in Sales but said she was the patient advocate.She listened & took all the info & get back to me but didnt I explained to her I was afraid to have the second procedure. *** didnt call back. Was given excuses why she couldnt talk to me. I expressed how afraid I was. I said I would have surgery & then they replied. I cant afford to just give them $15,300 for nothing. They assured me everything would be ok. But this time it was worse. I was in the office for seven hours and most of that time in the operating room. At first they were going to release me in the hallway again but the paramedics were called & I was taken to *************** due to blood pressure being so dangerously high.Jewish Hospital Doctor taking care of me said that Sonobello needs to get their s*** together. Only less than ofsurgery was performed, lower back. I received a very small partial part of the surgery & with blood pressure levels they were risking my life.Im trying to get my money back. I have been speaking with ***** the office Manager at the ********** office. I have been offered less than half of my money back even though surgery should have never been started with my blood pressure dangerously high once again. .A small portion was completed &in reality they risk my life to do that. The Doctor cancelled further surgeries which I would not let them touch me again Doctors should know that a patient with Diabetes and Thyroid disease should not be given Epedrine which is a medication give to patients to raise their blood pressure. I should receive a full refund

  

  Business Response

  Date: 09/06/2024

  Thank you for contacting Sono Bello. Our Director of Patient Experience has been in contact with ******************** and they have reached a resolution. We ask that if she has any questions or concerns that she please contact her directly. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  one year later and it is still a nightmare not only has the weight not come off, but the inflammation is horrible. I went in for the procedure and the doctor did not put me on any medication. I felt the entire thing my stomach never numbed. I felt them ripping through all of my tissue. I was crying flailing my body on the table, and finally halfway through the procedure. The doctor stopped and gave me a ****** 7.5 to try and get me through the massive and I mean a massive amount of pain. The doctor was blind to the amount of pain I was going through because he was too busy socializing with another person talking about random things that had nothing to do with me or my medical needs, as if it was completely normal for him to see people going through that much agony. I have a very high pain tolerance. I delivered a 9-pound baby without medication and I can say it Is equivalent to the pain of this procedure. It was so excruciating that they had to stop and could not complete what they were supposed to do. I was supposed to have my upper middle lower and pelvic area along with my hips and waist. They never got to my hips and waist. then at one point during the procedure, I remember crying so hard and thinking this must be what it's like to be tortured. I could not believe that as bad as I was flailing my body and as painful as it was, they continued to do my stomach. For several weeks after they did this procedure, I kept waking up in the middle of the night sobbing because I felt like I was still being tortured by the pain I was still experiencing. Then I went in for a follow-up appointment. and my stomach was still extremely swollen and could barely touch it. They called me back and the nurse had me show her my stomach when I showed her, her eyeballs looked like dinner plates! she walked out of the room and went and got the head nurse and had her come and look at my stomach as well. they both said they hadn't ever seen anybody's stomach look the way mine did.

  

  Business Response

  Date: 09/21/2024

  Thank you for contacting Sono Bello. We are sorry to hear Ms. *********** experience was not exceptional, patient safety and satisfaction are our top priority. Our Director of Patient Experience has previously been in contact with her and discussed her case. She reached out out to Ms. ********** after we received her complaint but was unable to reach her. We ask that Ms. ********** please return her phone call. 

  Best,

  Sono Bello

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never ever contacted this company ever. I am not interested in their product or services yet every day i receive dozens of emails under their company name advertising/phishing. I have requested multiple times that my email be removed only to be emailed again. I want them to stop spamming me and leave me alone

  

  Business Response

  Date: 09/16/2024

  Thank you for contacting Sono Bello. We have passed on **************' information to our marketing team and they are removing her from our lists. We apologize for the inconvenience. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************