Complaints
This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 625 total complaints in the last 3 years.
- 185 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a procedure done in October of 2023 with Sono Bello Norfolk, I am not pleased with my result, my belly button is still oozing, my scar is too high, my abdomen looks uneven and lumpy, I still get swollen and hard in my abdomen. For cosmetic procedure I would expect that my suture line would have been neatly done but it was not. Proper education was not provided for post surgery, especially for me as a woman of color that is prone to keloid. I had keloid by the second week and was only told about scar tape that prevented keloid in the areas that had delayed healing after I started using it. I was placed on a satisfactory list from February, and no one called me for months to schedule an appointment. When I called them they scheduled an appointment to see them when I went there and voiced my concerns, I was placed on the satisfactory list again and since then I kept calling to talk to ****** at the Norfolk office only to hear that she is busy and will call me back, however she never does. I spoke to them today and its the same problem, hence I need my money back to go elsewhere to correct, their failure as I am uncomfortable and do not like the results even though I paid more than what a tummy tuck would have cost and have no confidence to wear a bikini to the beach or to be intimate as I am so embarrassed of how I look
Business Response
Date: 09/13/2024
Thank you for contacting Sono Bello. We are sorry to hear ********************** is not satisfied with her results, patient safety and satisfaction are our top priorities. Our center has contacted ********************** and she has been scheduled to meet with our surgeon on October 14, 2024. We ask that if she has any further questions or concerns that she please contact our center and speak with our Practice Manager.
Best,
Sono Bello
Customer Answer
Date: 09/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 8/15, we had an initial consultation with Sono Belo in **********, ** for a proceedure to be done on my son. They said he qualified for the proceedure. I paid 2500 down payment and filled out paperwork for a loan for the balance. On 8/21, we went for a pre op, and the surgeon said my son did not qualify for the proceedure, and we will be reunded. on monday, 8/26 I received a credit card from CareOne credit. I called ******* credit asking what this was, and they told me it came from ********* and there was a balance of ******* on it. I immediately disputed the carge, since my son did not undergo the proceedure. I did not know the "loan" I applied for would be for a credit card that charges *****% interest!Business Response
Date: 09/08/2024
Thank you for contacting Sono Bello. Our records indicate we no longer retain any of ****************' funds. We ask that if his son has any questions, that he please contact our center.
Best,
Sono Bello
Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 14, 2023, I had an initial consultation with ***********************. I was assured that the Sono Trisculpt would get the results that I wanted...more definition in my waste. So I paid for lipo of the upper & lower abdomen, flanks, hips, bra line, and lower back. My surgery took place on Aug 7, 2023 with *** A. All in all, it went ok. It was over much faster than I expected. I looked at the container of fat that was removed and it didn't look like very much, but what do I know. I went home and recovered. In my first Post Op, I mentioned that it didn't really look like anything changed. I was told, it's only been a week, let the swelling subside then I'll see the results. OK..I'm hopeful.Fast forward to my 3 month post-op appt. My feedback was the same, "For the amount of money I paid, the results are not what was promised". I was told to wait until my 6-month appt. Fine. We're now at 6 months post-op, I tell the nurse that I'm not happy with the results. The thing that I came in for, a more defined waist, I don't have. AND I'm lopsided. My right side is bigger than my left, The nurse agreed and said she would schedule me to see the MD for a revision. *ut wait...*** A., no longer works there. I was told that *** * would be my revision doctor. Ok, fine. Appt scheduled for March.Fast forward a couple of weeks, *** * no longer works there, but "As soon as a new doctor is identified, I will be scheduled for my revision". It is now over a year since my surgery, 6 months past my 6 month appt and I've heard nothing. I've called multiple times and get the same response, "Your name is on the list to be contacted". At this point, aren't isn't this *reach of Contract? I don't trust this company and I want my money back OR HONOR THE CONTRACT! I followed every instruction so the fault is not mine. It's yours. Fix it!Initial consult - 7/14/23 pre-op - 7/17/23 Surgery - 8/7/23 1-week post op - 8/14/23 3-month post-op - 11/6/23 6-month post-op - 2/14/24 No contact sinceBusiness Response
Date: 09/10/2024
Thank you for contacting Sono Bello. Our center has been in contact with our center and we have reached a resolution. We ask that if she has any questions or concerns that she please contact our center directly.
Best,
Sono Bello
Initial Complaint
Date:08/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/25/24 I bought a service at Sonobello in ******* and the next day my doctor advised me that it was medically necessary for me to not participate so they faxed the office and the office verified they received the fax from my doctor. I followed up with them on 7/29/24 to confirm their receipt of the doctors note and it was confirmed.On 8/14/27 I had still not received the credit so I disputed the charge with the credit card company. I checked again today 8/27/24 and there has still not been a credit issued. It is unreasonable for a business to wait over a month to issue a credit that is due. Buyer beware!Business Response
Date: 09/08/2024
Thank you for contacting Sono Bello. We are sorry to hear Ms. ******* will not be moving forward with her surgical procedure. Our center spoke to her regarding her complaint and explained that the refund process had been started when they confirmed that she was not moving forward with her surgical procedure. However, since she disputed charges with her credit card company we stopped the refund process and accepted the chargeback. She was informed of this the day that we received her chargeback and she was content with that. It is now her bank that has the funds and not our center, if she still has not received them we recommend that she contact her bank. We no longer retain any of her funds.
Best,
Sono Bello
Customer Answer
Date: 09/14/2024
Complaint: 22201768
I am rejecting this response because:They responded as if they took care of the refund in an efficient manner which was not the case as to why I used the "buyer beware" in my complaint. The response also sounded like the consumer was the holdup for the credit. Here are the facts:
The purchase was 7/25/24
The request refund attempt was 7/26/24
The credit card company was contacted on 8/14/24 (15 days after the attempt to receive a refund) Since they had not issued a credit in the 15 days I disputed the charge with the credit card company. On 8/28/24 (14 more days, total 29) Sonobello had still not credited my credit card account. At this point, I contacted the BBB for their assistance.
I am thankful Sonobello refunded my deposit because my doctor's advice was against this procedure for me. However, waiting this long a period to receive a credit was unacceptable and consumers should be aware since this is not a good business practice. They might be able to improve their customer service in the future to customers. I wish them well in their business and customer service is a huge key to satisfied customers.
Sincerely,
********** *******Initial Complaint
Date:08/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had laser lipo done on April 1st, 2024. After a couple weeks I had a couple complications and concerns so I requested my medical chart to review the surgical notes. Upon review, I saw that the procedure I paid for, was not performed according to my consent. The laser was not used, nor was I informed before, during, or after my procedure that day. After notifying the practice manager, she apologized that the laser fibers weren't available that day. My right to informed consent was taken from me and the only way I found out was by reading my medical records. Had I not requested, and read my chart, sono bello never would have told me and just hoped I never found out. It is extremely unethical to not have told me that morning that the laser wasn't available, even though that was what i paod for. Had I been notified, I would have canceled or postponed my procedure until it was available. Yet I was not given that chance. Given this lack of transparency, I can not trust Sono Bello to be honest as they already got caught ripping me off. Speaking with their practice manager resulted in no viable solutions and am now starting the process of litigation.Business Response
Date: 08/20/2024
Thank you for contacting Sono Bello. We are sorry to hear ********************' experience has not been exceptional, patient safety and satisfaction are our top priorities. Our Patient Relations Manager has been in contact with ******************** to discuss his complaint. They are currently working on a resolution. We ask that if he has any questions or concerns that he please contact our Patient Relations Manager.
Best,
Sono Bello
Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I p***aid the full $10,000 cost for surgery with Sono Bello (SB) in order to receive a discount. I signed a Financial Agreement stating that I will have a pre-surgical appointment with ********************* on 6/12/24 to validate my candidacy for surgery and that upon validation at my pre-surgical appointment I would no longer be entitled to a refund. I was treated disrespectfully, never validated for surgery, never received surgery, & never received the refund./// At my original pre-surgery appointment date, I was waiting all day but Dr. * never saw me bc he was tied up in surgery. I saw a ********** pre-surgery appointment w doc was rescheduled. *he next week at re-scheduled appointment, Dr. * expressed concern about surgery due to a red flag in my file. *he ** *** promised to get back to me by the end of the day since the surgery was supposed to be the following week. ** did not get back to me that entire ****** Dr. * never approved me for surgery. When I did not hear back from SB with approval, I disputed the charge with my credit card issuer. When I finally heard back from **, I discussed what happened & they eventually sent me an email informing me that I had been approved for a full refund.///SB did not honor their promise to provide the refund. In fact, SB refuted my cc dispute by submitting a letter to my cc issuer on SB letterhead stating that I was validated for surgery on 6/12/24. *his is under investigation by the cc issuer since I showed the email approving the full refund and I explained to my cc issuer that the letter could not be authentic since I did not see the surgeon on 6/12/24 so he could not have validated me on that date. In fact, Dr. * never validated me for surgery on any date. According to the cc issuer, another inconsistency is that my name on the letter is written as ****** and not ************.Finally, SB has not yet honored my request to send me my medical records, which should show red flag (if not fraudulently altered).Business Response
Date: 08/25/2024
Thank you for contacting Sono Bello. Our records indicate that we no longer retain any of Ms. ************** funds. We ask that if she has any questions that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 08/26/2024
Complaint: 22138295
I am rejecting this response in part. The financial aspect finally has been taken care of and I accept that. However, my complaint also included the failure of Sono Bello to send me a copy of my medical records. I have requested this multiple times and it still has not been sent to me. I am legally entitled to my medical records under ***** and I signed the release that Sono Bello sent me in connection with my request, so it is unclear why the records have not been sent. At one point, Sono Bello claimed that my records had been sent to me via email at a particular date and time. I responded that I had not received it (and I had even checked my junk folder) and they ignored my response and two follow-up requests sent after that exchange.
Sincerely,
***** ************Business Response
Date: 09/06/2024
Thank you for contacting Sono Bello. Our center sent Ms. ************ her medical records on August 19, 2024 via email. Our Practice Manager has reached out and confirmed that she has received them.
Best,
Sono Bello
Customer Answer
Date: 09/06/2024
Complaint: 22138295
I am rejecting this response because:I finally received my medical records on 9/6/24 and there are a number of anomalies. Before I either resolve the claim, or provide more information, I would to give SB the opportunity to address this.
Sincerely,
***** ************Initial Complaint
Date:08/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had abex and tri-sculpt of upper, lower, waist, thighs and pubic at Sono Bello in *******, ********. I am 9 months post-op. I asked to make appointment to see surgeon at my appointment in March but was told I had to wait until my 6 month follow up. After healing, I have lose skin around my belly button, more should have been taken from my pubic region because now there is a bulge, my thighs are uneven and sagging and there is still pinchable fat in abdomen. I truly felt seeing a surgeon was warranted but was told the nurse would take pictures and decide if my chart was sent to the drs and management team. So I was told by the post op nurse at my appointment that she would email the ** and management team my concerns and someone would call me BUT she said she wasnt sure of a timeframe of when I should receive a call. She also proceeded to tell me that even if I am approved for a revision I would still be responsible to pay for the surgeons time approx $2,000. Nowhere is that in my contract. I would like a phone call soon, I paid a lot of money and should not be given the run around.Business Response
Date: 08/18/2024
Thank you for contacting Sono Bello. We are sorry to hear ****************** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our center management team has reached out to ****************** to address her complaint. We informed her that she did not have to pay for the appointment or for a touch of procedure if it was approved by her surgeon, as this is already included in the package she purchased. She would only have to pay if she want additional areas/treatments completed. We have also scheduled ****************** to meet with our surgeon to assess her results. We ask that if she has any further questions or concerns that she please contact our center directly.
Best,
Sono Bello
Customer Answer
Date: 08/18/2024
Better Business Bureau:
I received a phone call from a member of the management team. She apologized that I had received incorrect information about having to pay for revision. It was clarified that I would not have to pay for the appointment with the surgeon or revisions, and that I would only have to pay if I added on an area. My appointment is on September 9, she informed me that they were currently scheduling procedures the first week of October and if the ** approved a revision they could get me scheduled and turn that appointment to a pre-op appointment. Based on the conversation I had with Sono Bello and the response made by the Sono Bello in reference to BBB complaint ID ********. I find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 09/13/2024
> Hi there,
>
> I previously submitted a complaint about Sono Bello. I would like my case reopened. I received a response the next business day and they made an appointment for me to see the ******* for a revision. I went yesterday for my appointment, the ******* agreed that I needed additional lipo and my abex needed to be revised but there is nothing that can be done to correct my thighs except a thigh lift which is not a procedure that Sono Bello performs. Then. It was though the ******* was trying to come up with a reason to not do the revision on the lipo and abex. I have a history of dermatomyostitis, I have been symptom free for over 2 years without needing any steroids or immunosuppressants. It was not a contraindication for the first ******* but now its all of a sudden a concern and he wants to send my case to be reviewed by Sono Bellos national team which could take a few weeks maybe longer. I even felt like he was trying to maybe scare me out of a second surgery by emphasizing I might have insufficient healing the second time around like being left with a nasty hole in my stomach or needing skin grafts. I experienced none of this with my first *******. I have consulted with another plastic surgery office that has agreed to do surgery if Sono Bello cant/wont correct. Of course it will cost me. I have been dealing with the areas of concern for almost a year, I feel as though I paid for a satisfaction guaranteed results and now Im being given the run around. I had the procedure to look and feel better about my appearance but still have to coverup waiting for a response about the resolution. I was never informed that my historical diagnosis could impact whether the revision could be performed. As for my thighs, I feel as though I should be refunded for the costs I paid for my thighs because there is not a way to resolve the area within Sono Bellos realm of practice and now I need an additional procedure to be performed by another plastic surgery office. As for the lipo and tummy tuck revision, if my case does warrant some type of review that for some strange reason wasnt needed at my first surgery, I feel like it should be expedited. Sono Bello needs to uphold their satisfaction guarantee commitment.Business Response
Date: 09/22/2024
Thank you for contacting Sono Bello. Ms. ******* met with our surgeon on September 9, 2024 and was approved for her touch up procedure. Her procedure has been scheduled for October 8, 2024. We ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 09/30/2024
The resolution is currently pending with the center. I have an appointment on Thursday October 3rd.Business Response
Date: 10/13/2024
Thank you for contacting Sono Bello. Our center has been in contact with Ms. ******* and arranged for Ms. ******* to move forward with her surgical procedure on 10/8. Unfortunately, Ms. ******* was not able to move forward with her surgical procedure on that date due to other reasons. We will continue to work with her and reschedule the procedure when available.
Best,
Sono Bello
Customer Answer
Date: 10/18/2024
Complaint: 22137002
I am rejecting this response because:
I had to cancel my preop appointment and procedure due to having a stomach bug. I asked if I could go head and schedule the preop and procedure in fear of it being pushed out. I was told no, just give them a call when I was symptom free for 5 days and they would get me back onrather quickly. Well now I called and was told he only does satisfaction procedures on the 2nd Tuesday of the month. So I couldnt get in until December. This is poor practice, if youre able to operate on other days for $ why only set 1 day aside per month to perform the satisfaction procedures.
Sincerely,
**** *******Business Response
Date: 11/01/2024
Thank you for contacting Sono Bello. Our center has been contact with Ms. ******* and addressed her concerns. We ask that if she has any further questions that she contact the center directly.
Best,
Sono Bello
Customer Answer
Date: 11/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was misinformed or misunderstood the practice preforms satisfaction procedures the whole second week of each month not only on the second Tuesday of the month. I am currently scheduled for pre-op on December 2, 2024 and procedure December 9, 2023. The practice manager and staff has been communicating with me and thank them for working with me.
Sincerely,
**** *******Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 2024, Sono Bello Charleston went in for consultation,*****(sales *** not a ************* over options, determined my BMI, and physically pulled my abdomen tight to show me what I would look like with the procedure. She showed me many pictures of women with my body type,shape,BMI,age to assure me this was possible, and I was worth spending this kind of money on. We went over the cost, beginning @$15,000(declined) she asked why I didnt feel like I was worth it and reduced the cost to $10,000 (spot fill discount)and got a preapproval on a credit card, scheduled my pre-op and surgery(I felt like a used car in hind site)Paid cash in full morning of pre-op even though she opened the credit card,now an open line of credit not needed. Forward to surgery, let me assure you this is not a painless surgery, it is horrendous and traumatic, the staff and all ads claim it is a simple in and out with little to no downtime. This is a blatant lie!! I had no complications during procedure luckily but I felt everything. I was terrified and in complete panic,(nurse handed me a squeeze ball)! My husband sat in the office alone after 5pm till 7:30 before someone came to let him know anything. I was put in the car for the 2 hour drive home at 8pm. 1wk post I could barely stand to walk,they gave me a support binder, 1 month post op was better, still a lot of swelling, 3mo post concerned about some disfigurement asked to see *** told he would not see me until at least 6mo, I should do Venus, drove 2hrs 1way for 8wks/treatment, today was 6mo post, I expressed my concerns again with abdomal shape, questioned causes and revisions, was told I would get a call to discuss. My nurse,*******,has been my advocate, is no longer there,my nurse today,Essence, said there are no notes documenting the extensive complaints, concerns, discussions, consultations, or resolution options. In no way do I remotely look like any of the result pictures, and my concerns are seemingly disregarded as valid.Business Response
Date: 08/22/2024
Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. We saw ****************' in our center on August 12, 2024, for her six month post-operative follow up. During this appointment she informed us that she was not happy with her results. We reminded her of that her surgeon wanted to reevaluate her results at her one year marks as she is still healing. **************** achieved considerable results based on her original state and this is reflected on her progress pictures documenting her transformation.
Our center also followed up with her after receiving this complaint and spoke to her about to her regarding her options and that if she wanted she could go to any of our other centers for a second opinion. We ask that if she has any further questions or concerns that she please contact our center.
Best,
Sono Bello
Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept 2022 I went in to have a procedure done that included my upper and lower abs, waist, back bra, upper back, chin and abex done by Dr. ***** Prior to surgery and after reading several larger BMI patients I asked if he thought I should have the procedures done in two sessions and he said no we should be fine. While the procedure wasn't the worst the after care was not great. My procedure was done on a Friday and I was given a number to call with any problems and also assured that they would check on me and that never happened. Healing was hard and an infection happened yet I had to go to my PC to get antibiotics. It took almost 3 months for my belly button to stop draining and after my 1 month po there was not much change. So at my 6 mo appointment I spoke with Dr **** and was given much attitude but he ok'd a revision of the abdomen only. I requested another surgeon and had my revision with ***************. He explained it would be aggressive due to the scarred tissue. But now due to the amount removed there is a fold in my stomach. I spoke with the office manager and she didn't think I had the skin removed in which I did. Fast forward to 6 months po 4/4/24 from revision a develop a lump at the new belly button. Went to the ** and had a abscess/seroma and told to follow up with surgeon. I went in the next day and 4 weeks in a row driving a hour each way for them to take a pic and tell me that this had nothing to do with the surgery. No antibiotic or imaging ordered to see what was going on. At the 4th appointment I demanded to see a manager. A week later I go see ***************** who while swabbing entered my abdomen due to the breakdown of my skin and infection. I am now on my 5th round of antibiotic under wound care and now have a referral through wound care to see a surgeon. Sonobello do not care of about their patients as they should and all this aftercare should be on them not my insurance and me.Business Response
Date: 08/14/2024
Thank you for contacting Sono Bello. Our Director of Patient Experience has been in contact with ************** and they have reached a resolution. We ask that is she has any further questions or concerns that she please contact our Director of Patient Experience.
Best,
Sono Bello
Customer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I underwent Abex and liposuction surgery in December 2023 in the ***************, ** location. I am thoroughly dissatisfied with the results.My original surgeon quit, and I would not be surprised if it were because he feared I would sue him. My ABEX procedure is botched, and my liposuction looks like it was performed by an inexperienced student practicing, making the overall outcome a horror story!1) Specifically, I am requesting a complete refund for the ***** which is fair given the unsatisfactory results. I am not pursuing legal action at this time.2) Additionally, I require correction of the uneven back liposuction. One side has minimal treatment, while the other side is uneven.3) Regarding the bra rolls, I paid for the liposuction but did not receive it.I insist on this being addressed. No more excuses; I want it addressed. I paid for this a considerable time ago.4) Arms ... Horrible! Only an unevenly shaped area inside my arms was treated, leaving a strange and unbalanced appearance. I did not pay for partial liposuction, and the result is unacceptable. It is preventing me from wearing short sleeves. It is essential to address this professionally. 5) Furthermore, there is an area in the middle of my upper abdomen that was barely addressed. It protrudes, giving my body an odd appearance. I require this to be correctly treated to achieve a flat and balanced appearance.6) My waist was partially treated and needs further attention.My schedule is available for the revision surgery on the following dates: September 12th, 2024 - September 22nd, 2024 I am willing to undergo surgery again, but only with Sono Bello's best *******, experienced, and proven surgeon to address and resolve this issue with botched areas as is already mentioned and requested.Business Response
Date: 08/14/2024
Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. This is why we offer our patients our Satisfaction Commitment which **************** signed, this commitment states We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient, we will touch up the area at no cost to you. Our center contacted **************** after receiving her complaint and she has been scheduled to meet with our surgeon to evaluate her results. We ask that if she has any further questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 08/15/2024
Good morning, ********************,
Update for the Complaint ID: ******** Date Filed: 8/10/2024
On Monday, 8/12/2024, I received a phone call and a voicemail from **************** (no last name provided), Sono Bello, *************** system practice manager.
In the voicemail, **************** said that she was responding to the complaint filed to BBB and requested and asked that I call her back, even though I requested that communication be by email or mail.
I called the number provider and received information that **************** is not available at the moment.
I asked for ******************** email, but the person who responded to my phone call refused.
I was very surprised that providing an email was an issue.
It was said that **************** would call me back.
I did not receive a phone call back from ****************, and she did not email me.
Thank you,
***********************Customer Answer
Date: 08/19/2024
Good morning,
Update for the Complaint ID: ******** Date Filed: 8/10/2024
On Monday, 8/12/2024, I received a phone call and a voicemail from **************** (no last name provided), Sono Bello, *************** system practice manager.
In the voicemail, **************** said that she was responding to the complaint filed to BBB and requested and asked that I call her back, even though I requested that communication be by email or mail.
I called the number provider and received information that **************** is not available at the moment.
I asked for ******************** email, but the person who responded to my phone call refused.
I was very surprised that providing an email was an issue.
It was said that **************** would call me back.
I did not receive a phone call back from ****************, and she did not email me.
Thank you,
***********************Business Response
Date: 08/25/2024
Thank you for contact Sono Bello. Our center has been in contact with **************** and we have reached a resolution. We ask that if she any further questions or concern that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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