Complaints
This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 625 total complaints in the last 3 years.
- 184 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sono Bello of Ft. Lauderdale, FL mis lead me. I had a procedure back in March on 2024, submitted a negative review to which now they want me to fly back into town and pay another fee for another consultation and another procedure. It was a scam and Ill stand by that til the day I die. They took advantage of me, played me and robbed me. I expressed my concerns during my 2 follow up appointments which were ignored. If I was the actual perfect candidate i should have had actual results. I lost almost 30 pounds on my own prior to surgery and I wish I never met ******, Dr. * and her team. They full on took advantage of my desperation, feeling loss of self worth and preyed on me once they knew i had the money.Business Response
Date: 08/23/2024
Thank you for contacting Sono Bello. We are sorry to hear ******************** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our center attempted to contact ******************** but they have been unable to connect. They spoke to her on August 20th but she stated she was at work and would call them back. They have not heard from her and they attempted to reach her again but with no success. We ask that ******************** please return their phone call at her earliest convenience.
Best,
Sono Bello
Customer Answer
Date: 10/29/2024
Thank you for getting back to me. Please note that is an older response from Sono Bello. I spoke to them, they deferred me to the ***************** to which I spoke to ****** and he has not been back in touch with me. That was back in mid September.
I had recd a call from Ft. Lauderdale asking if Charleston had addressed my issues, to which they have not, so I left them a voicemail
This is beyond frustrating and could have all been avoided.
Please see a screen shot of some communications:
Business Response
Date: 11/05/2024
Thank you for contacting Sono Bello. We are sorry to hear there have been communication issues with Ms. ********* Our ***************** reached out to her and they are working on a resolution. We ask there are any further questions or concerns that she please contact our ******************
Best,
Sono Bello
Customer Answer
Date: 11/07/2024
Complaint: 22116552
I am rejecting this response because:There has not been any resolution to something yall started.
Sincerely,
***** ********Business Response
Date: 11/17/2024
Thank you for contacting Sono Bello. As stated in our first response we are sorry to hear Ms. ******** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our center has been in contact with Ms. ******** and discuss her case. We currently have her scheduled to meet with one of our Charleston surgeon for a results evaluation on December 3, 2024. We are committed to our patients satisfaction and for this reason we offer our Satisfaction Commitment which we encourage her to review. However, no refund is due as all services purchased have been rendered.
Best,
Sono Bello
Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Customer Answer
Date: 02/21/2025
Sono Bello is still the worst and forever will be. Filed one BBB complaint already and they tricked me into marking it as Resolved. I finally recd a call from ********* *****, Patient Satisfaction specialist, which went surprisingly well. Until she ghosted me. Shows a lot about a companies integrity. If youre unhappy with the customer service and communication, or lack thereof, from the beginning, whats the point of a patient satisfaction department if theyre going going to do the same. Birds of a feather Stay away from Ft. **********, ********** and ****************************** Youre wasting your time.Business Response
Date: 02/27/2025
Thank you for contacting Sono Bello. Our Director of Patient Experience has been in contact with Ms. ******** and they have reached a resolution. We ask that if she has any questions that she please contact our Director of Patient Experience.
Best,
Sono Bello
Customer Answer
Date: 03/11/2025
Please be advised that case ******** has been resolved. Although not the outcome of my first choice, please know that you will most likely see an increase of Sono Bello complaints.
Have a great night.
***** ********
********Initial Complaint
Date:08/07/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Surgery with SonoBello on *********** in *********, ** on 4/17/24 Had Lipo on abs, *********** removal on lower stomach. Paid around $18k. Around week 3 my skin removal incision split open. No one would respond to me by phone or text. It took about a week to get someone to respond. I got ahold of ************* on a weekend thru the after hours ********** asked for an antibiotic & told him I had a fever. He asked for the temp & told me that I didnt have a ********* was fine. finally got appointment to be seen. nurse took pics & sent to *************. He said I didnt appear to be infected & the garbage smell coming from my incision was normal & to keep using dial soap. After a week I went to a wound care clinic. was diagnosed with a staph infection. For 5 weeks had to go once a week to have outpatient treatment done on incision. I racked up $1000 bill. Before my 3 month appointment I was called to schedule a recovery treatment. I assumed it was a lymphatic massage but when I got to the room the nurse told me it was for skin tightness. I told her my incision was still open & I never asked or wanted this skin tightness treatment. I looked at my contract and saw how they disguised it as a Diamond recovery package. I was told two treatments were included in the plan but I was not told that its $922 I asked for a refund & no one will respond. I declined my 3 month checkup because I dont want to be touched by these people. My incision looks like ****** Scissorhands sewed me together & my stomach pooches out. They didnt take the maximum amount of fat out that they could have so I could have been flatter. My hips are same measurements as before surgery. I go once a week to a body contour facility for lymph massages & reverse the hardness of my incision.This is more money on top of SB$. I want a refund for entire service, I was misled, misdiagnosed, extra bills incurred and I have to look at my botched body foreverBusiness Response
Date: 08/22/2024
Thank you for contacting Sono Bello. We are sorry to hear **************' experience was not exceptional and that she had healing issues, patient safety and satisfaction are our top priorities. Our Patient Relations Manager has been in contact with ************** to discuss her case and they are currently working on a resolution. We ask that if she has any further questions or concerns that she please contact our Patient Relations Manager directly.
Best,
Sono Bello
Customer Answer
Date: 09/04/2024
Hello
I am still working on a resolution with Sonobello **** *****Business Response
Date: 09/10/2024
As Ms. ***** stated on her last response we are still working on a resolution. She is scheduled to meet with our surgeon on September 23, 2024. We ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 09/10/2024
Complaint: 22107971
I am rejecting this response because:
I am seeing a surgeon on the 23rd for an evaluation but this does not mean that the situation has been resolved. A decision will be made after I see him.
Sincerely,
**** *****Business Response
Date: 09/24/2024
Thank you for contacting Sono Bello. As stated in our earlier response we are sorry to hear Ms. ***** had healing complications, patient safety and satisfaction are our top priority. Unfortunately, as with any medical procedure complications can arise. We saw Ms. ***** at our center today and she met with our surgeon for results evaluation. Our surgeon and Ms. ***** both agreed that additional surgery would not be the best course of action. We will continue to work with Ms. ***** and discuss possible options.
Best,
Sono Bello
Customer Answer
Date: 09/25/2024
Complaint: 22107971
I am rejecting this response because: I never wanted correction surgery. I simply met with the surgeon for an evaluation. I showed him where my skin had grown over my stitch , he claimed that was normal. Im not sure how a stitch under my skin is normal. I raised concern about the massive amount of scar tissue which can lead to other complications and he claimed it will soften over time. I advised that its actually gotten harder which would not have happened had the original surgeon not refused me care after my incision split completely open. I assure you my safety and health were not a concern when they only responded to me once I reached out to the bbb. Ill continue to work with them on a solution that satisfies me. I am stuck with ongoing doctor bills, the bill from the surgery and emotional distress.
Sincerely,
**** *****Business Response
Date: 10/04/2024
Thank you for contacting Sono Bello. We have been in contact with Ms. ***** and have reached a resolution.
Best,
Sono Bello
Customer Answer
Date: 10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:08/07/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Sono Bello for air sculpt technique as I researched it and has less invasive treatment than other liposuction techniques. ********* *******, consultant, explained that Sono Bello's Triscultpt procedure was exactly the same as Airscuplt, just a different brand name. Therefore, I agreed to the procedure and was charged. However, when I met with the **. ***** on June 13 he explained the process. Triscuplt ultimately ***** the fat and it was not at all close to what Airscuplt was. Triscuplt is more invasive, 4 incisions, heavy medication for pain including *********-Acedamentaphone and Celesoxib, I would have to be off of work due to the meds for at least 1 week and had to wear a garment for 6 weeks. After confirming with an airsculpt doctor, their procedure was different and what I expected. Airscupt ***** the fat, they do not make any incision, the downtime is usually 1 day, and no meds are given other than ********* and a garment worn for two weeks. I called Sonobello to cxl my appointment and stated that they did not give me accurate information about the procedure therefore, I should be fully reimbursed as I never received any treatment from Sono Bello and was not fully informed. Nevertheless, ********* consistently reported that Trisculpt was exactly the same even when I told her her own doctor and the Airscuplt ** were stating differently. She ultimately stated she would fully reimburse me but I have not been reimbursed. I have made several attempts to contact her, the manager and the national manager. She also refused to give me any manager's contact information or phone number so I could get more resolved. I believe I was wrongfully told that Trisculpt is the same procedure as Airscuplt, which it was not, and I was not fully informed to give full consent, which is in their contract under 1 & 5 of patients' rights and responsibilities. I should be fully reimbursed and they should not be allowed to state that Triscuplt is airsculpt.Business Response
Date: 08/23/2024
Thank you for contacting Sono Bello. Our management team attempted to contact Ms. ******* but were unsuccessful in reaching her. We ask that she please return our phone call so we can address her complaint. We look forward to hearing from her soon.
Best,
Sono Bello
Customer Answer
Date: 08/26/2024
Complaint: 22104811
I am rejecting this response because:I have called several times and left messages and have not received a call back. I received one phone call recently with no message left but it was during my work day. So I dont even know who to contact.
Sincerely,
****** *******Business Response
Date: 09/03/2024
Thank you for contacting Sono Bello. We have again attempted to contact Ms. ******* multiple occasions and sent her a text with the direct number of our practice manager, however we have been unable to reach her. We ask that Ms. ******* please contact us when she is available. We had started her refund process however she then did a chargeback and we had to stop the refund process to respond to the case. We look forward to speaking her soon.
Best,
Sono Bello
Customer Answer
Date: 09/03/2024
Complaint: 22104811
I am rejecting this response because:I have been told by ********* ******* and ******* that I was going to be 100% refunded but they could not do it themselves so they would have someone credit my account. I had contacted Sono Bello several times and asked to be reimbursed on 6/19/24, 6/21/24, 6/25/24, 6/26/24, 6/28/24, 7/2/24, 7/3/24, 7/12/24, 8/6/24, 8/29/24 and 9/3/24 from my cell phone. I also made calls from my office but likely cannot get records of this. I did not use their service as I was told it was airsculpt and it was not. I have been waiting for reimbursement. Now again, they are asking I contact them rather than getting reimbursed. I have contacted them several times and this is why I resorted to BBB and my credit card company. I did text ****** back on 8/29/24 but she did not respond to me. I asked why we needed to talk as I was already told I needed to be 100% reimbursed. She never responded. I also called her as well. I have evidence of this in my cell phone which I attached. I have several calls that I have made to Sono Bello which I also attached but they did not let me add all the pics I have on BBB, so to say I have not called them, is a lie. I have over 11 times from my cell phone since I asked for my reimbursement on the 19th of June.
Again, ****** wrote that I would be refuned but not will not refund me. This makes no sense to me. I did not use the service, I was not told the truth about the service. I was told incorrectly and by deception that their service was Airsculpt and this was not true by ********* *******. Based on their contract, I have rights and responsibilities. My right is that I was to "received information about all treatment choices and options in clear language which is understandable to the patient. Such patient information will be sufficient to allow patient to give informed consent prior to any procedures or treatment". I was told that Triscupt was the exact same as Airsculpt which is not true, therefore, they did not give me my rights as I could not give "informed consent" as they deceived me about the procedure.
Even when I called Sono Bello they continued to say Airscuplt was the same procedure which is inaccurate. I believe they mislead people and I should be credited at minimum the $3755.00 less the surgical facility fee, however, because I was given inaccurate information and was not able to give my informed consent I believe I should be fully reimbursed the $6250.00. The contract says I would be reimbursed $3755.00 at minimum so they are also not abiding by their own contract.
They are not being truthful to say I have not called them back, I have called they several times and have been on hold for over 10 minutes. I should be reimbursed my $6250.00. I should not have to beg for my money back when I was deceived about the service and did not use the service. Why do I need to keep calling them?
Sincerely,
****** *******Business Response
Date: 09/19/2024
Thank you for contacting Sono Bello. As stated in our earlier response Ms. ******* was going to be refunded she however did a chargeback through her bank on August 7, 2024, this caused our refund process to stop because her bank took the funds out of our account. We responded to the chargeback and are waiting for them to close the case to proceed. The reason for the delay is because of the chargeback not because we are holding onto funds. As soon as we hear back from her bank regarding the outcome we will be able to move forward. ****** again reached out to Ms. ******* to explain this however she got her voicemail.
Best,
Sono Bello
Customer Answer
Date: 09/22/2024
Complaint: 22104811
I am rejecting this response because:I have been told that I would be fully reimbursed by Sonobello for $6250.00 on June 22, 2024. Today is Sept 22, 24 and I still have not been reimbursed despite multiple attempts and talking to several managers who refused to give me phone numbers of any of their bosses who they stated could be responsible for reimbursing me. Therefore, I contacted my credit card company to dispute the charge on 08/06/2024. If Sonobello is going to reimburse me as they have stated, why are they disputing my request to be refunded? Why do they need to reject my request to be refunded? When are they going to refund me? My credit card company has stated the incident is resolved as they have charged me again, please see attachment. So when will I be reimbursed?I am willing to accept a full refund of $6250.00 from Sonobello,but would need this in writing from Sono Bello with the full amount and also a date in which I will be reimbursed as it has been 4 months in which I have been trying to resolve this issue with them. I do not believe that they will reimburse me as they continue to make excuses on why they cannot and had not made any attempts to reimburse me prior to 08/06/24 when I disputed the charge with my credit card company and contacted the BBB. I have contacted ****** from Sono Bello since I was given her number on Sept 7, 2024 in which she has never addressed my refund and has not answered my numerous calls and texts after our one conversation in which she again said she would have to talk to someone else about my refund.
Sincerely,
****** *******Business Response
Date: 09/30/2024
Thank you for contacting Sono Bello. As stated in our previous response the reason Ms. ******* has not received her refund is because she did a chargeback through her bank when she had already been informed that we were issuing a refund. We had to respond the the chargeback and are waiting for her bank to complete the process and close the case.
Best,
Sono Bello
Customer Answer
Date: 10/01/2024
Complaint: 22104811
I am rejecting this response because I still have not been reimbursed or given a date or the amount that will be refunded and the case has been resolved by my credit card. My credit card/bank did charge me back for the full amount for Sonobello, so the case is settled as I showed in my last response to BBB. I showed my credit card charged again in the full amount. So I am not sure why Sonobello continues to respond by stating they are still waiting a response. It is done and I have proved in the last email that I have been charged again, so there is nothing for them to be waiting for.This is but again another example of Sonobello's tactics to delay my reimbursement. Please ask Sonobello to send me my refund for $6250.00 by 10/10/2024.
If not, I feel that I should be reimbursed a % of the reimbursement since June as I have been out this money and have a % rate of 12% on my credit card each month. I feel that I have been more than reasonable and should not have had to go through this process. I did not receive any service from Sonobello, I was lied about their service stating they were Airsculpt and deceived about aftercare, medications, etc. I should be refunded immediately. I should also be given an amount and date that they will be reimbursing me.
Sincerely,
****** *******Business Response
Date: 10/08/2024
Thank you for contacting Sono Bello. Our center attempted to contact Ms. ******* again but were unsuccessful in reaching her. Our Practice Manager left her a voicemail with information regarding the resolution we are moving forward with. We ask that if she has any further questions or concerns that she please return his phone call.
Best,
Sono Bello
Customer Answer
Date: 10/08/2024
Complaint: 22104811
I am rejecting this response because: I have called and texted several times with no response from anyone. Nothing has been left on my messages. This again is a tactic to not address the situation. Why can't they give me a date and time to expect my refund if they said they are giving it. I don't know what else to do I have called and texted many times Is the only next step to go to small claims court?
Sincerely,
****** *******Business Response
Date: 10/23/2024
Thank you for contacting Sono Bello. We are unsure why Ms. ******* is stating she has not received a response. Our Director of Patient Experience spoke to her on 10/10 and informed her that her refund was being processed. She was also informed that it would take ***** business days for her to receive her check via mail. The time frame given to her has not yet lapsed.
Best,
Sono Bello
Customer Answer
Date: 10/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I did receive a full refund. However, this should not have taken until October to resolve something that occurred in June 2024, I should not have gotten a run around with having to talk to 4 different managers who all stated they had to check with someone else and then would not get back to me. All of these managers refused to give me a phone number to anyone who was a manager who could get this resolved. I was told many different things from the different managers including a full refund to no refund, that TriSculpt is the same as AirScuplt and then that it was not. I was told someone would get back to me and then it would not happen. I would call the office, and they would hang up on me or put me on hold. This was a very unprofessional office and interaction with everyone. No one ever apologized but would put the blame on someone else. I would highly not go to Sonobello for any services as they may tell you about a service that is incorrect as they did to me and then it took me 5 months for my refund to be given despite not getting any treatment from them.Initial Complaint
Date:08/07/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was interested in liposuction, so I contacted Sono Bello. I went in for a consultation and received a quote for the procedure. I decided to move forward with the work and was asked to put down a $2,495 deposit. I put down the deposit and we scheduled the procedure for a few weeks out. A couple of days later I received a text from the consultant I was working with. She (*****) told me that I would have to stop chewing tobacco for two weeks prior to the procedure. I have been chewing for 22 years and it is not something that I can just stop doing for two weeks like it is no big deal. I have struggled trying to quit for decades. In light of this new information, I told ***** that I would not be able to proceed with the procedure. ***** told me that the deposit was non-refundable, apparently no matter the circumstances. I insisted that I get a refund since I was not given this information prior to putting down my deposit, but she refused. So I am out $2,495, and Sono Bello did about 1 hour worth of work in my estimation. I am more than a little upset because of this. I feel like my money was stolen from me. I have no idea if their quality of work is good or not, but their business practices are quite shady.Business Response
Date: 08/11/2024
Thank you for contacting Sono Bello. Our Patient Relations Manager has been in contact with ****************** to address his complaint. We ask that if he has any further questions or concerns that he please reach out to her or to our center.
Best,
Sono Bello
Customer Answer
Date: 08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/05/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $9,335.50 for liposuction at Sono Bello in *************, **. I saw Dr. ************************* for my pre-op appointment for less the 5 minutes, which left me not fully informed about what the day of the operation would look like. They assured me it would be pain free, but the procedure was horrendously painful for me. The doctor did not take any additional steps to provide comfort, such as additional pain management. He did not stop the procedure even while I was crying, screaming, and begging him to stop. I heard the nurses talking about shock, and I believe my body was going into a state of shock from the pain. He also made comments about doctors sexually assaulting their patients while under anesthesia during my procedure. On top of that, he pushed me multiple times on the operating table, further worsening my pain. The contract I signed with them states patients have a right to be treated with respect, dignity, and consideration at all times. My experience was the opposite of this. I do not believe the procedure I experienced is of the value I paid for, and I am demanding a refund. I will consider the legal route if this does not happen.Business Response
Date: 08/08/2024
Thank you for contacting Sono Bello. Our Patient Relations Manager has been in contact with **************** and they have reached a resolution for her case. We ask that if she has any questions or concerns that she please contact our Patient Relations Manager.
Best,
Sono Bello
Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is based on breach of contract. April 28 2023 I had the initial consultation at the *******, ******** office. I was advised that if I decided to have the surgery and before the twelve-month expiration post surgery, that if I had any concerns, those concerns would be addressed and corrected at no cost. The procedure date was May *******. At my last postoperative appointment as per the contract I asked for a follow-up appointment with the surgeon to discuss my concerns. I was told that the Practice Manager would review my file and contact me to setup the appointment. This call never happen. Before the expiration date I contacted the office asking for a follow-up appointment with the surgeon and received much resistance. After stating that if I wasn't given an appointment I would show up and it wouldn't be pretty, I received a call back and schedule for a follow-up. They schedule the follow-up with another surgeon and not the surgeon who performed my procedure. I insisted to be seen and examined by the surgeon who preformed my surgery. When I saw the surgeon he insulted my intelligence by saying that the asymmetry in my abdomen was a pertruding organ and that I really needed to have a different more expensive procedure to correct the asymmetry even though I'd met the requirements of the contract...seen before the twelve months post surgery and no weight gain. I spoke to the Practice Manager the same day with no resolved other than having a different and more expensive procedure. This is truly a breach of contract. I am requesting correction at no cost as per the written contract or a full refund. Respectfully submitted. ****************************.Business Response
Date: 08/18/2024
Thank you for contacting Sono Bello. We are sorry to hear ******************************* is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. This is why we offer our patients our Satisfaction Commitment, this commitment states We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient, we will touch up the area at no cost to you. As ******************************* states she already met with her surgeon and was denied the touch up procedure. Not because we weren't willing to perform the procedure but because ******************************* has a hernia which needs to be repaired. Also, Ms. *************************** has excess loose skin and she did not purchase skin removal in her surgical package. She is asking for the excess skin to be removed however since she did not pay for that procedure we are unable to do so. Our Practice Manager contacted Ms. *************************** after we received her complaint but Ms. *************************** hung up when she was attempting to discuss her case. We ask that she please contact our center when she is ready to discuss her case.
Best,
Sono Bello
Initial Complaint
Date:08/01/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had went into sono bello to see about a surgery on 6/21/2924. During my appointment, they had got me into the doctor after I paid $500.00 for a consult. They scheduled the the surgery for 6/26/2024. Which seemed very sudden. I had told them it was sudden and asked if I would be charged for a service if I did not get it done. They said no. After thinking about it all weekend, I decided it was not gor me. I called on 6/24/2024 having to leave a message. I also sent a text message from were they had sent me a message. They confirmed through there that they received that I canceled. On 7/1/2024, I received a credit card bill charging me $7111.00 for a surgery I did not get done. I called and closed the card to prevent further charges and file a dispute through the card. When I called sono bello's customer service, they told me they could not do anything and for me to call the place I got it done. So I did and again left another message. Enclosed is the first time that I had canceled the surgery. I would like $7111.00 taken off due to not getting the surgery.Business Response
Date: 08/09/2024
Thank you for contacting Sono Bello. Our center has been in contact with ****************** and have reached a resolution. We ask that if she has any further questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 08/19/2024
After filing a first complaint on 8/6 about being charged ****** for a service I did not receive, sono bello responded saying they had a resolution. The resolution was getting a refund for the ****** they ran on my credit through care credit cards. I had also called the business and talk to their billing lady. After asking if I would like the surgery and me saying no, she said the money would be refunded and taken off my credit. I had also filed a dispute through each credit bureau with them stating they were told the amount is correct. The amount of ****** is not correct! I do not appreciate paying for a service I did not get. I would like to know if they are truly going to refund the money or if I haveto proceed legally to correct the situation.Business Response
Date: 08/22/2024
Thank you for contact Sono Bello. Our Practice Manager has been in contact with ****************** and has provided her proof of the refund. We ask that if she has any further questions that she please reach out to our center.
Best,
Sono Bello
Initial Complaint
Date:08/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was had an appointment on July 30th about the lipo on my inner thighs which I am very unhappy with. They sent me a text to change the appointment time which is fine due to me having to drive three and a half hours to get there. I explained to them My car was stolen and I was unable to get there. I was on the phone with the police all day. I don't know if my car will be found. They seem to be stealing Camaros lately. Honestly I am unhappy with the inner thighs. There are dents and irregularities. I also have the pen marks where basically tattooed in the skin where he marked. I am very embarrassed. I won't ever be able to wear a swimsuit. I honestly just want my money back please. If I paid by credit card that card number has changed and is not active anymore and my address has changed as well. Basically too much was taken out and it looks horrible. As far as the AB-X im still having issues with this. Stomach is not flat as they stated it would be. I have had many medical issues after this was done and can be documented due to the severe scar tissue. Two Colonoscopies, one endoscopy, barium entima, ER visit with admission of a three day stay. When I spoke to the person who did the Venus when I went once she was VERY defensive with me and I just let it go. I have done everything I was supposed to do and followed every Instruction. Of course I would I paid over ****** dollars. I honestly just want my money back. I won't be going back for the Venus treatments, or going to ****** anymore for a three hour drive even if the do find my stolen car). I am utterly embarrassed by what I look like now and am more self conscious than what I was. Please let's end this and just refund my money.Business Response
Date: 08/18/2024
Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our center management team reached out to **************** after we received her complaint and have scheduled her to come in to meet with our surgeon. We look forward to seeing her and addressing any concerns she has.
Best,
Sono Bello
Initial Complaint
Date:07/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for a procedure back in April 2024. I can not get the procedure because of low blood iron issue. Doctor refused to do the work. Was assured numerous times by the ******************** that the Doctor told them to refund me my money. Now nobody answers my calls. Total fraudulent business by keeping my money as long as they have.Business Response
Date: 08/11/2024
Thank you for contacting Sono Bello. We are sorry to hear ********************** could not move forward with her surgical procedure. Our records indicate we no longer retain her funds. We ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Initial Complaint
Date:07/30/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited SonoBello and paid for a procedure feeling pressured to do so. I changed my mind a few days later and requested a refund. The company made me sign a form saying if i cancel before i see their doctor that they would keep $2,495, and a lot more if i cancelled after i saw the doctor. I paid $15,588.38 and request the refundable amount of $13,093.38 on June 25th, 6 days after my visit on 6/19. It has now been 5 weeks and they still have not refunded my money. I think its wrong that they are able to keep $2495.00 for a 10 minute visit for information. I also realize that i signed the form for them to do that. However, they have not refunded any of my money.Business Response
Date: 08/14/2024
Thank you for contacting Sono Bello. Our records indicate we no longer retain any of ******************** funds. We ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 08/22/2024
I just looked and yes, it was credited to my account today. Thanks again for all of your help!
*******
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