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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,484 Customer Reviews

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    Review Details

    • Sabtina N

      Date: 11/14/2024

      for the customer service being out of country the representative ZARI sounded just like an American great speech normally I don't get that it's hard to communicate with each other and get my point across anyway she was very good

    • Jo G

      Date: 11/13/2024

      My auto payment didn't get credited by Zipply for Oct. I called and sent in proof of payment and it was corrected within a few days. They were very responsive and offered me a $20 per month discount for 3 months for the inconvenience. Errors happen. I judge by how a company handles it as to whether I stay. If it becomes a hassle I am gone. I have been with Zipply over a year with no problems until this occurred and pleased with how they took care of it. They haven't lost me as a customer.

    • Robert D

      Date: 11/13/2024

      Great ***************** with answering all my problems and issues!!

    • Kevin T

      Date: 11/12/2024

      Kevin T

      Date: 11/12/2024

      Zippy fiber is doing a great job after taking over frontier. I am satisfied with their services

      Ziply Fiber

      Date: 12/17/2024

      Glad to hear it *****! Thanks for sharing your feedback! 

    • Jessica J

      Date: 11/09/2024

      I have had Ziply for 3 years, have only had to call customer service a handful of times but have always been impressed with their employees and ability to address my issues.

    • Jenny K

      Date: 11/08/2024

      The best thing about Ziply Fiber is it's customer service. I have been with the company for two years now, and it has been great.

    • Steve R

      Date: 11/05/2024

      Steve R

      Date: 11/05/2024

      Zippy is a circus! A real dog and pony show! STAY AWAY FROM THIS COMPANY!

      Ziply Fiber

      Date: 12/17/2024

      We're sorry to hear that you feel this way *****. We'd love to help sort through whatever issues you were having that led to this feedback, and hopefully earn your trust back. Please email us at ************************************* with a description of how we can assist, and your contact information. A member of our social care team is ready to assist! 

    • don N

      Date: 10/31/2024

      It was a pleasure to have a happy, helpful **** that tried to make things better and solved some issues, improved my subscription too. Really enjoyed the person helping me!

    • Cherie C

      Date: 10/31/2024

      Cherie C

      Date: 10/31/2024

      Ziply has done nothing to resolve no landline and no internet service at our home for 5 days and counting. 10/30/2024 we had a trouble ticket for a tech to arrive on site from 8-12. When the tech didn't show, we called in to be told there was an outage affecting more than one customer, no tech would be dispatched as the outage was being worked on. That work was complete as of 2:30 pm 10/30, but still no landline or internet service at our home address. 10/31, we again have a tech coming between 8-12 PST and again a no show. Calling the # ****** recommends is not much help as the tech support service agents are limited in information provided to them to relay to the customer. For instance I called on 10/31 at 11:45 a.m. for an update and was told I would have to call back at 12 pm PST, the earliest tech support could reach out to dispatch via phone or text to determine where the tech is and why the tech hadn't arrived in the window of 8-12 on 10/31. Now the story is the **** is working offsite somewhere trying to remedy whatever is the cause of 5 days without a landline and internet service. Prior to Ziply this infrastructure was owned and serviced by ********. A handful of years back it took Frontier 2 weeks to restore landline service to our service address. Now I will be reaching out to the State Attorney General and also the City of ******** which has a Franchise Agreement with Ziply. Enough is Enough. This level of service is unacceptable for any customer and I have to believe we are not the only customer going without service, and without restored service.

      Ziply Fiber

      Date: 11/06/2024

      Hi ******. We are sorry to hear about your experience. We want to make sure we look into this for you. All we would need is your account number. Can you please reach out to us via ********, X, or Reddit? Thank you. 

    • Robert Eric C

      Date: 10/29/2024

      Mu experience with Ziply Fiber is very positive. This company knows what they are doing ??

    Ziply Fiber is NOT a BBB Accredited Business.

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